IFB Industries Complaints & Reviews

To, date: 19/02/2014 Customer Service head. Ifb Industries ltd. L1 Goa. From, Sridhar g v 1085, 6th Cross, 1st Tage, rajivnagara, Mysore. Karnataka. Hello, Ifb washing Machine issue. Complaint no: 14463417 & 14513656 logged date 13/12/2014 New complaint No: 14897083 logged on 11/02/2015 I have re-logged a new complaint as the issue is not Resolved, as informed in previous letter (Dated on 17/01/2015) no action has Been taken they took the machine for repair to office and returned the machine After two days with providing the one liquid to use get good wash, but issue Was not resolved and complaint has been closed saying that “ issue Has been resolved”. Let me know thereason. If you are not able to resolve the issue request you do let us know so That i can go with another brand. I have last more than 4 cloths due to your Machine, who is going to bear this? This is my lost letter for you if this time Issue will not resolved i will complaint in consumer court. Am really not happy with your service. Request You to take back the machine and refund the amount so that i can go with other Brand machine. Sorry to say that i lost my patience on this machine. Note: If compny will not Give the response, i’ll file the complaint in conusmer court. Regards, Sridhar g v [protected]/[protected].

I have raised a complaint with the IFB customer care regarding the water inlet..its been 48 hours now & nothing has been done till now...inspite my repeated reminders on the ticket...I have caled them around 10 times now. Inspite of doing anything they are instead guving the service centre nums so that I can call them

I ( Mainish Jain) have purchased a IFB microwave of 20 Ltr from Geetanjali Electronics, Meerut in Oct-14.My microwave is not working properly then i have registered a complaint for the same on 15th Feb-14. Complaint Ticket no. is 14925809. Yesterday your representative has came and check the microwave and he found magnetron is not working properly. So he has replaced the magnetron. But i feel magnetron is old which has been replaced by my magnetron.Kindly check & revert to me ASAP. Regards Manish Jain Mob: +91-[protected] E-mail:- [protected]@gmail.com

stil my problem is not resolved . so many times same problem is raising . so many technicians are coming check the w. machine power problem they said. but acutally power is not problem i think so. so this problem has to resolve only by expert not for light knowledge persons.stil its in AMC. MY ticket no is 14918843

I have purchased ifb flw fully automated elite aqua sx washing machine on 13-02-15 at ifb point retail showroom at velachery main road, selaiyur, east tambaram, chennai - 73. When delivered we found the manufacturing date is 14/02/14. But they given current market price. Then they agreed to change the machine. But till time it is not done. Also there is very poor response from ifb point person. So i am expecting the valid response from your side. Ifb point showroom address. Ifb point proficient technologies Old. No : 194, new no : 767 Part a, velachery mainroad Selaiyur, chennai - 73 Ph:[protected] Mob : [protected]

I am a sufferer from Faridabad using washing machine of your reputed brand. The service being pathetic.Since 17th jan 2015 my machine has not been able to work properly as earlier the motor was nt wrking ans as the new motor to be fixed was not available in ur stock we had to wait.later when the motor was fixed the the spin was nt taking place for wch the complaint was again made at faridabad service centre. Now the the tub is not moving as well. Nobody is thr to help.my contact no. [protected]

Dear sir, kindly refer to the complain number 14771911 dated-24th jan, 2015. dispite repeated reminder, my washing machine is not being repaired by the service center. Each time i am asked to wait for a few days.i had also contacted area manager on the mobile phone number [protected] but of no avail. Kindly xpidide the same because i am facing great hardship and it seems that service center had no concerd for the urgency.

We have ifb washing machine where washing machine parts are getting separated. We want new one so please we gave complaint also but no response.Its urgent. Thakurli : flat no 705 bldg no 5 sarvodaya ashish behind mahila samiti school cholegoan thakurli east. Mobile no. [protected] sudesh pawar

compplaint no 14911431 dated 13/2/2015 Customer ID 835169. 7 kg digital washing machine not working since 13/2/2015. I made several calls to [protected] comes engaged all time), [protected], [protected], [protected], [protected], 42300040, [protected]. spoke to m/s kishore, gauri shankar, john, swati, sampat. spare not available, we will attend today, are the answers from different people. drain hose damaged by IFB service people not changed for over 2 years I paid about 5000 Rs for AMC and do not get service in time. my contact no is [protected]

My washing machine, IFB senator 6kg, is under AMC. I registered a complaint on 16 January 2015 (Ticket No[protected] and the next day two technicians came and told that the tacho has gone bad and the same would be replaced within a week. SInce they did not turn up even after fifteen days I contacted[protected] several times, almost on a daily basis and the received the same answer that a technician from the service would visit within 24 hours and set the problem. SInce nothing was happening I sent an e-mail to the websupport on 10 Feb 2015 and I was promised that they would take the necessary action. I was given a new tickect number 14891269. After my second e-mail to them a technician visited on 12 Feb and told me that the motor needed replacement and he would come on Saturday and replace it. He also told that the old complaint is closed. How could they close the old complaint without resolving it? Since I was not satisfied with his answer I again contacted the websupport. Around 4PM someone from the Bangalore office called and reassured me that the machine would be repaired on Saturday definitely. Since it did not happen I again sent an e-mail to the websupport. I am yet to receive a response. Today I called[protected], the number from which I received a call on 12 Feb I realized that they have not done any thing regarding the complaint. It is one month (31 Days) since the complaint was registered.

Sir, My IFB washing machine is not functioning. The IFB washing machine machine has been purchased in mid of 2013 and till now only one service has been done by IFB personeel. Yesterday, the water pipe from the the tank has broken and has been rectified and due to this air block has occured and now the washing machine is not accepting the water inlet and the clothes are stuck inside the washing machine. Sir my mobile number is [protected] and my address is plot No.610, Poompozhil nagar, Vaigai street, Avadi, chennai - 62 and my land line number is[protected]. Since my dirty clothes are stuck inside make this complaints as top priority. with regards. d. venkatesan.

I am writing you for complaint about product sailed to me with voucher's greed and found expired voucher in the package, i bought Microwave on 27/11/2015 from Vaid Electronics NIT faridabad with expired voucher of 30/06/2014. Your dealer given me a voucher greed by sailing the product and now they denied that this can be en cash, i request you to kindly resolve this issue or else i have to visit consumer court to resolve this issue. i hope to have an issue within the IFB and me. My promotional code is IFBGPN2011.

your authorisaed customer service agent Maria electricals insisted me to purchase Stand for newly purchased IFB washing machine for getting more life.I havnt seen IFB on stand in any of your ad or brochure.Its Cheating your customer by selling stand on coming for demonstration like direct marketing and grabing money .This stand is available for lesser price in other shops.They Collected Rs1800/=Kindly avoid this type of cheating on behalf of IFB.This was informed on telephone call for satisfactory demonstration, there is no Respone.I would like to get back Rs.1800/=they collected on behalf of IFB if it gives life only on Stand Fixing.I thought it is a World Class Brand.Dont cheat your customer through your service. Dr A.C.Rajeev Kumar

I am using ifb digital for last so many years. Few days back the machine is not taking full circle while washing. I=it does not stop after the time is out. More over the spin mode is not working. The clothhs comes out with lot of water and we ahve manually squeez the water before dring. I willb e happy if your service represantative can come and set right the problam. My address is:-a.S.Lodha flat no 2-b, no.5, bazullah road, t.Nagar, chennai 600 017. India thanks.A.S.Slodha

My dishwasher stopped working in sep 14. I have been registering complaint since then.in sep, october, nov, dec, jan15 and today ie 14 february 15. The customer care tells me that all past 5 complaints are cancelled as the part not available at bangalore. Amazing, bangalore centre says part not received from goa factory. Most pathetic company. I am sure none in my family and friend shall ever buy any product from this company.

Machine not working and complaint forward to customer care but no response found. Model no. Ergo6512r

My complaint number is 14885365 still not solving my problem last month I am giving servicing again its problem the servicing centre persons are not responding any call there's nothing going on give the complaint last month only I am giving servicing the knot doing any servicing that taking money and suffering so many problems forming machine when I call them not lifting today ca estimate percent I'm giving company park 3 days back I'm not getting solving a problem again there saying drill machine parts not available servicing centre what is this I am saying go and give complaint thank you

Recently I spent Rs.5000/- on 9/2/2015 towards repair and AMC for my IFB washing machine, Despite the same the problem persists and unable to use the machine. There has been lackluster response from IFB New Delhi/Bangalore to my complaint for the past 3 days. I am losing faith in IFB after sales service. I need your assistant urgently.

I purchased a ifb microwave oven model 30sc3 from snapdeal in august 2014. When the person came for demo and installation he realized the machine was faulty and was arcing. I registered a complaint with ifb soon after and after much follow up with the malad service center person in charge anil got a technician to come check it. He figured the motherboard was not functioning right and brought a replacement board the following day. After fitting the same the problem persisted so he opened the machine further to realize another part i think which is called magnetron was also faulty. I spoke to anil and demanded replacement of the machine. He said he will speak to his senior abhishek and get back to me. After again a months follow up he asked me to speak directly to abhishek. Abhishek further told me he would need an approval from his senior vivek bane but could not give his contact details. After a week i called abhishek to check status where he informed me vivek had denied approval and nothing could be done besides speaking to vivek whose contact details he denied to share with me. In all this terrible experience not once was ifb concerned to call and inform me and i have been following this matter since august and unable to use my microwave yet. I need an urgent resolution to this matter or i will need to approach a consumer court. Kedarnath madan [protected]

I have 6.5 kg senator machine which I purchased at Lucknow. Now since I am posted at Muzaffarpur(Bihar) and my machine needs check up/service. Despite my calling and lodging complaint on get in touch, nobody yet responded. Is it the same world class co. which promises to reach at its customer within 24 hrs. Please respond.