IDBI Bank — amount debited without otp and transaction password

Address:

Nagpur, Maharashtra, 440013

Dear sir / madam,
This is regarding a transaction dated 13/03/2020, which i was trying to do from a merchant site tata capital to my idbi bank saving account no. [protected] for amount rs.1, 50, 000.00 which was interrupted due to message from idbi that i am not authorised for the said amount & should contact the nearest branch & the window was closed. Further when i logged to internet banking of idbi i came to know that the amount rs.1, 50, 000.00 had been debited to my account against the same transaction however neither i received any osp which i receive every time & nor i had entered the transaction password, even i had not received any debit message till now.
I called to the customer support but to inform the same but they didn’t handled it properly & asked me to send e-mail with all the details even when the fault was of idbi, as the transaction cannot be done without osp & transaction password at any condition, actually idbi had recently updated (Actually messed) their banking website around 29/02/2020, & still the site is not working properly & due to their bug my money was deducted & i was in shock.

As per the standard banking system this is not acceptable that an amount can be debited without osp or transaction password. I recommend that this matter should be taken up by consumer forum & i insist that the banking licence of idbi should be cancelled as they are unable to provide proper banking system toe their consumers.

Requesting you to take up the matter.

Regards,
Jitendra dhiran
[protected]