IFB Industries Complaints & Reviews

I have ifb front load washing machine eva series. The door is not locking
Complaint request [protected] on 23rd july.
1st aug and still the issue exist.

The technician never reported me back with the issue.
Atleast 5-10 times called customer care no proper reply.

[protected] - samapth. Finally got hold some person supposed to be manager of the ifb store from where the technician came. But...

I have placed the order on 16th july 2016 through customer care people. still now i didn't get the product.

Order no:[protected]

I called ifb care more than 8 times but all gave false commitment including customer care and floor manager/supervisors. they were rude while talking.

I didn't get any call from ifb. please do not contact ifb customer care it's a waste of time.

Ifb products are good but not there technical team and customer care.

Sir,
I bought an ifb mcrowave 30sc4 (30l) on 26th june 2016. the glass turn table broke within one week of purchase of oven while i was baking at 200 degrees. very bad response from customer care and technical side, instead of solving the problem they were blaming me for its breakage. they informed that it won't come under warranty and i have to purchase one at rs1000. i said i am ready to purchase but i want a technician to come and demonstrate before i use it again. its 1month since and there is no further response from their side. i have been using lg microwave for past 10 years and baking in it and i have no problem with that till now. plate tray rotating ring support roller which came with the machine was found sagging between the wheels. i informed the technician about this.

Totally disappointed with the product and company service. the complaint is unattended and the machine is lying idle. very poor response

I am owner of IFB Senator Aqua Washing Machine. I had first placed order for a trolley stand vide request no. 319238 on July 10, 2016. This request was unattended and I followed up with their customer care no. on July 25. To my shock, I was told that the request was closed without it even being attended!

Anyways, I was informed that my request had been reopened and will be attended within 24 hrs. I followed up the next day, July 26 and was told that there was no such reopening of request on July 25. So, I had basically been lied to by the customer service exec.

A fresh request was placed then with request no. 321362 with a promise to be attended on same day. I was also told that matter has been escalated to Senior Branch Manager, Mr. Vivek Mane. Matter remains unattended till date. This shows the poor attitude of customer service team, even a "senior person" such as Mr. Mane included.

This is my first IFB product and perhaps the last. Never seen such poor service from competitors like LG, Samsung etc. While IFB product is decent, customer service is terrible.Seeing the other complaints here, I see such customer service issues is very common.

My #IFB washing machine stands pathetic #poorservice for past 3 days and repeated call and reminders are of no use. All phones to Gr. Noida Service Center are unanswered. I am in trouble as you can understand. My ticket No. is 18177433 reg on 29/07/16, Could you pls help me in this regard. There has been no response from IFB customer care except for the lip service. No service engineer visited in 3 days.

My self hukumchanf gaidhani i live at samarthnagst murmadi (east) ta - lakhani disst - bhandara state-maharastra pin 441804
I was parches ifb elena sx 6kg 800rpm washing machine four year ago but naw its door lock ws not worl properly henceas arly as you mast send ifb elena sx 6kg 800rpm washing machine door lock. and i am paid all tha legal charge's
Than you

Dear Sir,

I have raised the complain through customer care and regularly basis follow up. but no action more then 15 days...

My Complain No:
1. 18075208
2. 18075301
3. 18136912

Even one time IFB technical guy visited and close the ticket without resolution and again raised the compliant on 21st July.

Previously it was created on 9th July..

Regards
Sirvash Sharma
Noida

My microvave ifb company is not heating. Last 5 years this problem is making again and again. Your product is defective and complaint does not resolved. I many time give money for this problem my mobile no is [protected] and my address is 1 / 1255 malviya nagar jaipur 302017 e - mail id is [protected]@gmail.com
I suffer same problem again and again and daly needs suffermy other cousions suffer same problem
Please do urgently resolve this problem

Dear sirs

My customer id is 2152118 having serena fully automatic washing machine
Only 15 days back the complaint had been attended after lot or pursuassion though it is under amc
Again it is not working

It is high time and almost lost my patience suffering from the day of purchaseing your products

The complaint needs to be publised let it be lesson for other consumers also

I have tried to contact the ifb company in india about a complaint about my ifb mircowave which was registered 3 months ago. Nothing has been done so far. All the contact numbers the company advertised are either nonfunctional or they simply refuse to answer phone. My city is trivandrum, kerala. I tried to contact the ifb manager (Mr suresh kumar) at trivandrum, kerala state, india, mobile no: 0091 [protected]. He is supposed to attend this case, but his mobile is always switched off!! I am so frustrated. My e-mail is [protected]@hotmail.com. Please advise me as to what should be done.
Thank you
Chandra

We are having front load there was some issue so i called up ifb service center (ramanathapur, hyderabad) one mr srikanth (cont no: [protected]) came to me and said there was mother board problem and replaced it and took original mother board with him stating that he have to submit in the office and charged 4000/- as servicing charge. and again it has stopped running after 15 days and once again gave a cal to srikanth and he said to replace once again. i have decided to not give a complaint to servicing center again. i want to know what went wrong whether the spare parts the of ifb company are genuine or servicing person mr srikanth bought and replaced cheap quality mother board. kindly let me know take necessary action.

I purchased ifb 7.5 kg top loader washing machine from kings electronics, khadakpada, kalyan on 19/06/2016. i got delivery on 21/06/2016. on next day 22/06/2016, ifb representative mr. jitendra singh came for showing demo of washing machine. he handled a new washing machine very badly that my new machine got many scratches. after that, we ordered him a machine trolly and cover and gave him a cheque in favour of 'datar service' and he gave assurity that these products will come on next 8 days.
Cheque is already cleared on 27/06/2016. but its almost a month now, but my product still not come. we continuously take follow up with ifb customer care. they gave us mr. yogesh's mobile number but he never picked up calls.
Now i am really fed up with these guys and ifb company. it is the first time that i am facing this problem with any reputed international company.

Respected sir,

I m a customer having ifb washing machine for which i had loadged complaint regarding change of drum. It is regret to inform that no one had turned up so far. During last visit from the nearby service centre palakkad, kerala the person attended the problem has explained that the drum is having problem and had asked me to take amc and loadge a complain after 40 days to get the drum changed. Accordingly i have paid rs. 3920/- for the amc. Accordingly i have loadged a fresh complaint over phone at palakkad service centre and further though ivrs which are still pending as unattended. My registered mobile no is [protected].

Water is not pumping in to the detergent powder area and also programming problem. We have repeatedly giving complaint but we are not getting any response from your end. Your service center is asking the complaint number but we are not getting any number from your end. We are unable to use the machine. So you are requested to attend the problem immediately and correct the mistake.

A complaint was filed on 27 th june 2016.. Immediately we got a msg stating that complaint number is [protected] and technician will attend soon.. But after repeated call for two days technician came and said a tube has to be replaced.. Next day the technician called and said he is coming to replace the tube.. But till date he has not come... When we called the office nobody is taking the phone... Again when contacted customercare, they said complaint has been closed.. Again they registered another complaint on 13th of july... Then also nobody came..20 th june got a msg from ifb saying problem has been resolved for which i replied no and they replied that complaint has been placed in esclaratory cell and will be resolved soon.. Got a call also stating the same... But no one came to attend the complaint.. On 23 rd july again i contacted customer care and they a complaint has been again registered.. They gave a contact number of a senior officer which we are contacting for the last 3 days.. Yesterday technician called and said he is attending a complaint nearby and will come after that... But tiil now he has not come...

I m umapathy from coimbatore. I am using ifb fully automatic washing machine, it get repaired on 15/7/16. I registered complaint on that day itself they gave complaint number: [protected]. My customer id number: 3667026.
But they are not responding my complaint. I call them daily for service but they told service man will come on evening but no one attend the service. Customer service is worst & very poor in coimbatore.

I own a washing machine ifb senorita plus and have signed and amc with ifb industries limited for 2 years.In the past 2 months, since i shifted to bangalore, i have been having too many issues regarding the service from ifb.
My recent ticket number is[protected] dated 22nd july. Every time i raise a complaint, the technician arrives (A different one each time) and finds issue with a different part. He goes back saying he will talk to the officials and get the part the next day. And everytime we need to make a dozen calls before the technician arrives. And ultimately he tells us there is another fault and he will talk to the officials and get back the next day. And the story continues……
Pathetic….. Disgusting………highly unreliable……. Is how i would rate ifb customer care….

Even after paying for amc, there is no use and we haven't used the machine for single time.
After calling the ifb service person, he advised that the sacapsor and other parts is not working properly, which cost more than rs. 4000.
Hence the service person suggested to enroll in the amc, as the cost of amc will be around rs. 3900 for 2 years. Paid on 18th feb 2015 via cheque.
After signing the amc, the service person told that one month latter only he can attend the fault. Its the internal procedure.
After one month, upon several followup, another service person came and used few powder pockets and charged for that.
He said it has to run, as he has other service calls he left immediately.
Its not at all working on the same day as well. Is this the way of earning money.
Its been a year. Still we have not run the washing machine for a single time.
What is the point in having amc, when the machine is not working.
Again contacted customer care, and today received phone call from service center from guduvancherry asking for the bill.
Contacted again, they gave me the email which all mails not delivered. [protected]@ibfglobal.com
Again contacted customer care they gave me a chennai head office phone number which no one responded.
Now the customer service person from guduvancherry is saying that they have take new franchise, i've paid to the previous service center.
Shame on you guys.

Worse kind of service IFB is providing already more than 24 hours it is that I've raised a complaint and none of the executive are reverting back
As usual the cx service says they ll get back to you and you ll not hear from them up till now

I recommend not to buy IFB after service worse
ticket number [protected]

Dear team,
This is very sad to write you mails over and over again and not getting any revert, this is very dis satisfying for a ifb user and is making me loosing trust in such good brand. I have filed 3 complaints regrading an e4 error been occurred in my top loading ifb washing machine. Few technicians visited and after changing many parts the washing machine is still showing the same error. First of all it takes several efforts and calls to ensure the technicians visit to check the machine. And after several visits they are not qualified/equipped enough to solve the problem. Its been 5 months the problem persists. Pleas find below the complain numbers:
March 9th ticket 17513407
Ticket 17431670
Ticket 17534266
Ticket 17622876

I can only request you guys to fix it if possible or provide me an exchange washing machine, if none of your technician knows how to fix e4 error.

Looking forward to an early revert.

Regards
Rashmi