IFB Industries Complaints & Reviews

My dishwasher is under warranty and it developed a fault (F5) on 03 Mar 2022. I lodged a complaint and got a ticket number ([protected]). The Service guy who came from Pune Service Center was one Mr. Rohit. He cursorily checked and said that the fault lies in the power supply and forced me to buy a stabilizer costing around Rs. 4200. He then started the dishwasher and it worked on that day.
Next day when I started the dishwasher I got the same error again so I called up Rohit and told him that the dishwasher was not working. He came and checked after opening the dishwasher but could not find any fault anywhere, so he concluded that the fault lies with the control board/panel and that the board would have to be replaced. He did not have a board and neither did the service center have it. A fresh order would have to be placed by the center. He returned with the control board 3 days later and tried to fit the board but could not fit it, and came to the conclusion that the control board was not of this dishwasher but some other model. So he went back again without any progress. Came back after 2 days with some other parts which he changed but still the dishwasher would not work. It was clear that the mechanic was not competent enough to handle this case. I suggested he should get someone more experienced mechanic, to which he agreed. Meanwhile, the Service Center at Pune changed my status of the complaint to "Resolved' and then "Pending". I was also corresponding with the customer-care on email. But no response. After my third reminder some guy Syed wrote back that the complaint status is Resolved so he cannot do anything. I wrote back to him giving the correct status. After 4 days he again told me that the complaint is Resolved and that's that. Such callous attitude from higher ups also shows how causal the company service center people are. There being no other avenues available to me on the website I am just sitting and washing the dishes since last 15 days. I am a senior citizen around 70 years of age and this is the response I am getting from such a "reputed" company. Mr. Rohit has not returned yet.

Recently I got a call from a number claiming to be IFB customer service telling me that a technician would be assigned to check the general wellness of the machine since the machine was in warranty and the service would be free. The next day, a guy arrived and checked the machine. He said there is no water softener and the rom has decreased. I bought a water softener from him and he said the receipt would be sent to mail as most companies...

Need to service the machine. The model is Executive Deluxe

My Dishwasher is having noise during run

I have purchased IFB frontloading washing machine 8 kg Senstor Aqua SX Oct 2017 and it is out of warranty from Oct 21. with 4 years warranty
We have observed that the machine is vibrating a lot and mounts needs replacement.
We are surprised to know that mounts can get worn out in just 4 years .
As per analysis though the machine is designed to take unbalanced load or run at half load .The machine is not performing to that level so this type of failure can be seen .
Either the product is not designed properly or they have advertised in the wrong way it does not have capacity to handle part load .

It is a false claim that the machine can take unbalance load .Since it is abnormal failure i had demanded free of cost replacement which they turned down .As per IFB customer care they responded that the failure will be chargeable only and cannot be done free of charge
Request to please look into the matter
Regards
Umesh
[protected]

Dear sir, I am sumit panwar, having a top load IFB washing machine. one day someone called me for due free service calling behalf of IFB comapny. and next day he came at my house and check the machine and suggest me to add a water filter and change of sensor. Firstly I denied because machine is working very well but he convinced me that water is hard and it become damaged then i said ok do the same. Later he charged 3800 Rs for adding water filter and change of sensor. I said its under warranty but he replied warranty is nothing. After he went, I search IFB on google and talk to another technician he told me that sensor comes under warranty. you should have not pay for this. He raised a complain against him but till now no one helped me out.

The rubber sleeve of my ifb washing machine is torn. The model is ifb wxs 8kg. It has a spare parts warranty of 4 years and it's well within warranty period. In the warranty details i found nowhere that rubber sleeve is not covered. But the technician who came to attend the issue says it's not covered and just the rubber will cost around 2.5 k.

I bought IFB ELENA AQUA SX LDT Washing Machine on 21/10/2018. Its Sr.No.[protected] I have complained to their service officer to have it repaired as it is currently faulty. My washing machine warranty is not yet fully fulfilled. But their service officer said the washing machine can only be repaired for free if there is a receipt for the purchase. I only have the warranty card. Receipt is lost. If so the answer is that the warranty card cannot be used.

My complaint Ticket No. is [protected]. The same was attended by IFB Engineer today and asked that Drum & Rubber of this machine will require to be replaced and it will take maximum 1 or 2 day and will definitely be replaced by day after tomorrow. Now, I received a message (SMS) from IFB that above ticket no. is rescheduled for[protected] as confirmed by me (customer). This is totally false and it appear that wrong information has been passed by the Engineer to the Company. Engineer has assured me that latest by[protected], machine will be okayed. I never asked any one to rescheduled my complaint. This is totally false statement from Company side. This needs to be looked into and my complaint need to be attended at the earliest.

Dear Sir.Madam,

I need a new stand for my washing machine IFB model Elena SX 6kg but after reminding several times at your service center in Pune Kothrud, nobody of your staff is giving me the correct feedback that when I will get a new product. It is very surprising to hear that the no 1 Brand of India IFB has got a very poor after-sales service or spare parts for its customers.
I will appreciate your immediate response on the above subject and hope that I will receive a call from one of your responsible and senior managers on a positive note.
Sincerely,
Ajay Sangore
[protected] Pune

I had registered a service request through calling customer care of IFB Industries for my 5.5ltr front loader washing machine WM ELENA DLX on 14/02/2022. The ticket No. [protected] was attended by a technician whose contact number is [protected]. He visited my place on 14/02/2022 afternoon and rectified the problem of the washing machine by changing a pipe at the coast of Rs.149/- excluding his service charges which is Rs.590/-. But throughout...

I bought IFB microwave 23BC4 in Oct 2019 from Reliance Digital. The door handle came off fee days back and got broke from the joints. We are two member family and usage is minimal mostly for heating good items only. When we contacted customer care they informed that the door handle will need to be replaced and it will cost INR 2000. This is really ridiculous that for INR 10, 000 product the cost of handle to be paid by customer is 1/5 of the product. When I checked the quality of handle it seems too light weight. How can world class company manufacture products which come off easily within few years and cost a handsome amount. When I informed company to replace the part they simply said itjis not under warranty. But the question is what sort of quality is used which comes off easily and company refuses to acknowledge this and replace the same free of cost/ reasonable cost.

IFB Washing machine (Eva Aqua) under AMC. Broke down 1 week ago. Repeated attempts by phone to customer care, no response. No one answers the phone to register the problem. We phoned about 20 times yesterday alone both from mobile and landline. No response.
This is the worst customer care service ever. We should start a nation wide campaign via social media to make future customers aware of the extremely pathetic customer care service by IFB, so that nobody buys their products.
Our Address:
34, First cross street, Tagore Nagar, Pondicherry-605008.
Mobile: [protected]

We have purchased IFB washing Machine in OCT 2021, But we are not satisfy with the service of machine as the color and quality of the fabric deteriorating day by day.
We have already complaint on IFB Customer Care, they have visited two times after lots of followup, but we are not getting any kind of solution and proper feedback from IFB, and now a days IFB customer care manager not receiving my calls.

We are facing same issue with IFB microwave oven service. Our oven is in warranty.

The customer care never told us earlier that just by seeing the oven without even touching the oven the visiting person will take 354 Rs.

He told that you have to change complete circuit of Rs 1800 . There is no physical damage in Oven.
I am not sure how the diagnosis can be done without touching the equipment. We have been duped in the name of equipment service by IFB.
They took Rs 354 from us without even touching the oven.
We spoke to customer care as well.

We purchased a washing machine in Oct 2017, On friday, 28 Jan'2022 we requested IFB to come and repair the issue. But service person has taken the mother board and ran away, since then there numbers are switched off.
They told us that we need to check it with ifb and repair it there we'll come back by next day

Would request you to take the necessary action.

I have lodge complaint with IFB on 26.01.2022 and next day person visited. He told some part are not working and will replace. I am waiting since last 6 days for replace the parts under warrenty. I call representative and he told IFB company is still no given parts.

I have already write email to higher authorities of IFB around 10 times including MD and CEO but no response. Also called to kolkatta head office but they are also telling engineer will visist. Now I have tried all option but no support from IFB. I have never seen such type of worst services . Plz do not buy ifb product.. They will not provide services...

Complaint no [protected]

No response from IFB. Already write email 10 times to ifb higher authorities but no one turned up.

Wrost services under warrenty... Not recommended...

We purchased a washing machine in Oct 2017, On friday, 28 Jan'2022 we requested IFB to come and repair the issue. But service person has taken the Display Board and ran away, since then there numbers are switched off.

Would request you to take the necessary action.

My washing machine having problem in its shock absorber as per service person he adjusted the same but it was not permanent solution. I had done AMC to replace spare parts and get it done but from last 2 months service centre telling they don't have spare parts and not attending the said problem. While running machine it shifted from one place to another due to high vibration.