IDBI Bank — cancel order refund related : charge dispute

Address:

Lucknow, Uttar Pradesh, 226020

Dear sir,

I would like to inform you that i made a transaction with my idbi bank VIA upi on amazon.in on 05th of jan 2019 for an amount of rs.606 which was cancelled and refund processed by amazon on 6th of jan 2019 for rs. 606 with refund reference number:[protected].

Customer id: 76704916

Taking into consideration normal working days it should have credited into my account statement couple of days back itself which isn't the case till date, so i request you to "file a charge dispute" with "refund reference number:[protected]". Also provide a reference number for the charge dispute filed.

Also would like to complain on the part of your telephonic customer help team who had always given false assurance of the amount being credited within next 2 days or within 24 hrs, which is not the case.

They are giving nonsense and unprofessional replies so far.

IDBI customer care agent provided me Reference no. are as follows[protected] and told me to contact Amazon.
i have contactaed with Amazon and IDBI both many times but both are saying to contact each other .
According to your banking policies it should have credited in 10 business at max. But its more than 20 days now and the amount isn't credited till date as of 22 Jan 2019

Request you to kindly resolve the matter and credit the amount back into my account at the earliest.

Looking forward to your reply.

Amit Kashyap
[protected]