IFB Industries Complaints & Reviews

I called up customer care three times and they are really making fool of customers and no proper response, [31/05/2016 at 8:38 pm for 1st time]: customer executive has asked about problem and i have provided information later that no response from executive and waited for 3 mins. So i have decided to disconnect call and disconnected

[31/05/2016 at 8:41 pm for 2nd time]:
This time other customer executive asked same and same issue no response again

[31/05/2016 at 8:41 pm for 3rd time]: this time one of the excutive asked same and he said that our application is down so call after sometime so i asked him to transfer the call to his supervisor he said he is not in office...


This is how ifb is making fool of customers and they don't even care about the people problems with thier appliances... They just want to sell thier uselesss products to customers dats it

I really fed up with ifb and will provide worst feed back which i got from ifb to my frinds who really wants to buy this brand

Dear Sir, I have purchased IFB 38ltrs Micro wave oven SRC1 MWO fro light corner shop patna on dated 9th May 2016.. but sorry to say despite our several reminder follow up by phone for home demo but till now no body came in my home jamui.
one person came but he refused to give the demo and he told i am technician i don't know about cooking system, first time i saw this model. he is taken only a photograph with oven and go back.

So please send a demo boy to my home for demo as per company policy.

Our washingmachine - recently brought within warranty period, after several attempt to reach proper serivce centre at last the person from "swayum" service centre came and told us to replace front electronic panel... Since our machine is under warranty it can be replaced... But ithas been more than 3 months no one is turned up... And the nentioned service centre working persons or sweepers not even have courtesy to attend with due respect to the customer especially"buvaneshwari"... Hope only employee can take or attend a call not the scavengers or sweepers...

The above mentioned machine is purchased in 2013, now its not functioning and its showing error as" DOOR".

It comes under warranty.

I have contacted the service person 2 weeks before, but I have yet to received any services,

we have bought 3 machines IFB Front loaded washing machine, but we have gone through the bad experience with IFB.

its not a first time the service gets delayed.

I am extremely frustrated with five months of follow up with ifb services, problem is not solved yet.

They attended the complaint on january 2016, and did a service for rs. 3, 500. Still the motor sound was high, so the service person nagaraj advised us to go with amc.
And we booked a amc for rs. 5, 500.

Then when we gave a complaint after 40 days, they told that the motor will not be covered under amc.
In that case why did the service person advice to take amc. Is it only to get the money. If the service person don't know fully about amc why do they tell about it.

Then after long frustrating conversations and follow ups, there was no progress, and we paid around rs.3800 for the motor.

The service centre never took anything seriously, never sent any service person again.
By the time it was april 2016, when another service person came and told that the drum is not in good condition.
As the machine was not used for 4 months the drum has got damaged, and this is because the ifb service's carelessness and not attending the issue in time.

After few weeks another service person came with a drum, when checked it was an old drum removed from some other washing machine. We did not accept to replace with an old drum.

It has been five months completed from the day of complaint and there is no response from ifb.
I am following up daily with them, and they say some reason that the parts are not ready, or the in-charge person is not available.

Whatever it is, it wont take more than 5 months to fix a washing machine. So far i have spent totally around rs. 13, 000, and waited five months, still the issue is not fixed.
This shows how efficiently the ifb service is functioning. The people at service centre don't care about the customer. There is no proper hierarchy or next level, where a customer can complain if there is any issues.

If this issue is not solved soon, i will go for legal remedies.

The following are the details of the service centre,

Bhuvana, ifb industries, vadapalani, chennai

My name is Soumya Thomas, from Ernakulam Kerala. I am a government employee. I am very unhappy about ifb services. I had registered a complaint regarding my washing machine almost two months ago. I am not upset that the machine is still not working, but very much aggrieved that no service person has come to atleast see what the problem is. As my husband is a seafarer, his mobile number (registered number with you) will not be always available and hence I had given my mobile number ([protected]) instead while registering the complaint.

The worth part is that I had contact a regional service person citing the above, about 2/3 weeks back. Though the person had assured service, there was no response thereafter.

This is not expected from such a reputed company.

I am extremely dishearten to experience the poor service of ifb in lucknow. I have been struggling from last 2 months to get my washing machine repaired. My amc got expired on 11th apr which i got renew on 15th apr, had logged a complaint on 30th apr followed by 5th may, finally the guy visited to replace the belt which got broken. Immediately after he left, my machine stopped working, since then i have been trying to reach you guys.
My amc number is d[protected] in the name of tanveer zehra, [protected], [protected]

Hi,


This is kumar from Bangalore. I have purchased a IFB front loading washing machine and after the warranty expired, i have got into AMC

with IFB by paying 3000/- rs.


Now i have got a problem in my washine machine for which i raised a complaint on 30/04/2016. The ticket number is [protected].
But the same was not attended to and the ticket was closed without intimating me or consulting me and even without attending to the

issue

Now, I had to again contact the call center to lodge a second complaint, ticket number [protected] raised on 23/05/2016.

This time around its been 9 days now and there is no update except that the technician calls up and says the required item is not in

stock and will be replaced in a day or two.
Inspite of repeated follow ups, the technicians only say that they will attend to the request in 2 days bt the story is same...No

response or resolution


Even after 9 days of the second complaint, nobody turned up. Whenever i call the technician or his service center, they either dont

pick the call or say it will be replaced the next day. I have now made close to 15 calls to various people but to no avail

THE MOST SHOCKING THING IS THAT MY SECOND COMPLAINT TOO ([protected] ) IS NOW CLOSED WITHOUT BEING SERVICED AND LOOKED INTO. THEY DIDNT

EVEN INFORM ME. PATHETIC...

This is the most pathetic handling of customer I have ever seen and want immediate action to get the machine rectified after all IFB

is not going charity instead they have charged us 3000/- rs for such service.

If required I shall furnish the details of the technicians who have talked to me multiple times but havenot fixed the issue

MY request to IFB is to completely abolish or remove the franchise model of servicing requests for AMC machines as these ppl are

really useless and money makers and nothing else, bringing the IFB brand to disrepute


Regards

Kumar

[protected]

I have purchased a IFB Eva aqua SX LDT front load fully automatic 6kg washing machine/Sr No. 012291 from popular retail shop "Vasanth & Co" on 22 May 2016 but they have delivered a broken/damaged washing machine to me. Two days later couple of person came from IFB for installation and they unboxed, noticed and informed me that it is broken. Then I went to retail shop to complaint, they said that it would be replaced by IFB itself and they have sent my details to IFB. Laterly a person call from IFB named "Praveen Raja" and asked me to send my details, machine serial number and bill copy via whatsapp. I did as like he wish. He said that it would be delivered in 2 days. but everyday when I enquired about my machine, he used to say by tomorrow or today. And today 27 May 2016, a women called from IFB and verified my delivery address. but until now, I haven't received my machine yet. what the hell I did wrong in this? choosing the IFB over other product only the wrong thing i had made. can any one please help me to take legal action on them?

I have bought IFB 1 ton split AC in April 2015 from satisfaction, Kolkata got installed at saltlake, kolkata. Just after 1 year passed now the AC is not getting start as Remote control showing no indicator. i have already changed batteries, but no result. my customer id in IFB is 11025392 .
I have already booked complaint on customer care number with ticket no. [protected] on 24.05.2016. But nobody attended.
Can i hope to get the reason for what remote is not working, can any help over phone to verify it any minor mistake.
My family abusing me for buying product of IFB as they suggested to buy LG product.
Now I am feeling cheated and great looser.

Sir mere pas ifb ki washing machine h uski amc ki hui h 21st may ko mere dwara online complaint book ki tachnician ne check kar bataya ki timer kharab h badalna hoga. 2 din bad wo timer lekar aya but wo diffective tha machine thik nai hui wo phir 25 ko 2nd time timer lekar aya doosra timer bhi diffective tha aur machine sahi nai hui. ab bol rahe h ki 7 din lagenge naya timer aane me. since i am working lady mujhe bahut pareshani ho rahi h kapde nai dhul pa rahe h. pl advice me.

We brought a washing machine 5 months ago, it is working fine but the connection between tap and pipe which supplies water to washing machine is not properly fitted by tech nation of ifb or the problem in product.. We have lodge complain regarding same the complain no. Is 17852263 trough ifb care. The service engineer contact us and demanded 500 rupees for the product. Why should i pay these amount if the machine is under warranty.

Pls go through the list of complaints I have raised in past for same problem.

Quote


Dear Customer, against your recent call a Ticket is generated i.e Ticket 16393870 and the Technician will visit Shortly Dt. 10.09.2015

Dear Customer, against your recent call a Ticket is generated i.e Ticket 16880541 and the Technician will visit Shortly. Dt 16.11.2015

Your Ticket No-[protected] 07.03.16


Unquote


IFB were unable to resolve the drum problem of the washing machine though was attempting to do so, however never complaint for changing the parts.

Lastly when the warranty got over on 03.03.16 the teams said that parts requires to be changed and is now chargeable.

I do not know whether these are poor tricks to cheat customer or IFB really have poor technicians.

When the complaints were raised to IFB’s Pune (India) Franchises Enigma the response was poor and when it was escalated to their Service Branch Manager Ms Harsali (+91-[protected]) the response was pathetic. Ultimately very rudely she mentioned that the case can be taken anywhere and mentioned that she is not authorized to give any response in writing or share her E-mail ID. (discarding any resolution).

May God help companies and customers from such Service Managers!!!


Regards

Ashwani Kumar

I had purchased a hob cooking top from authorised dealer of ifb on sunday but still i am fighting for the installation for the last two days with customer care and local team.

I am contacting cutomer care on their toll free no for the last two days and all they are saying that call is assigned further or take local team no then what is the benefit of customer care.

Still inspite of so many follow ups they are not responding.

Very poor services of ifb.

Parveen parmar
Rajnagar extension
Ghaziabad

Demo no[protected]
Customer id[protected]

My a/c is not working. I had registered a complaint on 16th may at[protected]... Till now no one responded to my problem... I got three service managers numbers from ifb seller... Those are deepthi, suryakumar & some other... Deepthi told to contact mr. Suryakumar{[protected]}. Mr. Suryakumar told me that he sent service person... But no one arrive to my home... After that mr. Suryakumar not responding to my calls. I bought a/c just one month back. Hat should i do... Who is responsible for this

My name is saurav brahma, i am from kolkata, my phone no is [protected], i have bought a ifb ac 3yrs ago.. 1st 2yrs servicing was fine.. But since 1 yr many problems came out... I have given 3/4 complaints to customer care this month as well as last month, yet they didn't give any response, they were just giving commitments to come with in 48hrs but they didn't come.. I totally fade up on their customer servicing team.. From my personal experience i will recommend this company's ac to anyone..

I am taken AMC but after 20 days same machine create problem and my complaint no. [protected] I am taken AMC Mr. Manoj (mobile no. [protected]) and its owner in kerala ernakulam, tripuntara service center owner Mr. Santhosh (mobile no. [protected]), beginning they responding sims to ok but now they are not responding even those they not pick his phone, I am facing last one week onwards lot of problem kindly do needful action

regards
satish

It is very painful to lodge complaint against this organization since i am using products from the same company.

I feel that there is nobody to listen to customer because this the sixth time that my Air-conditioner got fault and no proper response from your side,
this behaviour forcing me to knock the door of court which I don't want to do.

Kindly have prompt action of it or else i would receive your negligence as the response.

Hi sir/mam,

We have very bad experience with ifb franchise / customer service for last 1 week.. It is been 7 days we registered complain and no response. We have paid amc.

Some lady named bhuvana is so abusing over the call which triggered my temper and made me use abusive words.

To escalate her, we got in touch with so called franchise manger "priya", such a wonderful lady who doesn't even listen to customer and don't even understand what customer is complaining about.
The lady bhuvana is not fit to be in customer service and her so called manager "priya" is twice than the above said another lady.

We really want to raise a court complain again these ladies but both afraid ladies keep screaming over the call like fish market and not allowed to talk us.,
The funniest part they said was, customer has to record the phone conversation that customer service do not do it itseems

Are they educated customer service agents???

I have never seen such a worst service, since i handle lot of electrical items like fridge, 2 acs, prufier, etc etc.

I will try to make sure that none of my frnds / colleagues / family would buy any ifb products since they are not treating customers as humans.. Like their maids.. So sad and pathetic and so troublesome..

The escalation team is not at all worthy, they just connecting calls and not resolving the issue.
Some one named pradeep from escalation team has picked the call and connected us to the worst wonderful franchise lead "priya" you even made the situation worse.. Let me pray that none of the ifb customers talks to this "so called ladies priya & bhuvana" and to get their day spolied.

Whoever reads this make sure that this complain has reached till that so called wonderful ladies (Who always screams like fish market) and tell them that


"customer service only records the call for complaints and not customers"

Hereafter plz hire some one who is educated and not from such a low background to irritate the customers to lose them for ever.

I have shifted my house last month so i request to reinstallation of my washing machine at my new address. after i call several times then technician come and told that inlet tap will not connect to my machine, you have to change it first. i purchase new tap and install it . now i called several times that come and install it but noone is coming. i also purchase new tap adapter for pipe and connect it myself but water is overflowing from adapter. now my machine is not usable witout water inlet and no technician is coming to see after my many complains. my pn no. [protected]