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[Resolved]  IDFC Bank — Infrastructure bond - tranche 3

Address:700059

I submitted my above infra structure bond certificate with all necessary details to your ( Karvy Computershare) office on 14.12.2015 for buy back. It has matured on 31.03.2016. But till date the amount has not deposited in my bank a/c.

Folio No : IDC 0253106
No o[censored]nits : 4

1Pl look into it & do the needful at the earliest.

Debabrata Gupta
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Jun 13, 2016
Complaint marked as Resolved 
After 2 months the problem has been resolved.
IDFC Bank customer support has been notified about the posted complaint.
Apr 23, 2016
Updated by dg19475 Till date I have not recd any DD.
Apr 29, 2016
Updated by dg19475 I received the ST on 26.04.2016. & submitted it in the bank on the following day. But till yesterday it was not transferred to my a/c. Today I enquired in the bank for the reason of delay. Bank told me that my a/c no has been wrongly put on DD. 2 digits '51' were missing. Bank has returned it.
Now I understand the efficiency of your organisation. In my application I mentioned the a/c no. Moreover there was a cancelled cheque attached to it. How could there be chance of error. I also understand why bank transfer also failed as mentioned by you.
Can you please tell me why I will suffer such harrasment as well as Loss of interest for about a month.
Complaint comments 
10 Comments

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Comments

Hi Debabrata,

We regret the inconvenience caused to you. We have shared your concern with our team and will provide an update at the earliest.

Regards,
IDFC Team
Reply
Hi Debabrata,

Please be notified that the electronic payment towards your account was rejected and hence we have issued a DD on April 06, 2016 which will be sent to your communication address.

Regards,
IDFC Team
Reply
IDFC Team

Failure of the electronic payment is now clear. You have mentioned wrong a/c no as it being observed in recd DD also. Yhe bank rejected the DD for wrong bank a/c no. Two digits were missing.

D Gupta
Reply
Hi Debabrata,

Request you to please return the DD along with a cancelled cheque and a request letter to reissue the DD with the correct account number.

The documents needs to be sent to below address:

Karvy Computershare Pvt. Ltd.
(Unit : IDFC Bank)
Karvy Selenium Tower B, Plot 31-32,
Gachibowli, Financial District, Nanakramguda, Hyderabad – 500 032

Regards,
IDFC Team
Reply
I have already deposited the DD with a cancelled cheque to your office at Kolkata on 06.05.16.

To save time, you can electronically transfer the amount to my account.


D Gupta
Reply
Ref : IDFC infr str bond folio no IDC 0253106

Pl provide the status. Not yet recd any info.


D Gupta
Reply
Hi Debabrata,

As per the confirmation received from Karvy, the DD and the other documents are not yet received by them .
Only upon receiving the original DD back, payment can be credited.
Please confirm the address where you have submitted the documents at Kolkata.

Regards,
IDFC Team
Reply
The office address is given below :

Karvy Computershare
49 Jatin Das Road
Kolkata 700029

Tel : [protected]
E-mail : dipti.[protected]@karvy.com


D Gupta
Reply
About a month has elapsed since I returned back the DD with docs. No reply yet. Can you pl let me know the status. Why I will suffer for your inefficiency ?

D Gupta
Reply
Hi Debabrata,

As per the confirmation received from Karvy. They have not yet received the DD back.
Kindly check and confirm.

Regards,
IDFC Team
Reply

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