[Resolved]  IDBI Bank — Account opened but money not credited

Address:

Chandigarh, Punjab

I had filled an account opening application on 20 october 2014 with initial deposit of Rs. 1000 (Cheque no. 163781, dated 20 october 2014 of Axis Bank). It took so long for my account to be opened finally in november (IDBI bank account no. which I received is [protected] & customer ID is[protected] When i went to the ATM for checking my account balance, it showed me a balance of Rs. 0. I called customer care and lodged a complaint on 26 november 2014 (reference no. 272/6636266) with a promise to get a revert within 48 hours. I kept waiting, and finally today, the 8th december 2014, i called up the customer care in the afternoon just to hear the same reply that my account balance is 0 and that i can call up in the evening just to confirm whether the amount has been credited to my account or not. I called up at 17:45, again i got the same reply that there is no balance in the account and i got suggested that i should call up again in the morning because the concerned department was not available. This is a pathetic service by IDBI bank. Why has my cheque of rs.1000 not been credited to my account because the same amount has been debited from my axis bank account. How is it possible for IDBI bank to open an account without an initial deposit? It has been almost 2 months since i filled the account opening form, what is the use of opening an account when you can not deposit your own money in it? Its not about 1000 rupees, but its about what is right or wrong. This is so wrong on IDBI bank part. I myself am working in a bank and i know the procedures of the account opening. I will defame IDBI for this type of third class service. Also, looking for more alternatives to take this to higher level just to wake these guys up. Good Luck.