IFB Industries Complaints & Reviews

I have contacted IFB customer care and got my front load washing machine (Senorita Aqua SX8 KG) repaired by Technician on Thursday, 9th Feb'23. I have got the service ticket number as SC81303. The technician name is Syed Faisal. He has diagnose my machine and told that there is problem with Board and sensor. He has repaired it and when i demanded for the bill, he told that the Bill would be sent in another 30mins. I have been trying to contact them and till now, there is no response from them. What I got to know from the technician is that their franchisee company name is "Sha Cool Tech".

I have contacted IFB Service centre and they told me that the service centre number got changed. My concern here is why IFB is having tie up with these kind of fake franchise and making customers pay more with fake services.

IFB appliances are the worst i have ever used. Some technician installed with the top open.. even when i told to close he dint.. now there is no power supply to it.. its not working and noone is coming for service as well

After raising a complaint on this forum, IFB team (as they stated) called me. Asking if i would like refund or replacement. I told them i would require a refund. They told me to type some kind of voucher code in g pay. And enter 45500. The reiumbursable amount. This amount then they said would get credited to me. Instead the amount got paid to them. Now they have 45500 in addition to what i have paid for my dish washer. 45751. This they state would only get credited to me after 3 months. They asked me to repeat the voucher process yet again if i wanted the payment immediately. I refused after the payment got transferred to them which they claim was due to their payment gateway being open erroneously. Now they refuse to take any other action to pay me. Instead they insist upon their own process only which is not a proper way of ensuring refund gets credited to the customer.

Repeated sir., we have IFB washing machine model ELENA ZXS 6.5 kg 1000 rpm, it's service to call IFB toll-free number compiled taken.. and my personal number contact service authorized person they told as per they service they not give used correct material its prices material 3144 rupees, he give normal voucher bill..and collect amounts 3500 in hand..what is correct price of Rubber sleeve this model..

I have purchased an IFB built in dishwasher, invoice date 14.12.2022. It was delivered in December. Installation was done on DEcember 30th 2022. But at the time water was not functional at my new home. Subsequently, on 5th February 2023, used the dishwasher with water connection for the first time. The water spilled out of the dishwasher and into the kitchen and the water seeped under the kitchen wood work.

Upon raising a complaint, the IFB service executive arrived on 6th February 2023 and he found that the water part was faulty. He said he would replace it. But this is a new dishwasher and i am using it for the first time. I requested for replacing the dishwasher and IFB has refused to do so. I would like a full refund of my money from IFB and would like to claim compensation for the damages caused to my wood work for which i am spending time and money to get it resolved.

Frustated with IFB

IFB team took my Rs.25000+ cost microwave and its presently in their service center and closed all the tickets as Closed, or cancelled. How can i trust IFB.

I was told to take AMC and wait 45 days now its almost 2 months+ but no update from IFB even all the tickets via which i can trace ticket the Service center is closing them as closd or cancelled.

Now the service center person (+[protected] saying they will work on it without any ticket and just keep in touch via phone contact.

Tickets Raised Via Whatsapp
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[protected]
[protected]
WA[protected]
WA218820
WA[protected]

Via IFB APP
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[protected]
[protected]
[protected]

If anyone belives in customer trust relationship and customer values please help me

I have bought IFB washing machine on[protected] through online. I register a service request on[protected] because the water is continuously draining out. On[protected] service engineer contacted us but i requested him to attend for service on[protected] because of holidays. He has attended on[protected] and informed me that some part has to be replaced. He said that it will take one week to ten days. I was shocked that it will take ten days as you know how important the washing machine is now a days. i contacted the service engineer on[protected]. He said that 10 days have not completed. Once again i tried to contact him on[protected] but he didn't respond. Then i made a call to the customer care number and informed about my problem. She said that i am once again rising the complaint and service engineer will contact me. yesterday at 11;32am some person called me and asked about the complaint of washing machine, but i said that already service engineer has attended and said that some defective part has to be replaced but till now they didn't do that. so, he asked me to contact Kurnool service Centre. i contacted them asked about my problem, they simply said that the required part is delivered by head office we cannot do anything and given me a suggestion to wait for one more week. After that i have given complaint through mail but it is waste of time. Till today i.e[protected] my product is in useless condition. I am very sorry to say that IFB service is irresponsible and committless.

I have raised the complainant with IFB for washing machine on 10th Jan and techinician visited our house on 11th jan and confirmed there was an issue with part(dampers).

So he told he will indent the spare part and replace with in 4-5 working days. They didn't contact us later after 2 weeks as we didn't see any one come to replace the part. We followed up with service center team and they didn't respond to our calls almost for 3 days then they responded and said multiple times that technician will visit on tomorrow to replace the part.

That was not happened yet and it's almost a month since we raised the complaint.

We would request you to kindly help us.

I purchased this IFB dishwasher on Aug-21. Fast forwarding to Aug-22, when an issue started happening that our main switchboard starts tripping when Dishwasher is started/running. This was a weird issue given that the issue would reproduce for days but suddenly it may start working after 2-3 days and again would stop. From Aug-22 to Nov-22, multiple technicians visited and while one of them replaced the heater and others did nothing. For some of their visits, the issue won't reproduce by the time they visit my place and again it would start. Many of the technicians blindly suggested buying a voltage stabilizer and that would solve the issue but were not ready to provide a guarantee that that would fix the issue. I manually inspected (also recorded video) that voltage remains within 230-250V when the issue presents. To help fix the issue, I purchased Power Guard so any voltage fluctuations (if any) would not damage the Dishwasher. Another electrical engineer and he suggested upfront that this is not an issue of voltage fluctuations but somewhere the circuit is getting grounded and the fault is in Dishwasher.

Dishwasher worked fine for a couple of weeks and around 10-Dec-22, issues started happening more frequently and now we were seeing it consistently for week/s. I raised a request on Dec-14 and after continuous follow ups & escalations, one of senior ifb technician or engineer (as they say), visited our place twice and with minimal inspection engineer suggested the issue is in our ELCB circuit and suggested replacing them. At one point, eng also suggested to bypass it which is a risk to our house and apartment.

Each time I raised a request, it would take more than a week's followup to get a technician visited. On Jan-23, IFB stopped responding to my requests and started closing my tickets without my consent without providing any details on closure to me.

Replacing ELCB is not a solution and IFB engineers are not able to or do not want to find a solution. I am making this statement responsibly given below facts
All other electrical instruments in my house are working just fine (including instant heater and oven both 2K Watts.
Issue was not happening consistently. If the issue would have been in ELCB, this should happen all the time and can not start working for a week in between.
Issue doesn't happen at a particular time of the washing cycle. Most of the time now it's immediately after switching on.
Issue doesn't happen for any other appliances plugged at the same socket.
Engineer/Technician never proved that the issue is in my ELCB circuit. And I am sure this would be the issue even if I plug it in other houses in apartment/s.
Earlier also technician provided false information earlier that putting power guard/stabilizer would fix the issue and making me buy power guard worth 1.5K Rs.
You can see similar issues from multiple other IFB customers
https://www.mouthshut.com/review/IFB-Dishwasher-review-nsqqrsounuo#divCommentsFo...⇄
https://www.mouthshut.com/product-reviews/IFB-Dishwasher-reviews[protected]

Here are all the ticket numbers I raised
[protected] on 5 August 2022
[protected] On 19 August 2022
[protected] on 8 September 2022
[protected] On 4 October 2022
[protected] On 26 October 2022
[protected] on 14 December 2022
[protected] on 25 December 2022
[protected] on 6 Jan 2023
IFB Chat Reference No. is CB[protected] on 8 Jan 2023
[protected] on 15 Jan 2023
[protected] on 20 Jan 2023
[protected] on 24 Jan 2023

Additional Notes:
- Earlier also we faced different kinds of issues and IFB service was below average and could not provide timely solutions and at times we found workarounds.) Some earlier tickets (which may be related)
- [protected] on 12 July 2022
- [protected] on 12 June 2022
First IFB person visited, misled us in buying two water filters [with warranty] which another IFB person suggested as useless in less than a year.

We have raised a complaint regarding non functioning of our Washing Machine on 12th Jan. We were assured that it will be serviced next day. Our machine is in warranty as well.

When we called to inquire regarding this on 15th Jan. we were informed that the complaint has been re-registered on 15th itself since they were unable to track our machine code.

We kept calling them and got assurance every day that it will be rectified. We did get a call on 18th Jan for service. But the person was rude and left from our security gate itself. When we spoke to him, he informed that it is not his business and someone else will handle it and disconnected our call.

We are very heart broken by the ownership and service levels provided by IFB team.

Already we raised the issue before. we are still facing the problem with our washing machine. We almost spend more than half of the price of the product but one or the other issue pop up frequently. Now the Water flow in the drum even when the machine is off. We are fed-up with the machine and the service technicians. So, we don't want to spend anymore for fixing the machine, we request you to take back the machine. We will buy some other good brand washing machine.

IFB machine top load, spin was not working so we logged a complaint on 11-Jan-2023 with the IFB customer care. Next day 12-Jan-2023 the technician visited, opened the machine fully, he mentioned the problem of drain motor to be replaced and this doesn't come under warranty. So you will be charged 2900 for the motor. Told to negotiate he told will confirm with senior person. We told to make the motor replacement and later for a week there is update. We kept on calling the customer care, and they mentioned of cancel the ticket by the technician. Today 17-Jan-2023 still there is update from the IFB company.
I say this to be negligence from the IFB on the service they offer. They mentioned of free service for every 6 months. Not a single service done.

This is really a very bad experience. I am first time IFB customer and facing this bad product quality issue as well as bad customer service. My Service Request was cancelled without any resolution after a week. I am doing almost 2-3 follow up everyday and now it is cancelled which is making me very sick. Service Request no. #[protected] which is cancelled even I made a escalation and both escalation team and Area manager is not giving me proper update.
Date of incident - 14/01/2023
Number - [protected]
Issue - New front load washing machine water leakage from front door.
email id - singhm.[protected]@gmail.com

F9 error - How can it be resolved?
Technician is saying entire assembly needs to be changed for INR7000 with 3 months warranty ONLY. Please verify asap.

Online manuals say this is due to “Divisor Position Error” - Can you please elaborate? Technician is saying it is an electrical issue and changes to module cost INR7000. Please advise asap...

Machine under warranty and not working from 1 month. Raising customer complaints and without any action they resolved and we are just raising request again with hope some action will be taken. Worst response from customer care.

Front load IFB washing machine under warranty not working from last 1 month. We raised customer complaint but no action taken and they themselves closed the request and every time we enter request they do same. Worst customer response. Please take immediate action.

My IFB dishwasher Neptune got serviced by the Sambasiva Enterprises (authorised IFB service centre) HNo 6-1-416, Q. No C-31, Phase I, opp. Huda park, Vanasthalipuram, Hyderabad, ten days ago. They charged Rs.5970 towards service and some tins of DScale and Salt.
After one week it started leaking. Despite my calls and personal visits they are not rectifying the complaint.
They are negligent and harsh in service. Very poor service. Please rectify
I feel distressed for buying your product with very poor service. Even after spending so much money I am not able to use it because it is leaking.
Dr PV Ranganayakulu
Hyderabad
[protected]

Compliant id [protected]
I had reported a burning smoke incident from my watching machine few days back and based on that IFB technician came and checked the machine and told us that as it was operating on high speed which caused rubber and container friction and that might have burned and caused smoke and burning smell.
But today on 30th dec also same thing happened when machine was operating on medium speed setting. I also checked input voltage which is normal. I have complete recoding of incidence.
Need replacement of this machine as it can cause fire hazard and is unsafe to use and not operating as it was, this machine is less than 3 months old and causing issue repeatedly. I am unable to use it and not getting any reply from IFB team also. Miss Mohini is not helpful in this case even though they know that it can cause serious fire issues and is unsafe to operate such machine in multistory building.
Need immediate action on it.
Amit choudhary

IFB service engineer attended on 01. Dec.2022. Tricked my 76-year-old father by saying 10 pack of IFB Fluff and 6 packet of descale is mandatory and part of IFB 4-year maintenance. He also fitted an additional filter; saying it's good for the equipment to reduce effects of hard water on washing machine. Payment done by father via google pay in the name of service engineer bank account (No IFB account/ service provider company bank account). When questioned later, the engineer apologized and agreed to take back half of the product. When no response after 3 weeks; Complaint Escalation: WA217496 sent to IFB on 17. Dec.2022. Couple of calls Nothing positive from IFB; either for refund or taking back product. NOW not response from service engineer or IFB team till date.