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I have been unnecessarily charged for "hl property inspection charges" and gst on dec 30, 2017. The customer care is transferring my calls from one person to another without any satisfactory response.
My questions are:
1. Why is a property inspection required after three years of loan when i have paid all my emis regularly without a single default?
2. Why was not i informed before making this inspection? If this inspection is for bank's satisfaction, then bank should pay for it.
3. The customer care has told me that this would be charged every three years. While taking the loan, i do not remember i signed any such thing. If i did, please share that part of the agreement with me.
4. I stay at the property for which loan has been taken and no one visited us. So, how was the inspection done? I am sure no one ever did any inspection. They just charged money.
5. When i asked customer care to share the report of inspection with me, they gave me two contacts numbers - navreet kaur ([protected]) and vijay khanna ([protected]). I called both numbers. The respondents said they are not idbi bank.
6. I have had home loans from hdfc and icici in the past and no one charged me for this rubbish earlier. For what purpose does idbi need this inspection when other bigger lenders do not.
The following are the details of four transactions forcefully charged on my account on dec 30, 2017 (None of these have ever been charged before) -
19 30/12/17 30/12/17 hl property inspection charge dr inr 600.00
20 30/12/17 30/12/17 gst dr inr 54.00
21 30/12/17 30/12/17 gst dr inr 54.00
22 30/12/17 30/12/17 sms charges dec qtr 2017 dr inr 17.70
For fourth one, the customer care told me that this has been started from dec 1 and when i asked to stop all sms services, they told me to visit the branch for this.
I request the consumer forum to look into this matter and get the charges reverted. My loan account no. Is [protected].
Thanks for looking into this.
IDBI Bank customer support has been notified about the posted complaint.
Is this bank running in losses ??
why is it charging totally unexpected amount from the customers wihtout informing them ???
this is a complete cheating and fraud with customer and a breach of trust.
I am going to close m account with this third class useless bank.