IFB Industries Complaints & Reviews

I have Registered a complaint on Feb 07 2017 ticket no [protected]...persons from ifb came after one week...they checked the machine and told that drum needs to be replaced, we will intimate in one week...it has been more than one month, no one has come for replacement...in between we called two times for service centre and they are just giving some other number and asking to call them...really feeling bad with service provided by IFB...I will never suggest IFB for my friends...

CUST CODE : 2900375
i have registed a complaint on 13th jan 2017 to change the motor of my washing machine and till date no one has turned up. i have told these people that my AMC will expire on 28th jan and these people waited till it expired and called me several times for renewal and not for rectifying the compliant..\these people are so smart and they do not give any proper service till the AMC is there. kindly take necessary action against the mgmt

I have purchased one AC on 31.01.2017.We have got a call from IFB and that our said person will come and installed the AC.They said installation will be charged Rs.300 and Rs.100 for pipe fitting.Two person came and installed and paid Rs.400 and Rs.100 for tips.We have not taken any bill as we were not aware of the same.They have no identity proof of IFB. Currently we have problem in AC and no one is coming for any services.

I am in Jaipur...have shifted my house and wanted to reinstall my washing machine. One Mr shibu said he is working in ifb and looks after khatipura area and he will do the work and there is no need to call up ifb customer care. He did half the work and after that we have been calling him everyday but he is not coming. I have given a complaint
No [protected] dt 01 Mar 17
to customer care for reinstalling the machine ...but till date nothing has happened. Pl help.

RN Mutalik
466/2 Pratap Officer's Enclave
Khatipura
Jaipur 302012

We have an under warranty Elite SX IFB washing machine. We registered complaint 3 times but still the problem is not resolved.

Problems that we are facing:
1) Water Leaking from bottom. - for this we were told that the de-scaling product that we had used was expired and that had clogged. We purchased the new descaling product and used that still water is leaking. Very bad customer service from IFB. Representatives who came did not even wait for a complete wash cycle to confirm if water leakage is still there. Such bad customer service is not expected from IFB.
2) The control panel replacement. - The service representative told that as machine is still under warranty, he will come and replace the panel. Not heard from the representative ever since.
3) Machine top body replacement - We have told the service representatives so many time to replace the top body which has developed cracks (pics attached) still nothing from IFB end done.

We are very disappointed with IFB, as we are not able to use the machine for 3 weeks now. Please take some action or else I will have no option but to take legal action for the grievances that we have suffered.

I have already registered a complaint in the National Consumer Complaint forum. The link is : http://www.complaintboard.in/complaints-reviews/ifb-elite-sx-washing-machine-l60...⇄

Regards,
Sohrab
[protected]

IFB washing machine has been purchased a year back in 2015 which has 4 yrs of warranty period. The rubber along with the steel wire in the door of the washing machine needs to be changed. we have called the customer care to repair it & they said it will be free service as we are in the warranty period, but when the technician came home, he said we will charge for it as the parts inside the machine will not be charged but the parts outside,...

Hi,

Today my IFB front load washing machine had Water Pump filter issue, water was leaking out. It has been 3.5 years I purchased and thought still my machine is under 4 year 100% warranty. But the technician told that warranty is not covered for this and when i asked him about 4 year 100% warranty, he smiled and strangely said that "It is a false commitment given by IFB". He is also charging Rs.450 for service and for filter Rs.4850.

Not able to understand whether IFB is cheating or Technician is cheating. I need genuine reply from IFB.

Thanks,
Murali

Washing Machine covered under AMC since, 03 Dec 16. However, even after repeated complaints about excessive noise, the representative attending seem to be clueless and attend the problem on ad-hoc basis. The repairs have been attended to by representative five times in Feb 17 with the drum being replaced also in Feb.Presently, washing machine non-operational with burnt smell and smoke emanating from inside. Have been facing lots of trouble inspire of having an AMC and the response of the firm leaves a lot to be desired. Hope the issue is resolved at the earliest and give us respite from this inconvenience.

I have registered a complaint for non-working of washing machine which is under AMC on 27.02.17 with complaint No. [protected]. This was not attended till date and your service people are making mockery stating the complaint is transferred to Marthandam, in Nagerkoil district where as i am living in Chennai and My address is clearly available in the AMC forms. Company have very bad service people who have no care and respect to consumers. It is very bad situation not only to the users as well to company also. We loose faith in services. To day I have received another message as if the complaint is resolved though no one came to attend. Without any service attention report, how is that a message is generated. Will IFB please sincerely look in to the complaint, without simply saying 'inconvenience is regretted' . I request IFB to introspect ...prasad

I had book the demo for my microwave last week but still none of the executive call me or visit my place . This type of customer service is very prethatic...I will never by any other product from this company...I thought to by washing machine but now I change my mind for this...your company employee is also not doing anything on my complain ..please do the needful asap

Sir
I have conveyed my washing machine
Complaints to my nearest service point
At Chenganoor . aleppy district. kerala state, last week, but not yet rectified.
I am calling daily to the office for the same problem, but no response, please make arrangements to solve my complaints.
Jayakumar VR
Anjanam, Kadakkad pandalam
Pin 689501.kerala.mob [protected]

Since we have bought the washing machine it has been showing different errors again and again. This time it is showing dp Er. When I m calling customer care our call is not being picked up.
Awful service :(
So let me know why the he'll is it appearingoing and how to resolve this or else I am not going to prefer anybody to buy any single product of Ifb.
Kindly answer me without redirecting to any page for God sake.

The complaint was done two months back regarding the microwave oven.
The customer care people never came to take the oven and get it repaired.
Finally, they took the oven telling that there is some problem with some part and needs a replacement.
Now, they are like the part itself isn't available in IFB as the model is old, Please call the customer care and we shall return the oven to you.
This is not the service we are expecting from IFB. I wonder how can parts be not available in IFB itself. This should not be done after continuous calls for two months. Attaching the pics.
FYI this is not happening with the other electronic appliances like Prestige, Samsung, Preeti etc. There is always replacement for the parts though the machine is old. Hope there will some action on this.

I have registered a complaint on 14th Feb as my IFB machine electronic panel was not responding hence unable to start the machine.
Recently I have paid a large amount for reinstallation too.
For the last 2 weeks I have been making calls to both IFB call centre as well as their Chennai service centre.
Both teams are not taking responsibility and are causing me unwarranted mental trauma.
Should there be shortage of spare parts the IFB team should ideally replace the machine and not just evade the issue.'
The call centre agent just puts you on hold for 10 minutes so that we disconnect the call.

My request number for installation of a new machine is 19217960. It was supposed to be done yesterday but nobody turned up.I have been following up on customer care who gave me number of area incharge Mr. Surender Sharma who is saying he does not have my request in his data so he will not help.My old machine has been picked up as it was an exchange deal.I have no alternative for washing the coths. I wnat my machine to be installed and demo to be provided today without fail.

Regards
Rishi
[protected]

There is water leakage from the washing machine. I have amc dt. For 2 years 31/06/2016 the service man visited after a complaint. He said the door rubber sleeve to be replaced and the amc does not cover it.
1. We were not informed at the time of amc about this, as it costs just rs. 200/- more. Why?
2. However on enquiry it was informed they are not covering rubber items why?
3. Now the sleeve to be replaced and we are informed the cost is rs. 1800/-. But on verification from your web site, we found it costs only rs. 325/-.
How we are asked to pay rs. 1800/-? Why this loot by your service agents.
4. Earlier also about 2 years before we paid rs. 850/- for this rubber sleeve.
5.

On the[protected] technician venkatesh - phone number [protected] has for service as we have amc signed. He started cleaning the washing machine and after some time the door handle got stuck and he could not open, he left saying he will come next day and repair the same. But never returned.
Next on[protected] technician manjunath came - phone number [protected] to service based on complaint lodged, removed the door and left saying he will come next day but did not turn up.
On[protected] technician ravi [protected] turned and fixed the handle after taking 450/- and today the washing did not work, the machine is taking up water and spinning and after repeated calls ravi is not answering call.
I have lodged another compliant today ticket no.[protected].
It is complete failure of ifb waching machine servicing person who do not know about the technical details of machine and they are spoiling running machines. Help us out of this trauma at home and machine.

I bought a washing machine in October 2011 and the machine developed a problem few days back. I lodged a service request in toll free number on 25/02/2017 afternoon (IFB ticket number [protected]) and they said they will send local technician will come within 24 hours. still now not a single person came for survey. So kindly requesting you to do needful.

Since 16th January I am registering complaint of my inbuilt microwave. My previous complaint number is# 19041465, present complaint # [protected], my ifb costumer I'd is 30090191. I have called area manager also. But till today it's not been rectified. If this is the service of" IFB", then we won't recommend to any one to buy your products. Spark and loud sound comes whenever we start using the device.

We have purchased IFB Elena DX washing machine 5 years back...we had no issues regarding the product.With out our complaint one day IFB service centre person came and said that your machine warranty is getting over so please get your product serviced before the warranty gets over. The next when we used the machine automatic has bee not working so we called him and asked him what had happened. He said the timer has gone. This all happened in September. till then we called him several times he is not at all responding till today... So Kindly take action against him and send a skilled service person...otherwise i will go to consumer forum regarding this issue... Hoping a positive service from you.

Regards,
Surya Kiran Reddy
[protected]