IFB Industries Complaints & Reviews

Ifb service is really pathetic. Very disappointing. We got a microwave conventional oven 1year before used it couple of times and stopped functioning. We logged complaint 4times the service man visits says he will bring the spare part in 2days and never turns back. Still the oven is not repaired. The chennai service center people are very lethargic and irresponsible in handling the customers. I'm very sorry to say but would never recommend ifb products to any one. Worst service. Have never faced such issues with other brands they are very instant and prompt in their duties.

I've a 2012 model 7 kg front loading machine which was complained with ifb customer care & the servuce techncial can't solve the problem.

There were 2 service center which was fighting for jurisdiction & finally got a serivce techncian attending it on dec 19 2017 who has to say to change the cabinet
I have the complaint/ticket opened with ifb customer service back in oct which was never recorded. As per the local authorised tech, the faulty spare is not available still which is weird.

Ifb neptune fx dishwasher
Material code:[protected]
Sale order: 9710493
Invoice no: [protected]
Registered mobile number: [protected]
The product is under the warranty.
Problem: white patches on the dishes after the wash cycle in ifb neptune fx.
I have been facing the same problem from 3 months. I am continously following up with the customer care and even their escalation points. When ever i raise a ticket with customer care, the techician comes and changes something and says the issue is resolved and closes the ticket at back end without any confirmation. Please help me with this.
The worst service from ifb.

Respected sir,
I am user of ifb washing machine from last 5 years and i have also advised to my relatives and friends to purchase product of ifb but my washing machine is not working since last 01 month. I was busy in a marriage function so that i lodge repair request of washing machine on sunday (17.12.217) with emergency request due to huge collection o[censored]n-wash cloths but no service engineer/ technician is not attend my machine.
I again request to you pl repair my washing machine early as possible otherwise i will thought that why i was purchased this company washing machine and other products.
Sangeeta meena,
[protected]

I have purchased one ifb washing machine model no-senoritaaqua sx (6.[protected] on 12/10/17 invoice no-k6124/1718/01742 in the name of deb prasad banerjee. Mobile no-[protected]. From khosla electronics pvt. Ltd. Serampore shop-2 hooghly. W. B.
When they delivered the machine their mechanic found that the top table is defective and told that the company will replace the same within a short period.
Sorry to inform that i have asked them so many time but they have not given me any suitable answer.
Now i am asking you whether it will be replaced or not?

I am having elina dx wasjing machine and currently machine is under amc.
Last two months water filling took more time and due to that washing time was very high. I have raised the complaint last month and technician has visited and told me no issue in washing machine and low water flow due to low water pressure in you house and he has closed the complaint with out resolving the issue. But water pressure is good and i am the same washing machine last few years and another 100 resident are living in the same premises. Again l have raised the same complaint tt no [protected] on 8 th december.
Another technician has visited next day and he found that two way water inlet valve was faulty and he has told me to wait two days for valve replacement but even after repeated calls and follow up no one visited and not bothered to resolve the customer pain.
Same issue i have escalated to chennai ifb team (Then mozhi) two days back but still no feed back from her.
Today chennai ifb contact number[protected] is busy always.
Requesting ifb team to avoid this type of issues to improve customer satisfaction. Ifb service managers also not responded

Ifb name spoiled due to this type of service team behavior.

Hi team,
I purchased a washing machine model no - tl65rdss from arun electronics, yamuna nagar, haryana-135001 (India). Services provided by the dealer is very bad that will affect the ifb company image. I purchased the machine on 8/11/2017. No person from dealer side available to install the machine and to give demostration of machine. I already called multiple times to dealer for installation but they are not responding, even not pick the calls. I already purchased one product from the same dealer that time also create so many problems by the dealer. I register a complaint on helpline no with incident no - [protected]. So i request you plz take this issue on priority and i will consider the start warranty date after installation of product. Because it already pending from more than one month for installation and i request you to cancel the dealership of arun electronic because their services to the customer is very poor and they are affecting the company name as well as degrade the product values. For further query plz contact me on my new no - [protected]

This is regarding the repeat complaint of my senator dx 6kg front loading washing machine. Right from the date of purchase of this machine, i couldn't used the machine continuously for more than three months. If can track complaint history of this machine. My ordeal is that why ifb is compelling me to stay with this machine which bears manufacturing defect. The height of negligence that after lodging the complaint, we have had to wait for months to get my machine's problem rectified and without revolving the problems, ifb used to close the complaint abruptly
The recent problem persists since last one month, the number of technician visited my house for resolving the problem but their efforts made to rectify goes in vain. Yesterday one technician reached my house for repairing my machine, added one more problem of leakage from inside the machine
I'm desperately trying to call the branch office of ifb, in spite of ringing of phone number[protected] but no body from this office bothered to take my call. Why should i put my complaint upon this forum, if ifb would have responded my call. Please look into the issues and resolve it as soon as possible. Don't put us into further strain.

Ifb service ticket number [protected]

The washing machine drum spider (Made of cast iron) is broken.
Replacement offered by the company representative is of the entire drum set assembly at rs.6000
When inquired at a service center of other city the drum assembly cost was quoted at r.3000
Service representative who came for inspection charged rs.600 and did not even provide any receipt stating the charges.
Highly pathetic service and after sales.
Broken part - drum spider might cost only rs.300 max, but is not sold by company. Need to replace the entire drum assembly consisting of stainless steel drum and other parts.

Please look into the details and take necessary actions.

Had problem with slow inlet water and raised complaint for the same. After many followups, technician came around 6.30 pm and he removed inlet pipe and he put holes on filter and cleaned bit dust and able to get some more water not as expected. I told him earlier suppose to get more water but he argued with me and he took service charge and left without giving bill then i checked youtube for solution. Youtube video showed very clearly how to remove dust from all filters. I have done the same, now the problem was solved. Ifb service and technicians are worst, they simply want money without resolving problem. If you have any issues, please check first youtube then try yourself before calling ifb service center.

Hi,
I have been using ifb senortia vx washing machine for about 5 years and offlate im getting this ah1 error repeatedly. To complete 1 wash there are about 3-4 times ah1 error leading to a prolonged washing. Everytime i have come and restart leading to pathetic experience and it takes 3 hrs to complete 1 wash. Request you look into this as this has become predominat in every wash.

My washing machine front loading digital 7 kg capacity door lock failed which was restricting the programme to continue the operation. Complaint lodged to the hyderabad service centre (I s techno services) about 5 days back. Finally technician arrived replaced the door lock and charged rs 3200 towards the cost. When i contacted your service and sales manager spares he said its cost is ₹2500+ service charge. When i checked the spare cost in the system it shows only ₹ 650. Will there be so much difference between the system and your service centre. Please let me know the actual cost and take the necessary action against your service centre.

I bought ifb washing mashing model diva aqua ax on 15/05/2017. After one month o[censored]se, clothes get torn while spinning in washing machine. I asked for replacement of machine from ifb retail store but they told to contact customer care, i am triying to contact customer care of ifb but the toll free number given by ifb in their website does not work, try to resolve my problem as soon as possible.

I bought a microwave oven oct 2016. I did not used it for single time, after 5 months i checked it's not heating properly. I raised a service request around march. But the service request got closed with out any update. After that i was in out of station now i have raised a new service request and they told heating capacitor and diode having problem so it must be charged around 3000rs. I was shocked and argued with the technician and customer care people, but they did not consider. This is the one of the product having problem even i did not use it single time. That technician also confirmed that it was not used product but they did not agree for a replacement. When i purchased they are promised that heating element have 3 year warranty. Now they told out of warranty. Please don't buy ifb products. Very worst customer service and product service.

My ticket numbers are [protected] - march 11 2017, [protected]

The complaint regarding the washing machine has been done more six months before. Being in the armed forces i have been out and have been deployed outside my home port. The company automatically closed the previous complaints and never even took a feed back for the same. The new complaint which was registered was on 4 dec [protected] (Ticket number), and the same complaint was registered and the closing of earlier defect was also brought out during the conversation. I had clearly told them the problem as told to me by their representative (Technician) and had asked them to equip the technician when coming to resolve the issue. However no step were taken and the things were taken for granted
Regards
Lt cdr ankit kumar singh
Indian navy
[protected]

I had taken amc for my dishwasher, but the guy mr. Umesh who had attended my complaint 2month back has not repaired the machine. Now when i give the comstomer complaint, the complaint goes to local ; chennai office, and these guys just don’t attend.
We had done several complaints and the guy came two times, some how he is not able to repair, or may be ha had taken some part out of my machine.
Ast complaint was on 14/ 12; ticket no [protected] but response at all.

I purchased ifb front loading machine with a thinking with a brand value but i feel disgusted as well as how ifb people cheated me. This is an deliberate attempt to devalue my money paid to ifb for purchasing the machine. Running from pillar to posts, i could not used my machine continuously for more than 3 months. I have been provided with the number of branch office concerned of which ms prachi is heading but for my disappointment the number ([protected]) provided to me continues to ringing but no body bothers to take up my phone. Even though technicians visited my home but they could not corrected my machine.

I have written first mail at customerservice @ifbgobal.com on 28th oct. After acknowledging my mail i have written another follow up mail on 2nd nov but again there was no response.

Then i made a complaint on this forum - id 1770156 dated 10.11.17.
Then follow up mail on 02/12.17 then another follow up mail on 04.12.17 but still my problem is not resolved but every time they are writing issue resolved.

Kindly advice at which forum should i go next.

Regards
V s negi
Eveready

Myself gajanan h. Patil. I live in nashik, maharashtra (India). My customer id is 10577525. My front loading washing machine got problem. Heavy somke is coming from machine and that drum is jammed, it is not rotating. So we stopped using machine and we called customer care. My ticket no. Is [protected]. They said a technician will visit. But no technician is visiting. That technician just calls and says he will come but he doesn't come. Ur local customer care cell is so irresponsible that it doesn't bother to check whether complaint is attended or not. From 12/12/17 each day i am calling customer care and they say same thing. But problem is still uttended. Is this the way u treat ur customer. Such r ur customer policies? A new washing machine has got break down just within three years and such is the careless response of your company. As a customer i feel very helpless because o[censored]r careless response. Plz resolve the issue.

Year back i raised complained in ifb tollfree number for my ifb washing machine. Technician replaced wrong mother board and told me he will replace it few weeks.

I again resisted a complain on 13 dec 2017 but after two visits nothing can be done. Local service centre receptionist do not provide proper response.
My latest complain ticket number -[protected]