IFB Industries Complaints & Reviews

Ifb personal visited my home in connection with a service complaint of a washing machine. The receipt of which is attached herewith for your reference. Service charge of rs 590 was paid to him for a single visit which he acknowledged ifb tkt no [protected] dated 20/12/2021, issued in the name of Hadwika Associates on a receipt bearing ifb industries limited.

Thanks & Regards
Prabhakar
[protected]...

I recently bought IFB 8kg FRONT LOAD SENATOR WSS SILVER wachine machine at RELIANCE retail limited, Erode

With 4 to 5 washes, it was showing error like "TAP ERROR".
We have called IFB services and 4 to 5 technicians from IFB reached us and checked the issue and they are not able to identify the issue. After that we never received any response from IFB.

Its already been more than 10days since we filed a complaint and we never received proper response from IFB service team.

COMPLAINT ID: [protected]

Have attached the photos of IFB bill and the error photo

IFB complaint no.[protected]
dated 5-8-2021 is nort resolved yet

I was complaint about washing machine service, problem is when machine is running water flowing stoped suddenly after 10 min again when I was on the door and close again it is stated from starting I has already calm to customer care complaint and the machanic has came and nothing as do any thing service is not do anything and he is taken service charge of 300 rs for 10 min but he is nothing has checked any thing again when I was call back to him he said I'll come tomorrow and check u machine but till know no one respond any again know also I'll call and complaint to ifb customer care they behaver is not correct, I talking with them they are my call puting on hold one of the worest service and customer care responding

Dear sir
I am using ifb 6 kg front load washing machine. I book complaint of ifb my machine not start your service person say pcb need to replace he say price of pcb is 6000. I don't know how exactly after completing warranty period these kind of problem arises.
So what is the right price for the pcb part.
Call me and solve my complaint as early as possible because i am face problems without washing machine
So update me

I ordered a IFB microwave oven from Amazon. When I switched it on, the food did not heat. I placed a complaint on 8th November with IFB customer service and a customer executive came and checked the oven. He said that some part of the oven wasn't working and that IFB would offer whole unit replacement in 15 days. Next day he called and said replacement is approved and I would be receiving it in 10 days. There was no response after 15...

Several times called to customer service and service team. No proper follow up from service team. The IFB machine is idle for more than four months. The part they have taken for replacement but no response for last four months.
Service request numbers ([protected]), ([protected])

I have IFB washing machine which is under warranty and when I ran it it started smoke and I raised complaint in IFB service centre (ticket no. [protected]).

Service guy said the relay has burnt out and entire PCB needs to replace which will not be considered under warranty and I will have to pay Rs.6000.

If PCB is not considered under warranty then what else? What I should do with the warranty of 4 years which was IFB's selling argument.

If PCB is not considered under warranty then why they can't replace the relay module only and repair it? IFB is forcing me to buy PCB worth Rs. 6000.

Even the service managers are not picking up call and 2 other no. are switched off.

I will never recommend IFB to any one anymore.

I requested them for a service of my microwave but after calling 5-6times they didn't come yet, its been 10days i have requested them for service, i am very very disappointed with the incident, ticket number [protected]

Hi Team,

I had an issue with my washing machine on October 5th 2021 and raised an complaint for it and after examined by technician found that board has to be replaced and it needed to be ordered they mentioned it will take weeks time.

It has been more than 2 months and i have been keep on raising complaint and both customer care and service center are not responding back and without my knowledge they are cancelling the complaint. on escalation they provided me the area manger number to sort it out. he seems to be the worst manager in IFB([protected])Johny francis.

I have been told continuously every week that i will receive by monday, wednesday, saturday for almost 2 months, i am hearing only this response.

I have a 1 year baby with no support to take care and this behavior from IFB has changed my life to an very extend level of frustration and hopeless in life, leading to divorce, leading to life saving attempts .

IFB is responsible for all this in my life and let me know will i get any sort of resolution

My Elena DX washing machine was under AMC for 2 years from 23/11/2020 to 22/11/2022.In October my machine's timer was not working. First they said they are waiting to get Timer from company. I was continuously following with them After two weeks Mr.Ram from Vikhroli Mumbai service center said that company has discontinued manufacturing parts of this machine hence it cannot be repaired. He promised me that my AMC amount will be refunded if I buy new machine from IFB chembur point. I purchased new Aqua Machine from IFB chembur. Till date no refund of AMC amount has been done.Every time they say give us some time. Customer care response is they are taking up matter with branch.Today two months are over refund of AMC amount yet not done. If you are not able to give services as per AMC contract you should refund full AMC amount on account of deficiency in services as per indian contract Act. I once again request to IFB company for doing needful in this matter.
Vijay khatri

I purchased IFB washing machine at Tirupati (IFB point) .ticket was raised from IFB for Installation & Demo. but service franchise named (Sri sai srinivasa enterprises) called me & Demanded me to purchase the other products (stand, liquid detergent).I disagree so they have not send me technician for demo, I approch the franchise owner name (Thota Madhu Naidu)about the demo but I returned with negligence answer from service provider. Finally I agreed to purchase the other unnecessary product whichworth of rs 500 was sold to me at rs 1100 (Technician name- Murali) to avail the Demo & installation.

Kindly take the necessary action against fraudulent service provider & technician.

With lot of disappointment I would like to state that I have ordered stand for my IFB 6.5 kg top load washing machine in October which is not yet delivered. I had been repeatedly calling customer care for the same and everytime they give me commitment that product will be delivered in 24 hours. It's been 3 months now.
Moreover I would like to complain about your service engineer of Kota Rajasthan named Mr.Ashok Mobile number [protected]..he mistreated and even blocked my number.
This is highly negligible on account of IFB ..spoiling the brand name and customers too. Kindly take quick action asap.

Before Buying a IFB washing Machine THINK 1000 times. If by any mistake the machine gets faulty and even if you have AMC there for the machine, then the fix will be purely depends on the merits of the AGENCY if they want to fix your machine or make you exchange your machine.
My name is Ravi B and my IFB washing machine is repaired for the last 45 days and nothing done from IFB at all even the machine has the AMC till MArch 2022.br...

We have booked for washing machine service (tkt no [protected])
A person named ved prakash having mob no [protected]‬ came and sold us 4 pouch of descaler powder at Rs 680 (170 each) and when we checked the same online at Amazon.in the same pouch is coming at Rs 31 per pouch. This is totally fraud ifb is doing.

I also called ved prakash again and requested to collect the pouch back but he denied by saying do complaint...

I purchase WM on 20th october 2021 and it is giving electric shocks. Multiple complaints have been logged but no solution. Twice techinician has visited and saying it is the earthing problem. No other appliance is giving trouble. Tried different appliances on the same socket.
I need a solution to this. I need the machine to be replaced. Its been more than a month now my complaint has not ben dealt with.
This is seriously pathetic. Need somebody to revert and provide a number for the senior manager.

In June 2021, our IFB washing machine (Serena Aqua SX) stopped working. We got phone number of technician of near by service center (Puttur/Belthangady - Karnataka) and registered the complaint. The technician came and took away the part -PCB board after that he is not receiving the phone even after calling multiple times. Dejected by the pathetic service by IFB. What kind of service you provide when you hire these kind of frauds
IFB Techincian's Phone number : [protected] (Khalid)

I logged a service request [protected] on 18th October to repair my IFB clothes dryer machine and till now the service has not been provided.

I made multiple follow ups so far.

18-Oct - Ticket logged (Phone)
25-Oct - First follow-up (phone)
28-Oct - Second follow-up (Phone)
14-Nov - Third follow-up (phone)
23-Nov - Fourth follow-up (phone and email)
25-Nov - Fifth follow-up (email)

I came to know that my service request has been cancelled twice without my knowledge. I have been informed that the cancellation has been done as per the updates from your vendor. I am very much surprised to know this and I am wondering what kind of quality checks and customer notifications (sms or email) you have in place while providing service to customers. You blindly trust your vendors and cancel the service requests without any checks and notifications.

I made multiple follow up in email but till now did not receive an acknowledgement/response even once.

मेरे द्वारा कोरोना कॉल के दौरान सर्विस के लिए कंप्लेंट किया गया था क्यों की मेरी 2 free सर्विस बाकी थी किन्तु कोरोना की बात कह कर मुझे फ्री सर्विस देने से मना कर दिया गया अभी मेरी वाशिंग मशीन ख़राब होने के कारण मुझे बोला गया है की आपकी गारंटी पीरियड ख़तम हो गया है जब आपके द्वारा मुझे गारंटी प्रोवाइड नहीं की गई ना ही सर्विस दि गई तो फिर गारंटी का क्या मतलब हुआ अभी आपको मेरी मशीन की गारंटी कवर करना चाहिए क्यों की आप पिछले दो साल मे सर्विस देने मे असमर्थ थे अतः मे आपको इस कम्प्लेन लेटर के माध्यम से पुनः जानकारी दे रहा हु कृपया जल्द से जल्द सोलुशन दें अन्यथा मुझे क़ानूनी कार्यवाही करने के लिए बाध्य होना पड़ेगा
यह बात सिर्फ मेरे अकेले की नहीं उन सब कस्टमर की है जिन्हे इस पीरियड में सर्विस भी नहीं मिली और गारंटी पीरियड भी ख़तम हो गया और आपने सर्विस चार्ज वसूल किया
कस्टमर
अनुराग झुरेले

Dear Sir,

This is regarding ticket number [protected].
I had forgot to add some more points about the service quality of IFB and its dealer in Chennai.

I have tried calling the customer care number multiple times, the audio quality was so bad, I had to hang up & the customer service engineer, had no courtsey whatsoever of calling back (The problem is at their end where i had made 3-4 calls yesterday and all the audio quality of those calls were bad). There is no signs of spare part as yet after almost one week of complaint. I had called the dealer in Chennai and he is not taking any ownership either, all they say was they are waiting for spare from head office & asking me to escalate & call IFB executive mentioned in the escalation chart. I tried calling Mr. R**** IFB Executive at 8*******27 he picked once and said he will call back and i called him back again later in the evening, he doesn’t seem bothered to pick up calls .

How do I escalate this?? Is there any grievance cell where I can write to entire board of directors !!
Two things are causing major concern

1) You have major bold sticker on the executive plus washing machine that says "4 Year Super Warranty " and "10 Years Spare Support" and now when there is an issue, you come back and say somethings are not covered and customer has to pay (May be you have put in fine print and to be that is unethical)

2) Neither the customer service or dealer taking responsibility in following up and closing . Yes it is my problem, but i cant fix it right, I can only keep calling and complaining, somebody either IFB executive mentioned in the escalation chart for my problem or the dealer has to own and ensure the problems are taken to closure. They seem to work without any SLA !!

I also work for a bank, i sincerely hope individual times are respected and not taken for granted. I sincerely hope that i would get a response today.

thanks and Best Regards,
Aravindan