IFB Industries Complaints & Reviews

My washing machine went out of order about a month ago, i have been complaining to my ifb franchisee they checked the machine and suggested replacing the drum and they replaced the drum on 24th december 2015 .they suggested that i operate my machine after 12hrs .when i operated the machine on the next day the same problem persisted now when i called them back i didn't get any proper response .i have availed amc for two years(invoice number 38277 dated 20/12/2014)i have even complained through your customer care our complaint number is [protected].please do take necessary action at the earliest hope you relive me of this mental agony at the earliest.

Our washing machine has stopped working 15 days ago.we filed a complaint they are not at all responding to the complaint.and in addition to that they are asking us the information about what we spoke in the last conversation.we are not at all satisfied with your service and product.and not at all happy with your appliances.its been 10 days after filing a complaint we didnt receive any type of feedback from customer care.we are very much dissapointed with your services.my ticket number is [protected].one technician came and told that had a problem with panel board 5 days ago but didnt get any feedback and while we get in contact with them they are giving wrong numbers and telling to contact to those numbers those numbers are not at all working condition.

Sir kindly check my washing machine board fault last month your service man come and rectified but now same problem please check as soon as possible, I already registered my complaint my ticket no:[protected], costumer I'd :2035240

I bought senorita aqua sx model during aug 15. During installation, ifb person has demonstrated tub clean mode and he has given IFB de scale powder which he asked us to do the tub cleaning every one or two months. We have done tub clean process by selecting tub clean option given in the selector knob using IFB descale powder. After 1.5 hours, we found that steel coating provided in the drum was totally vanished. We raised complaint and service...

FINAL REMINDER THE HEAD IFB INDUSTRIES LIMITED IFB HOME APPLIANCES L – 1 VARNA ELECTRONIC CITY SALCETE GOA – 403722 SUB: - REFUND OF AMOUNT AND COMPENSATION CUSTOMER ID 10939704. With reference to my earlier mail dated 24.11.2015 the following few lines, for your kind perusal and consideration. On 25.11.2015 I visited home appliances division, Vikhroli, Mumbai and personally met Mr Vivek Bane Branch Service Manager and explained him regarding the issue and handed over my complaint letter. He assured me that the issue will be discussed with higher authorities (Quality control) and in the meantime the machine is fit for temporary working condition. On 29.11.2015 Technician replaced PLC board kept machine functional. I contacted Mr.Vivek Bane several times thru his mobile and mail, but have not received any satisfactory replay or mail from him still today. The machine has manufacturing defect, since the same problem has occurred many times and the logical board has been replaced thrice within the short span. Now again the machine has same problem from 27.12.2015 This is my last and final reminder to settle the issue within a week time otherwise I would be force to take legal action through consumer court for the trauma and wastage of time based on your false assurances. Thanking you, S.N. Venkatkrishnan Mumbai – 400094 28.12. 2015 Copy to, CEO, IFB INDUSTRIES SECRETARY, IFB INDUSTRIES Sri. VIVEK BANE, Branch Service Manager Ms. PREETI, Customer Coordinator TOP TEN ELECTRONICS, VASHI

Hi I have registered a complaint about IFB Washing Machine problem on 24/12/2015 (Complaint No: [protected]). The engineer attended to the problem and said a plate has to be replaced. But he is forcing me to buy IFB cut-out. As per service executive, he will not repair my washing machine until I buy the cut-out. I have purchased it from IFB website (order number[protected] and sent receipt to service executive and asked him to repair the machine. Now he is saying that, I haven’t purchased from him so I have to wait till I get cut-out from IFB then only he will repair my machine and this is process set by IFB only. I have tried to contact Mayuri ([protected]), Preeti ([protected]) and Vivek ([protected]) but I am not getting any reply/solution. Now, I need a written answer to my questions below: 1. When I had purchased IFB washing machine, why did you not sell me cut-out at the same time? 2. Why is your executive forcing me on add-ons to purchase for warranty? It should be mentioned at the time of purchase itself, not after that. 3. I had purchased machine in India only, then why it is not in compliance with Indian electricity standards? 4. I am using machine at same location from last 2.5 years that time machine was running and now why it cannot run without cut-out for 2 days when I have purchase receipt. 5. Why is your service agent saying that you purchased cut-out from IFB and not from service executive? What difference does it make? 6. Why is your executive selling product at more than MRP? He is selling it at 1750 and on your website price is 1320. The support people and IFB employee do not have proper courtesy for the customer. When I have mentioned that we are expecting a baby and it is third month to my wife so please do it before cut-out get delivered. They completely lack customer centric approach and don’t even understand that washing machines have become an essential home appliance in today's world, without which it will be difficult to do day-to-day chores. Please respond to my all questions. I need solutions, not apologies.

IFB washing machine front load: my reg. mobile no. [protected] 1st complaint booked on 21/11/15 vide ticket no. [protected]. mechanic attended on 10/12/15 and board changed and get an amount Rs. 3500/- + 280/-. within half an hour machine didn't work. the same was informed to the mechanic and also customer care vide ticket no. [protected] on dayitself. personally i visit to service center three times. nowitself no one attend and rectify the problem. please necessary action regard this

This is lata bhuria from baroda. I had purchased serena sx 5.5 kg ifb washing machine from sales corner baroda on 21 / 12 / 2010. Since then I have been facing problem of getting the clothes torn in my washing machine. And I had also registered complaints for the same since last 4 years. But as it was the warranty period which us 4 years from purchase date I got 4 tines the rubber replaced in my machine. Whenever the problem occurred ur executive would send the service person and he used to change thee rubber. After the completion of warranty period of the machine your executive said I need to change the drum. This was when the warranty period of the machine got over. But they assured that after changing the drum this problem will not occur. So I got the drum replaced on 24 / 11 / 2015. But after 15-20 days the same thing happened again and when I complained about it your executive said that there is no problem with the machine but the clothes which are getting torn must be the old ones. I was shocked to hear this from him. But then he said he will send some senior engineer and resolve the problem. But still nobody has come and I think now after the warranty period the drum gets over that is after 3 months he will come with some other part to be changed. Pl see to it that my complaint is registered and you do the needful as this problem is occurring since the day I hv purchased the machine and the same service man is coming to replace so you can get back to him and find out. But I request you to please do the needful and solve the problem.

Hi, I bought new washing machine from IFB Industries on Dec 29th 2014.It has 4 years warranty and 10y years free service. Product Details: IFB senorita aqua vx 6.5 KG Buying date: 29/12/2014 Problem Starting date: 20th october 2015 Unfortunately motor has failed in the month of october. Then on wards i have raised 3 complaints for same issue. 1st Complaint: For the 1st complaint([protected]) on November 12th 2015.Technician has visited and took away my motor. 2 days later i got a message saying that my complaint has been resolved. I wondered about the message and called customer care. 2nd Complaint: Then i was asked to log another complaint([protected]) on November 20th 2015. Another technician visited my place this time and fixed wrong motor. As soon as the power is turned on, Big spark has come inside with big bombing sound. Then technician realized that, wrong motor is fixed. He said that, he will bring correct motor again and went back.After few days Again i got a message saying that my complaint has been resolved.I wondered about the message again and called customer care. 3rd Complaint: Then i was asked to log another complaint([protected]) on dec 3rd.This time another technician has come and fixed the wrong motor again. As soon as power is on, he realized that circuit board has failed as a result in fixing the wrong motor previously. He went back again saying that he will visit my place some other day. He didn't turn around on promised date(26th Dec 2015) My problem is not resolved even after I have escalated to IFB area supervisor(nadhesh) and IFB karnataka manager(Santhosh) many times. because i have escalated, service center person(Senthil) had scolded me very badly infront of area supervisor(Nadhesh) as below "You are just customer, you dont have any right to speak. You have to wait until we resolve the issue". Since it is daily usage item, my wife went through lot of pain by washing clothes by hand. She fought with me multiple times on this issue. Due to this, my personal life disturbed in many ways 1. My wife is not ready to listen any excuse and insisting to buy new washing machine. 2.Every time i had to call customer care, service center person, Area supervisor. During this process, i had spent alot on my mobile bill and my valuable time is wasted. 3.I went through lot of pain and frustration during process of calling people and asking to fix the problem. Important points about this complaint: 1.service center people tried fixing wrong motor and damaged other parts which are in working condition. 2.Instead they replace with new motor, they tried fixing second hand motor(manufacturing date is 12/12/12). when i asked, they said it is a new motor. 3.When ever i called service center people, they are very ridiculous in answering. Kindly help in this regards.

Requested sir/medum, my ifb washing machine elena sx 6kg is not working properly. This incident d:27/12/15 in morning time. This time washing machine is running sitution.And stop that.So plz me as soon as possibel repair this machine thanks regards. Hitesh b. Patel

My complaint ticket number 17139750 dated 24.12.2015 has not been attended to my satisfaction till 1245 hrs 26.12.2015. IFB service engineer came on 25.12.2015 and left the machine running for descaling. The error E4 recurred during descaling process. I received SMS from IFB stating that if not satisfied send SMS on such and such number. I reported my dissatisfaction but IFB replied back stating that an incidence E90082 generated in escalation channel system. I retried on 26.12.2015 and received SMS stating that unable to identify ticket number and that contact call center for help. I contacted the call centre. I was told that the complaint has been closed as having attended successfully. I wanted him to re-open the complaint while he insisted for new complaint. I request that my complaint may be treated as ATTENDED UNSECCESSFULLY and old number may be continued and service engineer sent.

I registered the complaint on Nov4th 2015 .. Ticket no[protected] And this is still not resolved yet.. Im tired of calling these useless people everyday .. Why they hold a customer care point when they can't handle customers.. They are not fit to do this service.. Duraisamy -Chennai branch is handling the service .. 91 [protected] ..[protected] These creatures cheat by money and by giving false commitments..

I don't understand the point of putting contact information(customer care) on the website and yet none of them appear to be working. It just doesn't make any sense. My washing machine is down and I can't make the complaint. I am very disappointed with the service porvided. I have sent an email to [protected]@ifbglobal.com, 2days ago from today. I am yet to receive a response. I would like a techician to be sent over as soon as possible. Customer Code 12388234

I have purchased IFB washing machine just three month back from MS Hetal electronic, dandia bazar. Vadodara. Now machine is taking long time to complete whole cycle. Please depute your engineer to get it checked immediately.

Hi, I am writing this email as I am totally fed up with the service offered by IFB. I live in Velappanchavadi, Chennai - 600077. I own a Elena Dx 5.5Kg washing machine and it was defective by the month of October 2015. I raised complaint [protected], [protected] with IFB call center and it reached Kailash agency ([protected]). One of the technician came and told that the Drum and bearing have to be replaced and the machine is under AMC, he asked few days for order and delivery of the part. Again after 20 days, another technician came and informed that motor also has to be replaced. Since then no one called or visited my home to fix the issue. I tried calling the number [protected] at-least 10 times a day but no response and nobody provides proper resolution for the issue I wanted this issue to be escalated in high priority and provide proper fix to the problem Expecting a better service from IFB at least after this email Thanks, Praveen

Poor Service by IFB I had registered a complain against the IFB Washing machine on 10th Dec. 2015 Complaint No [protected]. But till date(25.12.2015) there is no response we call several times, with every time getting the same answer that they will come to home and do the service. But they do not do the service. Even the IFB product is very poor and service also very very poor

We purchases IFB front load washing machine on 2014. Now it is not properly function. We lodged several complaints to local IFB service center and there is no response

I refer the ticket raised by IFB 17110982, which was closed without customer's notice. The engineer visited the site and rather than repairing the item, damaged the door of the front loading IFB Elena Dx machine. Also, did not fit the screws of the machines, and take it away along with him. He suggested that he will provide a motor from his personal stock and repair it for that he will charge Rs 4500.

Complaint no.[protected] & [protected] lodged on 19.12.2015 have not yet been attended to. We have AMC for both machines. Kailas Enterprises is never reachable. Branch coordinator Raji's telephone is always engaged. I have been begging some technicians whose numbers I have, but none have responded so far. It is a shame.

Raised a complaint in Oct 2015 and service engineer said motor needs to be changed. We are following up for past 2 months, no one has turned back and we get the response saying either motor hasn't come or service engineer will come and repair.