IFB Industries Complaints & Reviews

I called YASHRAJ ENTERPRISE(IFB Authorised Service centre, Zadeshwar Rd, Bharuch, (Gujarat State) for my IFB Elena deluxe 5.5 kg WM, as stopped frequently after started.Technician came & changed my water pipe, gave some powder to run etc.on dated 19/10/2014.Its Bill amounting Rs.1350/- only.(excluding the pipe cost).But not result, I called him again next day.He came, checked some functions & said he will come to take higher technician to repair the machine.But then he didn't come as the Diwali Festival & till today.Then we were not at the home for the period.
Today I had call from the Service centre @ the machine & sent me a another technician for the past fault.Now the technician said my motor is not working.If within Warranty Period it will be free.Then I show him the card, But it was expired on 24 Nov.2014, i.e. just four days before, and I have to pay for the motor part.
Sir, hear me heartly, that the Service centre has not responded me within days & enguaging unskilled technician that is also mis-credit for the company and I have to suffer only for just four days after the Warranty Period.Is it my fault?Judge it necessary & its my honour request to give me the reply if any at my e-mail [protected]@gmail.com please.Thanking You.

with regards,
Yours faithfully
Arjunsinh A.Padhiyar
B-47, Mangal Darshan Socie.
B/H Chamundamata mandir
Zadeshwar Rd;Bharuch(392011)
Pl.Contact;[protected]/[protected]

Respected Sir I have been long standing customer to your good self and I had bought IFB Washing Machine and dish Washer of your said company.I have been in your annual maintenance contract and the AMC serial No.0018855.Franchise Name HOME SERVICE, Chennai I would like to state that Neptune Washing machine under your annual maintenance contract is not working properly and this was brought to the notice of your service department in Chennai almost since a month and there is no proper response even after several calls. I would request your good self to please look into this matter and treat this matter at the most urgent.Hoping to hear from your side at the earliest. Usman Sait Old No. 13/2 New No. 37/2, 1st Floor, Kelly's Road, Kilpauk Chennai.600010. Mobile No. [protected], [protected] Please Note: Kindly send your responce only to the said mail ID [protected]@gmail.com

IFB - IFB washing machine is faulty & needs replacement on Nov 21, 2014 We bought IFB fully automatic washing machine since its purchase we have faced problems in the machine & it has gone worse. Machine is under 4 yrs warranty, several visit of executives have come in but of no value, rather now they are not picking up the phone also. Kindly help to get the refund or replacement. Lily khanna [protected]

Dear sir/ Madam I am L. Anantha Rama krishnan, residing in Anna nagar, Chennai. Day before yesterday, (26/11/2014) we have received a call from IFB asking our permission to send the service engineer for the AMC service. We agreed and the person came for the service. He de assembled all the parts and checked for any blocks and scaling. Finally he did chemical washing. During deassembling he did n't put the spring in the rubber sleeve properly. Now the machine is not working and the door is not closing properly we have requested him to check and correct it. After a number of calls throughout the day, the service engineer is not attended the problem and not responded. We are unhappy with the service rendered. Kindly solve our problem immediately by proper co ordination With Regards L. Anantha Ramakrishnan 2670 old Y Block 8th street, 12 th Main Road Anna Nagar West Chennai 40 Mobile - [protected] Tel[protected]

I have bought 10 packets of dishwasher - but due to unavailability only 5 were delivered on 17/11 & Mr. Manikandan (who delivered the packets) informed it will be delivered the next day. It is 10 days now I am yet to get the product. Repeated calls just say that will have it delivered immediately in vein.

Dear team ifb, My nightmare started when i purchased a washing machine for inr 35, 100 (8kgs senator aqua sx) on the 23rd of November, 2014 from sargam electronics, sector - 29, gurgaon. I enquired from the dealer, if i can buy a stand from his shop. I was told by the dealer that i can Purchase the stand from the market and on the same machine can be installed. I bought the same for inr 900. An installation person (Mudit from ifb service center) came today with a stand and asked for inr 1400 For a stand, which was actually not required. The person insisted on the stand giving an understanding That machine will fall down, if the stand that he brought is not utilised. Question: If ifb's machine require a specific stand, then why wasn't it available with sargam electronic, when i Enquired for the same. I feel betrayed and don't want this machine now. Take it back. You guys are pathetic. Upset customer Shashank [protected]

I have a IFB front loaded washing machine purchased 3years back. After about 2years of working, approximately one year back, machine has started with abnormal vibrations and stoppage. IFB persons are visiting every time and replacing some of parts and no use. They have taken the machine to their repair center two times and no result. Still we are not able to use the machine from the last one month because the machine is frequently vibrating and stopping without finish. There is no solution from the customer care from the last one month.

Dear Sir, I made a complaint 10 days ago for repair work. Last week after so much of calls a person visited and told he informed to send a service technician to my home... After that no one had visited to my home to solve my complaint and everyday customer care department giving me wrong commitment. Today when I tried to call third level higher official, he attended and told he is on another call. After that he never picked my call.. This is frustating me and please don't fool people anymore... Kindly take action ASAP. Ticket No: 11928404 Regards Kavin

Dear Sir/Madam, I am using IFB washing machine since last 7 years. I am having AMC contract for service support with the IFB company. My customer ID as per company records is 1371233. My washing machine is not working due to some problem. I registered a service request through the companies customer support. My service request complaint number is 11880727.I registered complaint on October 30th 2014. I did not get any service support call from the company authorised service centre even after escalating the issue to the company over mail and multiple calls to customer support. The customer support person provided us a Area manager number and asked us to contact him. When we contacted him, they sent a service person with a motor. The service person came here with out knowing the issue and started removing the motor. Then he realized that the drum is also fault, he said he need to bring the drum or so (not sure on the spare parts name). He said he will fix it next day. But yet to turn up. We made multiple calls to the Area manager, but still there is no response and the Area manager is not picking the call at all. We depend on the washing machine for our daily washing requirements. Since I did not get support from the company, it caused me a severe mental stress and health issues. Kindly help me to resolve this issue. Regards, Siva.

Dear Sir, I had put complaint before four days and till time no one had visited to my home to solve my complaint and everyday customer care department giving me wrong commitment. Today I had tried to call even Mr, Haresh (who is head of customer care department) but he has not lifted my phone. Please help me to resolve my complaint ASAP.

We bought IFB fully automatic washing machine on 4/05/2013, serial no[protected] since its purchase we have faced problems in the machine & it has gone worse. Machine is under 4 yrs warranty, several visit of executives have come in but of no value, rather now they are not picking up the phone also. Kindly help to get the refund or replacement. samidha chandna [protected]

Dear IRUDAYAM, Thank you for getting in touch with us. Your service query is as below: VERY VERY POOR SERVICE:we have an AMC till october 2015, and after repeated complaints for servicing since one month, 4 group had came checked last week and told that mother board has to been changed and they said other technician will come again we lodged a complaint for no response on 21st october and the complaint number is 9294533, and till date no one had come to attend the problem. what is the use of putting AMC by spending money, we are disappointed with your poor service for customers. Our service personnel will revert shortly. Meanwhile, click here. to go have a look at our updated FAQs section. Should you have any questions or need further assistance, please get in touch at[protected]For BSNL & MTNL subscribers) and[protected] For Other Subscribers). Our lines remain open 24/7. Thank You, IFBappliances.com

my dish washer is under amc and i have logged a complaint one or two months before. Utensils are not cleaning.engineer has came 2 or 3 times but not able to solve the problem. There always a light on of rinse aid sign and it is not going even after rinse full.even the engineer who came not able to solve the problem and he told us he will come with his senior but till today no body came. I must tell you it is the worst experience. Please do something.

My washing machine IFB Executive Plus needs repair' Location is Bangalore. It is on AMC. The IFB technician arrived four days after registering the first complaint, assessed the work and said that he would return with the required parts to rectify the problem. It is 10 days after that, but he has not resurfaced. Repeated phone calls are either not responded or every time a false promise is made by him that he'll reach the next day. Two complaints to the customer care number 1860xxx has had no effect. They have effectively palmed off the problem to their franchisee (I guess) Deepa Enterprises. My horrible experience with IFB servicing is not the first time. But then I did not know this when I purchased the washing machine. I have faced similar apathy from the company for my dishwasher too. My advice to those reading this would be - NEVER EVER buy an IFB product. But now, since I have already paid for the AMC, I need them to fix the problem. I am ready to take them to Consumer Court, if I need to.

my washing machine stopped working, and instead of many complaints I didnt get any satisfactory answer .. I even had a talk with there senior complaint manager by the name Mr. Praveen Kumar .. MY name is Sushil Sadana and my mobile number is [protected] my email address is [protected]@yahoo.co.in seeking for your kind response thanking you

I, Mrs. Aarti Kulkarni had launched a compalint towards our machine machine were the dryer is not not working..i launched the complaint on 10th Nove and today is 20th Nov..even after 10 days there is no response from IFB side.. I am really frustrated that we dont get any response from IFB, they just tell us our technical department will call u, but no response.Yesterday customer care dept. provided us the no of Branch Co-ordinator Ms. Priti[protected]..I being a customer spoke with her rudely as we i didnt receive any positive reponse from them..then i followed up with Priti, she is telling my EA that ask Ms. Arti to say sorry to me than only we will look into this matter and she disconnected the phone twice..So again i call in customer care stating i will say sorry to priti but even she has to confirm me that my machice will get repair the same day i.e 19th Nov. But today is 20th Nov and still no reply from IFB.. I would suggest the user if you are going to buy IFB products, please ensure that they dont take care of servicing part atall even though the product is under warranty.

Dear Sir/Madam, This is Vijay Kumar M C I am residing in Virupakshapura Bangalore 560097 I had a problem with IFB - SENATOR washing machine in the date of[protected] and i went to your IFB point in Kodigehalli Bangalore to launch a complaint against it. The owner of the shop Mr.Satish told us that technician is going to come on next day. The technician came and attended the problem saying Bracket has broken. But the IFB point person gave a bill of Rs.4710.00 we asked about the warranty he said their is no warranty. Herewith we enclose the bill he produced. But after 2 months again the same problem repeated. but as we went to ask regarding this he himself (Mr.Satish) visited and checked the washing machine and again asking for about Rs.7500.00 for the same materials what he has replaced already. Because of this we enquired from your call center that this is happened they said you should get a warranty on the parts what we mentioned. But Keeping IFB Point Name this agency is sending the local Technicians and billing to his wish without giving warranty. From the call centers end an technician came and checked the washing machine saying Bracket, Bearing, Tub got damaged and should be replaced. So, please give us a detailed reason why this happened in writing. So, Please make sure your Servicing is not helping to your customers by this type of agents. Please cancel his IFB Dealership. Warm Regards, Vijay Kumar M C [protected]

Complaint no.14182362 on 3rd November2014 servicemen came to check the machine, but none rectified it. 2nd complaint on 14th November with same ticket a person came and told that drum and fron rubber need to be replace and today 19th November a person came and just replaced a heater and not drum and rubber. I called helpdesk but they dont have any answer to this that why technican came without drum. My clothes are getting torn during washing and IFB has nothing to do with customer service. This is very disappointing...

IFB technical team is coming to my house and providing temporary fix to the problem and going away. I have more than 15 ticket numbers for the problem since 2013. Now my washing machine is not working since 14th Oct - today is 27th, every day I am getting excuse for problem to resolved/part to be replaced in next 2-3 days. TICKET Number[protected]. I have contacted customer care many times, ensuring best/quick service all the time, but waste of time. Old Ticket numbers: 12 Aug[protected]th July[protected]th March[protected]th Jan[protected]th Oct[protected]st Sept[protected]th July[protected]th July[protected]th May[protected]th April[protected]th March[protected] 1s Nov Ticket number 14167237

We recently bought a IFB washing machine and getting it installed was a nightmare. The installation happened after we shouted at the IFB call desk and it was at night 10.30. Two weeks after that the machine is broken. Again another complaint[protected] raised and no response for 3 days. We again shout at the call desk after 3 days and a technician comes and says tub needs to be replaced. Its hardly been 3 weeks a new washing machine and tub replacement. But still no-one from the service desk calls up or checks the status. Pathetic guys. I have suffered a lot from purchasing such a crappy product. I am requesting you all to make a wise decision. Go for other products. Bosch and LG are good and they have nice support teams.