IFB Industries Complaints & Reviews

Dear IFB team,

We have several issue regarding the carbon brush in the washing machine. The service center is not able to replace it saying that parts are not coming since one year now. This is really sad. A spare part which is costing around 150-300 Rs is not present and your team is asking to change the whole motor. This is so bad for the environment. The whole motor being discarded since of this spare part which is so common and also does not take so much of inventory or space!
Why is this done at IFB?

I bought a ifb automatic top load washing machine before 4-5 months. Machine didn't washed clothes properly. All dirt was found on clothes after wash. Plz resolve this solution.

Our IFB front load washing machine suddenly caught fire while it was operational.
Luckily we put out the fire before it could spread to other parts of the home. This is a really serious issue and one can think of the consequences if we had left the machine running and went out for a while.
The electronics and the front panel were completely burnt and the machine is clearly beyond repair.
The response from the toll...

I have IFB Dishwasher which is under AMC. On 22.12.21 the dishwasher stopped working and was giving shock when touched. I registered complaint on toll free number for service call. Two times technician visited but could not solve the problem he handled the dishwasher very shabbily and informed that power card has failed and needs replacement. He brought one card fitted it but machine didn't work. Then he informed that card has to come from Goa unit. But till today nothing has happened and my dish washer is not working. Please take up with IFB and resolve the issue.

Team,

I am writing this complaint to you to point out a serious issue regarding one of your product {Washing Machine} which I purchased in online on dated 27/6/2021

There was an issue that occurred on[protected] on the next day we raised a compliant 24/12/2021 and even the service person has visited my residency to check the issue and found the board has a default which is next to the top of the display. He said that he will take the board to his office and will replace it with a new piece by the next day. I replied him to go ahead and fix the issue

On the next day 25/12/2021 when we contacted him, he said that the board has to come from Bangalore so it takes 2 more days

We contacted again after 2 days on 28/12/2021 he said that still, they haven’t received the board

On the same day evening, I received a message stating that the complaint has been resolved. I wondered and I went with the option of feedback to escalate the issue. I updated the feedback as the Complaint has not yet been solved

Then I tried to get in touch with the office person Ms.Maadhuri a Branch Manager in the number [protected]

I was explaining her about the issue in deep, she replied by saying why have you marked the complaint as not solved in the feedback option, because of this your complaint has reached our management and they have asked us to hold it for 7-10 business days

This is highly pathetic and the worse service I have ever seen. Why does the management need to say to hold the complaint? If the complaint hasn’t been solved then why do we have to mark it as sorted?

Firstly why did I get a message as solved when still the complaint is on hold/pending? Attached are text messages for your reference

Please address this issue with your management. Because of this issue am completely frustrated by following up you people. Now better I would like to go for the return option because of your poor service

Also, I would like to express my disappointment with your unsatisfactory level of service. I have expected much more from a prestigious and reputed organization but this is not the way you deal with your customers

Am looking forward to hear back about your proposition to correct this issue from the respected authorities as soon as possible

Thanking You

Regards,
MohanRaj
[protected]

We bought IFB dryer from Giriyas, J P nagar bangalore one month back. Within 15 days the door was broken. The technician visited and said that he will replace the door and thats it. It has been almost a week now, no one has attended to it.
I have spoken to call center multiple times, called the local franchisee etc but no response.
I have heard that IFB is worst in terms of product and services, despite that I went ahead and purchased the product and it is my fault only.
Will wait for another ten days . Else will be lodging a case against them as it is within warranty and they can see how poor quality their product is.
Pls don't buy IFB products.. they are big cheaters.
Ticket no [protected]

I need proper services center number

As above

My washing machine having some electrical problem when we switch on the machine it is running for few seconds after rotation of drum it is suddenly switch off. Also Front door was broken, all washing soap water coming from side of the door. For the reason I have made service request and your authorised service center M/s. Prithisha Enterprises, Kathiruvedu, Puzhal, Chennai - 600 066 attended and I have paid Rs. 6, 050/- for service on 16/12/2021 but till date[protected] no one come for service and no response even phone call also. This machine also under AMC. Due to irresponse service and not attending repeated phone calls I am not interested to make further service. In this regard, please direct them to refund the money and to cancel the service request.

I have bought one IFB chimney, model no :IFB GL14T90CH on 18.06.2018 from Classic, Guwahati. It is presently not working and one complaint was lodged on 19.12.2021. Without visiting my residence by service personnel for resolving the issue, I got a message on 22.12.2021 that the problem has been resolved, which is not true. Kindly look into the matter please.

Poor response service team, spare part team and customer care.

I raise a call for system (washing machine) not working dated on 9.12.21. Local service engg visited and confirmed that pcb not working. I told to replace it with new. Service center told me that spare part is not available at that time and they will replace it within 7 days but Till date 26.12.21, the service center berhampur, Spares part bhubneshwar division and...

I had registered a complaint with IFB regarding a door lock issue and since my machine is under an AMC the technician visited and changed the lock. On[protected] the technician had issued a bill of Rs.6080/ and I had placed an order for a new stand for the washing machine for which I had paid in prior. Despite making innumerable calls to the franchise or placing multiple complaints with the customer care there is no response. Despite being a valued customer with IFB and having a AMC for the machine it feels like a waste of money for the poor services they have provided . I wish for the money to be refunded back, the amount of 1520 which has been collected from me but no product has been delivered.

Ifb personal visited my home in connection with a service complaint of a washing machine. The receipt of which is attached herewith for your reference. Service charge of rs 590 was paid to him for a single visit which he acknowledged ifb tkt no [protected] dated 20/12/2021, issued in the name of Hadwika Associates on a receipt bearing ifb industries limited.

Thanks & Regards
Prabhakar
[protected]...

I recently bought IFB 8kg FRONT LOAD SENATOR WSS SILVER wachine machine at RELIANCE retail limited, Erode

With 4 to 5 washes, it was showing error like "TAP ERROR".
We have called IFB services and 4 to 5 technicians from IFB reached us and checked the issue and they are not able to identify the issue. After that we never received any response from IFB.

Its already been more than 10days since we filed a complaint and we never received proper response from IFB service team.

COMPLAINT ID: [protected]

Have attached the photos of IFB bill and the error photo

IFB complaint no.[protected]
dated 5-8-2021 is nort resolved yet

I was complaint about washing machine service, problem is when machine is running water flowing stoped suddenly after 10 min again when I was on the door and close again it is stated from starting I has already calm to customer care complaint and the machanic has came and nothing as do any thing service is not do anything and he is taken service charge of 300 rs for 10 min but he is nothing has checked any thing again when I was call back to him he said I'll come tomorrow and check u machine but till know no one respond any again know also I'll call and complaint to ifb customer care they behaver is not correct, I talking with them they are my call puting on hold one of the worest service and customer care responding

Dear sir
I am using ifb 6 kg front load washing machine. I book complaint of ifb my machine not start your service person say pcb need to replace he say price of pcb is 6000. I don't know how exactly after completing warranty period these kind of problem arises.
So what is the right price for the pcb part.
Call me and solve my complaint as early as possible because i am face problems without washing machine
So update me

I ordered a IFB microwave oven from Amazon. When I switched it on, the food did not heat. I placed a complaint on 8th November with IFB customer service and a customer executive came and checked the oven. He said that some part of the oven wasn't working and that IFB would offer whole unit replacement in 15 days. Next day he called and said replacement is approved and I would be receiving it in 10 days. There was no response after 15 days so I placed another complaint with the customer service on  30th November, 2021  . Then the call centre executive said that the earlier complaint was not recorded and raised a fresh complaint request. After that the service centre called me and said that the replacement is now being evaluated and will be done within 15 days . Again after 15 days there was no response. Its has been 45 days since the initial complaint and I am tired of doing this again with a different customer executive. I have been contacting the local Ifb service centre for the past 10 days and they are still saying that the replacement still isn’t approved yet. I don’t know whether it is the service centre fault or the Ifb call centre guys fault I am facing a lot of trouble. I have been your customer since the past 10 years, but never did I face any trouble like this or delayed response.

So I included every detail from the start to expedite the process. Please resolve this issue as soon as possible.

Several times called to customer service and service team. No proper follow up from service team. The IFB machine is idle for more than four months. The part they have taken for replacement but no response for last four months.
Service request numbers ([protected]), ([protected])

I have IFB washing machine which is under warranty and when I ran it it started smoke and I raised complaint in IFB service centre (ticket no. [protected]).

Service guy said the relay has burnt out and entire PCB needs to replace which will not be considered under warranty and I will have to pay Rs.6000.

If PCB is not considered under warranty then what else? What I should do with the warranty of 4 years which was IFB's selling argument.

If PCB is not considered under warranty then why they can't replace the relay module only and repair it? IFB is forcing me to buy PCB worth Rs. 6000.

Even the service managers are not picking up call and 2 other no. are switched off.

I will never recommend IFB to any one anymore.