IDBI Bank — freeze my account without intimation

Address:

Mumbai City, Maharashtra, 400024

I am dealing with IDBI bank [Chembur Branch] since last 12 years,
I have Three Current Accounts and yearly million of turnover doing but still without any intimation or notice they freeze my main Account of Cann Copier Services P. limited. I was out of the country when came back many customers told the transfer is Bounced when I checked with 'customer care' they told since last 12 days account is freeze for not providing KYC documents. everyday bank representative come to the office for cheque collection but never he asked KYC documents and branch also never informed anything about KYC when we called they don't pick up any landline for almost week time then I sent my Representative personally. many customer making NEFT but all bouncing after submitting the document branch executive told this document will go to Chennai and then the account will be on.

In my lifetime not a single cheque is Bounced but because of this problem my EMI, Cheque issued, my all utility bills [bill junction through bank] are bounced, Till now more than 27 Neft credits are Bounced

Never thought that one BANK can make such type of a problem because of which we will loos our reputation in the market for such Minor Reason. now I want to restart this account [god knows when this will start] for time being and simultaneously applied 3 new accounts in another Private bank to avoid such type of problem in feature