IFB Industries Complaints & Reviews

My customer id-2715078 and i have amc on serena505kg washing model.my service centre is connected with belgharia''smart service centre''.My residence is about 15mts car drive from dumdum airport.where as belgharia car drive is about 60-75mts and service technician will take to reach in about 2-3hrs.My place very near to your salt lake.bidhan nagar and even kolkata centre.evry one is try to avoid to attend from belgharia.
my request is pl.connect my service centre to salt lake or kolkata centre to minimise my distress.
my complain docket no-[protected] dt 01/02/2016 still my complain unattended, is this the service of ifb like industries.my m/c torning clothes even in eoolen and heavy duty. will i hope my appeal will act under feed back to my mail id-account.[protected]@gmail.com

Dear Sir/Madam,

I have registered the ticket on 18th Jan with IFB customer care (CC) and one of the technicians came to my home to resolve that ticket said that the electronic circuit has to be replaced since it was rat bite but the technician or customer care has not contacted me after that

I called 'n' number of times but there was no response from the technician.He asked me to contact his area manager.I have called customer care on feb 1st and the person told me that the ticket has been closed with the comments 'Customer call back' which is one of the worst comments which I have experienced in my life.

I have asked the customer care agent as to why the ticket has been closed with my acknowledgement.They don't have answer for that.

CC person has again logged the ticket (ticket no:[protected])and assured that somebody will contact me but no one has called me until I call again on 04th feb.I would say IFB customer care is worst and they are asking me to contact local area manager instead of they taking up responsibility and following up with them.They gave me the local area manager.

I called the local area manager(Sundar) and he assured that my issue will be resolved on 05th feb at any cost but one of his technician called me and told that they have not received the spare parts and hence it will be resolved on 06th feb

I tried to call the area manager from yesterday evening and no response.Today I called the technician asked for the status but he is putting blame on area manager stating if the spare parts are arranged then he will come and fix it.

I really don't know whether they really know the meaning of customer care or not.We bought this machine from IFB on the basis that they will provide good customer support but they are not actually.

Please somebody help me in getting this issue resolved at the earliest.Also I would prefer them to fix this issue without any cost as I lost most of my time in following up with these guys and they disrespected me by not providing any proper response or status till now.

I have registered my complaint with IFB customer care on 26.11.2016.My complaint number is [protected].my complaint has not been resolved by the company till date.The machine is under 100% warranty and also the company has promised to supply the spares for at least for ten years, but the company has failed in its promise, shall i sue the company in the consumer court .Piease advice me proceed further

The door lock of the washing machine has been damaged .Complaining since last 3 days, but have not received any response yet .
Kindly look into the matter and revert back .

I raised a compliant with IFB customer service ref number [protected] on 24th Jan highlight few issues with product quality. I brought this washing machine from IFB during April 2015 and before even the washing machine has completed 1 year, the door has started rusting out. IFB mentions there is no warranty for door... i would agree this if the products rusts after several years, but within a year and IFB is not taking responsibility for a Rs 40, 000 product, is very upsetting. I also demonstrated to the representative who came to our house that the washing machine was kept in normal conditions as every household. There is no issue with the way we have maintained the product at home.

I Tulja choudhry Senior citizen i am in AMC Service till 02/11/2016 .on 01/02/2016 Booked complaint so many time ( min 20 times ) But last complain no [protected] on dated 01/02/2016 through customer care service and they asked for 48 hours since i am waiting for call from the technician but not body came and done yet . my husband gone through brain surgery so he is completely bed ridden in a day 8 to 10 times he do motions and toilet in bed so i would have to wash at a time in washing machine but my washing machine is dead position so i m facing big problem for washing machine after expense huge money and after taking AMC Service not helped me so waiting for reply .

My washing machine stopped working on[protected]. I made a telephonic complaint the same day (complaint no.[protected]). This is under AMC. No one has come till date to attend despite telephonic reminders.

Hi, Compliant regarding IFB washing machine service. I have raised a compliant on 29 JAN 2016 for timer issue. till now no one is turnd to my place, i called to ifb customer care every time they are telling the issue is resolved with in 24 hrs, nothing is happend tillnow, this is not first tiem for me, same thing is happend many times last time they too almost one month to resolve the issue, do purchse here after ifb products, go with some other products

babjee

Hi, Compliant regarding IFB washing machine service. I have raised a compliant on 22 JAN 2016 for timer issue. I have to wait for the IFB service technician as my machine is still in warranty period. The technician finally visited on 01 Feb 2016 which is after 10 days since when the compliant has been raised. He said the timer needs to be replaced. Now when i called the customer care to check the status/progress, they said that my compliant has been cancelled by the franchise and the customer care didn't update/change any. Fed up calling customer care and they no response to the numbers provided by them.

My washing machine power button had issues and i raised a complaint with IFB. A person visited and said PCB has some issue and has to be replaced.its been 1 month i am following up with the Chennai office number provided and they are asking me to go for exchange of machine with the new one since the PCB is not in stock.its only 3 years i am using the machine and it is a 7 KG washer and 5 KG dryer machine which was priced 50, 000 Rs and now because of PCB unavailability asking me to buy a new IFB. This is the worst service from IFB.

I hope u know my problem very well bt still I have no response from IFB, and nw I want a call from ur side as soon as possible

I have purchased through flipkart on 16/07/2015 and my invoice bill on 18/07/2015, order id - OD[protected] IMEI no[protected] ] But till now nobody came for installation. Can you please help in installation of this product..I am requsting in you that please send a guy to install this washing machine.

Thanks,
Ramaprasad B
+91-[protected]

We own a IFB DIVA Model (Front Loaded) Washing Machine with an AMC for the current year at Bhopal M.P, India. The machine stopped working since 20th Jan 2016, on 21st we launched a customer care complaints for the required service both at global toll free and local office of the authorized service provider. The reminder to the complaint was submitted on 27th again after receiving no response on the complaint. Local service provider was also contacted telephonic on +91 [protected] assuring the required service by next day always after 22nd Jan, 2016. But with no response from the local service center till date i hereby would like to launch a serious complaint.

I had purchased IFB microwave (Model:20BC4), and within 2 use the machine stopped working, called up the customer care they informed that the service engineer will be assigned and it would be rectified, and when asked for complaint number was told that you will receive an SMS with all the information, however nothing happened for next 2 weeks, so i followed up once again and i was told that due to chennai flood situation we are not able to attend to the service but the engineer and my location were not at all effected by the floods, and also i was asked to quote a complaint number which i did not receive, So a new complaint was raised and post 3 days an engineer calls to ask for the address, and then turns up after 2 weeks, he checks the machine and says that a trip switch is gone and has to be replaced and goes away and again no response until we follow up with him after a week and he comes back to check once again and says the circuit board is gone and needs to be replaced, so he dismantles and takes the board along with him and then again no response for about 3 weeks until we follow up for an update, he then comes after a week of follow up with a packet and then says sorry the board dispatched is different model and hence goes back and it has been about 1 week and we have not had any response until we follow up to be informed that it would take time for the correct part to be received, so we are still waiting for the machine to be rectified, not sure when this will be sorted out. Firstly the product is not good and to top it over the service is very pathetic. I advise each and every person planning to buy any IFB products to think twice before going for it and if my suggestion is sought will say never go for it.

The voltage stabiliser of IFB make supplied to the machine not working. Even when the machine plug is directly conneccted drum is not rotating but rotation sound is coming. Pl attend early

In our ifb prodect washing machine now running well .but washing liquid finish so I will order your side but no response.and filter some problem and drum washing method not fully explain. so pls send your service person.

I registered a complaint about the machine which i was having several issues with
I got a call from the technician but he just wont appear.
Really worst services for such a big name.

I have complained of motor tripping during drying cycle . The technician of IFB service station checked the machine and told that carbon bushes are faulty so entire motor needs to be replaced in Rs 4500/- and they will take away faulty motor. I could not understand why IFB is not providing a small and cheap spare part like carbon brush and insisting on buying entire new motor.

Satyajit Rawat
[protected]

We have bought 3(One for us, brother another one is for my sister) washing machine of brand IFB. We all located in and around of chennai. We all three got problems in washing machine within a week and registered a complaint. But no one from IFB came and resolved it. We spent 1000 RS for third party service center and rectified it. So keep in mind that you won't get any service from this IFB. Please do not buy any product from them. Price may be lesser than other brands. But you would have to pay more and more for service. So think twice before you buy anything from IFB.

Hi,

This is Thameem Ansari one of the frustrated customer of IFB. I have bought IFB Senorita SX 1000rpm (Front loading) washing machine. Its still under warranty. On 13th Dec'15 the machine encountered an error message in the display. I have raised a compliant (Ticket1#: [protected]) on 14th Dec'15 by calling IFB Customer care. No one came to address the issue.

I have escalated to the Chennai branch manager Fouzia - [protected], but no use, no one came to service the machine. Again I have called the helpdesk and escalated to another level which is Darwin - [protected] but still same. So far no one came and addressed the issue but when I am checking today the ticket got closed without reason / servicing the machine. I want to know how come the ticket got closed without resolving????????

Today again I raised a complaint (ticket2#: [protected]) stating all the things. I really don't know how many times I have followup with this 2nd ticket. Its been a month still my complaint is unattended.

On 15th Jan'16, I have called up the customer care and again they have raised the Ticket3# [protected]. This ticket has also got closed without resolving.

One thing I want to know. Is there a Customer Service in place?

Regards,
Thameem Ansari
[protected]