IFB Industries Complaints & Reviews

I am a longtime IFB member and I own IFB senator 6KG. I have been paying AMC regularly for past 2 years.

I raised a request last week on Wed 17th May, 2017. Service engineering came on Thursday, 18th May, 2017 opened the machine and mentioned that couple of parts needs to be replaced.

Since then, I followed-up multiple times, the issue is not resolved.

The service agency is Deepa enterprises.

I am facing such issue for the second time on service requests. This is bad customer experience by IFB.

My IFB washing machine has developed snag. I lodged a complaint with IFB service centre TICKET NO. [protected]. The technician called over phone that he was coming and since I was in market, I requested him to come in the evening or next day but he promised to come but he closed the complaint.
I again lodged a complaint Ticket No. [protected]. Two technician have come and every body promised to come next day with material but no body is coming.

I'm Chandra Prakash. I ordered IFB Front Load Washing Machine through flipkart and got it delivered on 19th May 2017.
Then a demo person came and found that plumbing work is to be done to fit the inlet pipe to the tap. I got that done and called the executive.
The executive (+91-[protected]) doesn't even care to receive the call even after repeated calls.
And I got SMS saying that the corresponding Request ID ([protected]) is closed even before the service.
After raising a complaint I got incident ID E189665 and no call/response after that.
Pathetic service from IFB, to say the least..
Really frustrated.
Order ID with flipkart : OD[protected].
Request No. [protected].
Incident ID E189665.
Please respond immediately.

We made a complaint related to washing machine on 12/05/2017 but till date there is no respond from company my registered Complain number is [protected] and registered on Name Kalu Ram Soni so we request you support us as company is says that we will provide service with in 48 hours.
Now company have do this service at free of cost as they fail with their commitment.

I purchased sonorita plus in 2002. It was maintned well and till march it was working well. I am taking AMC REGULARLY. In april i have taken amc again. Two days before i had a problem with machine. Service engineer visited and told me that spares are not available u have goe for a new machine.

I was surpriswd to hear that an international company also playing cheap tricks and cheating customers by stopping production of spares after 14 years. Then how the machines will sustain for a considerable period. Now Ifb is offering 10 years special warranty. Customers has to look into it.

I had purchased a microvave ifb model 25 dgsci s no 0792 from khandelwal enters jaipur rajasthan. Its turn tray stopped working within a month. I have been complaining again and again but service boy visits and states that motor is defective promise to return wit motor but never do so. The call center number keeps wasting time putting across from one operator to other without any help and then phone gets disconnected. I am fed up as i have wasted money and am unable to use a product. This the last atempt i am making after which i will approach consumer court.

Rkesh kumawat

The customer care person from pune[protected], maharashtra (India) called me to schedule a demo for the newly purchased microwave. I asked them about the working hours, he replied from morning 9 to evening 9. The demo was scheduled at 6.00 on 24th may 2017. But the installation technician called me and telling rudely that the customer care guys were not aware of the working hours and they do not work after 6. I have cancelled my important appointment at 7 for demo of this appliance. Could you help me with this.
My ticket number is [protected]

Respected sir/mam,
I live in pune maharashtra. My pincode is 411033. Contact no is-[protected]
I have purchased the front load washing machine of 7kg from vijay sales chinchwad on 13/5/17 and my dealer registered to you at 15/5/17 it was said the the person for demo should come in 2/3 business days but today is the 11th day from my purchase and still the person for the demo has not arrived yet. And i am calling the customer care
Everyday since 20/5/17 but the person there is only apologizing for the mistake and not actually solving my problem. I expect the person for the demo today it self because its been long time now. Please kindly try to solve my problem as early as possible.
Thank you.

Split ac installed by untrained person, gas leaked in a week time of installation, same person came again and done further damage to machine, 8 days gone complaint yet to resolve.

I am using executive plus model of washing machine, i m facing problem of to much noise and vibration from last one month, no one is listning my complaint niether customer care nor local center, 10 times mechanic come to my house but no solution till now, very bad technicall as well as customer service, my latest tkt no is [protected], still pending no one came my repeated call to customer care, local bathinda no..[protected] and on reapeted calls on area manger mobile no[protected] given by customer care, area manager on phone telling me from 2 days that he is coming, he is coming but no one came yet, i call this no 10 times, i m using so many products but i never seen this much bad service...

I have purchased Air conditioner in the last month and installation completed on 5th May. After 3-5 days left we facing cooling issue the same we had complaint there, from where we purchased. The only good thing for me was the executive came next day he had checked both of pipping and AC out and filled gas also. I don't know which is a bad luck the same issue have faced again 2-3 days. At first i followed with where we bought it air conditioner but he also not resolved my queries. no buddy visited till then. After irritating i have raise complaint on IFB Helpline number and he also not resolving this issue till date.
I always will suggest to my colleague and friends please don't buy IFB product. you can't get good service and all.
I have learn one lesson that we trying to save some money may lead to bigger problems in future.

I will buy washing mascine in 5 year later, every year is stop working, and when i call company maccanic. So maccanic come after one week, and every time tell me this part wanna change this part wanna change. So every year i spend[protected] rs without bill and i don't n how much prize the part and i don't understand y people buy this costly ithem if every year spend so much money

My ticket number is [protected]. Even after 48 hours of registration of my complaint no technician attended my washing machine defect.
I am having washing machine of front load type, fully automatic, Elena Steam, capacity 6 kg. So far I have spent almost 10000 Rupees for repair only.
Washing machine start button got stuck in start position, triggering ' error' signal. I am unable to operate my washing machine.
Very poor design, poor customer service..

This complaint pertains to ticket no.[protected] dated.16 th may 2017 as confirmed by you through an sms on my mobile.
It was assured that the complaint shall be attended within 24 hours, as usual.
The nightmare started there when we started calling the technical staff to attend the repair. On 17th one technician came and varified the amc voucher and returned without attending the repair stating that the said amc was not covered by the [protected]@ nch to which he is attached. However he assured to allert the pertinent technician so that he will come and attend immediately.
There after i have left no stone unturned to get a technician to repair my machine but all my efforts are futile.
These are the mob. Nos. I called for help
[protected]; [protected]; [protected] (Land line); [protected]; [protected]; [protected]; [protected].
The pattern of responses were as under,
1) our technician is on the way to your home and may reach in an hour.
2) spares not readily available and looking for supply.
3) talk disconnected half way and switch to busy mode so further conversation is cut mercilessly, a slap on the face of a valud customer which no modern marketing guru appreciates.
4) shirking own responsibility, and finally
5) deleberately not answering the phone.
What can any body call such absurd responses as... Irresponsible? Short of customer care? Bullying the valued customer? So on.
Me and my wife both senior citizens are living together and helping each other and imagine our plight without washing cloths for such long time and no help coming from outside.
Hence i am forced to send this letter which may be treated as notice to attend the servicing/repairs within 24hours from now failing which i may have to seek the help of customer redressal cell to bail me out of this sitiation.

The service provided for IFB air condition in bhubaneswar is very poor. As per the commitments provided while purchasing is not followed and also careless in attending the complains. Once came for service if current supply is not available for the instance then the turn for service is over. I had purchased an AC in Jan 2016 but did not get the service properly till date. Presently my IFB AC is not working properly as compared to other AC I have installed in my home, but service center is not responding.

Debasis Sahoo
90/1410, Sainik Nagar
Infront of SBI Colony
Kesura, Bhubaneswar
Pin - 751002

While running the "Daily use" at 60 degree temperature the machine starts blinking showing F5 . It does not work in spite of following the instructions given in the manual and restarting the machine.

Please rectify asap and also suggest an alternate programme till the problem is resolved.

Complaint was registered on april 6th and till date the issue is not solved. We called ifb customer care several times and its of no use,
In the month of april, service reprensative visited our house and had taken a spare part and promissed to repair the product in 2-3days.
We tried to reach the reprensative several times and they are not responding to our calls now.
I regreat to take ifb microwave oven and the hirache is worst.
Note - none of the complaints are resolved and mentioned the details below.
Complaint no -
April 6th - [protected]
April 15th - [protected]
May 15th - [protected]
May 17th - [protected]
May 20th - [protected]

We have ifb washing machine elena model. We have submitted the complaint and the guy who visited us charged us 400 rs. He hasnt given any receipt? Is it really 400? Also the washing drum is making noise and he told me to replace it completely and told me that the total cost for changing the drum and one more sensor will cost me 9500? Is it real? I am now worried about the same as i can see the part is costing 600 rs and ifb service guy told me 9500.
Please clarify.

IFB - Set yourself free is what they say but exactly what they have done is set themselves free after looting our money. Two years ago we had bought a IFB Washing Machine Top Load AW6501 for a whooping price of 20, 100 INR but since day one it has only been a mess. We had spent around 10000 just for the problems which had arised in the past two years . And two months ago the washing machine stopped working completely and water started leaking out of the machine all over the floors . We lodged a complaint with IFB and the service executive from VCare Services visited us . He complained that some motor was not working and he has to change it in order to solve the problem.He gave us two options saying that you can either change the motor for 2480 INR or you can put AMC with our company for an amount of INR 4485 with two years warranty.He told that whatever the problem is will be taken care of without any charge and he took the money.Now as soon as he left, We checked the washing machine and even though he changed the motor the water is coming out..So we feel that it was useless to change the motor.We again lodged a complaint with IFB two weeks ago..and no reply from the service person .Again I have made a complaint two days ago and still no reply . So this is what they provide you as a gift for trusting their brand.

Contact number : [protected]

Really i am very happy to inform you that i have purchased a front loading washing machine from ifb a well known company among house holders all over india. But when a complaint is lodged no doubt about there quick response... As soon as they reached the spot.. They are very eager to check whether it is under warranty or not.. If it is not under warranty the customer is so lucky that the complaint will be sorted out withi no time... But it is under warranty then the drama starts.. That item is complaint and it is out of stock.. As soon as the item comes complaint wiil be cleared.. After some days again approaching they tell if it is emergency we will fit a used item and whenever the item comes it will be replaced... Thats the end of the show...in turn they will close the complaint. Actually i dont know how many months it will take to make a double valve or something like that... So i humbly request you to take a note of this servicing centres if you want to keep the customer satisfaction.. If it means..