IDBI Bank — amount deducted but cash did not came out of atm

Address:

Thane, Maharashtra, 400615

Yes this is 3rd time that i am doing a transaction and the transaction failed ant the amount was actually deducted from my saving account.
The transaction was done from citi bank atm located in gcorp it park on 13th feb 2018. The atm said the transaction is not possible and you need to contact the citi bank for this and the cash was not dispensed but the amount was deducted from my saving account of idbi.
The amount was supposed to be refunded in my account within 4 to 5 days but the amount have not yet refunded in my account yet. Please consider this request

Name: sanchita satish shetty
Acc no : [protected]
Ifsc code : ibkl0000783