IDBI Bank — refund amount not credited to account

Dear support,

I received the payment from the amazon due to my item return to the amazon. They credited to my account still bank not refund the amount.

Waiting for bank response every time they reply the reference number and all the details still no reply from the bank. They were asking me the same thing again n again no output.

Amazon confirmed them payment is done in jan but still not credited to my account.

I raised the complaint to the bank idbibank=[protected]' dispute for not receive payment still no reply.

Please request to refund all the amount asap.

Thanks