IFB Industries Complaints & Reviews

I have purchased ifb 6.5kg fully automatic machine. A service man for demo was came and inform verbally like a teacher but he didn't give a full demo he has not runand the machine and leave without giving full practical demo. After that i have called him today but he has not be at my home. This is a bad service and i will not suggest to anyone to purchase like this company.

सेवा में,
प्रबंधक महोदय, दिनांक:- 30 जनवरी 2018
आईएफबी।

विषय:- आपकी कंपनी के कर्मचारियों द्वारा मेरे साथ की जा रही मानसिक प्रताड़ना के संबध में।

प्रबंधक महोदय,
मुझे बार-बार आपको चिट्ठी लिखते हुए दुःख भी हो रहा है और गुस्सा भी आ रहा है कि अगर आपके रखे हुए कर्मचारी आपकी बात नहीं सुनते तो फिर आपसे शिकायत करने का क्या फायदा?
महोदय बड़े दुःख और शर्म की बात है कि 11 जनवरी 2018 को आपके यहां अपनी वाशिंग मशीन खराब होने की कंपलेंट की थी। कंपलेंट दूर करने में आपके इंजीनियरों ने महज खानापूर्ति की। वाशिंग मशीन को आपके अनुभवी इंजीनियरों ने कितना ठीक किया इस बात का उल्लेख मैने आपको पिछले पत्र जो 15 जनवरी 2018 को आपको मेल किया था उसमें पूरी जानकारी लिखी थी।
जिसके बाद 15 जनवरी 2018 को मेरे भेजे पत्र पर आपने कड़ा एक्शन लिया। जिसके बाद आपके कुशल इंजीनियर मेरी वाशिंग मशीन को सर्बिस सेंटर ले गए और कुछ दिन बाद अपने हिसाब से ठीक बता कर मेरे घर छोड़ गए। मुझे आपके अनुभवी इंजीनियरों ने यह जानकारी दी कि अब आपकी मशीन बिल्कुल नई मशीन की तरह हो गई है। हमनें इसके कई पार्ट बदल दिए हैं। अब आपकी मशीन में जल्दी से कोई दिक्कत नहीं आयेगी।
कुछ दिन बाद आपके आॅफिस से मेरे पास फोन आया और फोन पर आपके इंजीनियरों द्वारा किए गए व्यवहार की माफी मांगते हुए मुझे गुलाब के फूलों का एक गुलदस्ता भेजा। मैंने भी पूरी तरह आपका सम्मान रखा।
लेकिन आपका यह सम्मान मुझे तब अपमान महसूश हुआ जब एक ही धुलाई में वाशिंग मशीन फिर पहले जैसी हो गई है। जिन पार्टस व पेज-पुर्जों को बदलने की बात कही गई थी वह सब ढीले हो गए। चर-पर की आवाज करने लगे। क्या नये पार्टश पहली ही धुलाई में इस तरह करते हैं?
महोदय, में जानना चाहता हूं कि क्या इंजीनियरों द्वारा लगाए गए सारे पेज पुर्जे घटिया क्वालिटी के थे? अगर नहीं तो क्या आपके इंजीनियरों ने जानबूझकर ऐसा किया मेरे साथ, क्योंकि मैने इनकी लिखित शिकायत आपको की?
महोदय मैं चिटठी लिख-लिखकर और आपको भेजकर थक गया हूं। मुझे लगता है कि आपको कोई फर्क नहीं पड़ता अगर कोई ग्राहक आपकी खराब सर्बिस से मानसिक रूप से पीड़ित है।
महोदय यह मेरा आखिरी पत्र है इसके बाद में आपको कोई पत्र नहीं लिखूंगा, लेकिन इतना जरूर कहना चाहता हूं कि आईएफबी के जितने भी परेशान ग्राहक हैं यानि जिनको भी कंपनी के प्रोडक्ट से परेशानी है। सबको साथ लेकर आपकी कंपनी के तमाम शोरूम के सामने शांति पूर्वक अनशन करूंगा और आपकी कंपनी की गलत नीतियों को लेकर लोगों को जागरूक करूंगा कि आपकी कंपनी के प्रोडक्ट न खरीदें?
महोदय, यही नहीं आपको अब तक लिखी गई सभी चिट्ठिियों को मीडिया को सार्वजनिक करूंगा और समर्थन की अपील करूंगा। यहीं नहीं सारे पत्रों की पत्रियों को साथ लेकर अपना वाद उपभोक्ता न्यायालय (कंज्यूमर फोरम) में दर्ज करूंगा। महोदय आप मेरे एक सवाल का जवाब जरूर दीजिएगा कि लोगों के विश्वास से खिलवाड़ करने वाली आपकी कंपनी के कर्मचारी इस हद तक गिर सकते हैं कि एक उपभोक्ता का बार-बार मानसिक शोषण करते रहें? आपके आदेशों को भी कुछ न समझें ? आपके जवाब का इंतजार रहेगा।
आपका
मानसिक तौर से पीड़ित उपभोक्ता
अमरनाथ गुप्ता, मो-[protected]

Dear team

I am using IFB AW60-205T Top Loading Washing Machine which is now out of warranty. I called service center for servicing on Dec 15th 2017 but no one attended or called me.
After the I registered for AMC for 2 year but after many follow up no one visited at my home.
Finally after calling one of your senior Mr. Nikhil Gupta your technician is visited at my house and informed me that they can not take machine in AMC because machine’s PCB is faulty first I have to repair PCB on chargeable basis after that they will take washing machine on AMC.

I again called customer care and reregister for AMC because your customer care representative informed me that we will take machine on AMC without any repair.
After that I called many time your IFB dealer (Ritu/ K P Agrawal[protected], [protected],[protected] and asked him for AMC or share the policies of AMC.
But till now no response from IFB or IFB Dealer.
Pls look into the matter on urgent basis.

My registered mobile no is: [protected]

Hello sir,
I purchased Ifb microwave oven from Dhule dealer.
But now oven is in out of free service warranty period.
Model number 38 SRC1
I am ready to pay service charges for that.
I am complaint for that on 15 th of December 2017. They said within 8 days they solve my problem.
Complaint number [protected]
But upto today they couldn't gives me the service.
The problem is very minor. Only door locks of oven is break.
I don't expect this type of third class service from IFB appliances.
If they failed to give services then why should they sales their products in india.
Please stop the sales of IFB products in india.

So I request the consumer complaints forum
Please solve my problem.

My complain no. Is [protected], registered since last 3 months but no positive response

We only call and listen about so many excuses and when any attendant comes to visit he talks rubbishly and go away for never returning back to solve the problem

In starting months madam crystal also close the complain without solving the issue

Mr. Ajay who is the 4th attendant came one month ago with a larger part that can't be fitted in the appliance and said that "main isko kaat k laga deta hun" and when we said not to do that as fitting a wrong part cannot be solution he assured to come next time with the part so that the problem can be solved but never seen after that day

Respected sir/madam,
This is baskar. S, from salem dist, tamilnadu state. I have requested my ifb 6.5 kg washing machine reinstallation. Paid 590 rs also. Made call log on 23.01.2018. But till now no bady has turned up. I had spoken with salem customer service they are telling that the call log is not true. The same i have informed to call center. I had chat wid both of them at least more than 15 times, 4days trying to short out. Nobody is responding, my machine simply kept idle. Pls advice me the next step, i didn't expect these kind of poor responsibility and service from ifb.

I have already sevrel times complaints nos. TKT [protected], [protected], [protected], [protected], [protected], [protected] etc against my microwave from new purchage time but every time visite of your co. engg .only take photograph and give me shortly soluction promise for my complaint.but up to date my complaint not solved.kindly solved my complaint.

I am the consumer of ifb washing machine. There is no proper response from ifb service centres. Particularly apex care from chennai. These service centre not even bother customers safety and tuneful service. No proper response and poor knowledge of technical team and managers also not bother to resolve the issue. Worst and poor service. Useless and poor service given till date but problem not resolved. Past 3 months machine is repair condition only

In spite of repeated complaints, the dealer is unable to arrange for a demo of the product purchased on[protected], even after 2 weeks of purchase.
Purchase details are invoice no 5459 dated[protected]. Dealer : m/s pittappillil agencies, vellayambalam, trivandrum-10.
Kindly arrange for a demo of the product so that it can be made operational at the earlies.

Dear ifb executives,

It is with great anguish and pain that we write this mail to
Complain of the pathetic service and product quality of ifb washing machine front door 6.5 kg top door, we was been using ifb products from last 15 years but never face such type of responsibility from the ifb service.

I registered a complaint with customer care on 07.01.2018, got in touch with local service center's sullurpeta nellore (Dist) and area service executive direct employee of ifb onward until date everyday. A technician named mr. Mahesh visited and advised to bring the machine to the service center to fix the issue. The machine is under warranty and also we have paid advance amc for another 2 years.. Why should we take machine to local service center.

We are using other home appliances and never ever carry the product to the local service center which is under warranty as aggreed by the company the service engineer will attent the issue and fix it at the customer place itself.

I addressed this issue with the area service executive direct employee of ifb (Ram prasad) but i am not getting any help/support from the company executive and it is interesting to see the company executive (Ram prasad) is totally ignorant to the complaints of the customer even after continuous call since 15 days of the problem. We did not bought machine for 20000 and keeping aside and doing work by our self. My mother is very old and sick and we thought as ifb machine will help my mother in daily washing but now my mother is struggling on her own, if we are able to do work done by us then why should we buy product.

I would request to please look into the matter asap and replace the parts of machine without putting us to more stress and i hope you will resolve the problem with the machine as i think 1 months is more than enough time
For the service engineer to experiment and try solutions on a hapless customer.

You can reach me on this number :+91 [protected]

Sullurpeta-524121
Nellore dist-andhra pradesh

Thanks
Srikanth

I have ifb washing machine (While spinning heavy sound comes from the machine) for which i raised a complaint on 03.01.2018 10:57 am (21 days in total). Though it was told that within 24hour technician will reach but no technician will come after and there is no callback also, almost 21 days crossed. I keep on contacting with customer care and they said with the same answer ("we will arrange a technician within 24 hours" like that).

The below service center numbers are given by the customer care center but no use.

Level-1
Navas-coordinator:
76xx6xxx68
90xx5xxx64

Level-2
Pradip
90xx6xxx63

Level-3
Viswanathan - regional manager
89xx8xxx22

I am always looking at your facebook page i want to tell you one thing, whenever you post products related posts on your facebook page go and see the comments, 90% of comments are talking about your worst service given by you (Ifb).

* why do you sell such products for which you can't provide service?

* why would the customer buy such an expensive products for which they can't get service?

* please advice what should i do on my washing machine. Should i throw it in the dustbin as ifb doesn't repair faulty device?

Suggestion: this is the good suggestion i gave you on behalf of those who bought ifb products. Whenever you introduce the new product to the market just put on the caution sticker stating that "this is the disposable product, which can be used only 5-10 months". Let the consumer decide whether want to purchase your products or not.

Sir, i bought ifb senator smart touch 8kg in six months before at ideal home appliance, kaithamukku, trivandrum. Now the machine is not working due to manufacturing defect. Technicians check that machine and said that replace it. I complained in 8/12/2017 and no response till date from dealer and service centre. I expect you take good decision for me.

My machine was working fine past 4 years till warrenty, but after 4 yrs and 8 months the machine stopped working. When i called for service, i was told that i have to replace the main digital board, valve and shocks. Which has been charged around rs. 10000. I am surprised is that spares or electronics that much costly. I think ifb is exploiting his customers.? I have been using the ifb past 25 years and this is the 3rd machine. But this is the first time the i am finding the product is bad and stopped working in 4 year with high repairing cost. Apart from this i have been pushed for amc for the cost of 3500.

I am sure as a loyal customer of ifb, i will hence forth not recommend further to anyone.

Ifb is simply looting.

I bought "ifb senator aqua sx 8 kg" on dec 2015.
In july 2016, i register complain for an issue and they replace the main circuit board.in just 8 months i have seen the same issue and registered a complaint.
Looks like, there is some issue with this model or company replaced circuit board with bad quality circuit.

Right now, circuit replacement covered in warranty but since replaced board quality is bad, i may need to pay for after warranty.

I want to warranty extension for at least circuit board and door lock. Or if possible want to replace machine with some other model.

Complaint detail:
Model: ifb senator aqua sx 8 kg
Complaint number: [protected]
Date: 20/01/2018
Warranty: machine is in warranty

Hello ifb i hav a complane issue of my elena sx the service quality is too poor in this city plz provide a service engg from ur company.
Your service engg nt come to my place all my cloths r inside my washing machine what a company u r sell da product n nt given da service plz its a req to provide da service as soon as possible its a req.
My adress is
Swarupananda kar
At-bhudhikhamari, po-bhanjpur, w. No-01, dist - mayurbhanj, orissa, mob-[protected], [protected]

Hi team,

I have raised a complain [protected] for mine machine. Technician came and he told that belt became lose and need to change. He has charged me 620/- rs me for the replacement of belt.

Not sure if machine is under warranty then how technician can charges for spare parts.

If you are writing 100% warranty then it should be 100% only.

Thanks.

I had lodged a complain on the 15th dec;17 for my ifb microoven not functioning. Till date i havent got it resolves. They keep closing the ticket without doing any job. One day technician turns up and says he ll bring the spare parts and then flees away. I have to keep calling the customer care and the local service provider asking them to send a technician.

Till dat the issue is not fixed.

Horrible customer service!!! Wasting ppls time and energy.

Dear Sir

This message is with reference to my complaint registered with mobile number [protected]. I purchase a microwave through paytm a month back. But it founds panel lock broken but due to less awareness it's not find out during installation. But later on when I registered the complaint
NOW your service person asking it's on chargeable bases. Now after investing money in new product I am facing issue. Kindly suggest how to proceed for correction. Hope you are the person who can resolve the issue.

Best Regards
Kavit Bansal

Some voice was coming from my machine so i called ifb executive. He comes to my house and checks my washing machine and said that there is barrier issue which can be solved by inserting a new one, then he goes. After 2-3 days i called in ifb office raipur, chattisgarh i talked with the head of that office he told me that the parts are coming from goa, so it will take some time to reach raipur. Its 10-12 days then i again called and talked with the head, now he told i will take 3 more days.!!! Such a ridiculus service they are providing to us. After 3 days one of the executive from ifb come to repair the machine, first thing i called him at 11 am in the morning so that he can easily repair the machine in the light of sun. He comes at 6 pm in the evening and also he forgetted necessary tools for opening the machine, so he said he will come tomorrow morning surely. The next day i called him at 11:30 am in the morning he said he will come till 12 pm afternoon. He comed at 2 pm. Such a shame no value of time. He came at 2pm and now also he forgotted his tools... 😡😡 and he hasn’t came.. Are you making your customers fool?? Such a shame and very very bad customer service from ifb, i will never buy any product from ifb now and i will not keep quiet i will definately take some action.
Note:- never buy ifb products very bad services in raipur, chattisgarh

I called a service center for ifb here in mumbai, it is called weathercool engineering sales and services in andheri, kurla. I had an issue with the door not locking without being pushed really hard. The person who came to service the machine said there was an issue with the motherboard and said he would require 5800 rupees as payment for the board replacement with a six months guarantee. I wan to verify whether he was correct or not.