IFB Industries Complaints & Reviews

I purchased the IFB washing machine Serena Aqua VX/SX 6 kg on 12/07/2016.
Now the machine is not working properly. Water is flowing into the machine continuously and flowing out of the machine even the machine is off.
This is the second time we are facing the same problem. Please rectify this problem as early as possible.

Ticket number: [protected]. Complaint filed on 24th March.
Now I have a new complaint number: [protected].Filed today.

The drum had fallen down as the drum spring was cut. The replacement took several days. After the spring was replaced by the technician Rakshit Gowda (+[protected], he noticed water leaking from the bottom of the washing machine below the drum. Technician said the drum had fallen on that "rest bar" which was broken and also needs replacement. This was on Monday, 2nd April. He promised to come back next day (Tuesday) with the replacement part and fix the issue. We tried calling Rakshit several times on Tuesday but he kept ignoring and disconnecting. Today, I got an SMS saying the complaint has been cancelled!! How is this possible without fixing the issue. I tried calling Rakshit form a different number and he answered and said he will call back in 10 mins. Now after 7 hrs, no call has been returned. Called again and he said this is a wrong number and he is not Rakshit!! See truecaller snapshot attached. Called customer care and now they said that the complaint was cancelled as customer (me) refused replacement outside warranty. Such a lie, this wasn't even discussed. Also, my warranty also is "4 yrs, 100% warranty" and I bought the washing machine 2 yrs ago. It has been 2 weeks without a washing machine and your service is getting pathetic by the day. I'm expecting resolution immediately.

Agent id no 169798 icr no 2412045. Vaiahnavi enterpeice hsr layout banglore i am ifb ac product since last 6 years and i have a good faith in ifb products. Last week my ifb ac is not giving cooling so i have given the complain to ifb agent for repairing. He took 2-3 day to fix this and said many thing this part that part is gone etc etc. I agreed to replace the part l type ac cu has been replace that has gone and he fixed on 30th march 18.ac cooling worked for one, then again same issue ac is not cooling. When we called him he said he will the next day. But the next day he is not even picking the call. And not came yet.

My Name is Somnath Dutta, I purchased a Microwave of IFB company, model name 30sc4 (that is register in the Name of Mr. Sankasuk Pal), from Amazon.in.
It was a gift from me to my sister on her wedding. Alas, she could not even use that oven for one single day because from day 1 the main circuit board of the machine was not working. we called the customer care and sent a technician, he came and could not understand the problem so simple avoided the situation by blaming Voltage problem. Again we did a complain and another technician came. He told that the circuit board had to be replaced. It was done, but the problem was still there. So again we complained.
This thing continued for another 3-4 times and finally we managed to make the technician understand that it is not possible for us to use a useless machine and complain again and again, we have out own works to do. They promised us a replacement within one week. It has been three weeks now but nothing happened. The service in charge of Kolkata, Mr. Suraj, has blocked our phone number. I again called the customer care today and they gave me the phone number of Ms. Uma Sengupta, but again, nobody is picking the phone up.
I am fed up now. By this week only I will be raising a complaint with the consumer forum regarding this.

Hi, i have a ifb washing machine and i am using it for last 12 years. 10 months back i got the motor and belt changed as it was not working. Now after 11 months again the machine is not working and the technician has asked me to replace the motor costing 4400. Same was paid last time as well.

I have shared last bill when the motor was replaced.

I'm not sure how such expensive part is to be replaced again and again.

Moazzam

IFB is charging 450/-Rs for service. Even the warranty period is within active period of 4years.
Also, they were screaming over customer care call, arrogantly.
When I raised request for phone number and area changes, they diverted it as service request call. And sent over service representative, who came and charged us 450/-Rs Service fee(doing nothing but removing connections and refitting them). Then we showed that our machine...

I bought a washing machine in the year 2012 during an exhibition in our company (MRPL) premises .Model Executive Plus.The model was sold to me saying it is a totally imported and trouble free model .The machine started making abnormal sound and started spinning at a very high speed.I registered a complaint with ticket no [protected] was registered on 24.03.2018..The technician checked the machine and said needs replacement of shock absorbers and will be attended as soon as the parts are received.When I checked again after two days, I was told the parts are not being manufactured by IFB now and will have to for a replacement of machine. I informed I am ready for free replacement as it is not my fault.My request was cancelled by IFB on 28th March which I again got validated. I again called customer care and was given number of Mr Shrikanth branch manager. I tried calling him but call was never picked and later on the phone was in switched of condition.
Since this is no fault of mine and during the time it was sold as one of the best models (imported) and denying service is not acceptable. Immediate resolution if complaint is requested from IFB.

We are using ifb eva aqua vx machine and machine is under warranty. Recently we had problem with washing machine and i contacted customer care (Complaint number: [protected]). And ifb technician checked and said that pcb board damaged by rats and it will not come under warranty, we need to pay rs 5200 to replace the pcb. After that i checked the machine and there is no cover under washing machine and anything can go inside the washing machine, for reference attached photos of machine. I informed same to customer care guy (Customer manager name : aslam), first he said we need to install rat mess, after that he said rat mess is not supported for that machine. During first time installation, ifb technician not informed regarding rat mess and issues, he marketed only for washing machine stand and cover, but not for rat mess.

Ifb selling incomplete production to the customer and they are not all supporting for these issues. The issue happened due to incomplete product. I checked other machines, i can see cover under the machine, and nothing can go inside the machine. I want my product to be repaired with no cost.

We have purchased 18 months ago from sonam video, chopda, dist. Jalgaon, ph. No.[protected] mobile no. [protected]. And since the machine has stopped taking the water from the pump, then we can repair the complaint and repair it immediately.

Like my address next
Shri. Rajendrasing ramshing girase
At. Bhawale post. Ganpur
Tla. Chopada, dist. Jalgaon-425108
Mo. No. [protected]/[protected]

Very worst service full of wrong commitmenti i raised two complaint ([protected], [protected]) no use dont go for this product.

Without attending they are closing the ticket i raised on 23.03.2018 till date 02.04.2018 no response on same day i raised complaint in samsung fr another ac they rectifed on the same day

Compared to other brand its costly bt in service very very worst.

I booked my ifb front load automatic machine request on 30.03.2018.
My registered mobile no. Is [protected]. At the time of my booking the customer care attendant informed me that machine will be washed with a chemical that will cost ₹ 170/-.
The service engineer will hand over the bill of that chemical material. Now today one service engineer called me up and informed that not one, two pouches are required for servicing the machine.
What is this, who is conveying the wrong information. For the meanwhile due to this mismatch of information, i got cancelled my service request.
Pl get it checked.

I had bought a new ifb washing machine top load model 5 months back. Within a week after purchase it started making noises and so i called the customer care. They sent a technician to resolve the issue. He couldn't fix the issue and he went. I called them like 5-6 times on customer care and they keep sending the technician who can't solve the issue. I asked for a replacement as nobody can fix the issue but now they tell washing machine is 5 months old so can't be replaced. I am tired with this. Very bad product and service.

I have bought an IFB microwave on 26th March. I was promised it would be installed as well as a demonstration for the date if 29th March between 11-11.30. I have been waiting for the service men but nobody has turned up and the customer care is unresponsive/ careless. the company is not bothered to answer calls or bother to speak to the customer if there is any inconvenience, I would like for this matter to be looked into as it really important.

I bought a washing machine, Senorita VX, IFB 4 years ago which in turn had problems of broken drum and belt 2 weeks ago. My concern is your service man attended the product in september month 2017 and this problem looks far ahead of it then why he didn't tell this to me that time when my product was already under the warranty period. If he is not capturing it than what's the purpose of service. This is really unexpected from IFB which is a world leader in this area.

In addition to this, also the technician who attended the servicing few months back came to my house asking for warranty extension just after the warranty got expired saying there's a problem in my machine's drum and I should extend the warranty period by giving the amount around 3500 INR so as to get the things fixed up after a week which clearly indicates that he was already knowing the issue and insisting me to spend money rather than taking care at the time of product servicing.

Also with subject to this I have mailed IFB regarding the whole subject matter but till date haven't received any resolution.

At the last i registered complain about the issue at IFB customer care and their local body gave me an estimate of 6800 INR which is just too much.

I have seen people running their washing machine for more than 10 years without any problem which i believe is a clear product failure from IFB this time as the heart of the machine itself haven't long lasted.

I will never recommend anyone to buy such product.

After starting the washing machine... The water does not leakes. But after some time, the water startes leaking. There is some problem in washing machine. May be due to the effect of rubber. The washing machine does not working properly due to that leakage.So some of the dust is inside in the washing machine. This dust particles were not washed away from the washing machine. So the machine doesn't working properly....

My machine is under warranty. On 9 march the washing machine stop working, so l lodged a complaint on 10 march. Within 24 hrs the technician came and replaced the lock of the machine charging 1249/-. After the technician was gone i started the machine on express 15 and it was stop in between. So i gave a call to the service center on the same day, but the technician didn't come up for 2 or 3 days. Then how the technician came and replaced the rubber charging 1850/- and there were also some panel issue, so he said he will replace it after 2 days. Today is 23 march and he didn't show up. After constant calling the technician call me and he said he will charge me for the panel 4850/- and today also he didn't show up. This is how ifb provide service to it's customer. Next time the customer will think twice before buying ifb products. One more thing technicians don't even wear i card while providing service to its customers.

His is to reference to IFB Washing Machine model IFB W/M Elite VX 7 kg 1000 RPM serial no.[protected] purchased on[protected]

Your kind attention is invited to the complaint No [protected], dated[protected].
Accordingly a technician visited on[protected], charged Rs590.00 as service charge and reflected for the change of drum (tub). Again an amount of Rs 8590.00 was paid on[protected] towards the cost of the new tub. It was observed that the tub for replacement was a used tub, even this was pointed out to the technician and this has been confirmed as the amount has been received on the JOB CARD by the visiting technician.

After the drum replacement, the machine was in WORKING CONDITION, however producing a negligible sound on spin cycle. Though the machine was in working condition, the technician advised for the change of machine shockers, and would next day to do so.
On 16.03.2018, another technician visited for the change of shockers.
When as within 15 minutes he left the house, saying very hastly that display board is out of order, where as the board was working when he first started the machine and left without changing the shockers.
Its been almost a week, we are in a very disabling situation, not being able to use the machine in spite of paying and calling the customer care to address our grievance.
My mother is very sick, and we urgently require the washing machine for fresh clothes.

The whole experience has been very harassing for us.

Please look into the matter.

Regards,

Pradeep Kumar Malhotra
Registered Mobile No : [protected]

Our dishwasher was taken for repair on feb 2nd by vigneshwar enterprises, an authorised ifb service provider located at 4th cross, 6th main, gokula 2nd phase, mathikere, bangalore. They returned it in a week and showed that it all worked fine. It did, so payment was made. A couple of hours later i tried to operate it and it didn't turn on. I called the service engineer who didn't pick up his phone so i messaged him saying that its not working, please come and take a look.

After chasing him and calling the franchise office and the manager (Who is forever traveling and never picks up his phone!), the service engineer came and said he will have to take the dishwasher back to the workshop, that was more than a month ago and since then i have no idea of what is happening to the dishwasher or where it is.

I call the service engineer vijay - most of the times doesn't pick up his up phone, or he is sick so not going to office, or going to office and will find out and let me know - never calls me back.
I call the office - the receptionist shyamili has no clue, keeps saying give me a day i will find out and will call you back - never calls back
I finally managed to get to talk to the manager karthik - he says sorry mam, let me find out and will call you right back - that was 5 days ago and i sent him a reminder but still no news!

Amongst all the service providers in bangalore, vigneshwar enterprises has been most irresponsible and unprofessional one. Kindly do not use them for any of your home appliances servicing. Not sure why ifb lists vigneshwar enterprises as their authorised franchise and connects customers to it.

Ifb, vigneshwar enterprises will not tell me what is happening to my dishwasher. I am left with no other option than to post it on social media and consumer complaints, so that you will find out and give me an answer.

I have bought IFB washing machine and and disappointed with the service they provide.
They are totally irresponsible people. Every time i call customer care service, they say they will escalate the matter, but obviously nothing happens. fed up of calling customer care service. i have booked 1st complaint on feb 8th . till now the problem hasnt been sorted. the technician who comes also is so inefficient, he cant identify the problem.such a worst experience with IFB. very interesting to realise such a big company maintains poor services for customers. you must know that customers are not fools.

We bought ourac on 31.03.17 frm vasanth n co tuticorin. Within a year o[censored]sage, encountered malfunction 3 times. We arefedup with this totally. Send us help to repair it thoroughly, or else will be left with no choice other than resorting consumer court. Deep agony of the consumer
Ifb split a/c iacs12ia5tgc r410a 1t 5s
We ve sought for remedy thus for 3 times, now this is the fourth time we are having the problem with same ac.
Everytime w have make a call and wait for someone to attend us'to got it repaired.. It is kinda leaving us with huge disappointment and annoyance.
We almost lost the hope in this brand, we deeply regret for having ourself into this.
Do the needful as soos as possible with 100% quality and clarity.
Thank youob