ICICI Securities Complaints & Reviews

I am a senior citezen - 69 years of age. I have a demat account with icici direct. I submitted my original paper of idfc long term infrastructure bond to get it enrolled in my demat account on sept'18 at icici securities ltd. Office, 100 ft road - no. 46 - 6 th block - first floor - koramangala - bangalore - 560095. I regret, that even after several telephonic reminders, this bond has not been listed in my demat account till today. I have reported my problem to [protected]@icicidirect.com, [protected]@icicidirect.com, [protected]@icicidirect.com on 17 aug '19, 03 sep '19, 18 sep '19, 01 oct '19, but no action has been taken to get my work done, nor they returned my original bond papers.

ICICI SECURITIES: ICICIdirect.com

https://www.icicidirect.com/ Trading a/c

My daughter has the above where her mother is second holder/joint holder.

My daughter has a Demat a/c with Union Bank Of India, and as advised by Mr. Pankaj, Relationship Manager of ICICI Bank, I complied with certain formalities o[censored]BI.

Reply received from UBI, which is self-explanatory, is as under:

Quote:

WE HAVE DONE THOROUGH VERIFICATION OF DOCUMENTS PROVIDED BY YOU FOR SHIFTING AND CLOSURE OF BO – 381708 AND FOUND FOLLOWING IRREGULARITY IN IT:-

• THERE IS ONLY ONE HOLDER IN DEMAT ACCOUNT WITH UNION BANK OF INDIA BUT THERE ARE TWO HOLDERS IN THE DESTINATION DP i.e. ICICI BANK LIMITED. FOR THE PROCESS OF SHIFTING AND CLOSURE, THE BO AT BOTH THE DP(OUR DP AND DESTINATION DP) AND THE SEQUENCE OF BO HOLDERS(IN CASE OF MULTIPLE HOLDERS) HAS TO BE SAME. BUT IN THIS CASE THE NUMBER OF BO IS DIFFERENT HENCE IT CANNOT BE CLOSED THROUGH SHIFTING AND CLOSURE .
• THE ACCOUNT CLOSURE FORM 10.1 IS NOT HAVING SIGN OF THE ACCOUNT HOLDER.


Regards,
Demat Department
MS Marg Mumbai
Union Bank of India

Unquote:

I approached the customer service of ICICI Bank with my problem when the gentleman there said UBI will transfer once I send my papers to them. As the conversation was not reaching anywhere I suggested to that person that I will pick him up in a Taxi and take him to UBI so that he can interact with the UBI person directly. Then ICICI person said to talk to Mr. Pankaj.

I called up Mr. Pankaj this morning at 9.50 and before I could narrate my story, he was interrupted by his senior’s call and so Mr. Pankaj excused himself.

It is 8.30 PM and Mr. Pankaj has not had the decency/courtesy to call me back as yet.

I reproduce from TOI, Mumbai today: No institution should insulate itself from improvement.

It is the most decent advice.

Having pcns of 100 issued on 17/6/1997. I have not redeemed the pcns on the respective dates mentioned in the certificate since i have misplaced it. I am giving the particular of the above and kindly inform me about how i can redeemed it and to whom it should sent.

Note folio m004684 certificate no.26639 and 26640 in the name of mrs malathy jagannathan with distinctive no[protected] to[protected] and[protected] to[protected].
I am having a demat account also.

I shall be much obliged you guiding me in this regard

Mr. Mayank dwivedi, sr rm, mutual fund advisory had called on me several times and had assisted me in getting all the details of my investments in various mf schemes of different mf houses. He was cordial and helpful.in his last visit along with his colleague he collected application forms duly signed by me along with cancelled cheques for each mf company to help me change my existing bank account.
Almost a month has passed and he has not given any update nor have i received any information from mf companies about change of banker. This gentleman is suddenly unreachable, he does not respond to phone calls, sms and whatsapp messages. His office as per visiting card is at midc, turbhe, navi mumbai.
Since he has cancelled cheques in his possession, i intend to lodge police complaint as a matter of precaution,
His email id mayank. [protected]@icicisecurities.com and mobile # [protected]
I am surprised by conduct of a person who represnts your company as a senior relationship manager.
Please advise him to provide me update and return all documents immediately.

I have 4 bonds issued in may 99 with redemption date of april 2023. The emails sent to [protected]@icici and [protected]@icici... Have yielded no results. They have no clue about the bonds. My visit to branch - they stated that they couldn't trace the bonds and to give my details and to [protected]@icicibank.com... Back to square one. Can anyone guide me?

Mrs makkimane

I also received call from icici bank and they just given information about one assist plan after than they automatically activated this plan and deducted rs-1399/- from my saving a/c. Without my permission. I don't need this plan actually. Please deactivate this plan and refund my money asap

One assist relationship number: 4926719..

Make sure to deactivate this plan asap, if not.. I will complaint against this in consumer court. Thanks!

I transfered 2100 rupees to sbi account on 30th june 2018.
Amount debited from my icici account on 30th june 2018.

For your reference
Reference id is mmt/imps/[protected]/family/sbin021374.

But it was not credited to payer sbi account and not refunded to my account.

Again i sent 2000 rupees to same account on same day.
This time 2000 rupees credited to the payer account.

Please refund 2100 rupees to my account.

When i created the demat account, i was not told about the dp charges, it was told by the icici representative that it is free of cost and it will never be charged and also i did not get any message alert in my mobile which is registered with mobile banking with icici. This is completely unacceptable and please refund my amount. My phone number is [protected]

Dear Sir,

My self Sanjay Satkalmi son of Mr Suryakant Martandrao Satkalmi, would like to inform you that my father Mr Suryakant Satkalmi had taken Tax saving Bond on 30th April 2003. Following are the details of same.
Bond Holder No[protected]
Name of Bond Holder- Mr Suryakant Satkalmi- Father
Face Value per Bond- Rs 5000/-
Total Number of Bond – 5
Nominee- Uttara Suryakant Satkalmi- Mother

We have already mailed you regarding same dated on 18th Jan 2017, 24th April 2017 and 19th May 2017, but till none of them have reverted on above mentioned concern. I am very disappointed by your unprofessional behavior and casual approach. Also couple of times i had locked the complain through customer care services, but they also dint reverted satisfactorily.

This is last mail i am dropping to you with lot of expectations. If i dint get any revert asap, the last options left with me is RTI and consumer court. Please take it seriously.

Hi, my account was debited by ₹114 and ₹2969 on[protected] under reference eba / bse n[protected]/[protected]. I don't understand these charges and require immediate clarification as brokerage and taxes have been paid through prepaid mode. I request for a refund as soon as possible.
My details are as follows:
Name - abhijith kashyap
Matching id-[protected]
Contact no.[protected]

My demat charges were deducted and your sales representative told it will be refunded as it's free for 1st year n mentioned in form signed by me...but dat sales representative Mr kiritkumar is not responding.

Iam requesting since long but he is not responding at all, being tried of calling n messaging him, i have posted my complain here

Please do needful.

Regards
Laveena Mahajan

Hi team,
Please find the below link which i have compliant against [protected]/426, now last 15 days i am getting more calls from this both numbers.
If i attend the call disconnecting the calls in 1 or 2 sec.

https://www.consumercomplaints.in/icici-securities-getting-calls-from[protected]...⇄

This is more irritating and i don't want to receive any calls. Please do the need ful

Thank you,
Kumaresan j

I have been issuied one icici only vimal vaatsalya bond money multiplier bond-private placement series r/bpn/99/1 face value of which rs. 1000/- only issue date : 01.07.1999, redemption date : 01.01.2018 with a tenure of 18 years 6 months bearing bondholder no 0000001, certificate no. 5031, assam sales corporation - agent : reliance industries limited (Textile division). No. Of bond - one and distinctive no.[protected]. As mentioned in the bond that all communications should send to icici infotech services limited, unit : icici only vimal vaatsalya bonds, maratha mandir annex, dr. A. R. Nair road, mumbai central, mumbai - 400008, but unfortunately when it has been redemption to said address the same has been returned by registered post on 13.02.2018 with a comment - 'left'. So you are requested to advice me further.
Ashimendu deb
Bijonalaya abasan, 3rd floor, rishi bankim sarani, hridaypur, kolkata - 700127. Email : [protected]@gmail.com

My father had a icici saving accounts. Later on, he decided to open a demat cum trading account with icici securities ltd. The account was opened in aug 2017. However, when i checked in to their portal to see the details and the account opening form which was uploaded on the portal, to my surprise i found that out of 16 places, forged signatures of my father had mother were present at 12 places. Only the acknowledgment slip and the power of attorney form which authorized icici securities to deal with his icici savings account had the original signature.

My father immediately visited icici securities patna branch and informed the manager about that. However, it was later found that the employee who had collected my father's document left the organisation even though a case of forgery was initiated against him.

Seeing no response from icici securities on this i raised a complain to sebi on 4th oct 2017. We got the first reply from mr. Rakesh seth in this matter on 6th oct 2017.

Our demands
1.) return all documents and photographs of my father, my mother and mine (As i was the nominee).
2.) take appropriate action against those who were a part of this fraud as the signatures have been attested by 2 other employees of icici too.
3.) close the account and refund the account opening charges.

With sebi intervention, though they have closed the account and refunded the amount, but they are not returning us our documents.

The documents have already been misused once and we don't trust icici securities any more and fear that they might be misused again.

Sebi has closed this matter from their end as though they agreed that the signatures differed, but they cannot take any action.

Please guide us on this.

I have icici vimal vaatsalya bonds dated 01.07.1999 having face value of rs. 1000/- each, bearing due date of redemption on 01.01.2018. The address provided overleaf the bond is seems to be not working. So, i request you to send the proper address and details for redemption of bonds to my address furnished below.

Nazrul islam
A/3, nehars' enclave,
G s road, christan basti
Guwahati - 781005.

E-mail : nislam.[protected]@gmail.com

I had asked to change my account type in august 2017. Until november 2017, in spite of multiple chasers, all my funds were not transferred to the new account and none of the officials i was in touch with, would provide me any details on what had happened to my funds. I have a trail of all my email correspondence with them. They have confirmed they are at fault but are not concluding the issue even though i am constantly chasing them. I expect to be compensated for the stress and mismanagement of my funds. Rakesh seth, who manages customer service, has been the worst contact point because he neither knows the case nor has shown any accountability or ownership to trying to resolve my issues. I have asked for another person in a senior role to handle this and conclude it at the earliest,

Subject: urgent
As i am demat a/c holder of icicisecurties under a/ no [protected] plz see the brockrages of 28 th dec which is aprx more than double u charges me 5300 on 9 lots of nifty in option plus plz see screen shot of said a/c revert my over extra charges with in 24 hours otherwise i will aproach s court for justice
Warm regards from shagufta

— forwarded messa

Sir kindly give me the status of my above mentioned bond status
Bondholder no[protected]
Name of bondholder - k. Tarun (U/g a g kannan)
No bond - one
Distinctive no[protected]
Certificate no-13332
Given at mumbai this 5th day of oct 1998
Address for correspondence-
K tarun u/g a g kannan
# 5-265/1 syndicate bank colony
Old bowenpally,
Secunderabad 500011

I have opened a trading account with icici securities in 2010.in the first instance icici securirities need to provide and supply transfer forms at the time of opening of account, which they did not do till date. When i approached their customer care and raised the issue, they have said that no booklet was issued since opening of account and they will make a request for booklet and charge me. I disagreed with the charges being levied as it is mandatory for the depisitory participants to provide the transfer booklet free of cost at the time of opening and subsequent request is chargeable which i told them. Since they have failed to provide the booklet at the time of opening, it is their duty to provide the booklet free of cost now and how do they expect to transfer the shares? Charging my account with applicable amount +taxes is ridiculous and just looting / robing the customers (Irrespective of amount). The banks will give first 10 cheque leaves free of cost at the time of account opening and the dp is also just like that.
When i wrote emails to waive the charges the customer care executive confirmed that no booklet was issued since account opening and waiver is not possible. How can this be?
I advise the competent authority to look into the matter n resolve the issue and it is the sole responsibility, which is mandatory for a dp, to provide the booklet free of cost at the first instance/account opening (Which in my case the dp-icici securities failed to do) and charge subsequent requests.
An early resolution of this grievance is highly appreciated.
Regards
Anjani kumar
[protected]
Dp icici bank / icici securities - in 302902
Clent id 49061428

Hi team,

Below mentioned number from icici card protection vendor [protected] getting missed calls every 3hour.
25sept 12.40pm missed call,
26sept 12.55pm spoken 43seconds,
27sept 11.53am missed call,
27sept 3.31pm spoken 27secounds,
27sept 4.44pm missed call,
27sept 6.38pm missed call,
27sept 6.41pm 0seconds,
Missed calls 28sept 9.58am
I have attended the call by 28sept17 -1.17pm 2mins 25seconds and informed to one of the tellcaller than i am receiving calls from this no and informed to trai. Then i informed to update my no in do not call.
She said ok.

Again i'm getting missed call from same no at 28th sept 17 4:49pm.

I need entire voice recording for my number on this dates and tellcaller details.

Want to know who is calling me again and again after clearly informed last weeks also informed the same card protection not required.

Last 15days i'm getting more torture from this number.