IFB Industries Complaints & Reviews

Pls go through the list of complaints I have raised in past for same problem.

Quote


Dear Customer, against your recent call a Ticket is generated i.e Ticket 16393870 and the Technician will visit Shortly Dt. 10.09.2015

Dear Customer, against your recent call a Ticket is generated i.e Ticket 16880541 and the Technician will visit Shortly. Dt 16.11.2015

Your Ticket No-[protected] 07.03.16


Unquote


IFB were unable to resolve the drum problem of the washing machine though was attempting to do so, however never complaint for changing the parts.

Lastly when the warranty got over on 03.03.16 the teams said that parts requires to be changed and is now chargeable.

I do not know whether these are poor tricks to cheat customer or IFB really have poor technicians.

When the complaints were raised to IFB’s Pune (India) Franchises Enigma the response was poor and when it was escalated to their Service Branch Manager Ms Harsali (+91-[protected]) the response was pathetic. Ultimately very rudely she mentioned that the case can be taken anywhere and mentioned that she is not authorized to give any response in writing or share her E-mail ID. (discarding any resolution).

May God help companies and customers from such Service Managers!!!


Regards

Ashwani Kumar

I had purchased a hob cooking top from authorised dealer of ifb on sunday but still i am fighting for the installation for the last two days with customer care and local team.

I am contacting cutomer care on their toll free no for the last two days and all they are saying that call is assigned further or take local team no then what is the benefit of customer care.

Still inspite of so many follow ups they are not responding.

Very poor services of ifb.

Parveen parmar
Rajnagar extension
Ghaziabad

Demo no[protected]
Customer id[protected]

My a/c is not working. I had registered a complaint on 16th may at[protected]... Till now no one responded to my problem... I got three service managers numbers from ifb seller... Those are deepthi, suryakumar & some other... Deepthi told to contact mr. Suryakumar{[protected]}. Mr. Suryakumar told me that he sent service person... But no one arrive to my home... After that mr. Suryakumar not responding to my calls. I bought a/c just one month back. Hat should i do... Who is responsible for this

My name is saurav brahma, i am from kolkata, my phone no is [protected], i have bought a ifb ac 3yrs ago.. 1st 2yrs servicing was fine.. But since 1 yr many problems came out... I have given 3/4 complaints to customer care this month as well as last month, yet they didn't give any response, they were just giving commitments to come with in 48hrs but they didn't come.. I totally fade up on their customer servicing team.. From my personal experience i will recommend this company's ac to anyone..

I am taken AMC but after 20 days same machine create problem and my complaint no. [protected] I am taken AMC Mr. Manoj (mobile no. [protected]) and its owner in kerala ernakulam, tripuntara service center owner Mr. Santhosh (mobile no. [protected]), beginning they responding sims to ok but now they are not responding even those they not pick his phone, I am facing last one week onwards lot of problem kindly do needful action

regards
satish

It is very painful to lodge complaint against this organization since i am using products from the same company.

I feel that there is nobody to listen to customer because this the sixth time that my Air-conditioner got fault and no proper response from your side,
this behaviour forcing me to knock the door of court which I don't want to do.

Kindly have prompt action of it or else i would receive your negligence as the response.

Hi sir/mam,

We have very bad experience with ifb franchise / customer service for last 1 week.. It is been 7 days we registered complain and no response. We have paid amc.

Some lady named bhuvana is so abusing over the call which triggered my temper and made me use abusive words.

To escalate her, we got in touch with so called franchise manger "priya", such a wonderful lady who doesn't even listen to customer and don't even understand what customer is complaining about.
The lady bhuvana is not fit to be in customer service and her so called manager "priya" is twice than the above said another lady.

We really want to raise a court complain again these ladies but both afraid ladies keep screaming over the call like fish market and not allowed to talk us.,
The funniest part they said was, customer has to record the phone conversation that customer service do not do it itseems

Are they educated customer service agents???

I have never seen such a worst service, since i handle lot of electrical items like fridge, 2 acs, prufier, etc etc.

I will try to make sure that none of my frnds / colleagues / family would buy any ifb products since they are not treating customers as humans.. Like their maids.. So sad and pathetic and so troublesome..

The escalation team is not at all worthy, they just connecting calls and not resolving the issue.
Some one named pradeep from escalation team has picked the call and connected us to the worst wonderful franchise lead "priya" you even made the situation worse.. Let me pray that none of the ifb customers talks to this "so called ladies priya & bhuvana" and to get their day spolied.

Whoever reads this make sure that this complain has reached till that so called wonderful ladies (Who always screams like fish market) and tell them that


"customer service only records the call for complaints and not customers"

Hereafter plz hire some one who is educated and not from such a low background to irritate the customers to lose them for ever.

I have shifted my house last month so i request to reinstallation of my washing machine at my new address. after i call several times then technician come and told that inlet tap will not connect to my machine, you have to change it first. i purchase new tap and install it . now i called several times that come and install it but noone is coming. i also purchase new tap adapter for pipe and connect it myself but water is overflowing from adapter. now my machine is not usable witout water inlet and no technician is coming to see after my many complains. my pn no. [protected]

My washing machine is not working since long. I registered a complaint to the customer care. A person came at home to attend the complaint. But he did not finish his job and told that he will com with the motor. But still it is not resolved .Can you please check this ? ..It is very urgent for me.

My complaint number is [protected].

Technician Name is Sudheesh(Mobile No. [protected])

I bought microwave of ifb 20 bc3 last year but its door got burn 2 times with no reason left. Every time their service person come with new door and collect money. Now it smells a lot of burning and cant be used further. From last 2 months i am waiting for service engineer to come. They told to use it in low temperature like buying a superbike and ride @ 20km/hr. Please if there is someone to help do the needfull and replace this waste product and never buy any ifb product.

I bought ifb washing machine & ifb microwave oven sc 23 on 1 may fromj kings electronics, kalyan. They promised me to deliver both appliances on 3 rd may but after repeated phone calls they delivered it on 6/7. After that i called them several times for demo they send their men on 21 may 16. After opening the box i was shocked to find that the machine is demo item as rat mesh & top steel plate having dust & finger prints. After receiving call from kings personal about demo i told them about this mater, he told me that he will talk to his superiors & will inform me but he never call me back till this moment. I am planning to register complaint to the consumer forum.

My washing machine is not working since long. It is under insurance coverage. I made so many calls regarding this to the customer care. Once a person attending this call and came at home to attend the complaint. But he did not complete his job and left by making a loose commitment that he will come tomorrow but that tomorrow never came so. Please look into this.

My complaint number is 17757338.

The phone attained by Tushar (Mobile No. [protected])

Technician Name is Yamuna Bhardwaj

Now a days they are not attanding not my phone and they have turned a deaf ear.

Though my washing machine is under insurance coverage.

Your sincerely

Rajesh Kumar
[protected]

I have made several complaints but they did not take care, and moreover they cancelled service complaints without calling customer, I have made a complaint several days ago (around 1 month) they did not take care of complaint. they kept cancelled 3 times I did not knew why, every time I called to customer care they said your complaint was cancelled, again I have asked them to create new ticket. but last ticket was created 15 days before, this time ticket is still in-process, every time I asked status of ticket to customer care guys they said, It will be resolved by 24 hours, this was keep on going for several days.
still problem was not resolved.
Each time I called to customer care, they gave several numbers but no number is worked, all not working/ not exists.
Please care about this complaint, I have provide my details below.
Cust Id : 2354092
complaint id : [protected]

Customer care guy gave this below numbers: [protected], [protected]

Name : sitaramanjaneyulu

Following up with IFB for technical issue being faced at the time of switch on but none of the service person has still attended the place. very ridiculous. they keep on asking on phones whether the problem has been resolved, whether the service person has attended your Microwave.

Guys, this is not really done, we went for IFB, only because of its name & brand building, for which it is known.

This things is getting us distracted from looking at IFB in future and the feedback will be spread in the same direction.

It is not possible to stand without Customer Care / After Sales Service.

Complaint no. [protected] dated 7th may 2016 is not yet resolved. Complaint was attended by the technicians but not resolved.

Technicians from service center attended and repaired by charging rs.1500/-. But the problem remained.

We were contacted by customer care and an incidence 'e123433' has been generated in your escalation channel system on 15th may 2016.

Mr. Satish/tech/serv. Engg visited on 17th may 2016 and checked the machine. He informed that most probably the problem could be relating to gas or compressor. We requested him to send us an email to g. [protected]@grk.In in this regard, to decide on the matter. However, till now we have not received any mail and no response from the service engg when trying to contact him.

Request to resolve the problem at the earliest.

I shall not recommend to purchase ifb washing machine in a city like mumbai where humidity is high leading to frequent breakdowns. The service is very pathetic and there is no level in the appellate hierarchy which has enough hold on the service centres. I am using 7 kg digital washing machine and by now realized that even you complain at a higher centre, they will provide only lip service. They use the language "we shall escalate the matter". However it will end up only escalating your temper. There is no system to take the service centre to task. There is no system of satisfaction code and even if the work is not completed, the calls are closed. You appeal against this and nothing happens. You end up lodging a fresh complaint and same cycle starts.
Ticket no [protected] (Dated 24/4/16)- closed without rectification on 26/4/16. I sent sms if incomplete job. Call came and promised for prompt action. For 2 days nobody came despite "escalating the matter". Again appealed, promised for action. Nobody came for next two days. Then again i had to lodge a fresh complaint for the same. Tkt no [protected] (7/5/16). Attended on 10th. Parts procured in 3 days. Advanced payment taken for rubber parts. No service provided despite their promised daily. Escalating the matter with ifb also did not help. They even did not bother to call back the customer. Call finally partially corrected on 17/5/16 and closed without full rectification. Again called customer service but no help given.

In this era of technology every product is equal. The main criteria for purchase should be service record.

I have purchased the ifb ac 1acs24ka3tgc from the local dealer sankalp electronics, bhilai on 27/04/2016.Installed on 28/04/2016 from the first day itself from the one of the best company we are facing a lot of problem.
1) split ac is not working the as there is fault in the motor.
2) the water was flowing inside the room due to no proper installation.
There is a lot of problem we are facing from the first day with the service we are getting from the service agent and there is no solution as such. If you are not able to render the solution kingly get back the ac and refund my amount

Thanks & regards
Jobin c joseph
[protected].

Worst service ever from ifb, no response for complaint given (No.[protected]) for non functioning of microwave oven on 12th may 2016 till 18th may. Call centre ([protected]) simply says complaint is already cancelled.
Have been following up continuously with call centre everyday they say, technician will come now. Suddenly complaint is closed without attending after long follow up of 7 days. Their local service centre at chennai (Ph-[protected]) is totally absurd, they don't even bother to pickup the call. Sluggish behavior, no proper supervision. Severe action to be taken against such companies.

My request No [protected]
It's been month now I lodged complaint their is person by the name Aashish from Sanpada service centre who visited had a check he started telling you have to replace drum, USP kit I mean display later on he said have to change the inner rubber
And he offered some schemes of warranty to sign, issue is still pending pathetic experience with the engineers here
No response when ever you call they will either be on leave on training
Don't understand when company is operating globally so well why in the blue hell they hire such resources who can't take of their customers

It is such a difficult task to get ifb engineer for installation of washing machine on the specified date and if he does a pathetic job for namesake, it is a disgrace to call again. Post installation water nozzle is leaking, the machine is inclined and most importantly despite telling the engineer to install the machine at the consumer desired location, he has to install at the location most easy and confortable for him and justifying it with idiotic reasons. It simply indicate that we have to leave our office everyday and wait for your engineer if we want to get it installed as per our convenience. All this happed as the good lady at the house asked to install at the proper location but the engineer tries to fool her and installs in a pathetic way to finish the job early and get installation voucher signed. I thought that there would be some SOP and quality guidelines which your engineers are supposed to follow and therefore I left a person in house for attending the engineer and not guiding and checking each step. But the reality is that the people cannot have any faith in your engineer as he too is similar to a hired inexperienced plumber who needs supervision on each step. Now he has to come only on working hours during weekdays and we have to sit taking leave and wait for that auspicious day when he will complete installation.

Regards
Tushar