IFB Industries Complaints & Reviews

The rubber sleeve of my ifb washing machine is torn. The model is ifb wxs 8kg. It has a spare parts warranty of 4 years and it's well within warranty period. In the warranty details i found nowhere that rubber sleeve is not covered. But the technician who came to attend the issue says it's not covered and just the rubber will cost around 2.5 k.

I bought IFB ELENA AQUA SX LDT Washing Machine on 21/10/2018. Its Sr.No.[protected] I have complained to their service officer to have it repaired as it is currently faulty. My washing machine warranty is not yet fully fulfilled. But their service officer said the washing machine can only be repaired for free if there is a receipt for the purchase. I only have the warranty card. Receipt is lost. If so the answer is that the warranty card cannot be used.

My complaint Ticket No. is [protected]. The same was attended by IFB Engineer today and asked that Drum & Rubber of this machine will require to be replaced and it will take maximum 1 or 2 day and will definitely be replaced by day after tomorrow. Now, I received a message (SMS) from IFB that above ticket no. is rescheduled for[protected] as confirmed by me (customer). This is totally false and it appear that wrong information has been passed by the Engineer to the Company. Engineer has assured me that latest by[protected], machine will be okayed. I never asked any one to rescheduled my complaint. This is totally false statement from Company side. This needs to be looked into and my complaint need to be attended at the earliest.

Dear Sir.Madam,

I need a new stand for my washing machine IFB model Elena SX 6kg but after reminding several times at your service center in Pune Kothrud, nobody of your staff is giving me the correct feedback that when I will get a new product. It is very surprising to hear that the no 1 Brand of India IFB has got a very poor after-sales service or spare parts for its customers.
I will appreciate your immediate response on the above subject and hope that I will receive a call from one of your responsible and senior managers on a positive note.
Sincerely,
Ajay Sangore
[protected] Pune

I had registered a service request through calling customer care of IFB Industries for my 5.5ltr front loader washing machine WM ELENA DLX on 14/02/2022. The ticket No. [protected] was attended by a technician whose contact number is [protected]. He visited my place on 14/02/2022 afternoon and rectified the problem of the washing machine by changing a pipe at the coast of Rs.149/- excluding his service charges which is Rs.590/-. But throughout...

I bought IFB microwave 23BC4 in Oct 2019 from Reliance Digital. The door handle came off fee days back and got broke from the joints. We are two member family and usage is minimal mostly for heating good items only. When we contacted customer care they informed that the door handle will need to be replaced and it will cost INR 2000. This is really ridiculous that for INR 10, 000 product the cost of handle to be paid by customer is 1/5 of the product. When I checked the quality of handle it seems too light weight. How can world class company manufacture products which come off easily within few years and cost a handsome amount. When I informed company to replace the part they simply said itjis not under warranty. But the question is what sort of quality is used which comes off easily and company refuses to acknowledge this and replace the same free of cost/ reasonable cost.

IFB Washing machine (Eva Aqua) under AMC. Broke down 1 week ago. Repeated attempts by phone to customer care, no response. No one answers the phone to register the problem. We phoned about 20 times yesterday alone both from mobile and landline. No response.
This is the worst customer care service ever. We should start a nation wide campaign via social media to make future customers aware of the extremely pathetic customer care service by IFB, so that nobody buys their products.
Our Address:
34, First cross street, Tagore Nagar, Pondicherry-605008.
Mobile: [protected]

We have purchased IFB washing Machine in OCT 2021, But we are not satisfy with the service of machine as the color and quality of the fabric deteriorating day by day.
We have already complaint on IFB Customer Care, they have visited two times after lots of followup, but we are not getting any kind of solution and proper feedback from IFB, and now a days IFB customer care manager not receiving my calls.

We are facing same issue with IFB microwave oven service. Our oven is in warranty.

The customer care never told us earlier that just by seeing the oven without even touching the oven the visiting person will take 354 Rs.

He told that you have to change complete circuit of Rs 1800 . There is no physical damage in Oven.
I am not sure how the diagnosis can be done without touching the equipment. We have been duped in the name of equipment service by IFB.
They took Rs 354 from us without even touching the oven.
We spoke to customer care as well.

We purchased a washing machine in Oct 2017, On friday, 28 Jan'2022 we requested IFB to come and repair the issue. But service person has taken the mother board and ran away, since then there numbers are switched off.
They told us that we need to check it with ifb and repair it there we'll come back by next day

Would request you to take the necessary action.

I have lodge complaint with IFB on 26.01.2022 and next day person visited. He told some part are not working and will replace. I am waiting since last 6 days for replace the parts under warrenty. I call representative and he told IFB company is still no given parts.

I have already write email to higher authorities of IFB around 10 times including MD and CEO but no response. Also called to kolkatta head office but they are also telling engineer will visist. Now I have tried all option but no support from IFB. I have never seen such type of worst services . Plz do not buy ifb product.. They will not provide services...

Complaint no [protected]

No response from IFB. Already write email 10 times to ifb higher authorities but no one turned up.

Wrost services under warrenty... Not recommended...

We purchased a washing machine in Oct 2017, On friday, 28 Jan'2022 we requested IFB to come and repair the issue. But service person has taken the Display Board and ran away, since then there numbers are switched off.

Would request you to take the necessary action.

My washing machine having problem in its shock absorber as per service person he adjusted the same but it was not permanent solution. I had done AMC to replace spare parts and get it done but from last 2 months service centre telling they don't have spare parts and not attending the said problem. While running machine it shifted from one place to another due to high vibration.

Too much vibration and noise in the machine while running. Detergent panel's lamination is damaged and the technician has mentioned it as irreplaceable. Also technicians are not trained enough to attend the complain. They give a reason that the product is in such a way only. Cannot remotely connect to the wifi as mentioned in the instruction manual.

I have a refrigerator from IFB company, one of the top end models that stopped working.
We registered multiple complaints for the repair and they even showed up.
They do not have one of the parts and later they stopped replying to our queries.
We have a white elephant standard right in rhe middlemof living room

I brought IFB Washing front load about 7 years back .The machine had no problem and was used 4 days back. Yesterday when we went to use the machine we noticed the front door had cracked. We have not done anything and this is very risky. We did not hear any sound hence cant say. but ELENA 8kgs 1000Rpm Front door glass broken condition and glass is cracked. The machine is not under warranty but such a problem should not occur as this isn't our mistake. On calling the customer care the lady has been quite rude. Please look into this matter urgently as this could cause a huge mishap.

I would request IFB to take this seriously and get back to us to avoid further escalations.
Please check your product as this is unsafe and we have read quite a lot of complaints regarding this.

Sorry to mentioned but since few days had experienced the disgusting customer service for ifb washing machine
In 2014 we brought ifb washing machines
Few days back machine suddenly stopped we called customer service centre
The technician came had have replaced one part n did some setting have taken 3000and told all other parts of machine are fine and replace the stand and told will work fine
Machine worked for one day next day again stopped we call the same technician on comg without checking properly he told need to replace drum and will hv to pay 7 k
This was a complete strange and gives clear picture technician hv only created problem to just take money n trouble customer which is just disgusting and for visit he ask for 600
After again calling customer care service they sent other technician but same story repeated n he also asked for visit fees
Finally we decided to buy new washing machine n we buyed new machine on 24 /01 /2022 from sai electronics ifb divya aqua sx model n service staff came for fitting
This service staff was totally harressing to take stand of 2000 n built aqua water 0f 1700 we mentioned dont require the stand since have just replaced n also water store is not reqd now bcox its optional
The staff was having a very bad behaviour n he mentioned straightly give money for stand n aqua otherwise I will not fix it n we mentioned not reqd stand but he went off telling without purchasing stand n aqua store will not fix it
This is a real threatening to customer
Customer is having full right to say what is reqd or not but you people seems we dont hv knowledge of machine n other parts just whole motto is to take as much as money ull can
Please note if my machine is not fixed by today on priority I will escalate the complain to the board of directors of haressing cm and just dragging the cm without service so that finally we gave to give money only
Sr no.[protected]

Awaiting for quick resolution

Since I bought my automatic ifb front load washing machine every week I have been complaining and complaining. Even after asking for a replacement they are not replacing the defective machine. I have sent numerous mails but no response

My complaint ticket number is [protected]. The Washing machine due to high vibration problem fell and the PCB of the machine in turn got damaged. The machine is under warranty up to August 2022, yet the service executive is claiming that it will not be covered and the cost of replacing the board will be 7650/- rupees and an additional 500/- rupees for the broken pipe.

Issue with this complaint:

The machine fell due to high vibration which was a problem of the machine itself and hence should be covered under the warranty since the damage was due to the issue of the machine itself. Also the falling of the machine could have been a safety issue had there been any person around the machine.