IFB Industries Complaints & Reviews

Dear sir My wife is an assistant professor and a working mother for our three children who are all under ten years of age. A washing machine is a boon and we decided on ifb as it was the brand that had great reviews from other working mothers who used it. Unfortunately the experience we had over the last one month has badly dented that image. Last month the machine failed and we filed complaint no [protected] at the trichur service centre (+[protected] on september 5th. After filing our complaint the technician visited our place on september 10th and said a screw/bracket was needed and he would do the same within a few days. Our repeated calls met with no response and my wife was forced to manually wash clothes for over a month. On wednesday (8th october) i spoke again to the office as the technician refused to pick our repeated calls by now (+91 [protected]). The lady at the service centre who we had also spoken to many times and knowing that we had relentlessly called for the last month understood our dilemma and promised me that she would send a replacement from an old washing machine in your trichur godown till the part arrived from mumbai. She said this would be done on the 9th october My wife accordingly took leave and waited at home on thursday for action from your part. No one came, or bothered to call her. After 3.00 p. M she tried several times to call the technician and the office but they did not pick her call, aware of her number. Finally on friday calling from another number we got through to the service desk and they said we will do it. Telling them the difficulties of washing for so many manually for a working woman they rudely told us to get another washing machine if this was the case. I am appalled by the service of your company. My wife has decided to take another washing machine, as advised by your service centre (This time lg) as we have realized the pathetic service offered by your company. I now ask you to at least fix the washing machine so that i have second washing machine to face any breakdown in the future and do take action on such service staff as they give your brand a very bad image to your dwindling base of working mothers.

Sir I have filed my complaint on online for front door lock damage on September and agent came to my home and he just checked the door and told that we have to order the front door it may take about one week my father with anger because he was irritated so he said ok then he asked about service charge my father said after fixing the door I will give the total money .so he left my house .while leaving he told about advance 500rupee but hehe don't took the advance but he said that after fixing the door he will take the money and he left.After that on September 26 morning I called Ifb care and I apologize to the manager and I asked for door to orders and he said OK .Till now I am calling every day they are saying the spare will be next week till yesterday. Today they are saying that we said to the agent that we don't want the spare. I was so much irritated because I am calling them every day and they saying that your spare will be in shipping .so please make agent about the customer listen clearly and management too.since I am calling every day then also they didn't place the order but they are asking the details about washing machine and problem

I am Dr Pradeep Kumar. I am a IFB washing machine customer for past 7 years and my machine is under AMC. I have registered a complaint about the noise produced by the machine on 4th October 2015. I am at Chromepet, Chennai, Tamil Nadu.

My complaint no. is [protected]

My customer id is : 2031822

Whenever we call customer care on the toll free number, they are simply dodging and giving fake replies that service engineer would come. But no one turned up till now.

My AMC is ending by 20th October, 2015. Hence they are simply postponing the service.

This is a planned cheat by IFB customer care as well as service department. Even the customer care is not forwarding our complaint to the next level or it is not forwarding the complaint to the service people of that area.

Chromepet area phone no. is :[protected]Given by customer care office )

Being the company by with a reputed name, I didn't expect this type of behaviour from your side.

Very pathetic service for dishwasher in Mangalore area Age of dishwasher - ~3 years - already through many Fx error codes. Current Problem - F5 Error - something to do with water pressure - Water inlets were double checked to ensure, supply pressure was not a problem - Compliant registered on 10/Sept - After lots for followup couple of incompetent technicians turned up twice - finally repair done on 30/9 replacing a few parts for...

Complaint no. [protected]. This machine was bought from flipkart on aug 14th. In one months time it started producing heavy sound and vibrations. The water doesn't go out from detergent section after the cycle is complete. I have been calling up the customer care from 15 days multiple times a day but no technician has come till now. They just keep saying someone will visit soon but no use. I have even posted on their facebook page but no use. They claim to give warranty for 4 years but here in one month they are not even ready to provide service. This is harassment. I have paid so much of money for this. I want them to either refund my money or provide replacement.

Model: sanorita sx 6kg 1000 rpm. This product is still under warrantee. I made a complaint (Ticket no.[protected] regarding front load washing machine on 04-sep-15 but didn't find any resolution till date from ifb service center. So far, it is very painful experience with ifb customer service, they don't reply even after several commitments. Service tickets were closed several times without resolving the complaint to meet internal slas. I don't see any worth spending money for ifb products if customer service is so poor. Look forward for immediate attention.

I purchased Micro Oven just two months back. About 10 days back it stopped working. I complained to the IFB service point. A person attended on the same day of the complaint and promised that the problem will be resolved soon. But till today, even though it is over 10 days... it is not done. He is not even lifting his phone now.

I am Dr Raghu using ifb washing machine for last 12 yrs I have raised a service request on oct 2nd, friday it was a holiday so they promised to attend on 3rd Saturday, which they failed .on repeated calls to the service team no, 40170676 says .the lady always she will send in next 2 hrs we tried to call mr sampath his calls his no[protected] he never answered the calls .My wife had to wait in the house on whole of Saturday and monday .Monday morning we again spoke to the customer care they gave ms Deepthi no we spoke to her around 10.30 she said she will arrange in next 1 hr waited at home 2 pm again tried to call the local service center they were very casual in their response, i had to hold on to the call for almost 15 mts, finally mr sampath attended the call i asked him why were you not attending my calls he says he is busy and he does not have to attend my calls he says he will send an executive when it is possible.and his language is also very bad he says i have not paid any money to him what ever i paid it is to the IFB.this is what i have to listen to a decade of my association with IFB Today i must have made at least 100 calls service centre, sampath and ms Deepthi of all this only 2 calls were attended rest all were unattended I want a right person to address this and give a proper response Thank you Regards DR.Raghunadha Reddy

It's regarding my microwave which is registered with "Conzeal Software Private Limited" I raised a complain on 13 Sep 2015 in IFB customer care (No :[protected] and complain number is : 16414695 and mobile associated with that complain is [protected]. Fact is it is not resolved till date 6 October 2015. During this time I almost did more than 30 calls and spoke with many people. Like: - Many call center executive, i know they are on low position so they were not able to help me and i understand that. - I talked with many senior executive over call center (Santosh, Balvendr, Satish and Durge) and these four guys were not able to fulfill their promises about fixing the microwave. Also, they were never call back me. During the my conversation with them they always promised me they will call back me but they never did. I keep following up with them but complain was not resolved and never they called me back. yes they did share two more numbers. - Mr. prashant I think he is service manager in Ahmedabad but amazing thing is he never picked up my call. I tried many a times but he haven't. - Mr Ankit, He is head of Gujarat. I tried reaching out many a times but he was really hard to get in touch because he doesn't pickup the calls. but luckily one time one senior manager scheduled conference call on 3rd October 2015. Finally and he did apologizes and promised that it will be fix on same day but it is not. I kept informing him via messages but he was not responding and even not picking my calls. Once again I got another person number from call center who helped me to connect with Ankit on Monday 5 October 2015 but once again he made me promise and was not able to resolve my complain. Now, my last demand was atleast give me contact of someone who is responsible and help me to resolve my issue. Also, for sure he is equivalent or above to Ankit role who can listen my complain. But i didn't got. So I don't know what should I do next? I want to file a case against IFB and want to fight for justice. Now, it's not about my microwave it's about justice and want to make them learn lesson so other consumers should not face this problem. Please help and provide me directions. Thanks! Santosh Ambwani +[protected] [protected]@gmail.com

Worst service team... had a horrible experience ...
they keep on postponing ...that too with silly reasons.. (in this case it was washing machine going broke)... in the end had to call an independent service personnel. He was prompt and did not waste any time in fixing the washing machine...

IFB people you need to hire a good team... with a brand like you and a worst class service will ruin your reputation...

This is Mr. Subramanyam, existing customer of I.F.B. I am presently owning IFB products of oven, washing machine, dishwasher. I have been entering AMC for the washing machine and the present AMC is valid upto January 2016 I am working as chief Manager, corporation bank, Chennai, corporate banking branch I had earlier worked in various places like Mumbai, Delhi etc the service available in Chennai is worst I had experienced so far. My washing machine is defective since 14 of September 15" first few days I didn't get complaint no. After my repeated requests, my complaint had been registered as no. [protected] on 25"9"15. Despite of our continous follow up and of the service agents assurances, representative turned up on 2"10. 15 and dismantled the machine. He told us that one part is required but immediately not available. He assured us that the part would definitely be available on 5.10. 15 and that the machine will be assembled positively on 5.10.15.. For my dismay. The representative not only did not turn up but also not even responding to my several phone calls. Service centre head, Mrs sudha, also not responding to our numerous calls. Another astonishing factor is that your call centre had unilaterally cancelled the customer no. As the complaint had not been resolved for long. New complaint no of [protected] had been issued. I have been thinking that, even now thinking that am the proud owner of IFB products. I have never faced this type of service problems from IFB. As your service agents are not responding and are not even bothered about damage to the brand image I request you to interfere in the matter and help me in making washing machine operationable. Subramanyam

Product - washing machine, washer 9 kg, dryer 7 kg, bought 3.5 years back for 50, 000/_ has been working erratically for the past 3 weeks. It just works at random and stops at random mostly mid way in the cycle. Complaint filed on 22nd sept, ticket no[protected] First person attended to complaint on 29th sept - mr amar sharma - refused to accept our version of the issue and insisted on running the machine on his own. Incidentally every time he tried, the machine is working fine. Then he says - you run it and when it stops call me so that i can come and check. Over the next 3 days it stopped 2 times and every time we called him - he was too busy to come and have a look. After that called the company again nd again and again. Spoke to mr hitesh at global agencies on 3rd oct - he said i am sending one person., he never turned up that day. I called the service center - they say - the system is running slow so we can not retrieve the old complaint. So i was forced to file a new one - no[protected] Today - 5th oct - almost 14 days after the original complaint was filed, we still have no resolution what so ever, Inspite of the fact that the machine is in warranty and such and expensive equipment, they are not bothered at all. We are fed up and frustrated and don't know what to do now.

I purchase a Microwave Oven from SALES EMPORIUM, Behala on 28.07.2015. But till date we cannot use this microwave oven due to manufacturing defect, which was identified while company person came to demonstrate it and after so many complain till date company does take any proper action. Now we are seriously thinking about to go ahead with legal advice.

IFB Micro oven I must tell u or request u to please go through the complaint no. below since August 2015 (8 Times) 2 Oct 16560665 21 sep 16399122 Now u only tell me why I will complain if some one could come to do the work properly It's an answer to me that if a customer does AMC he is making fool of himself, also I can bet if there would be no AMC the repair and service would be class apart, with no AMC the services are class apart Felling sorry about brand IFB, with such a bad attitude towards the customer In all these complaints only the technician visited two times with prior information, otherwise the technician comes to us with no notice. I have spoken to The IFB area incharge Mr Srivastava [ [protected]] but no positive response from her too. She has stopped taking my calls . I had sent number of SMS but again no response .

Model Elena 5 KG under AMC, ticket # [protected] raised on Sep 1, 2015, technican visited and informed part replacement told it will take a weeks time. Without my knoweldge on Spe2, 2015 he closed ticket and till Oct 2, 2015 he never turned back and every time when called his mobile telling me he will come in two days. This is second time IFB Service closing ticket with out resolving the complaint. Augustine [protected]@gmail.com [protected]

No service against complaint I have made a complaint on 27th sept 2015 and my ticket no. is 16524470 but no technician visited on monday so i made an another complaint on 28th the customercare told me they put a reminder against my complaint & told me that technician Mr. rahul will visit resolve your problem very soon but no call from sevice centre & no techinician visit my home tuesday too. So i again call customercare & i told him that i want to talk to their senior but they deny & put me on hold & later they told me mobile no. of Mr. Alok raman[protected]. I call him & ask about my compaint, they told me that the technician will visit & solve your problem by today but no one visited. Again i call customercare then they have given me Miss Karishma mobile no. [protected] & i call her then she told me that your problem will get solve by tommorow. I wait for technician on next but no visit no call from service center & technician, then i call miss karishma again then she put on conference with service centre then they told me that your problem will resolve between 3 to 6 pm on that day. later on i got a call from sercive centre, some Mr. Praveen told me that today is their closing day so they cant come & your problem will resolve on next day by 11am but on next day no visit till 1 pm so again i call mr. praveen to know my the technician status. he told me that he made a reminder to Mr. Ashish (technician) & he will come soon. Later on 3 pm Mr. Rahul Visit my home to inspect my machine problem & told me that wire hireness will change & he will call me to tell me the status of wire hireness in service centre by tomorrow but no call till now. Is this the way IFB solve the complaint? So please help me otherwise will take legal action against you. MANEESH KUMAR SRIVASTAVA [protected] Ticket no. 6524470

I have complained several times about repairs to Dish washing machines and clothes washing machines but each time a new executive comes and gives new versions/ statements and insists to take the machines to workshop and takes it to workshop and keeps them for one week and brings them back but the problems still exist. They also charge for the transport every time and since they keep the machine for one week we are put to lot of inconvenience. While taking the AMC they call us several times and pester us to take the AMC and assure us that they will repair the machines at house itself . But after taking AMC they never bother to attend and send a new executive / technician who is not at all trained to even attend / repair small problems and eventually they take the machine to workshop and keep it for several days and return the machines. The problems which is have mentioned can be rectified in house itself. They have been troubling me since several days. Even to deliver detergents / cleaning powders they take several days. The products are not available in the open market. Inspite of taking the AMCs I made to suffer and such small services like supplying detergents, are not being attended by your service centres. While renewing AMCs they offer us moon but after taking AMC this is the situation. Kindly take immediate action on your technicians / executives and also pay me compensation by deducting from their salaries. Sureshkumar [protected] AMC Nos: 12751 & 12752

My complaint number is [protected] and i have logged 3 complaints and nobody is coming and addressing complete problem. People are coming and seeing and repairing half and going. Please ask IFB to repair my washing machine asap. earlier complaint numbers are [protected], [protected]

AW 7233 model fully automatic washing machine is not working properly.product is faulty and stupid technicians from ROHTAK come and they are not trained well.one problem or the other keep on coming.Dealer is very good, listens to customers but IFB people donot act at all.I have decides never to buy IFB products in my lifetime

Myself purchased a washing machine having Model no. WM Sanorita DX on the recommendation of your company representative, incidentally, present in the show room, explaining all round performance of the machine as well as excellent after sale service, in the year 2010. Unfortunately, your first after sale service made me realize that your company and their service staff are only for money. First put the customer in trouble, then demand the money. They donot care about the problems of Customers. A family of navi Mumbai, does not have extra time for washing or pursuing with your technical staff. On 27.9.2015, my washing machine stopped working. On 28.9.2015, I lodged a complaint under the complain No. 16535874. On several requests, Mr. Ashish Nirmal from M/s Delight Services, Navi Mumbai attended at 7.00 PM on 29.9.2015. After checking, he told that two parts have to be replaced and for that advance payment of more than Rs.4000/- has to be made immediately and by tomorrow, i.e. 30.9.2015, your machine will be OK. Taking precautionary measures of earlier experience, I assured him, payment will be made immediately but only after repairing of the machine. After a long argument, he became ready but on 30.9.2015, he did not come. Again, we contacted him on his telephone No. [protected] and he told that parts are not available with the company. As expected, of your company reputation, reply was received, parts are not available. It is very surprising, when Mr. Ashish has demanded advance, spare parts were available with company, on the basis of that he promised to get that repaired by 30.9.2015. Since, he did not get the advance, he started to harass the Customer. He demanded more than Rs.4000/- for that parts and services without any documents on behalf of the company. I want to know that whether this is your company policy ? On getting the reply negative, I contacted Customer service and got the number of Ms. Mayuri Patil – [protected] & Mr. Vivek Vane- [protected]. As per your company reputation, they replied, “on line system is not working therefore, they are unable to check the complaint position but call me back after sometime” . Yet, I submitted the detailed information as stated above. Three times, I have given a call to Ms. Mayuri Patil, every time she assured me to give a call back in few mintutes but she never called back. Last call at 6.10 PM, she did not pick up the call. This is the symbol of your excellent customer service. Similarly two times I called Mr. Vivek Bane, he also assured me to call back, but never. The customer is ready to pay for parts and services but your staff are making an excuses just to make more money and to make the custom suffer. Mr. Shrikant of Delight Service giving reference to a franchisee company, who has quoted Rs.2000/- more by Ms. Priya on Phone No.—[protected]. I think, you will consider the problem faced by me and mu family and requested to take necessary action to repair my washing machine so that I may not regret further. Abhay Kumar [protected]