IFB Industries Complaints & Reviews

Dear Sirs It is again with great disappointment that i am posting this. My first service request was lodged on 23rd Dec'15 vide Ticket # [protected] dated 23rd Dec'15. After repeatedly connecting with the provided franchisee and technician contacts, someone came home to check my washing machine after 5 days, but after a casual glance simply said that the tube connecting to the water source tap needs to be fixed so that the actual problem can then be identified once water supply was enabled. But he also said that he did not have that tube spare part and would get it from the franchisee office and return by evening. Nothing happened after that. Again we called next day, but no response. After repeated tries, the franchisee office finally responded saying they did not have spare part and will come once they have it. Again a long period of inactivity So i used the Online Web option to register my complaint/feedback on the 29th Dec'15. Again nothing happened. So after chasing the franchisee for some days again, finally a plumber technician was sent to our house who replaced the tube spare part charging Rs 150/=. He then said that the original washing machine problem needed to be looked into and that he was not the right technician for that. Again we had to call the franchisee to inform these updates and request for the original or any other technician to come and get our washing machine repaired. But again they said they will send some one and also inform us in next hour But till date no one has come. Y'day, i called the[protected] number and they informed that the ticket has been closed/canceled. When i informed that even after 2 weeks the problem has not been solved, he raised a new ticket # [protected] dated 4th Jan'15 and also escalated the problem at our insistence. Again we called the franchisee to get some technician to repair our problem. They said they will call back within an hour and arrange for repair. Now it is more than 24 hours since that call and NO ONE HAS TURNED UP. As i write this email, it is almost 15 days since the original complaint and my problem is still pending - I HAVE NOT BEEN ABLE TO USE THE WASHING MACHINE FOR THE LAST 2 WEEKS. What kind of customer service is this - when will i be able to use my washing machine after repair. or will i be able to use it at all. Can someone look into this and ensure speedy redressal. I am now trying to find if there is any grievance committee or ombudsman to whom i can complain at this total lack of empathy and service mindedness. Please help Regards Gopal / Arunkumar Mob: [protected]

I have a washing model mentioned above. I have been using this machine from past 8 yrs. Now there was a problem and raise a complaint with customer care and they have sent the technician he came saw and repaired it but in course of repairing he disturbed the door and needs to be replaced, i told ok do it he charged me some 450/- rupees and again within 10 days there was a problem with the door i called the customer-care and this time he told the inside rim is gone, he replaced and charged me Rs. 350/ and again the machine was not fine i called he charged me service charge Rs. 480. All these technicians were from M/s HARI SUSHMA SERVICES ( AUTHORISED SERVICE CENTRE FOR IFB) Here i want to mention that iam really fedup calling your customer care centre My machine is still not working and nobody is attending to it inspite of reminders over phone to Hari sushma services several times. This kind of service is not expected or accepted from company like IFB. Hence i request you to address my problem on priority.

Bought IFB Washing machine (Senorita DX) from Vasanth & Co Tambaram, in 2010. Within three months of time had to replace the Circuit board under warranty which really lost the impression I had on IFB. Post replacement of the PCB had no issues until Dec'15. Issue Started on 17th Of Dec'15 wherein the machine starts and hauls within 5 minutes and thereon nothing will progress... The clothes inside the drum fully soaked in water to be cleared manually, with all the water left inside to be cleaned after. Complaints logged immediately and service tech reached a day after and replaced the PCB for Rs. 5150/- and promised that the PCB will be covered under warranty for 6 months. The very next day the same problem started with the machine. Again a complaint has been logged in and it took 5 days for the service tech to attend the call and during investigation he has damaged the drain plug, also added 3 packets of descaling powder for Rs. 430/- which is not relevant to the fault (The initial service tech has told that the drum is clean and doesn't require any descale agent) which is controversial. Again it took another 4 days for him to confirm that it is the problem with PCB and post his Manager's confirmation it will be getting replaced which made us to wait for another 3 days, but remains unattended. Again the service tech 1 attended the fault after we get into their office in person. But still the issue is not resolved... Really very pathetic situation... Very much dissatisfied with the customer service that IFB is providing...

My cust ID 2158392. I have IFB Senorita washing machine. AMC with your home appliances divn for a period 2 years from 18/10/2015 rect SL no.[protected]. .complaint no.[protected] DT 19.11.2015. Inspite of repeated request no body attended on the machine. It is more than two months. Need to claim compensation through consumer court.

Last month washing machine has been repaired.. informed to the company people they are not responding at all..nearly one month we are facing the problem but company people not taking any action..

Dear Sir, On date:-08.12.15, we have purchased ifb oven model no:-20pg4s.Your company person was come for demo & installation but our oven beeps more due to your mechanics not fitting completely. We can't use the same. So, you are requested to kindly check it & resolve the problem at the earliest.Also send me your toll free no. Regards, TARSEM GAGNEJA

I have register a complaint in Ifb costumer care against my microwave on 1.12.2015 . but till now no one came to repair my microwave. The product is in warrenty. So please look into the matter as soon as possible.

Hi Team, I had raised a complaint regarding my IFB Washing machine. One of the executive (Murthy) came and checked it, he said one of the part is damaged in the machine and the same has to be replaced. He said he will bring that particular part and went on[protected] till now he has not reverted back to us. Please check on priority and resolve the same. IFB customer care no.[protected] is not working at all to re-complaint Customer Code : 1597136 Mobile : [protected] Warm Regards, N R Adarsh

This is Rafiq from NeelSandra bangalore. There was a small problem in Dish washer.. We have complained concerned dept.. Many times..they didn't turned.. Later we found their is no skilled technician in Ifb bangalore to rectify this snag. It is worst such experience. Kindly help into this matter or get exchanged with new Ifb dish washer. Rafiq [protected]

I have purchased a washing machine on 19/12/15 from bismi appliance in kollam . Invoice no 501027.Till now no one contacted and didn't come for instsllation. Many time this issue informed to bismi . They take vary carelessely and didn't take to solve the issue. Pls do the needful My contact no [protected]

Dear sir, i am a customer of ifb appliances.and i made a complaint regarding ifb microwave on dt.17thdec 2015 having the complaint no[protected].and i revew it on dt25th dec 2015 with complaint no 17143805.I also tolk to customer so many times.my equipment is now on AMC.But still now no action is taken by ifb company or by ifb service senter. so kindly look at the matter and take necessary action. Regards susanta [protected]

I have placed a complaint on 29 December 2015 they said that my problem will be resolved in 24 hours but there is no response from them and i did not receive any call or any intimation from them regarding that complaint and moreover when i call back them they have been saying that they will send technician on Monday and all its been 5 days since i made a complaint very poor response from customer care and i request you to help with that

My washing machine became out of order on[protected] and complaint was made on[protected] with complaint ID [protected]. So far no response for complaint. We are facing difficult for the past 18 days for washing cloths. The repair is not yet carried out. Kindly repair the washing machine which is under AMC on top priority, since the complaint is already over delayed...MORE OVER YOUR REGIONAL MANAGER ALGAR SWAMI AND MRS PRIYA JUST IGNORING MY REPEATED CALLS MANY TIMES EVERY DAY AND ALSO TO YOUR CALL CENTER WHICH IS ESCALATING THE TENSION.SINCE MY WASHING MACHINE IS GIVING HUGE NOISE WHICH MAY EXPLODE ANY TIME IF I RUN THE MACHINE. HENCE I REQUEST YOU URGENTLY SEND SOME MORE EXPERIENCED MECHANIC OR SERVICE ENGINEER WHAT EVER NAME YOU CALL BEFORE ANY UNTOWARD INCIDENT HAPPEN WHICH YOU ARE SOLELY RESPONSIBLE IF MY COMPLAINT STILL UNATTENDED I HAVE NO OTHER OPTION TO GO TO CONSUMER COURT TO GET RIGHT COMPENSATION FOR UNDERGOING MENTAL AGONY & FINANCIAL STRESS. V.HARIHARAN FLAT NO.A-10, P.A.APARTMENT, 81 LUZ CHURCH ROAD, MYLAPORE CHENNAI [protected],[protected]

Almost 1 month I have been complaining about my dishwasher to customer support of IFB. I don't see any positive response of fixing the issue. Please take serious action.

My washing machine became out of order on[protected] and complaint was made on[protected] with complaint ID [protected]. So far no response for complaint. We are facing difficult for the past 18 days for washing cloths. The repair is not yet carried out. Kindly repair the washing machine which is under AMC on top priority, since the complaint is already over delayed.

I have made a complaint to IFB washingmachine. They allotted a ticket number.No response received. After that again we have made another complaint and received another ticket no. This time one so called technician came to our house and identified that drum was the problem so asked us to wait for sometime to change it.Then usual online requests another technician came to our house i found that the drum is in good condition. and another problem and informed us he could solve the problem. Now the bearings were changed and he certified that the machine is working condition.When the technician came out of our house the sleeping customer care started to call me (i was @ office) whether the complaint was resolved.Without knowing the position i asked her to call after an hour.She tries to simply close the complaint.What a great people are working in IFB . In Chennai it is the high time for public to change their flood destroyed goods.I am requesting the people whoever purchase new goods first go the netizens and online forums like this to check the service conditions of consumer goods.

Horrible Customer Service I raised a complaint on the 29th of December 2015 (Ticket number [protected]) for the door knob not functioning and general servicing. I was informed it will attended in 24 hours. It is more than 48 hours now and I havn't had a word from IFB. The service is going from Bad to WORSE... I am better off with either Siemens or Bosch... When I called your toll free number they only want to talk about how much it will cost for a technician to come home. ZERO empathy... Spoke to Suresh the floor supervisor and he was horrible... No apology for the delay neither did he want to help me out with the problem.

This is the last time any IFB product entered my home, it's been crazy getting my washing machine complaint even get registered, let alone the repair. First the technician comes with a job sheet of a microwave when it was told a washing machine job to the centre. Then nobody shows up, all we get are calls demanding bill which we said is at home and available. A technician calls up and says keep 5000 rupees ready whereas the product is in full warranty. It's been more than a week since the complaint got registered which also was a tough task with wrong numbers and long unanswered calls. Please expedite.

My reg cell no [protected] and alternative cell no is [protected] so far we have tried to contact local rajahmundry service people they neither responded nor taking care to customer call i am so disappointed and distressed about the way they doing the service.I am compelled to go to consumer court

Are you fooling us . You have given keep on giving wrong nos again and again. first you give your branch manager mr. chanchal no now he is not picking up phone, again you gave Rajiv no he is also not picking up phone. Do you have any good engineers or not? Just you are making fool people and selling your products, I think you have given damage product. If possible change my microwave. Give response as soon as possible. Its going to five days. I want positive result. my complaint no is 17162474