IFB Industries Complaints & Reviews

Hi, i am getting pr5 error message in ifb machine which i am using, it is exactly 1 week my warrenty got over. When reached ifb service they charged me rs590 for just visiting the site. The estimate i have got from them is rs8000+ which is highly shocking.
Model number: sanorita (Sx) 6kg front load 1000rpm.

It is just 1week my warrenty got expired & i had to spent such a huge amount for this. The cost of machine was rs28k when purchsed & the trust with ifb was its will have a longer life but it is highly disappointing.

The cost for repair is beyond imagination & investment.

My mobile number: [protected]/[protected]

Thanks,
Abdul
([protected]/[protected])

Ticket no.[protected] dt 22/7/17. Power supply come to panel but machine not working complain was closed with out repair. I was informed by sms that due to"closed door" coplaine was closed. Actually tech not visited site. Ur ahmedabad team mr mayuresh thakre ([protected]) mr. Mehul patel ([protected]/222) and mr. Chintan bhavsar ([protected]) not lifting phone. Toll free no says that we have forwarded complain. Machine not repaired till date. Pl help out. Thanks.

I raised a request on 6th july stating that my ifb senorita plus is not working due to touch screen issue. Next day ifb executive visited and said buttons have become hard to select and run the machine and suggested spare need to be replaced. Next day he closed the ticket. Surprisingly, i have never seen any buttons on the touch screen device. So i raised another request on 11th july. This time no one visited to examine what happened and closed the ticket. Raised one more time on 12th july. This time one expert came and said it has mother board problem which will come under warranty. But none of the ifb executives are responding to my issue till date.

I have a IFB washing machine. The washing machine is not working properly. i am repeatedly complaining to the local service center at bhubnasewar to repair the same . But their response is poor . They have still not repaired the washing machine.
My address is 501, Block 2, Club town, Chandrashekhar pur, bhubaneswar .
Mobile number - [protected]

Hello,

Our registered mobile no is [protected]

We have lodge the complaint against non-attending service request of washing machine. We have taken 2 year AMC and receipt of the same attached herewith for your information.

But as per disussion with Branch manager of ahmedabad area our taken AMC is not showing in system and as per system we dont have any AMC.

As per attached bill copy we have paid money to your franchisee M/s Bhoomi Enterprise on 04.01.17 via check no.000056 dtd 04.01.17 of bank of baroda. As of now said franchisee is closed.

We have spoken several times to customer care (Mr. Ashok) and area branch manger (Mr.Bhavsar) but no body is respoding at all, just giving fake committments. Very frustrated of kind of serivce IFB is giving and most poor experience we have till now.

Its nothing but just FRAUD, taken money from us but not giving service. Request you to look into the matter and resolve the matter at the earliest.

Pls call on [protected] for any clarification.

Regards
Sanik shah.

To who so ever concerned customer name g h pai complain no[protected] after regular calling ur service station in porvorim there has been no progress in my complain regardg my dish washer atlast i had to use our online service to put on deaf ears. Im haveg an issue reargd replacement of a part even though it factory being in goa cant make the part avilable. I'm so fed up with ur company and the way ur service is makes me think of puting ur company on the consumer forum. If you guys hv little diginty n value towards ur job you wl look into my complain n contact us.

I have a washing machine in which some problem arises. Called the service centre of jodhpur, he came n said tub would be replaced without seeing the facts. We agreed, later he come after 3-4 days and open the full machine and we got to know that only bearings hv to be changed but the service man insisted that replace the tub. And he went without assembling as the reason he gave that he doesn't hv proper equipments right now. How unprofessional behaviour? Later we called mr. Vishnu at the company ifb centre of jodhpur, he agreed to come today which is almost 7/8 days after my complaint but all in vain. He also refused to come today. What type of service is ifb giving to its customers? Hopeless and unprofessional behaviour.
Please take necessary action against the service centre of jodhpur.

Personal customer code 1405693
G. Venkatesa perumal
Flat g2 sai lakshmi apartments
No.4 thanigai street
Rajaji nagar villivakkam chennai 600 049
Waranty expiring 01.12.2017
Senorita dx machine 011802
I am not happy with the service people who are attending the machine. They are interested only in selling your products.
They are not giving satisfactory answers.
I request that a superior engineer may be deployed to my house and see the machine to be worked.
Today also one service person has come and put 2 packets of descal and went. After 1 hour machine stopped. When we try to call the person not responding. Last friday i have given complaint that plastic burning smell is coming from the machine and i switched off the machine and washed the clothes manually. For the past 4 days cloths are piling and no solution to my problem. Pls depute one senior engineer to attend the fault and get it rectified,
My complaint no.[protected] dt.24.07.17
One more complaint is still pending dt 17.07.17
They have not given any complaint no on 21.7.17 booked at 2.23 pm
Regards
G. Venkatesa perumal
Your immediated attention is very much appraised
Ph: [protected] [protected]

Dear concerned,

I am chandrakanta mallick highly dissatisfied with the service of ifb.

I have purchased a front load washing machine model elena aqua 6 kg 800 rpm. I am a loyal customer of ifb. I am already purchase a microwave of ifb brand also.

Despite of numerous and repetitive follow ups your engineers are unable to resolve the issue. My ticket no are [protected], [protected]

The service quality of ifb is quite awful. My warranty is going to expire after a month. For the last two months i am unable to use it.

Please do the needful asap.

Awaiting your earliest response.

Regards,
Name chandrakanta mallick
Contact no [protected]

Terrible after sale services by ifb. The service providers have their own condition to be available to chk the machine. Also, within a span on one montb my machine concked off. No reponse from them. Struggling to get a tecnician.in frustration when i said i need ti return the machine then they became active and understiid my problem. Agreed to send the tecnician on sunday "off duty hours"as per my request. Now, firat of all the cordinator who was sending me the tecnicuan doesn't know hw to talk to a lady, on top of it the person is saying we are sending tecnician today (A biiiig favour) but we wont sent again. (As if i am happy to call them again and again😡)

Humble request please dont go with ifb ever they give false promises and when ur are trapped they ignore as if you dont exist. I was planning to but a microwave of ifb buy unfortunately they lost me.
I regret my decision of choosing ifb over other brands.

Ticket number : [protected] (Ifb ticket number)

Dish wash is not working. I bought it from bajaj electronics, hyderabad.
Two months gone, but issue is not resolved. Nobody is responding.
2 technicians came and said that pipe is not proper. So they changed the pipe. But still issue was not resolved. Then they said that one part is missing which is not in stock. They assured that within a week, will be done. But they never came and charged rs. 1600 for changing the pipe.
We paid rs. 1600. When we call them, they don't take the call. Customer service not good. They also cancelled the previous ticket number and gave a new one which is [protected]. But when issue is not resolved, why is the need of cancelling the previous ticket number? Two months gone but no response.

Give my money back and take your machine.

Dear sir,

I bought a ifb senorita sx 6.5 kg washing machine recently. It was working properly for 5 months. After that it has stopped spinning and i am getting "taco" error code. The ifb technician who attended the complaint also does not know the meaning of this error. Can you please explain what does this error code mean and what is the repair action required.

Thankyou

Respected sir/madam, i purchased ifb washing machine (7 kg) from nidhi sales, visnagar (Dist: mehsana, state: gujarat) on[protected]. Before few days (Date:[protected], my washing machine started to show one error named e8 on display panel. I contacted dealer about this. He sent one person from showroom but the problem did not resolved. Again one service engineer from ifb visited my home after 7 days but the problem still not resolved. From ahmedabad, service engineer visited then also still my problem continues. Now i am frustrated from ifb. Initially, my family members denied buying any product of ifb but i convinced them to buy ifb. Today, i cannot stay in my home because i am unable to resolve their problem from last 15 days. I want to get the money back not the replacement of the machine. If the ifb will not listen within 3 days, i will put the machine on road just in front of showroom. Dealer contact number is :[protected] (Ravi patel). My contact number is [protected].

Hi,

I have been following up for a complaint which has been raised couple of months back. The customer care representatives are not answering properly. I have been calling them daily to check the status. Its bad on their part when a customer call you daily for an issue. I have never been treated like before. I am frustrated with their service. It is better to shutdown this company rather than creating chaos among customers. Please don't go for ifb products then you will face the same problem like how i am facing now. This is my third complaint raised in this forum but no one has responded for this.

Very unprofessional service for demo. Since 4 days assurance is given to provide demo, executive calls me will reach in evening after 6pm. Daily either me or my wife hurriedly reach home compromising office hours. But no one turns up. Fed up of calling ur service provider call center. They say will revert to in 24 hours.. Again no communication. Worst service ever encountered

We gave a complaint for the ifb dishwasher, a few months ago. They said, the front panel needed to be changed and there was a valve problem that caused that blocked water from draining out. We spent rs. 4500 and the problem was never resolved.

Now, despite registering complaints and talking to their managers and maintenance people, they have not attended to the problem. I regret buying an ifb dishwasher. After sales service is miserable!

Since 8th july 2017 till today ifb washing machine spin issue is not cleared but each time complaint closed by the in experienced technicians. Complaint nos [protected], [protected], [protected].. Highly frustrated...

Complaints are closed without resolving... They wait to finish warranty so that they can charge... Will need to approach via consumer court if this persists.

My ifb customer no. Is[protected]. About two months back we had raised a complaint online about the leakage in our washing machine and had requested the ifb customer care in hyderabad to route a representative to take a look at it and repair the machine. One month after the complaint was registered, two people who introduced themselves as ifb service personnel from anu techno enterprises, hyderabad, came to check the machine and informed that the outer drum of the machine has got damaged in transit (We had shifted from delhi to hyderabad) and needs to be replaced. The cost of the drum was told to be around rs 5500 and we were told to pay the advance. We paid rs 2575 for the drum as advance and rs 575 as visiting charges. It has been about a month and the concerned person has not returned till date. He does not attend our calls. His name is inzamam and his mobile no. Is [protected]. Please resolve the issue.

I have purchased top load fully automatic washing machine from naresh trading company sector 1 bhilai (Cg) on 16jul17, the delear promised me that ifb technician will be visting home for demo purpose very nex day but till date no body has come. Though i have talk to customer care and dealer several time but its still pending. Very disappointing with the service from ifb, once you pay hansome amount, they forget even for demo & installation.

I had purchased ifb washing machine # model number tl65rdw dated[protected]. Since the date of purchase, the machine not working good and during spinning mode"se" error is displaying on panel. We registered complaint at local ifb service center. But they did not resolved the problem. Technician accepted the faulty part and promised to replace. But problem still as such. We need quick response from ifb head office to resolve the matter.

"avadhoot refrigeration"
Invoice number: ava/aug-237
Chaa=llan number — 584
Sr. No. 005149
Purchase date: 1/9/2015