IFB Industries Complaints & Reviews

My washing machines wires are damaged by rats. So I register a service request on IFB TOLL FREE NUMBER (Ticket no.[protected]).Ifb technician visited my home on 7/10/21 & seeing the machine he said its spare parts are not commonly available now a days because this is an old model machine . But for that one minute job/advice he charged ₹590/- as service charges & we gave the amount to him.The technician not do any other repairs/inspections in the machine.kindly take necessary steps on this overcharging and refunding the amount to me

We had very bad/worst experience with IFB service, we had issue with our washing machine, we are getting huge noise from machine so we have raised a complaint ticket number [protected] Dated : 05th october2021 Next day technician turned up and examined the machine and said they need to replace one of the part, which he said he will do next day. But, till now no one turned up to replace the part. We (customer) were tracking the complaint daily and no one are attending the complaint till date . We are calling IFB customer care daily and they are conveying that they we will forward the complaint to higher authorities. Even, we have called local in charge, franchise and but none of them responded back. We are very much disappointed and facing problem w.r.t Service

I have been complaining about the defective performance of the following dishwasher for the last one year.

Dishwasher Sl.no.[protected]
Date of installation : 6.6.2020

Last time when technician came, I told him and wrote in the diary too that the door does not close. Most of the days, I have to try many times to close the door. Some days it gives out a noise but does not close. On inspection, I found that the hinges are rusted and defective. Outside the dishwasher also water leaks out and the body is getting rusted. See photos. We are aged persons, shelling out huge amount for buying this machine
THIS IS DEFECTIVE, WORN OUT MACHINE WHICH DOES NOT WORK in every respect.

Thanks
N Kannan

I have purchased 9.5 kg washing machine (surat, nanpura IFB POINT) through my icic credit card. i was told about no cost EMI and cash back offers on my credit card. machine got delivered at my home but did not fit at washing area at my home becoz of its size thats why i have to take smaller size i.e 8 kg machine. machine got fitted and working fine. but until today i didn't get the difference amount (i have paid for 9.5 kg machine but finally...

My washing machine is a front load model no. Elite plus SXR. purchased on[protected]. The operating knob not working and machine was completely dead and under warranty and need repairs/replacement. Issues with service:
1) service center numbers mentioned on website do not attend.

2) i've formally written to ifb thrice and everytime i get a phone call saying that a technician will arrive and resolve the complaint. No one appears after that and there is absolutely zero follow up by ifb on the complaint.
3) without a resolution or follow up, they've sent me a message that my complaint is resolved and upon calling them they told me that they will re - register my complaint.
4) after registering my complaint again, there is no follow up on spare parts, repair etc.

Please intervene and help.

Regards
Govinda Reddy

Dear Sir/mam,

Raised complaint on washing machine not working. Technician (Mr Suneesh) IFB AUTHORIZED SERVICE CENTER
NP tower ·[protected]came and informed drum (front loading) to be replace. But even after 10 days, no further actions on the complaint. Contacted customer care multiple times asking how long will it take to resolve the issue and for that also no clear response. do needful

Franco Baby
Muringathery House
P O Anjur-Mundur
Pin 680541
[protected]
ticket number [protected]
IFB front load washing machine
ELENA

I had bought the IFB washing machine last year. I heard that IFB company is best for washing machines. But the washing machine that i bought is getting repaired always. i the morning there is smoke from the washing machine while it is working. So, i request to solve this problem completely.

thank you.

I have placed a service request no.[protected] ON 27/09. The request was for re-installation of my washing machine. I have AMC for the machine. When I got the machined packed at my origin place (Trichy, Tamil Nadu), I was told that an amount of Rs.590/- had to be paid there and that I do not need to pay anything more at the destination place for re-installation (Salem, Tamil Nadu). However, your local service company at Salem (Ohm Engineering) called me promptly and demanded for Rs.590/- for re-installation. When I explained to them that it is not required to be paid, they simply re-scheduled my complaint without my request and the same is pending despite my repeated follow up.

I made frantic calls to your customer service center, who repeatedly assured to “help”. But nothing has happened till now. In fact, Ohm Engineering called me subsequently yesterday and made it clear that they will not do the re-installation without payment of Rs.590/.

I wonder, whether IFB has any control over its service partners.

I am suffering for the past more than 4 days as it was dismantled at Trichy Saturday and is yet to be made operational by IFB here.

I hope you would intervene immediately so that I am not put to further hardship. Don’t make me regret for my decision for having gone for IFB.

My IFB washing machine getting electric shock while operating.I have registered complaint but they are not responding as I registered complaint on 24th Sep & today 27th September.
One of the worst experience I have.

Bad service from IFB Oven service team in mysore area ...Manager Maadhuri and service engineer Girish shetty both not at all deserve to work in service field in anywhere any company

No one is responding for warranty request.too much worst customer service experience.

I bought an IFB microwave oven online from Flipkart of model - 25BC4 couple of years back. Since past 2 months it's not working(heating). I had registered the first complaint with IFB on 29th Aug 2021 (ticket number#[protected]).

A technician from Shree Sai Services (Dahisar, Mumbai) came. He said that Magnetron is not functioning and asked us to pay 350 rupees service charge as the machine was not under warranty. He said that he would raise a request to replace magnetron. Few day later he came with a magnetron and opened up microwave to replace the magnetron and then he left without replacing it as he mentioned that date mentioned in the magnetron is Dec'17. He said that he would come back in few days after updating warranty but never showed up.

Upon enquiring with the technician and a manager at Shree Sai Services, they asked me to create one more ticket or get it fixed by paying for the magnetron. On checking online, status of the ticket shows cancelled. I created one more service request and the ticket number is [protected].

But no one has visited and on calling they are saying to speak with IFB. I am not sure what to do and what's going on and it's already more than a month.

Raised complaint on washing machine not working. Technician came and informed PCB to be changed. But even after 10 days, no further actions on the complaint. Contacted customer care multiple times asking how long will it take to resolve the issue and for that also no clear response.

I have purchased IFB front load washing machine Serena DXS from IFB centre, HSR layout, Bengaluru on 11/9/21 after payment.. The machine is delivered after two days against exchange. The installation person has come it was found that the washing machine is in damaged condition with full of water inside. It was appearing as if it was rejected product by someone and got delivered to me. I was told in a day that a new machine will get delivered from the warehouse.
Since then I am making frantic calls to IFB showroom, HSR layout, Aradahana- Area service manager ( who stopped responding), Akash and Rajkumar from the warehouse team. A week has passed still i don't have the replacement. complaint ID- [protected] received yesterday from customer service team after several followups

As this brought against the exchange, the old machine is taken away, my family have been put up to a lot of hardship and it is causing us huge discomfort with clothes getting piled up.

Please help in delivering the good condition new washing machine quickly with installation support.

We are using IFB Convection + Grill Microwave 30SC2 for a long time. Recently realized that the start and Stop button is not working. Requested IFB Service Center in Kolkata to send somebody to have a look. One service engineer came and checked (Sept 10). Unfortunately that time buttons worked. He asked us to monitor it and lodge another request if it's reoccurring. We paid 354 Rs as a service charge. A day after same problem started happening, now it's a continuous problem. Lodged another request(Sept 11). Second engineer came(Sept 13). Told us that the touch Keypad needs to be changed. He noted the model details and assured that he will come and replace next day. As there were no response, we started calling the service center. After couple of calls they informed us on Sept 15 that the keypad is not available and now we have only one option to buy a new one. Considering everything else(Major functionality) are working well we don't want to spend money on a new microwave. Is there any other way IFB can help us than buying a new machine. I am sure IFB will appreciate their loyal customers instead of pushing them to buy a new one.

Will appreciate a response.

regards,
Samiran Samanta

Our IFB Dishwasher issues have not been resolved since over a month. When the IFB technician visited first he replaced the power switch and charged us Rs.1100/- and told us that the issue is resolved. He gave no bill and didn't even bother to check if the issue has actually been resolved. We later on that day found out that the dishwasher was still showing F9 error. When we complained to IFB call center they told us that the ticket has been...

I called Chennai ifb customer care on 11-Sep-2021. Engineer came and changed the drain motor.. They charged around Rupee 3200/- for the spare part which is too high. Why a simple spare part is charged this much... Ifb and service agencies are money minded with zero customer satisfaction. I WILL NEVER BUY ANY IFB PRODUCTS ANYMORE. Also the agency person never told about the additional labour cost to fix it. Finally they charged 3800...
Complaint no: [protected]

My Front Load Washing Machine Senorita Aqua SX/VX 6.5 kg not working, logged a complaint with ticket no.[protected] on 28th Aug '21 to IFB customer care however no technician has turned to my place yet to fix the issue it's almost 2 weeks, considering the climatic condition please resolve our complaint as early as possible.

Servicing and door opening problem

It is stated that on[protected] we purchased an Inverter Split Air Conditioner from M/s Kapoor Electronics, Moradabad by Bill number GST: 1819-12 dt[protected] and installed by the authorized Service Engineer in our premises on 9-4-2018. The unit is AC 1.5T- IACC181A3T4C.Everything was going alright in this season, and we used the air conditioner about six months in that year with proper services provided by the IFB authorized service center. (Pl Refer enclosure 1)
It is also stated that in next year from the last week of March 2019 again the summer started, and we tried to use the AC but found the effectiveness of the cooling was not as effective as that was in the previous year. The power consumption also found higher comparing the previous year. However, we called the authorized service engineer and cleaned the AC unit and found somewhat alright in performance. Again, we used the Air Conditioner approximately for six months.
It is also stated that as usual in the third week of March 2020 we started to use the AC, but it is found that the cooling of the AC is not effective as it was in the previous year. But immediately the lockdown was started, and we could not get a Service Engineer from IFB as the Government declared lockdown was stated. And hence we managed our life without the service of the AC
It is also stated that next in the year of 2021 April we decided to start the AC, but we found that the cooling effect is very less. Immediately we called a service engineer who installed the AC and told that the Gas pressure is not up to the mark. He said that he can make the unit perfectly alright after filling the Gas. Then we asked him how the Gas was leaked during this time, and he was not having any proper reply and he tightened all the nut bolts of cooling pipe fitted outside. And he filled the Gas with charging Rs. 2, 990=00 (Pl Refer enclosure 2)
It is also stated that within one month or so the cooling effect of the AC unit reduced nothing like gradually, meantime the power consumption started to increase nothing like. The matter was reported to the Customer Care and on July 2 Service Engineer visited and refilled the Gas and the unit was working for approximately for 20 to 25 days. He charged Rs. 2800.00. However, the cooling effect was gradually reducing, and the power consumption was increasing nothing like. (Pl Refer enclosure 3)
It is also stated that after that when we reported this matter, a service engineer visited the site, and he found that the cooling gas is empty. A complete check-up of all indoor and outdoor unit done by him, and he reported that the evaporation coil is having leak. The service centre will charge Rs. 10, 500 for this Service. However, I informed the service Centre I had already got filled the gas two times spending Rs. 5, 790=00. I bargained again and again through the dealer and then ultimately, they provided a quotation for the service for Rs. 7870-00. (Pl Refer enclosure 4)
Then they replaced the evaporation unit and now the unit is functioning alright for the last 3-4 days. (Pl Refer the photograph of the evaporation unit as annexure 5)
From the above incident I had to arrive the following conclusions:
• The Chinese made evaporation unit fitted with AC was a faulty one or a defective one from the beginning itself. Supporting this conclusion, the evaporation unit is kept inside the AC unit which is kept in bedroom where there are no outside disturbances. (Please refer the photograph kept as annexure 6 (a&b)
• Even at the time of services also nobody touches the evaporation unit. The photographs of old evaporation unit are enclosed herewith
• Usually, an Air Conditioner unit run for 10 to 15 years trouble free but what happened with this IFB Air Conditioner unit? The Chinese made evaporation unit was fitted without proper quality check

In the following situation kindly, I request you to compensate the following expenses incurred by me against your faulty product

Serial No. Expensed incurred Compensation requested
(In INR)
1 Filling the Gas in the month of April 21, by bill number 943 dated 5-4-2021 3, 000.00
2 Filling the Gas in the month of July 21, by bill number ---- dt ------ 2, 800.00
3 Cost for replacing the Evaporation Unit by bill number 103 dated 29-08-21 7, 870.00
4 Due to Gas Leakage in the unit, the electricity consumption used to remain high many a time and I had to make high electricity bill payment during the usage of AC unit. 10, 000.00
Total (Rs. Twenty-three thousand six-hundred and seventy only) 23, 670.00

I request the representative of the company to resolve the issue with in 10 days compensating the losses as stated as above to avoid approaching a consumer court by the undersigned
Thanking you,

Yours Sincerely,

(K. O Thomas)
House number 2/1068,
Budhi Vihar,
Moradabad-244001