IDBI Bank — refund from irctc not credited in my account.

Hi respected officials,

Greetings of the day!!!

Plz find that i booked an irctc ticket (Pnr [protected]) on 20/4/17 with amount 6384.48/-. The amount was debited twice from my account. The second debit was credited into my account on 6/5/17.
I cancelled the ticket (Pnr [protected]) against which the amount 6060/- was credited into my account on 6/5/17. Till here the account is clear.

Again, i booked an irctc ticket (Pnr [protected]) on 22/4/17 with the amount 6092.96/-. The ticket got cancelled on 30/5/17. According to irctc, they have refunded the amount 5745/- after deducting their charges on 2/6/17, but the idbi says that they haven't received any said amount. Plz find the screenshot of the mail send by irctc.