IFB Industries Complaints & Reviews

I have ifb maxidry 550 for which i raised a complaint around 1month back. Though it was told that within 24hour technician will reach but it took more 3 days for technician to visit after multiple followup with ifb customer care. As per technician, dryer heater is faulty and he will come next day to replace as he didn't bring part with him. Day later, i need to call him up if he is coming for repair but then he said, part is not available and he will contact us once it is available. Few days after that, i received sms saying my ticket no: [protected] was requested for cancellation owing to customer will call back/inform. For any issue reply "no" to xxxx number.

Again around 10 days after receiving message i called ifb customer care and re-described my issues, they gave me contact number of service tech head but unfortunately that number was switched off.

Now at this helpless situation, i called back to the technician who has visited to ask if part is available. He told it became available yesterday only and asked me to remind again and he will come.

So till now after more than a month, i am still waiting if someone will come to fix the issue.

Now some keypoints i would like to highlight to consumer who are thinking to buy product from ifb -

1. It seems that ifb doesn't have support for ifb dryers since they don't have parts available so don't buy atleast this product.

2. Customer service is of no use as they direct to local ifb agency who doesn't care of customer.

For ifb -

1. Why do you sell such products for which you can't provide service? Just discontinue such products or declare end of life.

2. Why would customer buy such an expensive products for which they can't get service?

3. Please advice what should i do with my dryer. Should i throw it to dustbin as ifb doesn't repair faulty device due to lack of parts?

Thanks for cheating customer.

I have purchase ifb microwave from vijay sales on 31st december which got delivered on 2nd jan 2018. Inspite several reminder calls and request to ifb customer care on phone till date no call has been received from ifb respective service centers regarding demo.

This is very sad thing that i purchased ifb product and i will never do this mistake in my life. And i will never recommend ifb's products to any one.

If before sales service is this much bad i dont want to keep relation with such a brand.

I will today open the box of microwave. And if any damadge is there it will be solely ifb's responsibility. And i will return it to you.

Dear sir/madam
I have registered a complained no. [protected] regarding leak in tub in my fully automatic ifb top loading washing machine on 04/12/2017. Technician had visited on next day and said tub will be replaced and it is not our stock. When i call several time to ifb service centre then every time they have given me the number of different service coordinator of ghaziabad centre (Up) named: neha, priya, priti, vijoy das, pardeep and rakesh yadav and everybody replied it will be changed in 2-3 days. On 29th december 2017 mr. Rakesh yadav said it will be changed in 2 days ie by 1st january 2018 but nobody turn-up then finally on 4th january i have called to service centre again then he said your old complained is closed and register new one. After one month i am not getting any service from ifb though i have amc for 2 years.
Kindly help me to resolve the problem.

I called customer care on 3 jan 2018 at 1522 hrs from my mobile number [protected] to register complaint about my ifb washing machine making noise while washing and taking longer time than normal. The complaint was taken and he said that my mobile number was not registered with washing machine thereafter i gave him model number of washing machine but i didn't receive any complaint number. Today when i called to know about the status of my complaint i was told that my complaint was not registered. Please take action against the representative as i have recorded the call and it's also available with you as it is recorded on ivrs. Copy of my call log is provided as attachment.

Hi team,

Date of incident 1st time on 27th dec 2017.
Client number - [protected]
Description of incident - i am facing an e4 error in my ifb washing machine top load 6 kg model no - aw60-205s.. Ifb top load washing machine is not working as it showing e4 error, and the drum is not rotating while rinsing and the water is continuously going from inlet to out going pipe.

Trying to reach the customer since last one week but got the ticket registered today and team not ready to accept mistake that they have been abandoning my call.

Thanks and regards,
Mohit gupta

My ifb washing machine stopped working so i contacted the ifb service centre people. Their technician visited me & after checking it tol me that the drum was broken so will have to change it & the bearings. The estimated cost was 5- 6 thousand rupees to which we agreed coz we trusted them being company people.
When they didnt revert after 3-4 days i again called them up andon enquiry was told that since it was an old machine it was taking some time to procure the parts.
After 2 days they got the parts & started repairing the machine.
On opening the machine was tol that it was in a very good condition & will be fixed in half an hour. Then suddenly that technician called his colleguge & i overheard them talking that something had gone wrong & should they just leave it unrepaired.
When i asked them they said now the tub is also broken & estimated cost of that would be another ₹ 3000.
Both of them left my machine all ripped apart & said will revert in 30 mins
I again waited patiently & called up the service centre to find out. Was told that since my machine was old nothing can be done now & we will have to buy a new one.
I was quite surprised at the unprofessional attitude of these people. My question was if it was an obselete machine then how come 2 parts were available & the 3 one unavailable.

After numerous calls to contact ifb senior managers on the customer care toll free number havent got a single call from them.
My washing machine is lying ripped apart & now they want to come and take their parts back.
Yesterday got a call regarding these parts & on telling them that due to some emergency will not be available for a day or two & on asking for a resolve for that machine was told that they cant do anything & my complaint was closed.
I was aghast & asked them how they could be so unprofessional & callous was threatened by the service centre head that he will take legal action against. Me for not cooperating

A lady consumer goes to ifb for repairing of her washing machine & gets threatened by them... This is what a big company ifb ia all about

Dear sir,
My washing machine was checked by local ifb service centre representative, they informed that the drum is damaged. The spare drum is not available here immediately for replacement and it will take 4-5days for making spare available. Kindly arrange and make spares available immediately, in order to get the machine repaired as early as possible.
Thanks

I am writing this complaint with great disappointment, yet again, from the so-called ‘leading brand in washing machines’ – ifb.

While i let go of the bitterness of my first experience just a little over a year back with ifb and its team; my recent experience – a bad one at that, yet again, has only reaffirmed my initial thoughts of ifb being a brand that, in the recent times, is only living off the goodwill that it...

Hi,

We bought a ifb microwave oven (20sc2) from sps tv palace in thiruvallur, tamilnadu on[protected]. We didn't get demo. We tried to use it but its not working. We just tried to make some hot water, but the turn table in the oven is not rotating.

So we called ifb customer care, and opened a ticket. The service person called, but he didn't came.

Ticket number — [protected]
Name - hariprasath
Mobile number - [protected]

Name in bill - mohanasundaram
Mobile number in bill - [protected]

This is jagannath mallick (Mobile-[protected]).

I made a complaint through phone call on the following number:[protected].

I received ticket number on 6th december through sms.
It was mentioned in the sms that ifb service technician will contact shortly.

But till now, they have not contacted.
They are very unprofessional whenever it is a time to resolve a complaint.

My ticket number is [protected].

I have come across many shameless people, institutions in my life but have never seen such a shameless company as ifb. They are shameless to that extent that they don’t even bother to call their genuine customers when the junk they sell starts to fail. Bought a dishwasher ifb vx and right from the start it started giving problems. Stops mid cycle and needs to be started again and again. Made a complain 4 or 5 days ago, but still waiting for the angels to call and deliver us. Each time you call the customer care they give a non-existent number and assure service. Many of my friends dissuaded me from buying a ifb device, but a fool as i am, i ignored them and now paying the price of my trust put in this lackluster company.
Ifb!, if you guys have an iota of shame resolve the complaint or i will have no qualms in dragging you to consumer court for consumer harassment.
Complaint number : [protected]

1) ticket 12925780 : 10.05.2014, 2) ticket 13006508 : 23.05.2014, 3) ticket 16460520 : 19.01.2015, 4) ticket 15488760 : 07.05.2015, 5) ticket 16356257 : 05.09.2015, 6) ticket [protected] :23.09.2017 7) ticket [protected] : 23.12.2017.

I have faced this much of complaints for the washing machine senorita vx 6kg.. During warranty period service engineer was not visited for the servicing. Problem faced for the spares which are working main parts as drum bearing, drum broken, panel board corrupt etc. My request to ifb has to visit & find out the root cause of frequent breakdowns. It will help to utilize the machine without breakdown & unnecessary failure of the main components.

We are facing problem by ifb service point people at vijayawada in the month of june we have taken amc from them and day before yesterday we got some problem in washing machine we registered a complaint, today technician came and without any proper rectification just he is demanding for service charges at that time we told that we have amc, by listening he said if you pay 1050/- service charge then itself we touch the machine if not we go from here, after that we said we have amc in force if you are demanding we will fill a complaint against you by listening he went out by saying you can do as you like

Dear sir,

I was purchased ifb washing machine 2013...

Last four years no service persons came and check. Even though we are following last six month no one is came and check my machine..

Mean while my machine is not running now.. Ifb service persons came and checked last day he said pump issue... And he said last four years is not clean pump filter that why problem is comes and he said warranty is over now last month it self...

Issues not our side because no one came and check last four years.. Kindly replace the pump free of cost...

We need best support on this issue... Last six month before i will hosur ifb service persons.

But number not working.

So now i am i will contact customer care last 15 days is playing game.

No one is not clarification my problem.

So please resolve this issue other wise i will go to next level..

I will contact day by day but issue not closed..

Some of the how many time contact customer care last 15 days. Details belw.

.

There is a ifb service engineer who doesn't attend any calls made to him. He has also not returned the excess money that was paid to him. He leaves other people's parts at our home. He has made unfounded accusations about us which has led to a severe accusation made against us. His name is ganesh his number is [protected]. He has been here coming to our house for couple of years and this thing makes my parents furious. He must have reported that we use our machine for commercial use which is making our contract with company void even if it is not so.

Complaint no[protected] ft.15/12/2017 pending still reg. Heavy vibrations and machine shifting during operation of the sonarita washing machine. Despite repeated complaints and visit of ifb technicians problem still persists. This complaint may prompt co. To take note and take action to resolve personal problem as we have been same complaint earlier also.

I have a washing machine leakage problem in the month of jun 2017, gave a complaint to customer care of ifb. One person called me saying that you complained leakage problem of washing machine, i will come and check from ifb. I agreed and allowed him to check. After checking he says that its a drum problem, we cannot rectify, we need to take to factory. He gave estimated bill of rs.9575/- including transportation and warranty will be for 3 years. Then bill showing in the name of just services. He took the machine and returned back. I paid the amount and that time there was no leakage, he said that any further leakage you can call me directly, i will come and solve the problem. After a week it started leaking slightly, i called him, he says slight leakage will be their due to drum alignment, i will come and solve. Leakage increased, i started calling him on his two mobile numbers, both are not responding (Switched off/out of coverage signals). The mobile numbers are mr rehan, [protected] and [protected]. I called customer care of ifb again in dec 2017 and told the problem. They registered and sent mechanic for repair (Ticket no.[protected] dated 08 dec 2017). I shown the warranty card, he says that it’s not ifb invoice, its is fake bill, somebody duped you. I was shocked. Once i gave to customer care of ifb, how can somebody comes and repairs my washing machine. How come he came to know my machine has a problem? Ifb mechanic did not accept that bill with warranty. Again i paid to ifb mechanic for repairing the washing machine bill is attached for your information and action. I lost almost rs.10, 000/-, how can i get my money back. Mr rehan is not responding. Please check and get my money back.

Ifb - rcsg washing matching, 3 weeks back i have placed a order for ifb - washing machine in ifb - point at thirumangalam, chennai. Store manager mr. Mathan told it will be delivered within 2days. But he gave a false promise. And on that day we was waiting in home spoiling our whole day in a belief that washing machine will come. Then i called him and asked him. He said the washing machine is not available it will deliver after 5 days. Again i asked can you tell me the delivery date and time. He was not able to say the exact delivery date. After 7 days i received my washing machine. While placing order he said after delivery of washing the next day the demo people will come. It's been almost 5 days till now no demo people came to show how the washing machine works. Very very pathetic service. I won't recommend my friends to buy application in ifb point thirumangalam. Still my washing machine is in the box only. We haven't opened yet. Please see the attachment photos.

My name is vijay gadhavi mobile: [protected]
I have front load elite5.5 kg washing machine. Its warranty expired.
Last month due to some water lick-age issue i have call local engineer from urban clap. He has done very good job. But there were some spare part we require to change and he said ifb is not providing require spare parts to them so he can not change it. I cant belive this. So i have call ifb authorize service center and they said we are not giving spare parts to others, if you need to change any spare part our engineer will comes to visit will take 600 visit charge and if he will change the spare part than we can provide. What the #???
Is this the way of ifb doing monopoly business?
I unnecessary require to pay visit charge to ifb engineer. Today ifb engineer came and taken visit charge and said i will comes after 1-2 days with require spare parts.

I purchased fully automatic top load washing machine (Product wm ifb 7.5kg tl75rch - fatl cha serial no[protected] on 17 dec 2017).

The installation was done by technician mr ramchandra, ph no:[protected] on 20 dec 2017. He did not install fully and did not test the spinning.

When we started to use. The machine only washes and it is not spinning. Giving error "us er" we tried with minimum clothes as well. Result is same. It is brand new machine and it is not working. Therefore

I need the machine to be replaced with new one immediately.