IFB Industries Complaints & Reviews

I purchased an ifb washing machine model elena aqua vx on sep 2017. One service guy came for installation named vr laxman, ambattur chennai. During installation he didn't mention anything about attaching a filter. On april 2018 my washing machine got repaired and didn't drain water from machine so we raised a complaint. We had 4 years warranty card. The same guy named vr laxman came to look into the issue. He told us u need to pay rs 5000 for putting filter and service charge. I told we already had 4 years warranty. He said we already told during installation tat filter has to be attached but nothing was ever mentioned like this before. But the person was very rude and in return he asked "who are you to ask me questions lady??". I didn't ifb had so worst arrogant customer service people. They have not rights to enter into my house and question who i am. No one can have insulted a customer to this level. I hope ifb chairman sees this and know how well their company is running. Shame on ifb. Shame on your customer service.

Dear team,

Ifb washing machine is showing error ac lo again,

I am facing this issue again, i have already raised a ticket for this on 28th april and also again 3rd may, but no one still visited to fix the problem.

Please solve it as soon as possible

Model : ifb tl-sdr 6.5kg aqua, top loading

Mobile no : [protected]
Ticket no,
Dear team,

Ifb washing machine is showing error ac lo.

Please share details of the error & how to correct it.

Model : ifb tl-sdr 6.5kg aqua, top loading

Mobile no : [protected]

Thanks
Snehal

I brought ifb washing machine on 1st march 2018 of model of elite plus sx in bajaj showroom which is located in srujana mall form kphb-6th phase and i requested to deliver on 12th march 2018. But it got delivered on 15th march 2018. However technician comes for demo and installation on 20th march 2018 and ask me to buy additional items for extra money. Some things we brought and some things we thought to buy after a week. Finally after some days (A week later) we started the machine and in between my first wash, got a dp error. Immediately i raised a complaint regarding the error on 6th april 2018 and it got resolved on 10th april 2018 with the solution of replacing with the new machine. (Ticket [protected])

On data of 16th april 2018, a new machine got delivered and technician comes for demo and installation on 24th after multiple follow-up and he find the issue with door belt got melted. He tried to fix the issue, but he couldn't solve it. He took the video to raise a complaint to replace the machine again.

However till today i didn't get any proper response and resolution. Due to this from last 45 days i suffered a lot from the above process. It is almost two months the day i purchased, but till now i didn't get working machine.

So many times i called the cc team as well as service teams. Below are the numbers

Cc team:[protected]Provided below numbers)
[protected], [protected], [protected], [protected]
Manager number: [protected] (At least he is not picking the calls).

I am having ifb split a/c which is 3-4 year old. And facing some gas leakage issue. I lodge complaint on 22.04.2018 for repair but no body attended the complaint even after reminders. Again on 27.04.2018 complaint was lodged and ticket no. [protected] was issued.

Till date no body has attended the complaint everyday some one calls us and assures us that call will be attended tomarrow. (Which tomarrow-i do not know) calls coming from your end from mobile no.[protected],[protected] etc. Etc..

If it takes 15 days to attend a complaint call for a company of international status then all your brand name is "bekaar"

Now you please tell me that is there any responsible person who take care of such complaints.

I have got amc of my washing machine done on 21st feb 2018.
On 20th april 2018, i contacted ifb customer support with noise problem ticket id #created: [protected].
Technician visited after four days, first of all and then replaced pcb. When i ran machine again, it started giving more noise.
Technician closed the ticket on 27th may 2018 and denied to come for service again, saying that there is bearing problem, and
I will not service anything before 90 days from amc. (This is new clause which i am not aware, not present in amc contract).

I called customer care on 28th may to reopen the request but they created new request id : [protected] which has been denied by technician
To service. Even ifb manager mr. Sunil sharma and ankush (Who insisted to wait for next 10 days as "franchise is new" - how does this matter for end customer.)
I am continuously following up and even escalated, but today to my sheer surprise, new ticket is also closed without servicing
The request.

Seems, few franchise and ifb employees are spoiling its image badly and closing tickets without providing resolution.

This is sheer harassment at the ifb service centre who are not entertaining the amc contract and closing tickets without resolution.
It has been 15 days and still my washing machine issue is not resolved.

I have purchased ifb top loading washmine (Tl rdw 6.5 kg) on jan 2016 with two year warranty. But suddenly machine is not working. I have called service person, checked that machine, told that power board problem. I asked them to check the board and confirm. I have one question to ifb, why these type of problem arrives after warrenty period. Within 2 1/2 year i have faced board problem then why i need to purchase ifb product? Kindly resolve my issue

Hi Team,

I have paid AMC OF amount 6500 for 2 YEARS and after one month my washing machine was repaired .

I have logged complaint 2 months back, but no service engineer came to my location to repair the machine .

saying all ### reason like mobile not reachable, no technical engineer available ..

called to IFB service team simply taking call log but no action from them .

its so strange to receive such a poor service from IFB and its agency .

planning to raise consume case on them in court ..

complete cheaters,

IFB Team please cancel franchise to this kind of stupid agency ..

eating all customers money and damaging ur brand name .

IFB agency : Thiruvannamalai division owner : Vijayakumar .

phone no: [protected]

Hi... I'm using senorita sx 6kg 1000 rpm washing machine. Today my machine was not running i have booked complaint and technician visited and told us replace pcb board but he told the cost is 8000. Pls let me know the exact price... Hope pcb cost would be around 5000 not more than that.in all forums i have seen senorita model having same problem.. Pls support price at the earliest

Our ifb washing machine is not working. We have given complaint 5 days back. But they didn't contact us or not sent technician. Worst service.
Frequent repairs. Last month we had some issue with washing machine drum. With in 20 days we got some other issue with washing machine. Washing machine lights are keep on blinking. None of the button is working.

Sir, i filed a complaint for some issues in my washing machine at one of your service centres, indira nagar, lucknow which i received from justdial (+91- [protected]/ [protected]).

The person who was sent on my complaint was some local shop person who did not had the complete knowledge of the product. A payment of 6500/- was also taken but my product is still not prepared. Along with the bill, the repairing person also gave his contact no n shop address but there is no response on that number as well.

There was no customer id/ complaint number issued of my complaint and without even proper repair payment has been made to a external technician.

I am providing the image of the receipt i received. Please look into the matter and help me resolve my issue.

Details provided to me —
Technician name n contact: shavej (+91-[protected])
Shop details: haram cooling point & service centre.
Address: balaganj, lucknow-226003 (Up)
Contact: +91-[protected]/ [protected]

We have been using ifb washing machine for the last 4.5 years. Recently we have changed the drum. Since the drum replacement the machine is not spinning well so that the clothes are not getting dry and water still remained in the machine. It has been 4 months since we noticed this problem. The mechanic (From tmr systems told that spare part is not available to repair the machine). Now the new drum also makes sound.
Meanwhile i contacted the service man almost 10 times. Is this the way of ifb service.

The poorest service i have ever seen in my life.
Please find an immediate solution to this problem.

My details are attached herewith

Arun c
Ph: [protected]
Address:
Radha bhavan
Perumon p o
Perinad, kollam
Kerala-691601

Ticket # [protected] is unresolved.

Upon calling customer service

- ifb does not provide "audio of customer call" upon request.

- ifb customer service asks customers to call their customer service team instead of they ensuring their customer service attends to ticket.

- ifb service technician giving wrong feedback and not attending ticket.

- ifb does not give in writing, no email is sent to customer service team keeping customer in copy upon request.

- no action taking even after responding "no" via sms and escalating issue to ifb goa factory.

I had purchased a fully automatic front loading washing machine from Ifb. While unpacking that machine, I noticed that the display sticker in the front was not properly placed and was falling out of the machine panel. I talked to the dealer and also reported the same to the customer care of if. About this issue. They said that someone from the dealer side or the Ifb company will come to my house to check the issue.
But no one has turned up so far to address my complaint. The customer care and the Ifb representatives are also non responseive to my calls.

If that’s the situation with a reputed appliance company like Ifb. Then I would prefer discontinuing their services from now on and discourage other people as well who are looking up to this brand as a choice for their home appliance.

Subject: issue of washing machine

I have purchased ifb senorita smart sx 6.5 kg washining machine from kayvee enterprices dhulia dated 21/04/2018,
when i purchase it the shopkeeper said to us this machine is 4d technology but when i see features from online of this machine there is no mention about 4d technology,
therefore i have missguide from shopkeeper i think i will go to consumer forum
if you have not reply me quickly i will go to consumer forum
my address is
amar pandit patil
shivaji nagar shirud naka
Amalner
[protected]

This is in regard with the service i have received from the dealer (Franchisee ideal), who badly attended the customer as i got my amc done on 15th march 2018 and my problem was attended after 15 days after my continuous request, and finally when they took my machine, i had expected to receive within 8-10days, but again these people failed to keep their promise, as i did not get machine till date.
I am horrified with the kind of communication mr. Kadir hussain had during this tenure, as i felt, he was hardly bothered about the customer. His phone was always attended by the other person, who eventually had no clue about these matters. I have been mentally harrased and therefore, i ask for the justice and moreover, a strict action should be taken against this person.
Thanks and regards,
Aarti keshav
Customer code:[protected]
Ticket no:[protected]
Voucher no:[protected].
Product:aw7201rb
Machine serial number :[protected]

I have registered a complaint on 14th feb as my ifb machine electronic panel was not responding hence unable to start the machine.
Recently i have paid a large amount as amc also.
For the last 2 weeks i have been making calls to both ifb call centre as well as to visakhapatnam service centre.
Both teams are not taking responsibility and are causing me unwarranted mental trauma.
Should there be shortage of spare parts the ifb team should ideally replace the machine and not just evade the issue.'
The call centre agent just puts you on hold for 10 minutes and disconnect the call.

Hi my ticket no is [protected] and the installation guy had cam didnt have enough knowlege and had not behaved properly. They had even asked to do the installation from outside. Dont know what action should be taken against it as the guy just asked forcefully to take product

Please note : they have miss behaved with the ladies in the house which is not good for company reputation

I am writing this regarding the pathetic service provided by IFB Service Centre, Thanjavur for which i seek some attention from IFB Global Support. This is Vaibhav with Customer ID 16054008, . I have been using a IFB Elena Steam washing machine from 2013 and my machine didn't had any problems until its warranty period . I have raised a complaint with Complaint Number [protected] on Feb 1, 2018 stating that my detergent dispenser drawer in my machine is broken and needs to be replaced . I stay away from my native due to my current occupation and an executive had reached my home after 7 days for checking this complaint . The service executive stated that he didn't have the replacement part and had collected rs 600/- as one time service charges from my mother and told her that he will return next week with the replacement part and she need not give service charges on that day . There was no signs of arrival of service executives even after 3 weeks from that day . Even he had not given any bill stating that he had forgot to bring the bill book from his office which is situated in Thanjavur .My mother reminded me about this complaint and I had got doubted and called Customer Care[protected] on March 2018 to enquire about this and they stated that this complaint has been closed by the service person stating that customer need not require any more assistance . My parents had never told the service persons that they don't require any more assistance. I had received Thanjavur Service Center details and called them for enquiring about this complaint and they had told me that they have the complaint and they are still waiting for the spare part which has been ordered . They told that they will send the executives once after they receive the spare part and we need not pay any service charges this time . It has been 3 months from the day this complaint has been registered, so i had called the Thanjavur Service Center today and i have received a totally awkward response from them. This is really depressing and the service is very very pathetic from a Globally Recognized IFB . They themselves had closed the complaint stating that customer asked to close the request stating that they don't need anymore service and they will call if needed. We haven't provided any comments regarding the closure of this complaint to the service person who has attended this request and they had also fled with the service charges rs 600/- which they have received from my mother .Also the service executives used to sell some items like cleaning powder and detergent liquid during their visit every time even when i had complaints during warranty period bycompelling .

Still they are unable to provide me a proper response for my queries on how the complaint got closed and why they didn't even care about my complaint before closing for any authentication with the customer who had raised this complaint. Really its very frustating for me with my service experience after my warranty period . I seek some attention on my complaint and need some answers for my queries . Not only i have lost my service charges amount rs 600 and the faith that i had in IFB Customer Service that they will close all their complaints without a proper solution provided.

Customer Name : Vaibhav
Customer ID : 16054008
IFB Product : IFB Elena Steam Washing Machine 6 KG

Thanks & Regards,
Vaibhavan R

I bought the new IFB 6 kg Fully-Automatic Front Loading Washing Machine Eva Aqua SX from dealer Home shoppe, Uzghavoor, Kerala, dated 22/12/2017.

The machine had some problems when the dealer brought to my house and was reported immediately at IFB office in Pala, Kottayam. Kerala. The technician came and replaced the hose somewhere in January 2018. we only started to use this machine since February 2018 as the machine was faulty and we hardly used this machine five or six time since we bought it.

After repeated complaints we made, the technician from pala office found the problem and replaced the motherboard on 24/03/2018.

Currently the machine is not functioning when we load five or six kg dress and getting error message.we are calling them everyday to resolve this issue and they never get proper response from IFB office in pala to resolve this issue.

date of Purchase : 22/12/2017
Model: EVA AQUA SX LDT
SR NO:[protected]

I request to get the full refund of money.

Jijo Sebastian
Kottayam, Kerala

My new washing machine ifb front load not working last one week. Call toll-free number registered my complaint, but no response. After that repeat call toll free no register my complaint same no response. Very very worst service no one buy this ifb products very very worst service and worst brand