IDBI Bank — payment will not refund

Address:Muthoot finance above axis bank khanna gt raod, Ludhiana, Punjab, 141404

I have order on 30/09/2019 on amazon shoping app
I will pay payment with debit card. But order will not receive me due to address
Order no is 408-[protected]
But my payment will not debit on my account number
Amazon provide me to an reference number :- 0r8ud3tg0000k0obp1gq
But the idbi bank has say this is wrong reference number
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