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IFB Industries Complaints & Reviews

4.2
Updated: Sep 20, 2025
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IFB Industries reviews & complaints page 145

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A
A.MUTHAMILSELVAN
from Morena, Madhya Pradesh
Jun 16, 2017
Resolved
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Address: Perambalur, Tamil Nadu

I have bought ifb oven mwo25bc4 at sathya agencies (P) ltd., perambalur on 10/06/2017. The agency people assured that with in one or two days ifb people will come and install your products. But more than a week has gone and not yet any persons meet our requirement. Kindly make necessary action.
Regards
A. Muthamilselvan
Senjeri post
Perambalur
M. No. [protected]
Jul 20, 2017
Complaint marked as Resolved 
IFB Industries customer support has been notified about the posted complaint.
Verified Support
Jun 17, 2017
IFB Industries Customer Care's response
Dear Muthamilselvan,

Thank you for sharing details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES
Verified Support
Jun 17, 2017
IFB Industries Customer Care's response
Dear Muthamilselvan,

Hope your issue has been resolved. Do write to us if you require further assistance.

Regards,
IFB APPLIANCES
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    B
    Bhuvnesh Sharma
    from Delhi, Delhi
    Jun 16, 2017
    Resolved
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    Resolved

    Address: Ghaziabad, Uttar Pradesh, 201011
    Website: ifbappliances.com

    We purchased washing machine ifb w/m aw7201rb on 31.08.14
    From starting it was having vibration problem during running on load.
    Every time technician come and used to change some part or adjust technically.

    From last 2 months we have made several complains to ifb. Technician comes after many follow ups and till date same is occurring and they are not able to resolve the same. Two times machine has fallen down due to huge vibrations and plastic parts were broken (For which obviously we have to pay).

    We request to take up this matter and arrange to replace machine on foc basis.
    Jul 20, 2017
    Complaint marked as Resolved 
    IFB Industries customer support has been notified about the posted complaint.
    Verified Support
    Jun 17, 2017
    IFB Industries Customer Care's response
    Dear Bhuvnesh,

    Please share with us your Complaint No., Registered Contact No. & Location. All the details are mandatory for a quick update.

    Regards,
    IFB APPLIANCES
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      P
      praveen_sci
      from Bengaluru, Karnataka
      Jun 16, 2017
      Resolved
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      Address: 605103

      Puducherry ifb service centre (Tirumalai enterprises) doesnt respond well and technicians skill are not upto the expected level. Whatever the problem solved by the technicians in the machine, the same occurs in another 2 months. We called for bearing issue in feb2017 and technician solved for 4000 rupees and again we got the bearing problem in may 5th2017.
      Jul 25, 2017
      Complaint marked as Resolved 
      IFB Industries customer support has been notified about the posted complaint.
      Verified Support
      Jun 16, 2017
      IFB Industries Customer Care's response
      Dear Praveen,

        We are unable to find your details [protected] with number.  Please provide an alternate number preferably
      the number you were using when you purchased / registered your product.

      Regards,
      IFB APPLIANCES
      Aug 01, 2017
      Updated by praveen_sci
      Mobile Number registered at purchase time is [protected]. Also i need to know the status of Complaint number [protected]. There is no action taken for this Complaint.
      Thank you. I hope the customer service support will review and improve the service quality quickly.
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        M
        Muluguri Srinivasa Rao
        from Delhi, Delhi
        Jun 15, 2017
        Resolved
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        Resolved

        Address: 560048

        I have purchased ifb front load digital ex 6kg washing machine in 2008. Recently in 2017, we have changed the drum and belt. Approximately spent 5000/-. Now again, pcb board has gone bad. When i have raised service request, the ifb executive has checked the machine and says that the model is stopped and this model's spare parts were not in production. Now instead of spending 3-4k rupees, i have to buy new washing machine because of spare parts were not available.in such a case how he has give the drum for the same model. Now i have lost 5k in few months (Drum replacement). Ifb is not even providing minimum of 10 years post purchase service/spares support which is very pathetic.
        Aug 1, 2017
        Complaint marked as Resolved 
        IFB Industries customer support has been notified about the posted complaint.
        Verified Support
        Jun 16, 2017
        IFB Industries Customer Care's response
        Dear Sir,

        Thank you for sharing details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

        Regards,
        IFB APPLIANCES
        Verified Support
        Jun 21, 2017
        IFB Industries Customer Care's response
        Dear Sir,

        As discussed with you by our team kindly let us know when you would like to go for an exchange, so that we can guide you on the same.

        Alternatively you can visit our website http://www.ifbappliances.com/exchange.html for more details.

        Regards,
        IFB APPLIANCES
        Verified Support
        Jul 01, 2017
        IFB Industries Customer Care's response
        Dear Sir,

        Hope your issue has been resolved. Do write to us if you require further assistance.

        Regards,
        IFB APPLIANCES
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          A
          abhaysuj
          from Hajipur, Punjab
          Jun 15, 2017
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          Address: 176110

          Registered Contact no. [protected]
          Shailender gupta
          Ward no. 1 chobatta mohalla
          Sujanpur tihra distt. Hamirpur (H.P.) 176110

          I have registered a compaint on 29th may .
          So according to your policy service engg. Should visit within 24 hrs. But actually no action should taken on the compaint. Very bad service and product.
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            A
            aps397
            from Chennai, Tamil Nadu
            Jun 14, 2017
            Resolved
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            Resolved

            Address: 600088

            On 08apr2017 an amount of rs 5859 was paid through cheque towards amc renewal of washing machine ifb senorita aqua sx. Even after 2 months have elapsed details of renewal have not been updated. I have called customer care as well as service centre numerous times but have received no positive reply. This delay in response is frustrating. Individual who collected the cheque had informed that data will be updated at customer care within 45 days
            Jul 19, 2017
            Complaint marked as Resolved 
            IFB Industries customer support has been notified about the posted complaint.
            Verified Support
            Jun 15, 2017
            IFB Industries Customer Care's response
            Dear Sir, ,

            Thank you for sharing details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

            Regards,
            IFB APPLIANCES
            Verified Support
            Jun 16, 2017
            IFB Industries Customer Care's response
            Dear Sir,

            Hope your issue has been resolved. Do write to us if you require further assistance.

            Regards,
            IFB APPLIANCES
            Jun 19, 2017
            Updated by aps397
            Thanks for your prompt action. Request maintain it as ifb is known for this. Also thanks to this consumer platform for enabling this issue resolved
            Hi i bouhgt a ifb automatic washing machine 1 month ago, i request for demo installation multiple time but no one come for installation, this is the firse experience with ifb and it is worst
            IFB Industries Customer Care's response, Jun 19, 2017
            Verified Support
            Dear Sahil,

            Please share with us your Complaint No., Registered Contact No. & Location. All the details are mandatory for a quick update.

            Regards,
            IFB APPLIANCES
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              B
              Boopathy G
              Jun 14, 2017
              Resolved
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              Address: 641653

              [protected] - ticket status is not addressed, nearly a week had gone, daily i am following this but nothing is happening, i am totally disappointed by customer service of ifb, i guess this compliant will also be like 11th among the 10 compliants. Very worst customer friendly i have never & ever want to see again,

              Issue here is just a reinstallation & service, that it self is not sorted out..

              Thanks
              Regards
              Boopathy. G
              Jul 17, 2017
              Complaint marked as Resolved 
              IFB Industries customer support has been notified about the posted complaint.
              Verified Support
              Jun 15, 2017
              IFB Industries Customer Care's response
              Dear Boopathy,

              Thank you for sharing details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

              Regards,
              IFB APPLIANCES
              Verified Support
              Jun 16, 2017
              IFB Industries Customer Care's response
              Dear Boopathy,

              Hope your issue has been resolved. Do write to us if you require further assistance.

              Regards,
              IFB APPLIANCES
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                R
                rksami
                from Delhi, Delhi
                Jun 14, 2017
                Resolved
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                Resolved

                Address: 632406

                I have entered an amc contract with ss enterprises arcot for two years for ifb washing m/c. From 03.03.2017 copy enclosed.
                While putting the contract the service engineer spoken very good sugar coated words and took away the cheque for payment. After that when we rang up to his mobile somebody will attend and tell mr sakthivel is in meeting. Every day i would call the same reply. They never bothered to reply.
                Finally after two months, i somehow booked a call on line for bearing noise in the machine. Vide ticket no: [protected]. After two days the same service centre called they will attend the fault.
                On hearing the complaint they demanded rs 3300/= for replacing the damaged bearing in the machine towards the replacing the seal. So, this is the way a complaint can be attended without seeing the fault physically on the machine.
                This is my first service call after amc come into force, so, i am not prepared to suffer like this for another two years.
                Kindly terminate my amc contract and return my amount immediately.
                Kandasami
                Jul 20, 2017
                Complaint marked as Resolved 
                IFB Industries customer support has been notified about the posted complaint.
                Verified Support
                Jun 15, 2017
                IFB Industries Customer Care's response
                Dear Rksami,

                Thank you for sharing details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

                Regards,
                IFB APPLIANCES
                Verified Support
                Jun 19, 2017
                IFB Industries Customer Care's response
                Dear Sir,

                We tried to establish contact with you but unfortunately we could not get through.     We are unable to find your details in our database with this number you provided.  Please provide an alternate number preferably the number you were using when you purchased / registered your product.

                Regards
                IFB Customer Care
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                  A
                  Amudapriya
                  from Chennai, Tamil Nadu
                  Jun 14, 2017
                  Resolved
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                  Resolved

                  Address: 603203

                  I purchased ifb oven model no 20bc4 s/n[protected] november 2016 in cellamani & co guduvanchery, chennai, tamilnadu 603203 name of the purchaser r. Amudapriya till now i didnt get installation several times i complaint to the customer service this is my last complaint. This is my bad experience wirh ifb otherwise take my product back or give response
                  Jul 18, 2017
                  Complaint marked as Resolved 
                  IFB Industries customer support has been notified about the posted complaint.
                  Jun 14, 2017
                  Updated by Amudapriya
                  Installation delay for 6 months
                  Verified Support
                  Jun 15, 2017
                  IFB Industries Customer Care's response
                  Dear Amudapriya,

                  Thank you for sharing details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

                  Regards,
                  IFB APPLIANCES
                  Verified Support
                  Jun 16, 2017
                  IFB Industries Customer Care's response
                  Dear Amudapriya,

                  Hope your issue has been resolved. Do write to us if you require further assistance.

                  Regards,
                  IFB APPLIANCES
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                    K
                    Kaulnat
                    from Jammu, Jammu and Kashmir
                    Jun 14, 2017
                    Resolved
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                    Address: New Delhi, Delhi, 110096

                    One of the worst decisions i have made has been to buy ifb products. Not only do the products constantly have issues cropping up, but ifb has the worst after sales service! The worst customer care available in the market. You keep breaking your head with them for days after registering the complaint, and still no solution. When you tell them about the lack of service provided, they are rude and defensive.in the past 2 years i have had to make complaints at least 5-6 times, and every single time without fail the same horrible experience has followed. The customer care department is filled with incompetent fools, who sit n take complaints n do nothing. One has to invariably call branch coordinators n the situation escalates every single time.
                    I'm so fed up with ifb that i want to just throw out my products n buy new ones. N i would suggest any new buyers to refrain from this company. Unless you want to deal with harrowing experiences with their products n after (Non) services.
                    Jul 26, 2017
                    Complaint marked as Resolved 
                    IFB Industries customer support has been notified about the posted complaint.
                    Verified Support
                    Jun 15, 2017
                    IFB Industries Customer Care's response
                    Dear Kaulnat,

                    Please share with us your Complaint No., Registered Contact No. & Location. All the details are mandatory for a quick update.

                    Regards,
                    IFB APPLIANCES
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                      C
                      Cilvious Gonsalvez
                      from Basavana Bagevadi, Karnataka
                      Jun 14, 2017
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                      Dear ifb,
                      My ifb front load washing machine shows a code dler on the display when we put it on for quick wash mode. No switches are working when the code is displayed.
                      Pls contact me [protected] asap
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                        T
                        tilak.suni
                        from Hyderabad, Telangana
                        Jun 14, 2017
                        Resolved
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                        Resolved

                        Address: 500018
                        Website: Ifbwashingmachine

                        We are getting "door" error on starting of the ifb senorita washing machine. We followed the solution provided in the user manual page no.33 but the problem remained as is. We badly needed the washing machine as the schools are opened. We have bought the machine 4 years ago. Kindly resolve asap.
                        Model no: senorita sx 6kg 1000 rpm
                        Serial no:[protected]
                        Date of purchase : 01/11/2012
                        Date of the incident : 13/06/2017
                        Phone : [protected]
                        Address: kukatpally
                        +1 photos
                        Jul 16, 2017
                        Complaint marked as Resolved 
                        IFB Industries customer support has been notified about the posted complaint.
                        Verified Support
                        Jun 15, 2017
                        IFB Industries Customer Care's response
                        Dear Tilak,

                        Thank you for sharing details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

                        Regards,
                        IFB APPLIANCES
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                          S
                          sri4794
                          from Hyderabad, Telangana
                          Jun 14, 2017
                          Resolved
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                          Resolved

                          Address: 500061
                          Website: www.ifbappliances.com

                          Worst service experience ever!! We been following up since a month regarding the repair of ifb washing machine. No proper training provided to the service people, no one responds to the calls.. The motherboard of the ifb washing machine was removed for repair n haven't been replaced till date.
                          Never ever gonna buy or recommend ifb brand to any one.. Ive been following up with multiple service men to get the problem resolved however no response.
                          Below are the numbers
                          Mallesh:[protected]
                          Srikanth : [protected]
                          Ravi : [protected]
                          Sriram : [protected]
                          Ifb : [protected]
                          Ifb : [protected]
                          I have to followup with all the above numbers and every time i call i get a new number to followup.
                          Disgusting ifb!!!
                          Jul 25, 2017
                          Complaint marked as Resolved 
                          IFB Industries customer support has been notified about the posted complaint.
                          Verified Support
                          Jun 15, 2017
                          IFB Industries Customer Care's response
                          Dear Sir,

                          Thank you for sharing details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

                          Regards,
                          IFB APPLIANCES
                          My name is s Bhavanarayana I have paid RS 2000.00 towards AMC to technician now that technician is left that company not lifting phone my washing not working since one month my mobile no [protected]. Mail ID bhavanarayana [protected]@gmail.com kindly do needful
                          IFB Industries Customer Care's response, Jun 15, 2017
                          Verified Support
                          Dear Bhavanarayana,

                          Thank you for sharing details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

                          Regards,
                          IFB APPLIANCES
                          IFB Industries Customer Care's response, Jun 17, 2017
                          Verified Support
                          Dear Bhavanarayana,

                          Hope your issue has been resolved. Do write to us if you require further assistance.

                          Regards,
                          IFB APPLIANCES
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                            A
                            Abhi Madangeri
                            from Bengaluru, Karnataka
                            Jun 14, 2017
                            Resolved
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                            Resolved

                            Address: 560043

                            Within one year the ifb washing machine top load has stopped working. Takes 3 hours and uses way too much water. Technician comes after 7 days and repeated follow up, but is not aware of anything. Every question he answers replace filter and disinfectant. Replaced it, charged 2k, machine is still not working. Following up again. Compalint number: [protected]
                            Jul 20, 2017
                            Complaint marked as Resolved 
                            IFB Industries customer support has been notified about the posted complaint.
                            Verified Support
                            Jun 14, 2017
                            IFB Industries Customer Care's response
                            Dear Abhi,

                            Thank you for sharing details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

                            Regards,
                            IFB APPLIANCES
                            Verified Support
                            Jun 15, 2017
                            IFB Industries Customer Care's response
                            Dear Abhi,

                            Hope your issue has been resolved. Do write to us if you require further assistance.

                            Regards,
                            IFB APPLIANCES
                            Jun 23, 2017
                            Updated by Abhi Madangeri
                            The issue is still not resolved and the technicians are unable to find the issue. The worst part is the complaint was closed by the area in charge (Indresh - Horamavu, Bangalore) without even intimating me or fixing the issue. Looking for a replacement of the machine as its below one year from the date of purchase and the to top it, the service is horrible. I feel the machine is a defective piece and unnecessary charges are being charged in the name of filter and disinfectant.
                            Jun 23, 2017
                            Updated by Abhi Madangeri
                            Old complaint no. [protected]
                            New complaint no. [protected]
                            Registered Contact: [protected]
                            Horamavu, Bangalore
                            One of the worst experience with ifb washing machine..every 3months its breaks down and everytime the repair personnel asks us to replace the parts. The cost of each parts are more than 1000 Rs. We dont know whether those parts are genuine and whether he is charging the right price. I will never recommend anyone to buy this product.
                            IFB Industries Customer Care's response, Jun 15, 2017
                            Verified Support
                            Dear Smita,

                            Please share with us your Complaint No., Registered Contact No. & Location. All the details are mandatory for a quick update.

                            Regards,
                            IFB APPLIANCES
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                              A
                              Alkasaboo
                              from Hyderabad, Telangana
                              Jun 13, 2017
                              Resolved
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                              Resolved

                              Address: Hyderabad, Andhra Pradesh, 500003

                              Ifb is the worst service provider. They do not rectify the problem but only take their charges. I made a complaint regarding my ifb washing machine in january. The technician came and told to change the part named shock absorbent. He took the service charges saying that he will replace it soon. Even after taking the service charges they provide the service free of cost for one month but he did not turn up. I kept calling call center. Nothing happened. Then again i called the service centre in the last week of may. The technician came, saw the machine saying that shock absorbent has to be replaced. He came after 2 days and replaced it. I paid the amount for shock absorbent and was charged the service fee again. The problem which was to be solved in january itself was solved in may for which i gave the services charges again for the same fault. I paid services charges again which i shouldn't have paid because it was delay from the ifb side. After replacing the shock absorbent the problem was not solved. Again i called on 2nd of june to the customer care for the same problem. The technician visited again after 2 days saying that the stand has to be replaced. I asked him to replace it. He said he will come the next day and replace it. But after 4 days also he did not turn up. From 2nd june i called customer care number innumerable
                              Times. I mailed to [protected]@ifbglobal.com several times.in return i get a call again from service provider that soon it will be done. This is the process going on from may last week.
                              To be precise from january.
                              I think they will drag it for 1 month again because till 1 month the complaint is open. And then after 1 month they will come and change the part and take the service charges again. They never sent me ticket number via sms but this time they have sent ticket number [protected] in 13th of june for the first time.
                              Jul 19, 2017
                              Complaint marked as Resolved 
                              IFB Industries customer support has been notified about the posted complaint.
                              Verified Support
                              Jun 14, 2017
                              IFB Industries Customer Care's response
                              Dear Alka,

                              Thank you for sharing details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

                              Regards,
                              IFB APPLIANCES
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                                K
                                kirush
                                from Delhi, Delhi
                                Jun 13, 2017
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                                Address: Coimbatore, Tamil Nadu, 641024

                                Ticket numbers below

                                [protected] dated 09.05.17 (1st complaint registered through service center)
                                [protected] dated 17.05.17
                                [protected] dated 07.06.17

                                The 1st two tickets were closed without any information. (Confirmed by your service executive)
                                Third ticket i don't know the status.

                                More than 100 calls made to your service center and your so called authorized agency but all in vain.

                                Customer relation people's response is very lethargic and it shows what you are highlighting as your advantages while selling the products are after all marketing purpose.

                                There is no pleasure felt by buying ifb washing machine as advertised by you instead of its only pressure is the gift from your brand.

                                I want a replacement for this machine or else refund my money which is more preferred if i think of future fire fighting for services if any fault occurs.

                                Hope the complaint will be viewed seriously and solved.

                                Thanking you
                                K. Kirubashankar
                                [protected]
                                IFB Industries customer support has been notified about the posted complaint.
                                It's been a month that IFB is dragging to replace the faulty part while the machine is in AMC. Since they are not able to replace, they are forcing me to buy new one.
                                IFB Industries Customer Care's response, Jun 14, 2017
                                Verified Support
                                Dear Sir,

                                Please share with us your Complaint No., Registered Contact No. & Location. All the details are mandatory for a quick update.

                                Regards,
                                IFB APPLIANCES
                                Few minutes back got a call from the number[protected] and after some initial discussions the guy on the call asked for debit card details, while questioned he said IFB decided to refund the amount as they are not able get spare parts for service.
                                I asked them to call back after 1 hr and verified with IFB service center 39004321 and they confirmed the call is not from IFB and they advised not to provide any details over phone.

                                Dear all please be alert and for any refund purpose. Pls proceed through IFB's official mail ID's or service centers.
                                IFB Industries Customer Care's response, Jun 14, 2017
                                Verified Support
                                Dear Sir,

                                Please share with us your Complaint No., Registered Contact No. & Location. All the details are mandatory for a quick update.

                                Regards,
                                IFB APPLIANCES
                                Dear CC Team,

                                Pl find the details below

                                Latest Ticket number : [protected]

                                Registered Contact No., [protected]

                                Location : Coimbatore - 641024

                                Thanks
                                K. Kirubashankar
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                                  P
                                  pratikkhandla
                                  from Surat, Gujarat
                                  Jun 13, 2017
                                  Resolved
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                                  Resolved

                                  Address: Surendranagar, Gujarat, 363421

                                  Hi i am pratik khandla, my frd wahid suthar buy a 8kg senator aqua sx 1400 rpm to ifb point surendranagar.Authorised person of ifb poin s.Nagar ghanshyambhai give very bedly answering to me about my order of whashing machine cuver..I am 10 time online order to company...But every time hopeless.

                                  My contact no-[protected]
                                  Aug 19, 2017
                                  Complaint marked as Resolved 
                                  Verified Support
                                  Jul 15, 2017
                                  IFB Industries Customer Care's response
                                  Dear Pratik,

                                  We are unable to find your details with [protected] number, Please share with us your Complaint No., Registered Contact No. & Location. All the details are mandatory for a quick update.

                                  Regards,
                                  IFB APPLIANCES
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                                    J
                                    Jai Sabharwal
                                    from Saharanpur, Uttar Pradesh
                                    Jun 13, 2017
                                    Resolved
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                                    Resolved

                                    Address: Saharanpur, Uttar Pradesh, 247001
                                    Website: www.ifbindustries.com/company.php

                                    Hello,

                                    I had filed my first complaint under ticket number - [protected] and was promised help via a technician. But, no one has arrived till date leaving me highly disappointed.

                                    Every day i call you folks and you say that technician is coming, but no one comes to check the ac. Moreover, a few months back the ac showed similar issues and then too, the technician arrived really late. And again, the ac has stopped cooling.

                                    Why the hell am i being exploited like this??? Where is your technician??? You canceled my complaint on your own. I am going to reach out to the highest authority and file a complaint with consumer court no matter how much i have to spend for it. Better solve this issue or face consequences.
                                    Jul 21, 2017
                                    Complaint marked as Resolved 
                                    IFB Industries customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jun 14, 2017
                                    IFB Industries Customer Care's response
                                    Dear Jai,

                                    Thank you for sharing details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

                                    Regards,
                                    IFB APPLIANCES
                                    Verified Support
                                    Jun 17, 2017
                                    IFB Industries Customer Care's response
                                    Dear Jai,

                                    Hope your issue has been resolved. Do write to us if you require further assistance.

                                    Regards,
                                    IFB APPLIANCES
                                    Oct 01, 2017
                                    Updated by Jai Sabharwal
                                    Issue resolved.
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                                      S
                                      Swetagoel
                                      from Pune, Maharashtra
                                      Jun 13, 2017
                                      Resolved
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                                      Resolved

                                      Address: Gautam Buddh Nagar, Uttar Pradesh, 203207

                                      I bought a microwave from ifb and called customer care several times for demo and installation. Executive says that complaint is registered and you will get confirmation message and get call from engineer. But we dint received any confirmation message. We call customer care service again and he said call is not registered and i will register your call. Again happened the same. This happened around 5 times. Finally call was registered but no one came for demo as promised that they will provide demo in 48 hrs.
                                      I want to return this product and want my money back.

                                      Thanks,
                                      Sweta
                                      [protected]
                                      Jul 25, 2017
                                      Complaint marked as Resolved 
                                      IFB Industries customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jun 14, 2017
                                      IFB Industries Customer Care's response
                                      Dear Sweta,

                                      Thank you for sharing details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

                                      Regards,
                                      IFB APPLIANCES
                                      Verified Support
                                      Jun 15, 2017
                                      IFB Industries Customer Care's response
                                      Dear Sweta,

                                      Hope your issue has been resolved. Do write to us if you require further assistance.

                                      Regards,
                                      IFB APPLIANCES
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                                        N
                                        Nirmal_Kumar
                                        from Noida, Uttar Pradesh
                                        Jun 12, 2017
                                        Resolved
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                                        Resolved

                                        Address: Ghaziabad, Uttar Pradesh, 201011
                                        Website: www.ifbconsumercomplaints.in

                                        Complaint ticket no - [protected]. Feeling very much torturous and inhuman attitude extended to me by ifb. Complaint has not been resolved till date despite my repeated request made to customer care and service centre and sent my feedback as "no" upon [protected]. Ms. Prachi is not picking my phone. Wondering why people should buy ifb products if their services are so poor. Washing machine is an household item and being used everyday. Moreover earlier complain ticket number was [protected] and it was abruptly closed and new ticket number issued to me as [protected]. Please resolve my complaint immediately. This is sincere request to ifb people to look into the matter and help me to get relieved from mental agony being faced due to not resolving my complain. The technician visited my house could not diagnose the actual fault. Please send some appropriate technician who can gauge the fault and repair the machine.
                                        Jul 25, 2017
                                        Complaint marked as Resolved 
                                        IFB Industries customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jun 13, 2017
                                        IFB Industries Customer Care's response
                                        Dear Nirmal,

                                        Thank you for sharing details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

                                        Regards,
                                        IFB APPLIANCES
                                        Verified Support
                                        Jun 15, 2017
                                        IFB Industries Customer Care's response
                                        Dear Nirmal,

                                        Hope your issue has been resolved. Do write to us if you require further assistance.

                                        Regards,
                                        IFB APPLIANCES
                                        Jun 21, 2017
                                        Updated by Nirmal_Kumar
                                        Phone Number: [protected]
                                        Customer ID: 10483370

                                        TICKET NUMBER - [protected] DATED 17.06 2017.Please refer my mail dated 12.06.2017 regarding the complaint not resolved. First ticket number issued to me was [protected] dated 24.05.2017 (status complaint not resolved) and then next ticket number [protected] dated 26.05.2017 (status complaint not resolved) and current ticket number issued to me is [protected] dated 17.06.2017. My contention is why IFB KEPT ON CHANGING THE TICKET NUMBER ABRUPTLY FOR THE PROBLEMS NOT RESOLVED. RUNNING FROM PILLAR TO POSTS FOR THE REPAIR OF MY WASHING MACHINE SINCE ALMOST A MONTH TO IFB CUSTOMER CARE, SPEAKING TO MR. ASHOK, GETTING IN TOUCH WITH MR. BIJOY DAS AND PRADEEP SHARMA, ALL WENT IN VAIN.
                                        despite my repeated call since last one month and your assurance to fix the problem today itself goes futile. I am suffering from last 24th May with different ticket numbers for the same complaint. You people have the tendency to harass the customer. Stop all these nonsense. Now you have stopped taking my call. Till now no technician visited my house. How long you people will harass me. What action you could have taken if you happen at my place. Don't you think the mental torture we are facing. If machine can't be rectified, why don't you people informing IFB for replacement. It is very much ridiculous. Above all please check my complaint history during last three and half years, you will find almost 25 to 30 complaints, It is very much unfortunate and strange behind the several complaint. This means the the washing machine I purchased had initial problems from IFB factory itself. We didn't bothered because everytime the problems were fixed for few months and again the machines started malfunctions. If such type of sales and after sale service shall be continued by IFB INDUSTRIES then the time is not far from ruining of IFB. If the behaviour of service centre isn't checked, then you people are forcing me to take drastic steps against IFB.
                                        NIrmal Kumar, E-7, Alaknanda apartment, Rampuri, Surya Nagar, Ghaziabad 201011, UP
                                        Verified Support
                                        Jun 23, 2017
                                        IFB Industries Customer Care's response
                                        Dear Nirmal,

                                        Hope your issue has been resolved. Do write to us if you require further assistance.

                                        Regards,
                                        IFB APPLIANCES
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