IDFC Bank — Fastag refund issue not attended by Idfc bank even after reminders

Mspatel1973

from Mumbai, Maharashtra

Address:

Al-Hashmi, Nair Hospital, Motibai Street, Agripada, Mumbai, Maharashtra, India, 401

There has been double charge on the toll gate on my fastag issues by Idfc.

The support team has confirmed this is double charged and amount needs to be credited .But even after reminders to IDFC support team there has been no action and refund till date .
Amount 203/-

Issue happned on 27 Dec 2020, Complain logged on 28th Dec 2020, Complan acceped on 3 Jan 2021. to refund by highway delite to idfc bank email id [protected]@idfcfirstbank.com.No responce

reminder sent on 7th Jan 2021 - no response

second reminder sent on 13 Jan 2021.

Kindly help in getting the refund of 203 in my account back .

Photos attached for all the above proofs

+4 photos

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IDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jan 17, 2021

IDFC Bank Customer Care's response Dear Sir,
We are looking into this, our customer service team will get in touch with you at the earliest to resolve your concerns.
Team IDFC FIRST Bank

Jan 22, 2021

Updated by Mspatel1973 Refund is still not done checked as on today 22 JAN 2021 - 2.30 pm.

Its almost a month now - kindly expedite

attached statement picture for ref.