IFB Industries Complaints & Reviews

I made a complaint to replace the motor of Senator machine. Your

Technician replaced the motor and charged for that as it is not under warranty or under AMC.
He is saying the old part is IFB Property and
he wants to take it with him. When I paid 100 %for the part including service charge, how he can claim the old part?


Thanks

Vidyadharan C P

[protected]

[protected]@gmail.com

My customer id no. Is: 10528778. My complaint number is: 14676885 dated 11.01.15. I have contacted ifb 24x7 helpline two times & ifb kolkata also, and informed about the problem. But nobody has attended to the service problem of my microwave oven till date (15.01.15). Can ifb management intervene to give better service to customers? I hope ifb
Management takes this complaint seriously...

IFB Washing machine Serena VX 7kg purchased on 23.10.2011 from Geroge Enterprises, Marthandam. This washing machine is not working from November 2014and booked a complaint at Geroge Enterprises, Marthandam and they said the IFB Service Agency is changing so the complaint booking may be delayed. On December they said the complaint has been booked and the number is 4001926 dated 6.12.14. I was asked to contact phone number [protected] and I did so. After so many times phone contact one service person came and he said door lock complaint. The door lock will be changed with in few days. On 23rd December one service staff came with a spare door lock and after doing service the machine without cloths worked. Next day when I put cloths for washing the machine not worked. Again the same complaint. I called the service centre contact number [protected] and said the problem. On 27th December 2014 again service staff came he said the door lock complaint. When I saw the spare door lock manufacturing date mentioned in it was November 2008 which they replaced. The date of manufacturing of the spare fitted was two years older the my washing machine. Again I complaint to phone number [protected] and IFB customer care [protected]. I got the message thanks for contacting IFB. We will be acting on your feedback on 10.01.15. No further action. By this during warranty I could not use the machine for two months. Please take immediate action. I have no other option than consumer court if this problem unnoticed.

I have ordered front loading eva 5.5 washing machine on 28th dec 2014, after conforming with customer care centre as to how much time it will take to deliver it at my home and what further i will have to do to get it installed. The person said within 5-6 days delivery and just one call to cust. Care centre for within 24 hrs installestion. It was delievered on 9th jan and till today no technician has arrived to install it... Inspite of many many repeated calls everyday to these people on[protected] and repeated e-mails. I am being harassed by putting my call on hold everytime by saying we connect to higher manager... They are asking me to call and request their technician to come... Its most pathetic experience i had and in future i donot want to deal with ifb. Please help me to return their machine and get my money refunded. This company's service is hopeless... It donot value its customers at all.

Order #[protected] i have ordered a top loading 6 KG washing machine on IFB website on 7th Jan; below are the issues; - no confirmation call / sms / email received from IFB - in follow up with customer care they have been telling delivery would be done on 12th Jan then they said on 13th Jan but no delivery done - on 14th Jan they said the dealer is not responding hence they have no clue about delivery of the product - theproduct is not delivered until 14th jan and no concrete information about delivery as on date customer care number [protected]

Citizens Alert!!! Impersonators as Service Agents from IFB I had Mr. Sameer Sheikh – Service Agent visiting us on 10thJan2015 from Datar Services (Dombivli west) for AMC contract renewal after checking the condition of the IFB washing machine the AMC contract for 2 years was finalized. Then on Monday, 12th Jan 2015 two person visited our home at3:00pm claiming to be service agents from IFB, they told my wife who was alone at that time that they need to check the machine and then certify it for AMC.My wife did not open the security door and informed about Sameer Sheikh visit& AMC being already finalized. How come these two impersonators know about AMC when we have not discussed it with anyone. It means, someone from DATAR Service is passing information about customers (CUSTOMER DATA COMPROMISE), as we came to know from them that such incident had taken place in past where some impersonator had come and take AMC money without completing any formalities. How many incidents have gone un-reported only GOD knows. I fear to think that anything could have happened that day if the impersonators were allowed inside our house. I expect strict action on the service provider for leaking customer information to avoid such incidences in future and as preventive measure I am going to make a written complaint to our nearest vishnunagar Police Station. Moral: Have Security door installed, if you don’t have one and do not entertain strangers when you are alone.

Dear Sir & Madam I have purchage a IFB senorita 6.5 kg washing machine on 29/12/2014 My ticket no is 14583944 From last 14 days No one of Service executive come for demo. Regularly I spoke to Coustmer care & Service area manager Mr.Alam [protected] every time he said next 3 days & next 3 days. So please solve my problems

The product is very waste as the Options will not work properly and also the washing time which was given is 35 Min to 151 Min when we have used the product it takes exactly 6 Hrs to Complete the exact Wash.I never expect IFB will release the Product like this.The Product is very worst It's total waste of Money

Hi, My registered mob no# [protected]. Technician name is Anand. He checked the machine and informed board has to be changed but he didn't turn up for couple of days. If I call he says that "I will come today, will come in 1hr, will come in afternoon etc" but never turned up. Compliant no# is 12030706

Dear sir, mam i purshased ifb senorita in new year 1st day i got it washing machine in 2nd day but till date not come for ur service executive i was 3times customer care office spoke to no respance no service so i was irritated me ..so after 3days later one exeutive come my home and his tell u put switch box after i will come tell so i arranged put it switch box i call tat person no responsible he is no [protected] venu i call 10times i simply tell i come after 1hr but he lying i irritated so pls action this guy and pls service my washing machine this is my no [protected], [protected] Regards Jayakumar

already logged complaint no.[protected]th december 2014 . The complaint is not solved from 15 days.The company is giving poor service to its customers. please, solve the complaint immediately.

Hi, Exactly one month back(8/12/1014) my washing machine had some problem, we called the customer care and technician came he told panel gone so we need to change the panel. We are ok with that and he told about AMC and we paid 5400rs for 2years warranty. He told we cannot do the change immediately we have to wait 15 days for that. Still we are fine that.After 15 days we have called him and he said still panel didn't come the same strory repeated for another 15 days.He came on 10/1/2015 and he changed the panel but now he is telling heater gone that need to be changed he said he come and fix the issue by tomorrow but didn't turn i hope same story going to repeat. For me i paid the money and in the past 15 days i have gone so much of stress to track them and make them to attend. we brought the machine mainly they said good customer service. Now i will tell everyone please don't buy IFB they are the worst service. The technician who attended the service is Santosh ([protected]) and his Manager is Sarath from chennai.

before two months of completing warranty period our washing machine motor collapsed in aug 2015. after repeated complaints in oct 2014 they they replaced it with new machine. after one month in dec 2014 again it collapsed. again after repeated calls at the end of dec one service man came and said better to pay 5000rs to extend more two years warranty period. we paid. but till today no warranty paper. no service. a bad product.

I have a senorita dx model and It is not working for the last 20 days Before and i complained to IFB through their call centre and some one called Robin visited and they said the drum has To be changed and charged Rs.4157 and he said the same will be changed with in 15 days but till date no one has turned up and for the last 5 days I have been calling them and the response Is they will come today, am fed up of Calling them, their no. Is [protected] shanthi and rajasekhar [protected].pls help.

I have IFB washing machine in that there is problem of water leakage from bottom. so I have talked in company customer care 10 to 15 times but till they are not sending any person to visit my washer and solve problem. all though every time they have replied that within 24 hrs technician will solve your problem.

We have purchased IFB front loader washing machine on 18 NOV 2011 Model No is serena SX 5.5kg. Currently the machine is making some unnecessary noise loudly. We are requesting you to help us as fast as you can. Our address is D:No 16-244 Sivalayam Street Kalamandir center Chilakaluripet Guntur (DT) Andhra Pradesh Pin 522616

A complaint was registered regarding a IFB Serena not working in customer care. A complaint no/ ticket no was given and nothing happened after that. After calling 17 times to customer care, few mobile numbers and land line numbers were given. [protected], [protected], [protected], [protected]. Two of these numbers did not respond. The other two gave a shoddy reply without an iota of responsibility. The service personal are yet to attend the complaint and the futile attempt by the frustrated customer is on..

Dear provider, We have logged a complaint through phone on 4/1/2015, complaint number 13946025. However no action has been taken yet. Moreover, this problem has appeared again. Please look into as soon as possible. Buying microwave from ifb was disappointing and headache. All i get is issues and no results.

I am using IFB Front loading fully automatic washing machine( Serena 5.5kg model) and had purchased it from the local dealer on 13/10/2010.Its door hinge got broken in December 2014 and complaint/request to replace it was lodged with the local service center. But I am sorry to inform that it is more than 3 weeks now but it has not been replaced as yet. You will appreciate the difficulty of washing clothes in this winter season manually when you have fully automatic machine. I have been contacting your local service center regularly to repair the machine at the earliest but their reply every time is that the part has not been received. Please take suitable action to get my machine repaired at the earliest. Thanking You Dr. Parmod Singla

My Name is Bala Viswanath, am a resident of Bilekahalli, Bangalore.This complaint is regarding the customer care of IFB washing machine. I have a 5 yr old machine for which i have a valid Annual maintenance Certificate. My machine broke down and they say its not repairable. I asked for an exchange and there is no response from their end.I tried reaching to them over various channels such as phone, email and Facebook to sort this out but, they are not interested. My contact number is 91-[protected].Kindly help me in this regard. thanks, Bala. Here are a couple of links for you ref. https://www.facebook.com/IFBappliances/posts/[protected]?comment_id=[protected]&...⇄ http://www.consumercourtforum.in/india/ifb-washing-machine-bangalore-3/ I have an IFB senator washing machine since 5 years. Every year i pay for AMC for maintenance and i have paid this year too. This machine gave me issues throughout its lifetime so far. Recently there is some issue with cabling and I’ve raised a complaint, as usual. There wasn’t much response from the company for so long than the usual visits by the technicians. So finally I decided to write to their customer support. Please find the email chain for your ref. The last correspondence I’ve received from IFB is from one sales person, suggesting met to go with ‘replacement machine’ and they’ll give me 40% discount. As I am having AMC, I think they should either replace my machine with better discount or may be for free. Need your kind attention on the same. thanks, Bala. ================================================================================...⇄ Email conversation with Customer care of IFB: IFB senator-6 KG Inbox x viswanath nb Aug 13 to customerservice, Bala Hi, My name is Viswanath (mobile number [protected]) and I am having an IFB senator 6 KG washing machine. My customer number is 952273, if am not wrong. This machine broke down on junly 24th and on the same day, I’ve raised a complaint. This ticket was resolved without fixing my machine and later on Aug 9th, I’ve raised another complaint. I am not sure about its status. I’ve called more than 100 times to all the executives who visited and re-visited my house without much success. Finally, some one called on the alternate number ( [protected]) and according to them, this machine cannot be repaired, as they were unable to find the parts. I am completely fed up with this kind of customer care and service and lack of communication. You were unable to find the required parts after 2 months??? This is completely unacceptable. Please find the complaint number here under for your ref. July 24th – 13420205 Aug 9th – 13534980 Request you to look into this issue and resolve this at the earliest. Note: Please don’t call me on my mobile number for further information. All the required information is here in this email. thanks, Bala viswanath. viswanath nb