[Resolved]  ICICI Securities — Icici debit card fraud done online on ola cabs

Address:

122003

ICICI DEBIT CARD FRAUD DONE ONLINE SHOPPING DONE ON OLA CABS
I was in my Native - When woke up in the morning I saw a transaction done of Rs. 10, 000 and Rs.10, 000 through my debit linked to my ICICI Bank Account.
“Dear Customer, You have made a Debit Card purchase of INR10, 000.00 on 30 Jan. Info.VIN*WWW OLACABS. Your Net Available Balance is INR 1, 30, 629.20.”
" Dear Customer, You have made a Debit Card purchase of INR10, 000.00 on 30 Jan. Info.VIN*WWW OLACABS. Your Net Available Balance is INR 1, 20, 629.20., ,

Immediately I called the call centre number mentioning about the fraud transaction... They asked me to send the Dispute form and front side copy of My Debit card
I sent the scanned copy...
Was given a complaint number SR[protected]: Dear Customer, Dispute for INR 20, 000
Now after a week message sent. - Dispute for INR 20, 000 has been declined as the transaction was authenticated with a 3D Secure PIN.

I was feeling helpless.. How the transaction is done on ola cabs with 3 D secure when I had never purchased anything from ola cabs using my Debit Card...

The card is with me and there is no gross negligence.. No one is aware of my pin no.. How can anyone get my 3D Secure pin..

I called the officer and asked if I can speak to the Fraud team to clarify about the transaction, my request was denied

It seems there is no security online and fraudster are doing fraud.. No one taking action and customer are suffering and losing their hard earn money.
I think icici bank doing this and cover it's loss. Many cases is happen daily by icici bank customer.

Applicants
Shambhu Ghosh
Mo no. [protected]