[Resolved]  Idea Cellular — rs.100/- cut for some nazara app

Address:Ahmedabad, Gujarat, 380005

My cell no. Is [protected]. Received the following message from idea "dear customer, thank you for downloading animation from nazara.
You have been charged rs. 100
Your balance is rs. 358.69".

I have never downloaded anything of that sort nor do i know what nazara is. Tried calling the customer care office at 123, 12345, [protected]. Didn't get connected to anyone. Also the idea website was. Not getting connected.

Please revert my balance of 100/-. It is shocking and annoying to see such messages of download and automatic price cut.
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Oct 27, 2017
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Sep 26, 2017
Idea Cellular Customer Care's response
Dear Customer,

Sorry for trouble. We want to inform you that, while using Internet WAP service has been downloaded, so the charged are deducted accordingly.

Regards,
Nehanka
Complaint comments 

Comments

How do I disable that, so that in future, I get no such misfortunes.
I need nothing like WAP or value added services.
Please help me rectify this.
Shith's reply, Mar 6, 2018
Sir,
Apka balance refund hua
Illegally deducted my balance
I just got this SMS.. Dear customer, thank you for downloading Animation from Nazara, You have been charged Rs.54 Nov 5 as well as Nov 13 2017 and after this continuously my main balance debit by company.

The game was neither downloaded to the phone and i am not sure if i have selected it unintentionally as there was no confirmation message or any other check to prevent people from opting out from downloading the game.

What rubbish is this!!! I did not download any of these. Please look into this matter urgently as I am left with zero balance. Your Customer Care doesn't seem at all concerned about my problem.
They are liers... And befooling people... Without confirmation they can't deduct balance like this unnecessary like this.
Lame excuse given by idea
Same with me. Although I did not download anything from Nazara my main balance was deducted by Rs. 100
Customers are being tricked by Idea and fooling innocent people.
Same with me. Although I did not download anything from Nazara my main balance was deducted by Rs. 100
Customers are being tricked by Idea and fooling innocent people.
dear customer, thank you for downloading animation from nazara.
You have been charged rs. 100
How do I disable that, so that in future, I get no such misfortunes.
I need nothing like WAP or value added services.
Please help me rectify this.

Got same message from Idea last night. Your Rs 2 deducted as downloaded animation from Nazara. Idea Cellular please don't activate any wap service like this without prior information. I would like to say that I am getting some promotional message also as I have activated full DND service

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