IDBI Bank — reversal of mab charges on my basic savings account [protected]

Address:

B/501 Silver Star Apts. Kalina Santacruz East, Mumbai 400098, Mumbai City, Maharashtra, 400098

Dear sir. I am holding a basic savings account ending 09836 with idbi bank kalina branch since 2009. This account was opened by the branch for me as a privilege for holding a home loan account since 2004. I was intimated by the bank in 2015 that the account would be converted to a normal savings account and i approached the kalina branch and apprised them about this account and they converted it to a basic savings account with no minimum balance required. As i was not using the account for some time it became inactive and i was informed in january 2019 to contact the branch. I handed over the kyc documents as requested by the branch on 12 january and the staff took the request to activate the account. I. Checked with the staff on all the occasions if there would be any charges on the account and they had informed me that there were no charges and i could use the account and there was no need to maintain a minimum balance. I had recently deposited a dd cheque of rs 461.37 on 14th may and upon clearance there were debits of rs 80 card fee rs 233.81 and rs 147.56 on 16 may mab. On enquiring with the branch manager ms shalini she refused to reverse the charges citing mab charges august 2015. I failed to understanf why i was not informed by the bank staff and also why the same was not reflecting in all my bank statements about these pending charges. It is the part of the staff to inform the customer at the time of converting the account and also when the account was activated about any. Pending charges. I am unhappy as there is a deficiency in service and loss to me as i had decided to use the bank services and maintain a balance in this account. I request you to kindly investigate and reverse the charges as i have not been advised about these charges. Thanking you