IDFC Bank — My paylater account has been blocked with out any reason,

Address:

B-15 laxmi vihar ext prem nagar 3rd kirari suleman nagar north west delhi

I was using Flipkart pay later since years but on January 4th i woke up and checked out my Flipkart account has been blocked due to non-adherence of FK EMI POLICY. I have complained this to IDFC but do not get any reply. screenshot has been attached with this kindly check and help to resolve the issue.