IFB Industries Complaints & Reviews

Ifb washing machine elena stream - not working as control panel pcb is burnt.
Ticket no - [protected] for replacement of burnt pcb on 4th dec.2017. Till date no response from technicians.
Tried to call the customer care - they tell the technician will call you. Its almost a week, my cloths piling up. I have my dad a super senior citizen of age -89 years. His garments to be washed daily.
I am in a very horrible situation to clean soiled cloths

I have purchased a microwave oven 32srb from a firm of mumbai. A technician came and did the installation in august, 2016. But when we tried to use it the oven was not working properly. I placed a complaint in ifb customer-care and a technician came and checked the oven about heating. He said the piece is ockay.in june-july it starts giving some noise while working. Many time we have some odd smell from machine.in october, 2017 it stops totally. A technician from ifb called and he says that there are some parts are like magnet is spoiled and we have to replace it. He said your piece is out of warranty, so it will cost us. As he has insisted we allow to change the parts, what ever required to be replaced. After replacing the parts, machine is as it is and not functioning properly. Now today again it stops completely! As we have not used it for a single time after repair, it seem the basically model was a faulty piece and giving trouble through out it remains with us. Here we are requesting to replace our microwave oven with a new one or refund our amount at the earliest. Further, rs. 4, 000/- in name parts replacement, may please be refunded. Hope you will do the needful. Thank you.

In august'2017 (When my machine was in warranty) i did send my machine to ifb factory as senior technician was not able to resolve weird sound problem in machine which was happening because of machine gearbox, they assured me that this thing will not persist again, same thing started happening gain in november and i asked for the explanation and registered complaint in customer care department but i didn't receive any response. And when i called them again to know the progress they told me that i have to pay. And nobody was bothered to explain what did the first when they took my machine in factory for one week.

My long pending complaint no. [protected] (Navrangpura, ahmedabad - 380009) is not resolved till date.

The office does not maintain minimum stock of spares and for want of small parts, my washing machine is useless. The office has not received parts for a longer period.

Officer mr. Mayuresh m. No.[protected] and another person m. No.[protected] do not attend on mobile.

Machine has same problem in a month again and that too, within 10 months of purchae.

If my problem is not solved within 2 days, i will go for legal action thru court and consumer forum.
Act soon.

Thanks and regds,

Chetan r. Shah
Company secretary
B-507, shree vijay apts.,
Nr. Bank of maharashtra,
Vijay cross roads,
Navrangpura, ahmedabad-380009
Ph.[protected]M[protected]

Hello team,
Could you please help me in getting the replacement for a damaged washing machine??
I bought topload ifb washing machine, but from the after 2 months of buying in word's, it is leaking back side.
I have raised a ticket and the technician asked me to buy the filter to fix the issue. I bought the same from him and fixed but unfortunately after next washing in word's, again it is leaking.. It is really horrific explain.. Could you please guide me to get the replacement.
Best regards
Nagaraju

I have ordered this ifb microwave oven 23sc3 in 2016 march and its not even 2 years and the touch pad is not working.

Just two keys are not working which are the most important ones (Start and stop). Just for the two keys they are replacing the entire touch pad which costs 1500 minimum and that is not just in 1-2 days they need more then a week that too they are not sure.

When we call customer care they say it will cost 300 to 500 and will be fixed in 24 hours, then the service guy calls and says it will take more the 1500 to 2000.

Worst product and worst service ever. No more ifb product. Cannot trust this brand atall.

Thank you,
Gautam,
[protected].

I have made a complaint on 14th November and service boy came next day he told me that the spare part timer for this model is not available and I have to go for exchange. The fact is that my machine is under AMC and they says it is not repairable, I would like to know is it true that the spare parts are not available.

Hi team, i have logged complaints with customer care on dec-02nd with the ticket # [protected], the assigned engineer visited the location and updated will need to replace the board and will be done in couple of days, but unfortunately the ticket # was resolved with my concern which i came to know when i am following up with the customer care on the ticket number, but i haven't got any update on the old ticket, so they have raised new ticket [protected] and i am waiting for the response on the new ticket from yesterday. My mobile number is [protected].

I don't expect such service from a great company like ifb.

I am expecting an answer why my ticket is closed without resolving the issue.

Regards
Prakash

My ifb washing machine repaired from 45days ago. I would contact my nearest service center in tirupur. But they are very lazy and bad response... I feel very sad to purchase purchase ifb product because of poor in service. So pls attend my complaint immediately and solve my machine problem. Tirupur service center was low in service. Pls correct their service responses

Hello,
I have a elena db 5.5 kg washing machine and it is not under the warranty period. Last day it stopped working and upon checking i found that the motor carbon brush holder got damaged. So i contacted the service manager in our place (Mr aneesh - [protected], kerala, aluva) and ifb toll free number both are saying they will not provide the carbon brush holder alone. They can only replace the motor. Attaching here the image of the faulty part.

Why should i buy a brand new motor instead to replace a small detachable part? I wonder how can a company refuse to supply spare parts if we can fix it by ourself.

Relationship number[protected] with ifb industries. Despite repeated requests and reminders for rectification of machine, but problems not resolved. Number of tickets issued for the same defect, current ticket number is [protected]. How long i shall feel cheated. Right from the purchase of machine, it develops snag, you can track down the complaint history of my machine. I think this machine bears manufacturing defect and needed alternate solution. If ifb does not bother for its reputation but my money used for purchasing is at stake. I have not used this machine continuously for more than two months due to recurring defects. My sincere request to ifb to come out with long lasting solution.

Hello team,
Greetings.
I am writing this email with frustration and pain.
I am nirmalkumar and my contact number is[protected]
I have ifb washing machine and the model is senorita plus. I have an amc with the company called “royal enterprises” which is located in korattur, chennai. Two weeks back i called for a general service. A technician came and inspected the machine. He said that the shock absorber is weak and sensor is not working. So both needs to be changed.
The shock absorber will not come under amc and it costs rs 2800/- and the sensor will come under amc. I paid rs 2800/-. He came on 03rd with a new shock absorber and sensor. Replaced the former one and identified that the one sensor which he brought was not matching for the machine. So he said he will come with the suitable sensor. But he advised that i can use the machine.
When i used the machine, it was keep on taking water, but the motor did not start. Again i called the technician. He came and told me that sensor is the fault which needs to be replaced. He informed that he will come on 04th dec evening. But he did not turn.
He informed he will come on 05th dec and he came with a sensor and replaced. When i used the machine, it was running more time than the usual time. Finally during rinse, it was keep on taking water and drum was not rotating and other side the water is flowing out.
Again i called the technician and he said that he will come on 06th dec.
The service is worst and i wonder how this company become a ifb authorized service dealers. I would request you to take severe action and help me to resolve the problem in my washing machine asap.
I strongly believe that your help and action is much appreciated
Thanks in advance.

Thanks & rgds
Nirmal

Hello,

I've a 2005 model elite 5 kg machine which has complaint with the door. It automatically opens while working and the soapy water comes out. Due to this reason we're unable to use.

I have the complaint/ticket opened with ifb customer service back in october. As per the local authorised tech, the faulty spare is not available still which is weird.

Kindly consider this as soon as possible.

Thanks,
Seby.

Washing machine ifb fl7.5kg elite plus vx complaint

I have purchased a washing machine from pittappilli agencies, kottayam under invoice no. 16si11001 on 26 mar 2016 with four years warranty and the product stopped working on 20th nov 2017 same day i have lodged a compliant ticket no. [protected]

This is the 2nd time i am facing issue with the machine, meantime i have contacted several executives as suggested by ifb customer care to check the status of the ticket

There is no proper response from any of the executives, they are pushing of the days by giving reason that the spares are not available with them,
I am having a tough time dealing with this ifb customer care,

I request the consumer court to help me resolving this at the earliest

Regards
Meera

Complaint registered with ticket no:[protected] on dt 03/12/17 that washing machine dryer and drain system not work but till now (5/7/17) no person visit. Every time your service person saying we are coming...,
Even i have also purchase 2nd time amc with assurance for better and quick service but seems that it's just for making only money.
Mailing after contacting many times

I ordered a ifb microwave in july 2015 from paytm... My microwave is in under warranty for cavity only... Buy they refused to give warranty cause they say you have lost your bill please contact paytm, thats not all they changed my model no.in their accounts and when the last man visited for part replacement he also manually wrote a serial no. On my microwave saying that this is the serial no. Next time you only need to give/show us... But...

I have a new ifb microwave oven model 30brc2 purchased about 5 months back. Recently it is observed that whenever the oven is switched on, the main power supply mcb trips.

This issue was first reported to ifb customer care number[protected] on 19th november 2017 and it was confirmed under ticket no. [protected]. Immediately we received a message that a technician will be visiting us in 24 hours. Nobody contacted us and later we received another message saying that the technician has visited and repaired the problem and hence the ticket is closed (Whereas the fact was no one has even contacted us).

Again the issue was reported to the same toll free number on 27th november and was accepted under ticket no. [protected]. I have been making continuous follow up and till date nobody has contacted us. I was given the telephone numbers of various officials of ifb but no one picks the phone.

Have been running ups n down to get my gst bill from ur office located at shillong since 17nov for my repairs done in my washing machine
D concerned person mr ratul does not recieve any call... Plz suggest me how to get my bill at d earliest...
Wat action will u take against ur franchisee... Plz do the needful...
Thanking you
Regards
Kailash, shillong

I have booked for a trolley for 6 to 8 kg front loading washing machine through ifb website online and paid 1600/- rupees. Order no[protected]. Dated 17/11/2017. Given complaint every 2 days starting from 25/11/2017. My ticket no are [protected] dated 4/12/2017, [protected] dated 28/11/2017.
Spoken to service centers at jaipur regarding this.

Unethical behavior of ifb call center and service persons.
No option of cancelling the order at web site.

Bought a new ifb machine on nov 24th. Installation has been completed next day. However, noticed a water leak issue from pipes. I have been trying to chase ifb to fix this leak issue. It's been more than a week and unfortunately no response back from them yet. Opened a new ticket#[protected] again on dec 2nd for this issue. However, no tech has contacted me yet. Highly disappointed with the customer service. Will return the machine if the issue cannot be fixed before end of this week. Here is the registered mobile and customer id info.

Id : 1709552
Phone : [protected]