IDBI Bank — How to solve this error :: The User is Already Disabled For transaction

Address:Adilabad, Andhra Pradesh, 504208

Sir!
When i try to add new third party beneficiary, after entering my Trans. Password it is saying as follows:

[15079] The User is Already Disabled For transaction

how i clear this error!
sir i have added one beneficiary and i sent some test money to that account. and that was succeed. I want to add more beneficiaries. so that am adding new beneficiary in my net bank login. but it is saying the above said error and addition could not succeed .
please provide guidance
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Sir My refund from Amazon is not processed since 10 days. The reference number for the refund is 74332746354635351237729.I want it now.I have called your customer care 100 times.They are always busy.I have waited for hours.I want it process soon .

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