Idea Cellular Complaints & Reviews

Hi idea team,

I am idea prepaid phone user number [protected]. I am seeing that rs 5 is getting deducted from my balance on daily basis. I did not activated any package on my number neither i requested for any package but still money is getting deducted. Please stop this deduction and pls refund my balance at an earliest

Thanks
Amarendra nath pathak

A group of frauds made purchase from your site using mob no. [protected] today 3 times using my sbi debit card details each time for an amount of rs4999 from 12.48 pm to 1.08pm. Last 4 digits of my debit card is 7598.
Kindly cancel the 3 orders and refund my money back.
The transaction nos. Are[protected],[protected],[protected].
They impersonated as sbi employees and cheated me.
Please cancel the orders immediately and refund my money back to my a/c no.
Thanks and regards.

I submitted a request to port out and then got calls from idea's retention team to continue with idea but i refused to stay with their network and now when their retention team's tactic didn't work they have fraudulently added 54 inr as outstanding amount so as not to let my port out request go through. My last bill due was ~175 inr still i made a payment of 180 inr so that i don't have any outstanding amount and get my number successfully ported out. But these people are so devious that they have fraudulently added 54 inr as outstanding amount in my account so as to refuse my port out request. 3days ago i called their helping to register my complaint who told its "technical" error and gave me this complaint # c[protected]. I got a mail with same complaint number which said that the complaint will be resolved in 11 hours but in morning i received another confirmation that said "dear customer, we are unable to process your interaction acknowledged earlier via communication id c[protected]. Regret the inconvenience caused. " i called their customer care helpine again and asked why there is still outstanding amount in my account and he again registered a complaint and asked me to wait for 5 more days. I asked him what happened to my yesterday's complaint and he said that no such complaint was registered yesterday! What is this bull # going on? First these people asked me to wait 11 hrs and theb when i called them asking status of my complaint, they are saying no such complaint registered and ask me to wait for another 5 days. 3 days ago i sent them an email for my complaint for which they said they would reply me (Ref : e[protected] within 48 hours but it has been 3 days and i haven't got any reply! I have recorded all telephonic conversations with their executives, immediately remove all fraudulent charges and let my number port out or else i am going to drag them to consumer court!

I have recently purchased an smartphone from amazon.in and they promoting an offer of idea data pack for postpaid and prepaid users, offer like 120gb data for 10months and they provided the link where offers can avail and submit the handset details and mobile number then offers appears and i submitted. I activated that offer on 29 oct 2017 but till now nothing has been done, and when i'm trying to reach that customer service via phone or email.. They still don't no what idea company having or giving offers to the company and no knowledge about anything. I written mails to appellate. [protected]@idea. Adityabirla.com but nothing happen yet i wrote mails from 30 oct 2017 onwards but nothing is come up with solution's, one day appellate concern person call me and she also nothing much known that offers and said we will get in touch and solve this issue at earliest and also said its a very huge offer so we have to look into this.. Such a ridiculous response from a responsible person of idea. If this is not going to happen within a day or two i'll complaint to the police. For cheating a customers..

Dear sir,
Please stop the fraud transaction from [protected] four transactions of rs 5000/- and [protected] two transactions of rs. 5000/ total rs 30000/-
Please help me to get back my money by stop the transaction of below details.
Rs. 5000/[protected]@ idea money with sbi card ending 5212
Rs. 5000/[protected]@idea money with sbi card ending 5212
Rs. 5000/[protected]@idea money with sbi card ending 0394
Rs. 5000/[protected]@idea money with sbi card ending 0394
Rs. 5000/[protected]@ idea money with sbi card ending 0394
Rs. 5000/[protected]@idea money with sbi card ending 0394
Kindly try to reverse the money back in to my account as is a fraud call.
Thanking you
Regards
Ratheesha d r
[protected]

My phone no is [protected]
Name chander harwani

As my phone is redmi note 4, previously porting to idea i was enjoying 4g but after porting my no with idea i am unable to get 4g and 3g internet service, i am getting only 2g service.

When i have approached to idea person they are giving reason that you eill not get 4g internet in redmi note 4 phone as they are having frequency of 21mh.

I have checked the specification on the phone they are having 4g frequency, please look in the following

Url: https://www.gsmarena.com/xiaomi_redmi_note_4-8531.php#india
http://www.mi.com/in/note4/specs/

And when i ask them that if your are unable to provide me 4g, then i will port to another service provide but now they are not allowing me to port to other service provider.

Please let me know the solution on that

I am bringing this to your notice that idea telecom is putting pressure on me by phone call to get their illegal due payment. I have been ported out from idea network to vodafone network from 3rd oct night onward. I have paid their due amount of earlier bill amount inr 1506.00 on time. For this port out period of 1st oct to 3rd oct they have generated bill of oct month 1214.00 with full month rental and internet usage (Though my plan was to get 1 gb free daily and 8 gb for one month). I have requested them to send me revised and correct bill for this 1st oct to 3rd oct 2017 only. Because how one customer will pay idea network when he is not covered in their network and also i have not seen this type of rules in other telecom companies. Their phone caller is calling and asking to make payment; also offered me to waive off the internet charges from the bill. Hence i feel they have made something wrong in their rules and reaching you for help.

Dear sir/mdam,
Your team member called me (Nitesh mob. No.[protected]) and telling me lie again and again. Without visit and without checking my place he is told me we are going to close your problem because our team member visited your place and checked network how??? If you checked then why i ma facing network problem??? And what is the solution??? Tell me immediate basis. I already told idea that if your team member come to my place he should meet me after that i will tell the problem are of my office. Pls clear me if you are not able to solve my problem then i will take some other action.
Note: idea send me msg that - "your complain has been resolved" without checking my place.

Thanks...
Deepak
[protected]
[protected]

My no. Recently prted to idea network is not working since last 15 days and this problem is getting on my nerves now. Kindly activate my no. [protected] as soon as possible because this attitude o[censored]r company is really intolerable.
This is really pathetic as all my office calls and my dealers as well as colleagues n other contacts are familiar with it.
Make sure to activate my no. Within least time.

Idea is fake company. Cheat every customer. I want to know how my and other's idea customer data lost automatically. I have using smart phone. All the data detail's shown in phone. But every time idea app show fake detail.
If the issue is not resolved i move to jio company. Idea best of luck
Idea is fake company. Cheat every customer. I want to know how my and other's idea customer data lost automatically. I have using smart phone. All the data detail's shown in phone. But every time idea app show fake detail.
Thanks & regards
Rajiv
[protected]

I am abhijeet kharbade, mob [protected] i recharged for offer data plan which came when i was checking for balance on 26th august 2017. The offer was 98rs 10gb 4g data so i activated it, my balance was 450rs after activation when i use9.8gb my balance was 145rs. (Btw i used 9.8gb within 3 days) then on 30th august i tried calling customer care no one helped me but said because i use 3g instead of 4g my balance deducted and it was complete 10gb pan but i insisted who gives only 4g and i can't use 4g all the time because my phone has no option of lte only when there is low lte range it automatically connects to 3g but she didn't help. After that i tried again and this time idea banned my number from calling to customer care when i dial 6 to talk to customer care it automatically gets disconnected until now when i found out other no 198, this time as usual they didn't help me they transferred the call to senior after more than 30 minutes it was connected to senior and she said you cannot get 10 gb for 98 rs (It was that offer on my phone when every telecom offering huge because of jio) and she said o only got 1gb because you use extra the balance deducted, i told her i used 9.8gb within 3 days and the tarrif for 4g is (4paise per 10kb) lets assume it was only one gb plan if i use 8.8gb without any plan (41600 rupees) should be deducted my balance should went to zero but it was 145rs. Now she said you have any proof that you got 10 gb for 98 rupees then i checked my messages only one message from idea was your benefits has been credited on your mobile number but the previous customer care confirmed the plan. Idea deducted 400 rupees help me to recover it as idea record every customer-customer executive call please check that because the 1st cc agreed to my plan and last one denying i can't get this plan. So help me.

My no is [protected] recipient msg of plan Rs 398 recharge given binifit 84 day 1 GB data & unlimited calling but not activated this schim I'm am recharge in 21 Oct 2017 in 05:55

I have recieved messege on 4th june that bluelima has been added than after two weeks again one sms recieved that music lounge has been added than again discovery. Adventure3d, glamour world, live streaming etc..7 vas was added in my account.. Without my permission.. I have raised this issue to cs they said will unsubscribe all 7 vas but still its showing activated. They have deducted my 80 rs and they said will refund you and for that they transfer my number to account department and account department always say that due to technical issue we cant help right now call back after 4 hrs.
The cs dont know what are they talking they dont have any etiquette how to speak with customers.
One of the worst worst service i have ever seen.. Soon ill port to another service.

I have recharge my mobile no [protected] with a top up of rs 348 twice on 9th november first at 12:21 am and second at 12:24 am through paytm with successful order id.. I. E is 1:-[protected] and 2:- [protected]. But still i havent received confirmation message from idea of that successful recharge... Even after calling the idea customer care they reply with an arrogant reply that they don't know why haven't the recharge is done yet... Please wait and wait... As far as i know paytm order gets successful only when they get a confirmation message from the company...

I ported from reliance gsm to idea.
The porting was done a week back.
I was informed to call 59059 after 5 days. I have done it but the call was not going. The old reliance sim was not even blocked even. Please get the sim activated as soon as possible!!! There is noo signallll coming even on the phone. Its been week I took the sim. Not even activated yet!!!

I want to higher authorities to take strict action for emp id provided to me as[protected]. Name given as pooja kale.

Highly shameful with and inappropriate behavior was shown by this lady.
Does not understand the meaning of professionalism at all.
Crossed the limits of how to speak with your clients.

Please listen to the recorded call with this agent.

Please contact me asap.

Also beacuse of this i today i am disconnecting my two other idea numbers. I need an apology from this idea as son as possible. I have recorded her call.

Will go in consumer forum if strict action not taken

I was used idea network before six month, when i was start to use idea network i have paid rs.300 as deposit amount that was re found when i port idea to other notwork without due amount. I was port my number idea to airtel before six month. But still they are not refund my money. I ask idea customer care but they says amount was refunded but i can't get any amount.

Earlier i had posted a complaint when 200 rs was deducted from my talktime saying that vas was activated. The problem was solved and i marked my complaint as resolved and then within 1-2 days again 150 rs was deducted from my account saying that desi videos has been activated. I dont know what to say to you idea people. Take necessary action soon and dont repeat this.

My previous complaint: https://www.consumercomplaints.in/idea-cellular-idea-game-spark-activated-withou...⇄

Hi i ported my number [protected] from reliance prepaid to idea prepaid. But for activation i called many times to 59059 and both the times they told your number we are unable to find so plz try after some times. So afyer 5 minute i already tried 50 times at least but it was not connecting to 59059.

So now what should i do??? If i cannot call 59059 then it vl nvr b activate.

My number is ([protected])
Ever since i recharged for the696plan or something (It gave me 1.5gb daily and unlimited calls for 70 days i think) i am unable to use internet. The internet speed is so lowu can't even open a simple webpage.
Maybe idea does not want me to use all the data they claim to be offering. I complained to idea 2 or 3times every time they have the same reply
Plese let us know about the location ur phone model the number of signal bars n so on. And after providing all the details the answer i get is we already have towers in that area we cannot do anything to help you. I am going to port all the4idea connections that are on my name.