IDBI Bank — IDBIBank=[protected] did not received money from atm 5000 Rs

Address:	441101
Website:	idbi.co.in

Dear Sir,
On 05th November 2016, I withdrew money from IDBI bank Atm, Reshimbagh area with Same IDBI bank Atm card but the money didn't come and got debited of Rs.5000/- from my account for which I haven't received the reversal yet. I have all the required evidences along with Customer Care Sound Proof & as well as footage from ATM area. But I haven't got any response from the banks & as wll as Customer care Dpt from my complaint no-1232/14075835 and no action has been taken still time. According to my knowledge the banks are liable to pay me compensation of Rs.100 per day as well under the RBI act (Reserve Bank of India (RBI), India's Central Bank, on 27th May 2011 issued revised guidelines for payment of compensation by issuing banks* to the customers for failing to credit the amount of failed ATM transactions within 7 working days of the receipt of complaint. Revised guidelines became effective from July 1, 2011 and are subject to conditions stipulated by RBI. RBI's Department of Payment and Settlement Systems issued these guidelines vide their circular number DPSS.PD.No.2632 / 02.10.002 /[protected] dated May 27, 2011 issued to The Chairmen and Managing Directors / Chief Executive Officers of All Scheduled Commercial Banks including RRBs, Urban Co-operative Banks, State Co-operative Banks, and District Central Co-operative Banks.)
Ex- (i) The time limit for resolution of customer complaints by the issuing banks* shall stand reduced from 12 working days to 7 working days from the date of receipt of customer complaint. Accordingly, failure to recredit the customer’s account within 7 working days of receipt of the complaint shall entail payment of compensation to the customer @ Rs. 100/- per day by the issuing bank.
(ii) Any customer is entitled to receive such compensation for delay, only if a claim is lodged with the issuing bank* within 30 days of the date of the transaction.

Whatever be the case kindly look into the matter and take the necessary action and help me retrieve my money as soon as possible.
Transaction details
Account number : [protected]
Customer Id[protected]
Transaction date : 05/11/2016
Transaction amount : (inr) 5, 000.00
Transaction type : Dr
Transaction description : Idbi/Reshimbagh, main Nagpur

Thanking You.