IFB Industries Complaints & Reviews

I have this ifb executive elite front loading 5kg washing machine. After several years of good service, one day it tripped the mcb during f cycle. Called ifb customer service, within 2 days the service engineer turned up and told me that due to internal water leakage the short his happening and in turn tripping the mcb. He later asked us to replace the pump and suspension since it got damaged due to the leakage. He also suggested cleaning powder. Overall charged 5k for the repair, since it was almost 10 years, i didnt worry much to bear the repair cost. Later he suggested to go for amc since it covers all repairs and spare parts. I took 1year amc for 3200. Everything seem to be working fine for few months. Later the same problem started to reappear. This time the customer support is worst and even after 3months they haven't addressed the issue. They keep closing the issue ticket without even checking it. So far i have raised 4 tickets ([protected] 7june17, [protected] 9july17, [protected] 29aug17, [protected] 2oct17) to resolve the issue. Escalated the issue to their coordinator and manager. But nothing moved. Finally decided to replace it with new washing machine. But this time either lg or bosch. Once you take amc they stop caring for you.

Model Topload 6.5 SDR purchased on 05/02/2016 at Vasco, Goa.

Last two weeks it was taking more time for wash approx 20minutes more than the time set.

Today on 03/10/2017 timer not stable, does not set the timer. Timer may be faulty or failed.
Intake water take very slowly.

Purchased ifb 23sc3 microwave oven.

Demo engineer (Mr. Sumit [protected]) doesn't knew anything about the oven who came for installation.

Oven gets shut down after it runs for 5-10 mins every-time. Logged a complain for this (Complaint no. [protected]) and ifb send the same engineer again and he said product is working fine and he didn't had the patience to wait for 10min to run the oven and check.

I called the service center and some guy mentioned that he will send some other engineer today, but none came.

Really pissed off.

Regards,
Raunak

I buyed a washing machine 4 months back and its the fifth time that the machine is misfunctioning. None of your stores are ready to register a complain and also i am not able to contact you through any toll free or customer care number. We are in trouble please send your person to repair it asap. I am your customer for last 12 years but since last few months the complains are not taken seriously. We ll be please if you take a look to it. And also make the complain process a litle less complicated because not every one knows the steps online.

Ticket [protected], IFB techn came after 3 time follow-up, with in 5 mints he done installation and training.he not ready to answer to queries and installation is incomplete.didnot complete warrantee card.we r unhappy with ifb product and installation services.not show mc in working condition.Totally we fooled by purchasing ifb washing machine.

I have ordered ifb tl-rdw 6.5 kg aqua fully automatic top loading washing machine on 20.9.17 from flipkart.
On the day of installation we were informed by your technician that there is a defect in the product and i generated a replacement request.
A further visit of technician was generated from where it was confirmed about the defect.

It has been 11 days and no action has been taken on part of either ifb or flipkart.
This non providing of service is very troublesome on our part.
Please redress our grievance as soon as possible.

I have IFB Elena dx 5.5 kg washing machine. My machine is covered under AMC. I have registered complaint in IFB customer care for change of outer body on chargeable basis with ticket no. [protected] dt. 19.09.2017. But IFB is not able to supply outer body of machine.

Please help.

This is an email i sent to ifb customer service on 27th september 2017. Except an acknowledgement there has been no progress.

Dear sir,

I have a ifb 6 kg digital washing machine which is under amc, copy of the amc document is attached for your ready reference. My registered mobile number [protected].
I had lodged a complaint on 12.07.2017 ticket no. [protected].. Which was cancelled without anyone attending.

I have again lodged a complaint on 05.07.2017 ticket no.[protected]. Which no one has yet attended. It appears that as the machine is under amc your service centre is deliberately not attending.
I therefore request you to look into the matter and get the machine repaired with further delay as i am unable to use the machine for more than two months now.

With regards
Durga prasanna das
1614/246 p, sastrinagar
Bhubaneswar 751001

Dear concern

I bought an ac of ifb company from a dealer named appliance gallary from setor 22c chandigarh model no. Iacs18ka3tgc 1.5 ton on 22-jun-2017.

The ifb technicains installed it next day. It dont give required cooling and it gives heat while running. Then i make a complaint on dated 02-july-2017. Complaint no. [protected]. Which remain unclose after two three visits of complaint resolver and try rectifying heating problem but they got unsuccess in their hand. Resolver says that it will be fine when you use it for two three months.

Then i again complaint on 14-sept-2017 regarging above said issues. Resolvers came after 3 day and ac don't cool 23°. The resolver says that you need to maintain the cooling at 16°. But still not give cooling. Its not too hot the ac will not cool at 23°.

This is the defected piece and requesting you to kindly replace it. If it is not possible then take your ac and give my money back. Kindly take your step regarding this complaint soon. As it will be non o[censored]se for me in winters.

Regards,
Vishal bbar

I had purchased ifb elena aqua sx 1000 6 kg machine from sargam electronics, delhi vide invoice no spreet-09044 dated[protected]. I had numerous complaints in the past about its working. From today onwards, the machine is not working and i am unable to use the machnie.
I shall request you to depute your engineer urgently to our house without any delay and sort out the issue.
Anil gupta
A-17, swasthya vihar, vikad marg, delhi - 11 0092
[protected].
No one is picking up your phone on your toll free no.

Hi,

I have ifb washing machine model senorita aqua sx and facing issue with error code as below
Dp er and p 14 since morning,
I am trying to contact ifb customer care since then and no luck on call connection as they are too busy to receive customer calls now days..
My registered mob no is [protected]
And living in pune city.

Kindly acknowledge it asap.

Thanks
Anuj...

I have problem with my ifb microwave oven for last one and half year. The service technicians visit my place several times and few parts also changed still it is not working. They even take this oven to their ifb authorized workshop in jorhat once. Still the problem persist. One senior sales person from guwahati even call me and give assurance that problem will be resolved very soon as he had already talk with their goa manufacturing unit regarding perennial problem of my oven. Ref last complain no [protected]

I was using my ifb front loading washing machine and suddenly in the end, it started making a lot of noise. The mechanic today on 30th sept told us that the drum is broken and that it cannot be welded. The replacement cost as quoted by the ifb authorised mechanic is rs.4000. They never carry any rate card and just quote any amount. They also deal privately at half the price, the money of which straight goes into their pocket. Just a month ago, he told me that my machine was working fine when he had replaced lock and kit which was burnt due to short circuit. There is no proper advice given by the mechanic.

Ticket no [protected]
They are charging 500 bucks for touch panel.
Ifb what in the word does 1 year machine warranty means?
I saw the touch panel last working after the last complaint (My microwave wasn't heating) when technician used it was working. Just a week before my warranty finishes this happens. Poor service ifb. Regretting paying so much money for the product.

Placed an order for fully automatic washing machine from flipkart dated 30th august 2017.
Since the beginning water level button is not working, one person visited to resolve the issue and he said to raise this issue to the company but it has been already 20 days and no one has responded back. Raised my issue 3 times to the customer care on toll free number but still no one has turned up to either repair or replace the machine. Highly dissatisfied with ifb customer care services. I request you to immediately take certain action to resolve my issue. Thanks.

I purchage ifb top loadind washing machine model tl-sdr, 6.5kg aqua, sr. No. 006077 from yadav electronics, rawatbhata, chittorgarh.
After purchaging, this machine does not working properly.
Following are the problems mentioned bellows.
1-cloths not clean properly, special cuf and collers.
2-durring washing black colour cloths, fine lint sticks on the cloths and removed only after 2&3 hand washing.
3-if bedsheets having embroedary or soafa covers with knitting boundary put in this machine it all get damaged and cotton threads pullout and streched.
Previsaly i complained through custmer care and 2&3 times a
Person come and without doing nothing he go back. He only says replace your detergent. I used best detergent available.
I am totaly dissatisfied from this machine. Please it may be rectified.
If any replacement option from front loading washing machine available, mention.

I had purchased 6 kg front load washing machine of ifb on 9/6/2014. It is still under 4 years 100 percentage warranty. My machine motor pump part has been replaced by a technician. Now still being under 100 percentage warranty, technician and his in charge demanding money from me. They say 100 percentage warranty does not include motor pump which is not clear. I had clean machine as per demo given to me. I didn't got any callfrom ifb company for regular maintanance.in the company warranty book details shows it nor company website say that they exclude motor pump parts in 100 percentage warranty of 4 years.

I had raised ifb ticket number : [protected] which was closed without resolving this problem. I am facing problem in today to life.

I will file a case in consumer court to claim my money back against your 100 percentage gauranty.

Please call me to discuss on my cell [protected].

I had bought this IFB washing machine in 2013 and it's warranty had expired on 28/1/2017. On 26/09/2017 at approx. 10:30 AM, the machine caught fire when in operation, and fire continued in spite of discontinuing the power supply. The machine was completely gutted and has caused a massive damage to my washing area and Kitchen ruining other appliances as well. The whole house needs to be repainted. We were very lucky that fire was doused in nick of time before the gas cylinder in kitchen could be affected.

I had same day approached IFB customer care care (ticket no.[protected]) to report the incident, but was audaciously informed that since my warranty period has expired, even though the machine is not repairable a technician can visit only if I bear a INR 590/- visit charge. I have refused to pay any visit charges and later filed an email complaint as well and even after 24 hrs of email complaint the only response was that they are still looking into the matter and revert shortly; no specific deadline is committed.

I cannot indefinitely store the burnt frame of the machine, I believe these people deliberately do this to wear us out.

Looking at similar complaint of same model and purchase year, I strongly believe there is a inherent manufacturing/design defect.

I purchased an ifb washing machine in july 2016. I livein calicur, jerala, south india. My machine developed a minor issue-water not entering the tub (Pipelines are fine). I registered a complaint thru their toll-free number on 23rd sat 2017 and was assured that someone would come for servicing within 24-48hrs. So far nobody has come for service. After-sales service of ifb is pathetic. An absolutely unreliable company.

Yours amc cost is too high, i am taking amc for the past 5 years, your service is very poor, there is no periodical checking done during the amc period, service people comes only if any complaints made.. This is not fair, the company should instruct the agency's to do the periodical service promptly, the cost increases rs600 compared to last month this is very high, if this goes further the amc for the year may touch the cost of washing machine...