IDFC Bank — Complaint Regarding Duplicate EMI Deduction and Refund Delay

Address: BM Road Vaderhalli Ramanagara

I would like to raise a complaint against IDFC FIRST Bank regarding a duplicate EMI deduction from my bank account.
I had already paid my loan EMI for May 2026 manually on 1st May 2026. Despite the payment being completed before the due date, the same EMI amount was again auto-debited through ECS/NACH on 3rd May 2026 from my bank account.
I have already contacted the bank and raised a refund request, but the excess deducted amount has still not been refunded. Due to this duplicate deduction, I am facing inconvenience and financial issues.
I kindly request you to look into this matter and help me obtain the refund of the excess EMI amount deducted by the bank at the earliest.
Loan Account Number:[protected]
Registered Mobile Number: [protected]
I have attached the payment proof, bank statement, and complaint details for reference.
Thank you.