IFB Industries Complaints & Reviews

I have made several complaints but they did not take care, and moreover they cancelled service complaints without calling customer, I have made a complaint several days ago (around 1 month) they did not take care of complaint. they kept cancelled 3 times I did not knew why, every time I called to customer care they said your complaint was cancelled, again I have asked them to create new ticket. but last ticket was created 15 days before,...

Following up with IFB for technical issue being faced at the time of switch on but none of the service person has still attended the place. very ridiculous. they keep on asking on phones whether the problem has been resolved, whether the service person has attended your Microwave.

Guys, this is not really done, we went for IFB, only because of its name & brand building, for which it is known.

This things is getting...

Complaint no. [protected] dated 7th may 2016 is not yet resolved. Complaint was attended by the technicians but not resolved.

Technicians from service center attended and repaired by charging rs.1500/-. But the problem remained.

We were contacted by customer care and an incidence 'e123433' has been generated in your escalation channel system on 15th may 2016.

Mr. Satish/tech/serv. Engg visited...

I shall not recommend to purchase ifb washing machine in a city like mumbai where humidity is high leading to frequent breakdowns. The service is very pathetic and there is no level in the appellate hierarchy which has enough hold on the service centres. I am using 7 kg digital washing machine and by now realized that even you complain at a higher centre, they will provide only lip service. They use the language "we shall escalate the matter"....

I have purchased the ifb ac 1acs24ka3tgc from the local dealer sankalp electronics, bhilai on 27/04/2016.Installed on 28/04/2016 from the first day itself from the one of the best company we are facing a lot of problem.
1) split ac is not working the as there is fault in the motor.
2) the water was flowing inside the room due to no proper installation.
There is a lot of problem we are facing from the first day with the...

Worst service ever from ifb, no response for complaint given (No.[protected]) for non functioning of microwave oven on 12th may 2016 till 18th may. Call centre ([protected]) simply says complaint is already cancelled.
Have been following up continuously with call centre everyday they say, technician will come now. Suddenly complaint is closed without attending after long follow up of 7 days. Their local service centre at chennai (Ph-[protected])...

My request No [protected]
It's been month now I lodged complaint their is person by the name Aashish from Sanpada service centre who visited had a check he started telling you have to replace drum, USP kit I mean display later on he said have to change the inner rubber
And he offered some schemes of warranty to sign, issue is still pending pathetic experience with the engineers here
No response when ever you call they...

It is such a difficult task to get ifb engineer for installation of washing machine on the specified date and if he does a pathetic job for namesake, it is a disgrace to call again. Post installation water nozzle is leaking, the machine is inclined and most importantly despite telling the engineer to install the machine at the consumer desired location, he has to install at the location most easy and confortable for him and justifying it...

Dear sir,

I have Elena sx IFB washing machine which is in warranty now but it is not working since more then 10 days.So i have called customer care on 2nd may 2016 and my complain no.was [protected].Then next day technician([protected]) came to my house and told me to change timer and door lock and he was also told me that he will come tomorrow to change spare parts because they are not working properly .i called customer...

I booked the complaint on 9th may 2016 through the[protected]... They told that the compliant will be rectified with in 24 hrs. Upto now we could now (13.05.2016) receive any call from the mechanic or service person. Hence i humbly request you to rectify the matter urgently and see that proper service should be provided to the customer in time. As we are regular customer of ifb and we are facing this type of problem for the first time....

I have submitted numerous complaints for repair of my IFB Senorita washing machine. The door handle and locking hook has become loose due to shifting from Dehradun to Gaya, Bihar.

Always I get an assurance that the Mechanic is on his way but all that is false.

I observe a clear cut case of careless, lazy, lax, unenthusiastic, half-hearted, uninterested, lukewarm, indifferent, uncaring, unconcerned, casual, offhand,...

Hi,

I got a IFB Washing machine in Unilet in BTm on May 7th 2016. Ticket No: [protected]..Technician called me on Moday around 12pm coming, I said come on Wednesday evening at 5pm..I have applied half day leave came from Hebbal to BTm(My Home), Atleast 20-30 times I have called to Technician name DEEPAK(Mob:[protected]) make sure to come.

Till 6:30pm I was waiting for him, wen I tried calling him, he stopped picking...

As my washing machine was making sound with vibration, I had raised a compliant with IFB customer care no:[protected] on 02/05/2016 and received a compliant no: [protected]. I waited for 1 day and no technician responded. Again the customer care was called up and they ensured that the technician will respond. Then I asked for the local service no to contact them directly and you had provided with local service center and his contact no:...

Washing machine - digital 5.5kg
no: 008639
PROBLEM:
we are from Vizag. The service centers are saying that there is no AMC for digital 5.5kg washing machine.
so the people of that center are not accepting for AMC. But when i spoke to my cousin who lives in Hyderabad(having the same system), she receives calls from the services center everyday to pay the AMC...but in our case it is not like that.
the person...

I had purchased the ifb top load fully automatic washing machine model no :w/m pl65rdw (6.5kg) on 8th february 2016 from m/s sirohi electronics, mahavir enclave, new delhi. There had been several complaints with the working of this maching since day 1. The mechanic from your service provider office came on 7th may 2016 but cound not repair the defect and give satisfactory reason and thereafter when i responded "no" to your message whether...

I purchased IFB washing machine on 30th April 2016. Washing machine model is senorita Aqua sx 6.5kg. This was fixed on 03rd May 2016 by the IFB service person named DASS. On 07th May 2016, we called IFB and ordered for IFB trolly for the same washing machine. The same service person named DASS brought the trolly and fixed. While the service person DASS fixed the trolly in my washing machine, he damaged the washing machine as he forcefully...

Dear Sir,

My micro oven is not working and I have raised a complaint with your customer care, ticket no.[protected], dated 03.05.16. The service engineer has visited and told that there is a problem with magnetron and will be replaced as the machine is under warrnty period. But to my surprise he didn't turned back and came to know that my complaint is closed without solving the problem. Once again I have given the complaint...

Hi,
I have purchased ifb top-loading washing through snapdeal at the moth of jan-2016. From may 2nd onward stopped working showing d0 in display. The water is getting filled after that throwing the message d0 in display. So i have registered a complaint on 6th may 2016 through ivr. They promised me it will attened with in 48 hrs. But no one has called me. So again i contacted on 08th may 2016, they provided local contact, i called...

I would like to draw your kind notice that i have purchased ifb washing machine senator vx on dated 04.09.2012 vide invoice no. [protected] from ifb branch at parwanoo, district solan, himachal pradesh in the name of ramesh kumar sharma house no. 46, phase 1, housing board, baddi, district solan himachal pradesh pin 173205

Kindly arrange to depute service engineer at the earliest to rectify the problem so that i may be able...

We own an ifb dishwasher which is under annual maintenance contract had a problem. For which we have registered a complaint with ifb customer care a month ago. Despite so many follow ups and phone calls there is no response from the agency. Whenever we call the customer care we are getting the same answer the case is assigned to our staff. We have also escalated the matter but there is no action taken so far. Hence we request you to intervene...