IFB Industries Complaints & Reviews

I bought a new IFB Front Loading washing machine dated 15/8/2015 from GREAT EASTERN TRADING COMPANY in Siliguri. which got problems now. It is in warranty period. My compliant number is[protected]. I logged my complaint on 8-Nov-2015 and within a couple of days the mechanic came to inspect the machine. As it is manufacturing defective unit the machine have tried but he could not able to solve it. He informed me that it is a manufacturing defect, so you talk with the office. After that I have called several times to your call center but the problem has not solved. . Call center people asked me to contact the Kolkata office directly and the give me a phone no.[protected] . So I made a call to the KOLKATTA office. But no one have picked up the phone. Suddenly one lady have picked up the after my continuous effort, and the lady said that she will inform shortly . After that nobody came back . This is a horrible situation and my request to you to replace the unit immediately. Regards, Soutik Banerjee [protected]

Ticket no: [protected], Nagercoil service centre. It's been 3 months since we raised a complaint. Nothing has happened till date. No proper response from anyone. Whenever we ask for an update the Manager, Mr. Prabhagaran gives us the same reply that the drum is on the way from Thirunelveli. But, nothing is happening. If they can't provide a proper service, then what's the point in selling such a waste product. I'll never suggest this product to any of my friends. This is the worst experience I've ever had. Please take care of this issue and fix asap.

Hello sir, This is vijay kumar b from vizianagaram, AP It has been nearly 5 months since i have registered a complain for IFB washing machine, Model ELENA, complain number 16246766, many times called to service team, many times called to customer care, talked to senior manager, nothing has happened, every time they assure of quick action and nothing happens, when they tell that we will send a technician tommorrow he comes and after a month and each times he tells of a new problem and parts still to be recieved from company and the same story repeats, sometimes they tell that your complain has been closed due to non availability of parts and some times the dont even pick our calls, after 3 months they give my another complain number 16743530, so much of mental harrassment i have felt and so much of my time wasted on this thing.. and so much money loss in intrest terms and for an alternative arrangements.

I have purchased IFB washing machine in May and have been chasing service centre for stand and cover. Every time I call them they take a request and tell that a technician would get in touch with you in 2-3 days but they never turn up. When I call back customer care to say this they tell us that we will escalate but nothing happens. Finally someone called Anjan, Bangalore service centre head told that there are no covers and I have to buy it outside!!

Start button is not working .the motor is not running and is producing sound like fire flamming. We have booked a complaint on Nov 1st and 2nd complaint on 9th of November, 3rd complaint on 18th, but no technician has not attended even one complaint. Harsha and hari both are not responding to our calls, then we have called Haritha of Vijayawada, and Cuddapah region also.but both are disconnecting the phone while explaining our complaint. Then balivender of complaint session, told to send the technician on Monday ie 30 of Nov, but he failed to do so and we r suffering a lot with this problem. I have already taken an yearly contract of approximately 4000, on this machine. What is the response to the yearly contracted customer. We have all the evidences regarding the complaints and contract.we have already placed a mail on 29th of Nov. I will complaint to the customer court. With regards, K.Shakeela W/0k.giribabu Sullurpet 524121 Spsr Nellore dt

Washing machine elite dx 5.5kg Complaint: 1. Amc requested 2 months back not processed 2. No transparent problem resolution system Request made with necessary application form and cheque not finalised. Understand from my bank that amc payment cheque was returned due to signature error. Despite repeated requests no response. Contact details of company officer to whom issue can be escalated for solution is not available. Problem going in circles for 2 months Regards K. Sunder

My IFB Microwave is not working. I raised a complaint on NOV - 26. Today is DEC-1. 6 days over. I have called the Toll free customer care. They gave the number of Support Center. I called them and nobody attended. I again called IFB. They gave the manager number. Manager is not picking up the phone. After 6 days and multiple phone calls, not even a single person has turned up.

I have registered a complaint Number [protected]. After ten days a technician visited and found some problem in my machine. He informed that a parts of it should be replace by good one and it will be replaced in the next day itself and the complaint can be rectified. But nobody came until today. Yesterday, I received a message that my complaint have been resolved. I am very sorry to inform the poor response and poor service from your service centre located in Trivandrum City. Please do needful to resolve my complaint immediately. Thanking your[protected] Rajendran Nair.K ( I am working in a Government Enterprises having 28 thousand of staff. I discussed the same with some of my college . All of them who bought IFB washing machine facing such problem and I was advised not to buy any product of IFB due to poor service. Also considering the poor response of IFB Service Centre some are compelled to approach the private service centres and finally there machine damaged permanently. Please note that the reputation of IFB is losing mainly because of your poor service centres.)

I have an 2 years AMC with IFB washing machines. I have been complaining about it not working and no one has bothered to come and address this issue. It is now 2 months and with the rains in chennai I am badly in need of my washing machine. I also have a cancer patient at home.

I have lodged request for repair of washing machine under AMC contract with the company. The complaint number is 16806548 dated 06.11.2015. The repair has not been carried out till date. The toll free number instead of taking up the matter with their agency at Lucknow informs the phone number on which I can discuss the issue. This sort of service is not expected from a company of repute and on which we have reposed faith since past many years. My other particulars are as under Name - Anil KApoor Address- K 496 Aashiana Kanpur Road Lucknow AMC contract sl no 241516 dated 26.09.15 Contact number- [protected] / [protected]

I have registered a complaint about defective functioning of washing machine with ticket no:16541539 on[protected].It is not resolved till day.When ever I phone to local marketing person of the company, he lifts the phone and keeps me on waiting indefinitely and does not attend to the call.It happened 4 times.Today I tried to contact customer care centre.They came in contact after a long time and kept mum . I do not know how to contact them.The only option left to me is to proceed legally through consumer court.

We have IFB washing machine. The AMC of the machine expired as the company which usually calls for its extension on payment basis, did not ask for it. we called up the company. its mechanic came and tried to persuade us to not go for warantee from the company but instead use his personal services whenever required. The company and their area manager were informed of this. The company instead of taking any action, has not bothered another person for AMC. It has been over a fortnight but despite so many calls no action has been taken. I do not if the company is not willing to give AMC on payment basis, what would be the response if they take money and dont respond when the machine gives problem. Thumbs down for IFB and its reaction

I have raised complaint on Nov 25th 2015( Compalint no is [protected]), still now it is not resolved. machine is under AMC but no use, each time when we call customer care they have readymade answer technician will attend your issue today and will give us useless phone number of area managers .. none will pick the call or will be reachable.

Gmail COMPOSE Labels Inbox (381) Starred Sent Mail Drafts (18) More Hangouts Move to Inbox More 1 of 40 Expand all Print all In new window 4YEARS WARRANTY AND SERVICE FAILURE SENTHIL KUMAR D dsk Nov 2 to customerservice, bcc: whistleblower FROM D.SENTHILKUMAR CHENNAI MOBILE NO:[protected] TO THE MANAGER IFB APPLIANCES SUB:4 years warranty service not provided/ REF: MAY 2015 COMPLAINT NOT ATTENDED REF: COMPLAINT NO:[protected]DT.27.10.2015 ID NO:2967177 Dear sir, i had been purchased the ifb washing machine purchased on 28.08.2011 from savanna selvarathinam t. nagar cheenai and my model name is elite 5.5 on the purchase time i received with 4 years warranty from you in the four year not even attend the general service for the 1st year not even attend the general service for second year not even attend the general service for third year not even attend the general service for fourth year on may 2015 i given the customer care my washing machine is not working when i on the machine with in 10 minutes the display shows low and then the machine is in the idle contion and again complaint on 27.10.2015 and the service people mr. s.selvaam and he is mobile no [protected] and he attend the service on 30.10.2015 and he verbally told be the machine display want to be change and the warranty period is expired and we could not able to change and i ask him want you are saying give the service report copy and he refused to give the service report copy and i asked the technician in the past 4 years not even provide the free service for this machine in the warranty period so must must change the display at your own end only again he refused and he provide the mobile to her manager Mr.sarathkumar and his mobile no is [protected] and i spoken to him and he say we will not change the display you may complaint to head office and i asked why who have not attend the 4 free service when you attend the service you can identify the problem t is in the warranty condition it self.so many long arguments and again i asked before the warranty period on may 2015 i given the complaint why you have not attend but there is no response if you want any details you ask customer care and he dis connect the line. and again regarding this issue i raise the complaint on 30.10.2015 and 02.11.2015 two time regarding this at customer care i am holding so many products in godrek make only but iam 100% satisfaction with this company they are give good service and they are itimating the expired date of warranty and amc approach monthly customer feed back about the product and good servie to customer in time. by bad lick my fried suggested your ifb product and i am facing the problem alway the first impression is the best impression and iam getting the bad experience from your product to avoid the future purchases so for my complaint take priority action and replace the display board with free of cost due to your service failure.isues by only. and then the area service manager and the techinician behaviour is very poor while at the consumer end on 29.10.2015 first educate how to approach the consumers and feed back what the consumer asking i thnik thery are not direct service peoples i think it is a franchise peoples i think. if the problem will not rectify on priority basis and then i go for another step by way of higher level so kindly solve this Thanks with regards D.Senthilkumar

Hi, I bought the IFB washing machine Elena Aqua 6Kg model from Vijay Sales, Dwarka, Delhi on 12th Nov 2015 and the installation request (No[protected] was closed on 26th Nov 2015. The machine has manufacturing fault, its rubber lining is twisted and after one wash the screws became loose and while running it made lot of noise. there is also a dent in the backside (images attached). The installation engineer made some stories and closed the request. I was unable to raise the consumer complaint earlier as the installation request was open for long and now the IFB customer care system is down from today morning. I want my machine to be replaced. Please help. My registered mobile number is [protected] and the invoice is also attached. Regards, Ashish

We have registered a complaint about our washing machine on 19th November. The issue is still open and not fixed. Details of Complaint: Name : A.Senthil Kumar Ph : [protected] Location: Pallikaranai, Chennai On 20th an engineer attended the complaint and told that he will come next day and replace the electronic board. But there is no response after that even after multiple follow ups. I would like to escalate the same and need immediate attention on this. There was a subsequent follow ups and and executive attended the same and did not

This with respect to the Maxi Dry 550 and Executive Elite Washing machine. Maxi dryer has stopped working a week back. I have registered a complaint with customer care on 20-Nov-15 for dryer and washing machine general service, the numbers are [protected], [protected]. A service engineer from M/s Classic Enterprises has visited on 24-Nov-15 after reaching out to the IFB customer care and the agency several times. He inspected the Dryer and informed us that the BELT is DAMAGED and he will be replacing the same next day. When asked about washing machine, he told he will attend during his next visit. Today is 27-Nov-15, and there is no feedback from IFB or the agency. The service engineer still has not replaced the damaged belt. Both the machine and the dryer are under AMC for the past 13 years. During rainy season, the dryer service is required but my bad luck the dryer is not functioning properly. If the defect is not rectified during this server weather conditions, I'm not sure when will this be rectified. I hope that the dryer would be most used during these seasons which did not work out for me well this time. Even the customer care is not attending to the pending cases and they are insisting to contact the agency people which is not my job. I would like to get an update on this and would need the service engineer to replace the damaged belt at the earliest and also to service my washing machine. If i do not get the service engineer at my door step in another 24 hrs, i'll be pushed to take severe action on this. ------ Complaint records on 20th Nov 2015 Inspection on 24th Nov 2015 Yet to rectify the problems. ------ Regards, Srinivasa Rao P [protected]

My IFB Washing machine stop working in Oct 2015, on raising the complaint (No[protected], technician replaces some of the parts and claims that the issue is resolved. After his visit, when i tried to wash my cloths it do not work.
In the meantime service centre close the complaint. When i again call to customer care they raise another complaint (No[protected] . This time another technician visits and ask for replacement of some other parts.
it seems that IFB is indulged in unfair practices my replacing non faulty parts also, only to make good money. For the last 1 month i am just chasing the IFB guys and they give the input to the department as they want. Company only wants to cheat customer, they do not intend to resolve the issues. After this incident i will not recommend any body to purchase IFB products. Now the question left with the IFB are
1. Why they close the complaint without resolving it ?
2.Who will pay for the harassment which IFB is giving to me?
3. Who will repay my amount that was taken in the name of replacement of non faulty components.
Thanks
Vikram

We bought IFB Dryer, on line, in Chennai There was absolutely no body to respond our request for installation Ultimately we were asked to contact Royal Enterprise for installation Last four days we are promised that the machine will be installed tomorrow But till now NO Action Mistake of our life by buying IFB machine Disastorous

I have taken the AMC for washing machine, I have some problem with washing machine launched the complaint with IFB on 31st Oct[protected]. Still I didn't any response from them and I called customer care on 12th, 21st, 24th and 25th Nov for inquiry and escalation. As of now no response from their end.