IDBI Bank — Amount deducted from bank during payment through 'netbanking' but the payment is failed and couldn't be completed to the merc

Address:

IDBI BANK LTD., BASHIRHAT NATUN BAZAR, ITANDA ROAD, BASHIRHAT, DIST: NORTH 24 PARGANA (WB) WEST BENGAL - 743411

Two times i pay through netbanking and my money is deducted but the payment is not completed, my transaction failed after the money is debited from my account and the payment couldn't be completed to the merchant.
Bank account no for this transaction is [protected]
Account holder name is sayan kabir
Idbi bank ifs code: ibkl0001469
1st time rs. 380 is deducted and transaction remarks is ipay/eshp/one97 communic/[protected]/[protected] and sending bank reference is s64053118
2nd time rs. 380 is deducted and transaction remarks is ipay/eshp/one97 communic/[protected]/[protected] and sending bank reference is s64065680
Please check enclosed proofs