[Resolved] IDFC Bank — money not being refunded to my fastag

Dinesh Ohlan

Address:

Unit no.203 , 2nd floor SAS, tower A , near medanta medicity , sector -38 , gurugram, Haryana-122018, 124507

I recharged to my wheels eye wallet and recharged my vehicle no. Hr63b 9885 having i'd no.[protected].
But due to direct recharge my fastag is not showing balance but my vehicle no. Hr63b 9885 is showing 1000 rs.
And the concerned idfc bank is not refunding the amount to wallet.
Kindly assist me regarding this situation and take proper action against this bank because even after complaining by email to their coustmer service, no satisfactory action has been taken.

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Aug 6, 2021

Complaint marked as Resolved

IDFC Bank customer support has been notified about the posted complaint.

Verified Support

Mar 16, 2020

IDFC Bank Customer Care's response Dear Sir,
We regret the inconvenience caused to you. Please write to us at social.[protected]@idfcfirstbank.com with your contact details. Our customer service team will get in touch with you at the earliest to assist you.
Team IDFC FIRST Bank.

Verified Support

Mar 23, 2020

IDFC Bank Customer Care's response Dear Sir,
Further to your conversation with our team, we trust our team has addressed your concerns to your satisfaction. Team IDFC FIRST Bank