IFB Industries Complaints & Reviews

Dear Sir, I received your SMS for (I hope) washing machine servicing on dated 22nd Nov, 2014 having ticket no.14320867.And it was written that IFB CARE will be in touch with you.(Hopefully for servicing).Nobody came. Same text mail I received on 7th Feb having ticket no.14873321 hopefully this is also for servicing and confident that nobody will call and come. Your software system is pretty good but actual service is very poor as per my last experience. May be my complaint/suggestion mail will help to improve later work(servicing). Thanks & Rgds, Jagdish [protected]

HI, IFB Washing Machine 6563 has been having issues. I bought it from letsbuy.com almost couple years back. I refer the problem to the technical sercices in IFB-Kanakapura Rd, Bengaluru. It was kept for 15 days and returned saying mother board is gone and is not available. I 'm not sure if IFB has no mother board, who else will have a mother board for IFB Washing Machine. Address of my apt: BG3 GRGR Sarakki Gate, Kanakapura rd. Bengaluru-72. Ph: [protected]. Maha Patil

My IFB Elena washing machine which is under AMC started making very high noise and jerking during spinning on 4th Feb and I registered a complaint in the toll free number.( ticket no.[protected]), I was promised that service person will call me on next day between 10hrs and 13hrs and will attend to the problem, But to my dismay even after 3 days till now nobody has attended or not even called me. When I called the toll free number today, I was informed that today being Sunday tomorrow only they can check up with their local service center. That means 4 to 5 days at least the machine in down resulting in total agony. Previously when i was not under AMC i used to get prompt response to the calls. Which means taking an AMC is a disadvantage? Also no services are being done in AMC period. What should I do? Not expected from a reputed firm. i want the problem to be attended immediately and be informed of the reason for the delay in service and also the action taken against those responsible for their fault. Vasudevan R, Trivandrum

From, R.Saravanan No.3, Ramanivas, 2nd B Main Road, Near Om sakthi temple, Ramamurthy Nagar, Bangalore-560016. Pnone No.[protected] Dear Sir, With reference to the complaint made on 12.1.15 at 9.47AM (Ticket No.[protected] IFB Technician (Phone no.[protected]), visited our house and he said that timer should be replaced and it can be done within two or three days. But no response was shown for many days. Later conference call was held with Mr.Vignesh (Phone no.[protected]) and Mr.Madhu (Phone No.[protected]). Then another technician came and he said the same, that times will be replaced within two or three days. But till now, we get no response is from them. Every day we make calls twice to Mr.Vignesh and Mr.Madhu but he they repeatedly say, that tomorrow it will be done. Last time, also, two and half month was taken to attend our complaint. This time already one month is over, which affects our AMC Period. Kindly take serious action to attend our complaint as early as possible. Regards, R.saravanan [protected]

I registered a complaint on 14th Jan 2015 with complaint no. 14699984. Despite multiple reminders - no one turns up before 4th February 2015. He does not set the issue but closes the call. I called up again and am told that it's a new complaint no. 14862970. Till now - no one has called. Lousy service. None of the escalation nos work - no one responds or resolves the issue. Made a mistake buying the product.

Sir, with great concern i may report the customer service provided to us is pathetic and very poor, even though the customer service office is situated near 200m from my residence. on this, please refer ticket no.s [protected] & [protected] and email to customer service ifb on 03.2.2015. On the initial complaint i had to call four times and they have'nt responded. Lastly i approached the dealer (Bismi), then only one technicial came and firstly told that capasitor has to be replaced. and he arrived on a conclusion that the magneton to be replaced. I took the mobile no. of the manager and asked him to check the genuinety of the part and he agreed. But he never send any of the technician to check up. I require to check up the whether the oven has the genuine part of IFB and if genuine it should be replaced. Also make sure that the customer service of our area (Ernakulam, Irimpanam PO) to be reprimanded for above lapse. Solicited your early action and reply. Regards. . Smitha Anil

Customer id - 3196676 Sir, with great concern i may report the customer service provided to us is pathetic and very poor, even though the customer service office is situated near 200m from my residence. on this, please refer ticket no.s [protected] & [protected] and email intimation to customer services on 03.2.15. On the initial complaint i had to call four times and they have'nt responded. Lastly i approached the dealer (Bismi), then only one technicial came and firstly told that capasitor has to be replaced. and he arrived on a conclusion that the magneton to be replaced. I took the mobile no. of the manager and asked him to check the genuinety of the part and he agreed. But he never send any of the technician to check up. I require to check up the whether the oven has the genuine part of IFB and if genuine it should be replaced. Also make sure that the customer service of our area (Ernakulam, Irimpanam PO) to be reprimanded for above lapse. Solicited your early action and reply. Regards. . Smitha Anil

Recently I have entered into an AMC for my washing machine Senorita Plus via ticket:14475134. The customer care representative mentioned that - AMC would cover rubber parts including plastic material. - AMC will be applicable from day one & will cover all the parts. When technician visited the house for the cheque collection he collected the AMC for Rs 2, 022 which I believe is the ANNUAL maintenance amount. However he has written...

I have called customer care centre executive Anil for gathering information and on which time, technician will come for demo. Rather than giving healthy feedback, he misbehaved and cut off the call. Please look into the matter and do needful. Regards, PK Rana

we have ifb front load machine, , we had water seeping issues during wash process, in may 2013, we were told drum needs to be replaced, and was done, we have the number of person whom we had contacted, to conduct repairs then, but its disconnected, , , we got other contact going on line, as the machine this time is not starting, , the servicecenter people came in, , their observation was, there is no spring hold, on one side, , that holds drum in balance, , this time he says, mcb has water intake, our machine use to make big noise, we now learnt, it was due to no spring hold installed, and hence the drum use to move vigrously during rinse process n hit the walls of machine, and i use to fire my maid as to shes overloading the machine, , i must state, i paid full repair costs, but the job was done niglegently, causing damage to other parts, , , which was pointed out by the current technician, who surveved the machine.
i really feel i should not be charged for this second repair costs, , but the company should pull up the technician, who repaired last time, for negligence n causing this situation.
trust the company believes in fair policies towards customer
proof--technicians report as he will give me, , and have taken pics of drum without spring on one side

I registered complaint 14732695 for ifb microwave Jan 19. After repeated calls engineer came after 6 days and told some part need to be replaced and he will get back. Since then I am waiting engineer is nt picking up cell, I called serv stn no given by cust care [protected], [protected] & [protected], neither they r responding. I have called customer care alteast 5-6 times and local service guys dont pick the cell at all. My microwave is udner warranty right now. I never though buying IFB product would be such a mental harassment to me. Such poor state of service a indeed a nightmare for me & many consumers like me for sure. Please never ever buy IFB product...

Hi, Bought Eva Aqua VX - 5.5 Kg. When I bought this mobile dealer sold saying that it will automatically covert the hard(salt) water to normal water since it is a aqua model but the guy who is installing saying that we need to buy separate purifier for this machine to convert the water. There is huge wrong communication . I have called immediately to IFB customer care and they are saying that it is inbuilt. Again I called the installer and explained what is discussed with the customer care but he still expalining that it would be good to install the purifier. I am not able to judge who is correct.

Elena 5Kg Harness issue not resolved yet since Dec 2013 Customer ID 1493531 Date Ticket Resolution [protected] Ticket 14808512 Harness issue New Complaint, Harness not in stock [protected] Ticket 14261139 Harness issue Not resolve [protected] Ticket 13180190 Harness issue Not resolve [protected] Ticket 12963911 Harness issue Not resolve [protected] Ticket 12792266 Harness issue Not resolve [protected] Ticket 12758604 Harness issue Not resolve [protected] Ticket 12746067 Harness issue Not resolve [protected] Ticket 12207099 New AMC, Harness issue Not resolve [protected] Ticket 12160964 Rs.1820/- amount paid for Harness, Not resolve [protected] Ticket 12160964 Harness to be change, Not resolve

I had purchased an ifb washing machine (Model: 9kg washer, 7kg dryer), which cost me about rs 56000/- one year back. My customer code with ifb is 3020918. I have filed more than 15 complains with the company in last 15 months, related to this washing machine working. This is a faulty product and proof of this is company has stopped manufacturing it without having any similar capability product. Now company is not at all listening to my complains and no action is being taken. I have been cheated by this company, please help me. I live in noida and purchased the product from great india palace mall. My contact details :- Abhishek garg [protected]

Your service agent has taken the motor of our front loading IFB washing machine for repair since 13th january 2015 and till date has not delivered it and not even picking up the phone.Usually a very poor response for service related requests. Service Agent name is Dinesh Rana. His Phone no [protected], Nanak Nagar IFB Centre, Jammu My Address is Mr. Asha Singh Salathia V& PO Gurah Slathian, District Samba Phone- [protected] You are requested for immediate redressal of my complaint.

Hi, My customer id with IFB is 10184762 and I have an IFB Elena washing Machine which is not working and have registered a complaint regarding the same on 6th Jan 2015 ( Complaint Num:[protected]. I have an AMC contract with them and post a technician visit they have been telling me that spares are unavailable. The company and service center is extremely unresponsive and I am stuck with my machine not working for the last month inspite of paying for an AMC. Please suggest how I could make the pay for the incontinence and have the problem resolved. Regards, Biju

I have purchased above machine on 17.4.2012.from UBC tirur malapuram kerala.In addition to normal warranty of 4 yrs i paid for extra period of another two more yrs and now warranty is up to 3.5.2018.during the service period of last twq and half years machine became defective 3 times. first complaint was that waste water pump not working.second one was timer stuck up and latest was drum bent and touching body created friction and burning of insulation during spin. previous 2 complaints were attended by service centre.latest they told that drum has to come from other unit.3rd complaint was registered on friday on 30th jan 15 through dealer &.at customer care on monday2.2.15. my ticket no is[protected].customer ID is3366224.I am waiting for attention.how long it will take to get the drum? I express my dissatisfaction over the performance of this machine.It make me worried.It is not trouble free..total investment on machine wasRs19500+warranty extention Rs.1684 +accessoriesRs2800 Will you take care of my comments &do something to improve the trust bestowed on your company.

Hi - 1 Mail Our registered mobile no. is [protected]. Our machine is covered under AMC. While entering into AMC, which was done by your engineer, Mr.Pandi(Mob.[protected]), we were told to contact him in case of any repair. But when we contacted him last week, he said that he’ll be coming the same day and dragged to 3 days. We were contacting him from 24th January, but on 28th January he said that he can’t do anything and to contact regular customer care. Again on 28th January we contacted Customer care and registered complaint, Ticket no.[protected]. I would have called minimum 5 to 6 times a day, where I got responses that it will be attended the same day. But till now no one has shown any interest to attend the repair. On 30th January, I again called the customer care where I got the local engineer no.[protected], who in turn said that he’ll come within the same day, but till now no one cared to attend and when we call Pandi and Anandan they don’t pick up the calls I don’t know how else I can escalate to get things done for a simple washing machine repair. Is this a response expected from a renowned Home appliances company? I don’t know what to say. And the way the call center people and engineers react is ridiculous. Still I don’t have any hope that my when my machine will be repaired in near future. By an unfortunate customer Hi - 2nd mail Based on above mail, we had an engineer to attend our fault on 31st January after many escalations. He knows that our machine is under warranty and asked whether he can bring the hose pipe from office. It is also recorded that our motor is not working. He replaced the motor, but he said that he forgot to bring the hose pipe and that would cost around Rs.550 and that too, he can come only after 2 days. When we asked, knowing that he has to bring the hose pipe, why he didnt bring the same, he started abusing us in local language. He also persuaded us to buy some water softener and machine cleaner. We were astonished to see a customer service engineer, from a respected organisation, behaving like this. His name is Mr.Suresh and is from Ve care services. If you can read through the above mail, you can understand that how many times I have called your engineer, Mr.Pandi last week, and regular customer care. I would have called nearly 50 times just to get my machine repair !!! We are not given any mode of communication, viz.mail, telephone or mobile, of any higher officials in case we need to escalate about the services of the engineers. Hence, these personnel take extreme advantage. Please take necessary steps to solve this issue and let us know your higher authorities' contact details in case we want to escalate.

I am Sanjay Tulsyan, Chartered Accountant in practice from Adilabad Telangana. I have a IFB washing machine which is out of service since more than a month. I have contacted your customer care on 06.01.2015 and a ticket number was issued 14642335 in which it was written that IFB CARE will get in touch with you shortly on my mobile number [protected]. Since then no one has visited my house from the company. After obtaining contact numbers of your service staff, I called on [protected] which is not functioning. Then I got one number [protected] and upon contacting him on 30.01.2015, he spoke rudely but told me that he would visit next day ie 31.01.2015 and told me to remind him in morning once again. Today even after calling 6-7 times he did not turn up. No one is attending to my complaint. I am surprised to know that IFB brand of high repute has such a poor service and rude staff. Even the company has not bothered till date to check whether the complaint made vide ticket number 14642335 is resolved to the customer's satisfaction. I once again request you to attend my complaint urgently otherwise I will have to keep aside your machine and buy a new one of other brand. This is really a very poor service from the company side. You need to take this matter very seriously else your company will loose its market share drastically.

Please refer my complaint No. 14640024 dated 6/1/2015 and 14648451 dt. 7/1/15 Please read below mentioned points carefully. IFB technician Mr. Suraj Singh Phone no. [protected] visted side on 13/1/15 and 17/1/15.Attended problem but still machines are defective 1) IFB techniciansare not qualified. 2) After sale service is pathetic 3) IFB technician give quotation of the good parts and not of defective parts 4) After changing the part he accepted mistake and says that part which is replaced is not defective but some other part is defective. 5) Again he sends the correct quotation 6)This process took too much time. 7) The cheque was ready of wrong parts as per quotation. Now we cancelled the the cheque make the new cheque and sent for signature to corporate office Bengalore. 8) Now IFB technician says I will remove the parts if you not give payment on the spot. 9) After 4 to 5 days he calls and say I am coming to remove the parts. 10) I requested him that do not worry about payment The delay hapend because of your wrong quotation and your wrong service and not having technical knowkledge 11) He says next time I will see how you get our service.. 12)Corrected cheque of Enigma is ready on 27/1/2015 But he did not pick up the phone. 13) Yesterday on 30/1/2015 Mr. Suraj from IFB – Enigma Pune cameto site and collected cheque. He do not accept that machine is not workingproperly which he has repared on 13/1/2015. Please send someone technical person to resolve issue