IFB Industries Complaints & Reviews

Address: Mohanapuri 4th Street, Babuji Flats, S1, No 19

Took an amc for my ifb front loading washing machine for 2 years by paying 6136 rupees. The service person don't come after complaint. Even when they come they don't address the problem saying spares not available.

+1 photos

Oct 3, 2021

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Sep 01, 2021

IFB Industries Customer Care's response Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience.

Regards,
IFB APPLIANCES

Verified Support

Sep 02, 2021

IFB Industries Customer Care's response Dear Sir/Madam,

We regret the inconvenience caused to you. To fix your machine and make it operational we need to replace a few parts for which we have already shared the estimate cost for repairs.Do let us know when you would like us to fix your machine and we would be more than happy to help. Once again, we regret the inconvenience caused and assuring you our best services. You can also use our “Chat with us” link available on our website https://www.ifbappliances.com/, for quick reference the link is https://cb.ifbsupport.com/ or you can also call us on our 24/7 authorized customer care numbers[protected]/[protected] Alternately you can write mail on [protected]@ifbglobal.com incase any further assistance.

Regards
IFB APPLIANCES

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IFB Industries Customer Care

from Mumbai, Maharashtra

Sep 1, 2021

Verified Support

Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience.

Regards,
IFB APPLIANCES

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Hi Team,

My front load washing machine shock absorber broke
and IFB engineer visited my home on 13-AUG-21 and changed the part and charged 4040 rs for that.
Later I realised the part with only a maximum 1000 rs when I checked in the ifb site and searched in the market.
So i contacted the person Miryan ([protected]) from Shree Sai Service Dahisar(Mumbai) and he promised me you will get a refund
but latar he is not responding .Please help to get my refund and take strict action against such service centre who cheated customer .

PFB the bill copy and part changed for reference

Token Id ;[protected]
Model No : IFB SERENA AQUA 6KG

Thanks,

Oct 2, 2021

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Aug 29, 2021

Updated by sushil pachghare changed part image

Verified Support

Aug 30, 2021

IFB Industries Customer Care's response Dear Sir/Madam,

Sincere apologies for the inconvenience caused to you. Please share your complaint id or your mobile number so we can further assist you. You can also use our “Chat with us” link available on our website https://www.ifbappliances.com/, for quick reference the link is https://cb.ifbsupport.com/ or you can also call us on our 24/7 authorized customer care numbers [protected]/ [protected].

Regards
IFB APPLIANCES

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IFB Industries Customer Care

from Mumbai, Maharashtra

Aug 30, 2021

Verified Support

Dear Sir/Madam,

Sincere apologies for the inconvenience caused to you. Please share your complaint id or your mobile number so we can further assist you. You can also use our “Chat with us” link available on our website https://www.ifbappliances.com/, for quick reference the link is https://cb.ifbsupport.com/ or you can also call us on our 24/7 authorized customer care numbers [protected]/ [protected].

Regards
IFB APPLIANCES

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Address: Sarbati bai ka mandir bada lohar pura purani shivpuri ,MP

My product is having some problems it is giving electric shocks and touch buttons are not working

IFB Industries customer support has been notified about the posted complaint.

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IFB Industries Customer Care

from Mumbai, Maharashtra

Aug 28, 2021

Verified Support

Dear Sir/Madam,

Sincere apologies for the inconvenience caused to you. Please share your complaint id or your mobile number so we can further assist you. You can also use our “Chat with us” link available on our website https://www.ifbappliances.com/, for quick reference the link is https://cb.ifbsupport.com/ or you can also call us on our 24/7 authorized customer care numbers [protected]/ [protected].

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IFB APPLIANCES

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Address: Ifb

Website: www.ifbappliances.com

I had purchased Ifb diva aqua SX 6 washing machine in 2018 having 4 yrs warranty now machine not working hence compliant vide ticket no [protected] technician said valve and pcb panel is not working technician demand money for part .but my machine warranty is still valid company refuse to warranty terms and demand money refuse to repair work I had already made complaint to consumer court still can’t get reply from company

IFB Industries customer support has been notified about the posted complaint.

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Address: nasirabad

I had bought IFB neptune VX dishwasher. With use it has come to notice that utensils after wash in this dishwasher are been deteriorated with unwarranted marks/spots on it. Also, the standard of cleaning is not upto mark. some of them have even been broken during wash.
I have raised complaints on IFB app a number of times. Each time a technical rep comes for assistance but is not able to recify the problem and closes the complaint on his own without my consent. He also always insist to buy salt/rinse aid/detergent from him only and not any other source as the only solution to this problem. Lately he doesnt even come for checking of dishwasher, calls on phone and closes the complaint.

Therefore may i request your personal indulgence in my grievance redressal.

IFB Industries customer support has been notified about the posted complaint.

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IFB Industries Customer Care

from Mumbai, Maharashtra

Aug 26, 2021

Verified Support

Dear Sir/Madam,

Sincere apologies for the inconvenience caused to you. Please share your complaint id or your mobile number so we can further assist you. You can also use our “Chat with us” link available on our website https://www.ifbappliances.com/, for quick reference the link is https://cb.ifbsupport.com/ or you can also call us on our 24/7 authorized customer care numbers[protected]/[protected]

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IFB APPLIANCES

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Address: 115A1 NORTH CIVIL LINES MUZAFFARNAGAR

I purchased a dishwashter of your company from ayush electronic, muzaffarnagar vide bill no 324 dt 10.02.2019 and also extend the warranty upto 15.03.2023. Now i am faching problem (not cleaning neatly) from 2-3 months and i also register complaint on toll free number. After visiting problem still not resolve. Now recently i have again lodged on 14.08.2021 and request for sr. Technician vide ticket no [protected] and remind on 19.08.2021 but...

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Address: Hyderabad

I am writing this complain after waiting for resolution after 3 months for my IFB washing machine. I always trust company service and had AMC since 2014 onwards.

The first complain (ticket#[protected]) given in JUN 2021. after a week of struggle the technical was unable to resolve the request onsite and requested to take the machine to service center for repair (we as a customer has spend trolley charges). After a week we got the machine back and found to be not working again from DAY 2.

After multiple follow up, a new Request complaint (ticket#[protected]) raised. After 7 different technician tried resolving the issue but no resolution given till today. Supervisor of the Service Center over the call (Rajshekhar P #[protected]) assured for resolution on 20 July. we are waiting for the same but no response. Today when we tried reaching him we are not getting any response.

I request for a immediate solution of the machine or a proper resolution to be given in written. After dealing with 3 months I lot trust that I will get any resolution on the request and the money I paid for AMC.

Looking forward for a response from IFB for quick resolution.

Sep 29, 2021

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Aug 25, 2021

IFB Industries Customer Care's response Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience.

Regards,
IFB APPLIANCES

Verified Support

Aug 26, 2021

IFB Industries Customer Care's response Dear Sir/Madam,

We are truly sorry for the inconvenience you faced with your IFB Product. Our database indicates that you are using one of our old models of washing machines which is now non serviceable.Hence, we recommend that you exchange your model with one of our current running models with latest features. Our Branch has already given you our best offer. You could check our website for the latest models on exchange: https://www.ifbappliances.com/offers/ and select a model of your choice and revert so that we can complete the exchange procedure and deliver the product to your door step. Please let us know if there is anything else we can assist you with.

Regards
IFB APPLIANCES

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My front load washing machine drum broke and ifb engineer asking to replace door gasket sleeve and charging rs 2500 as the price is not known when checked in IFB site and Google. Looks they are charging not the original price and don't want to get cheated. Initially when buying they told everything in warranty but now no rubber and other things. Also the IFB services are worst as they never came for free service after purchase

IFB Industries customer support has been notified about the posted complaint.

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IFB Industries Customer Care

from Mumbai, Maharashtra

Aug 25, 2021

Verified Support

Dear Sir/Madam,

Sincere apologies for the inconvenience caused to you. Please share your complaint id or your mobile number so we can further assist you. You can also use our “Chat with us” link available on our website https://www.ifbappliances.com/, for quick reference the link is https://cb.ifbsupport.com/ or you can also call us on our 24/7 authorized customer care numbers[protected]/[protected]

Regards
IFB APPLIANCES

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Address: VN SERVICES, RAJAJINAGAR NAGAR 2ND BLOCK, BANGALORE

I have had the issue with Ifb dishwasher. Hanging raised ticket, technician (VN Services, rajajinagar, Bangalore) came after calling for a week and complaining to manager. He said to replace a part of machine. He went back and disappeared . Didn't turn back till now and calling him and since 3 weeks, their answer is same, part didn't come. They never called to update me. Having called 3 to 4 times in a day, they pick once and same answer. Even though I was ready to pay for parts inspite of having AMC

Sep 9, 2021

Complaint marked as Resolved

Regarding dish washer, The board has been replaced and tested all the functionalities of the machine systematically. Regarding washing machine, the PCB has been replaced and tested everything thoroughly.

IFB Industries customer support has been notified about the posted complaint.

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IFB Industries Customer Care

from Mumbai, Maharashtra

Aug 23, 2021

Verified Support

Dear Pandurang,

We are very sorry for your inconvenience. Please share your contact details so we can further assist you. You can also use our “Chat with us” link available on our website https://www.ifbappliances.com/, for quick reference the link is https://cb.ifbsupport.com/ or you can also call us on our 24/7 authorized customer care numbers[protected]/[protected].Alternately you can write mail on [protected]@ifbglobal.com incase any further assistance.

Regards,
IFB Appliances

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Pandurang1512's [Complaint's author] reply, Aug 26, 2021

I can not share contact details here. You can get it from my ticket number : 1007227792.

I am repeatedly emailing to support and escalating on chat with us. No effect.

Pandurang1512's [Complaint's author] reply, Aug 26, 2021

Additionally,
Please read my emails for more information from my gmail I’d.

IFB Industries Customer Care

from Mumbai, Maharashtra

Aug 27, 2021

Verified Support

Dear Pandurang,

We're already sorting this out for you and will get back to you with an update on this as soon as possible.

Regards,
IFB APPLIANCES

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IFB Industries Customer Care

from Mumbai, Maharashtra

Aug 28, 2021

Verified Support

Dear Sir/Madam,

Hope your issue has been resolved and you are satisfied. Moreover, do write us a mail on [protected]@ifbglobal.com also call us on (CC number [protected]/[protected]) or Chat option via https://cb.ifbsupport.com/ in case any assistance is required. We will be glad to assist you.

Regards,
IFB APPLIANCES

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Pandurang1512's [Complaint's author] reply, Aug 28, 2021

Technician visited and fixed the original issue. Still F5 error is there. I asked him to visit and fix it.

Once it is done and I will test my regular program. When everything goes fine, I will close the issue and definitely write to all platforms wherever I have raised issue.

Pandurang1512's [Complaint's author] reply, Aug 30, 2021

The same original is coming again. Technician came with some parts but he no parts are marching.

Now he said he will come on Friday to fix the issue.

So in total IFB does not know which part matches with what machine.

Now, one more issue from IFB washing machine fixed by IFB guy by replacing new PCB. Now that’s not working. What a service.

I have to continue to worry because IFB cannot fix problems.

Pandurang1512's [Complaint's author] reply, Sep 5, 2021

IFB technician came and replaced PCB 2 days ago since start button off washing machine was not working. It took 5 days to replace.

Now after 2 days same problem. I thought of moving my machine to new dry place from bathroom as per suggestion from IFB.

I have AMC hence I think they are not serious about problems.

I can’t tolerate if it keeps happening.

Pandurang1512's [Complaint's author] reply, Sep 6, 2021

The IFB technician was quick enough to come early and fixed the washing machine problem.
I have tried running the cycle and it’s working fine. I am satisfied with the immediate response from team.

Thank you

IFB Industries Customer Care

from Mumbai, Maharashtra

Sep 6, 2021

Verified Support

Dear Sir/Madam,

We're already sorting this out for you and will get back to you with an update on this as soon as possible.

Regards,
IFB APPLIANCES

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IFB Industries Customer Care

from Mumbai, Maharashtra

Sep 6, 2021

Verified Support

Dear Sir/Madam,

We are pleased to inform you that our technician has rectified the issue. Kindly observe the machine and you may write back to us on our Email : [protected]@ifbglobal.com for any further assistance. You can also use our “Chat with us” link available on our website https://www.ifbappliances.com/, for quick reference the link is https://cb.ifbsupport.com/ or you can also call us on our 24/7 authorized customer care numbers [protected]/[protected] .

Regards,
IFB APPLIANCES

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Pandurang1512's [Complaint's author] reply, Sep 9, 2021

I am please to confirm that dishwasher problem has been resolved.

I specially thank to Santosh IFB Bangalore for his quick help. He replied to every of my query on time . Thank you sir.

And also thank to the expert technician Ravichandran from IFB Bangalore. He was very quick to identify the cause and systematically fixed the problem.

Employees like Santosh and Ravichandran must be appreciated. Because of such service I am more than happy to continue my association with IFB.

Issue resolved and hence closing it.

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Address: www.ifbappliances.com

I had purchased Ifb diva aqua SX 6 washing machine in 2018 having 4 yrs warranty now machine not working hence compliant vide ticket no [protected] technician said valve and pcb panel is not working technician demand money for part .but my machine warranty is still valid company refuse to warranty terms and demand money refuse to repair work

IFB Industries customer support has been notified about the posted complaint.

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IFB Industries Customer Care

from Mumbai, Maharashtra

Aug 23, 2021

Verified Support

Dear Shivprasad,

We are very sorry for your inconvenience. Please share your contact details so we can further assist you. You can also use our “Chat with us” link available on our website https://www.ifbappliances.com/, for quick reference the link is https://cb.ifbsupport.com/ or you can also call us on our 24/7 authorized customer care numbers[protected]/[protected].Alternately you can write mail on [protected]@ifbglobal.com incase any further assistance.

Regards,
IFB Appliances

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Address: Unnao, UP-209801

Website: Ifb appliances

I have given a complaint for my 2 ton split ac around 15 days back vide ticket number [protected]. The product is under warranty. Afterwards no one contacted me in response to my complain. I myself only called customer care and tried to get the concerned person's number and called him. After calling several number of times that guy finally came and took a component from it saying that it needs to be replaced as it has gone bad. Since that day no body contacted me neither has anyone shown up. When I called customer care they were unable to trace the guy who came to our house. Following this they have assured me that someone will come on next one or two days but no one has shown up. I have called again but again I was promised that the problem will be resolved the next day but it was not. This type of response I have been experiencing from last one year as no one has shown up for servicing also even a single time during warranty period even after asking the customer care. On top of this whenever I call customer care they keep on asking me that my warranty is going to expire and I should take AMC for service for next one or two year. The after sales service by IFB is very pathetic and I am completely fed up with it. Dont know when my ac will work. It is very difficult without ac as its very hot during day and night.

Sep 24, 2021

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2021

IFB Industries Customer Care's response Dear Shishir,

We are so sorry for your unpleasant experience. We will connect with you shortly. Thank you for your patience.

Regards,
IFB APPLIANCES

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One day IFB washing machine guy visited and offered a free washing machine cleaning and service . Until then my washing was working fine after washing machine started troubling with an error

IFB Industries customer support has been notified about the posted complaint.

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IFB Industries Customer Care

from Mumbai, Maharashtra

Aug 23, 2021

Verified Support

Dear Sir/Madam,

We are very sorry for your inconvenience. Please share your contact details so we can further assist you. You can also use our “Chat with us” link available on our website https://www.ifbappliances.com/, for quick reference the link is https://cb.ifbsupport.com/ or you can also call us on our 24/7 authorized customer care numbers[protected]/[protected].Alternately you can write mail on [protected]@ifbglobal.com incase any further assistance.
Regards,
IFB Appliances

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I am using the IFB dishwasher near about 1 year at Raj Nagar Extension Ghaziabad (UP) since then, no week was left without complaining the machine. I am Really fed up now by raising the same issue again and again.

From Last few months these Saurabh and Sachin creating problem by not solving the issue even now they are ignoring the calls.

And every time your service executive i.e Saurabh and Sachin trying to deceive by saying that there is TDS issue and replace the part. They told us that the only solution is using the tablet. First they wash the dishes with lemon and then put in the dishwasher for cleaning. This is what you called a customer satisfaction.

While on the other hand your another service manager or whatever the designation will be said that this is not a common issue and replacement is must for the machine.

Now I want to know what is the brand reliability of IFB. What is your motive in India, just to deceive and get collet money from Indian consumer and flew to America.

I know that the complaint from one customer does not count on you but I had to raise the issue.

Now it is depend on you whether you want to depreciate or appreciate the brand or not.

Regards
Aditi Sharma

Sep 20, 2021

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Aug 20, 2021

IFB Industries Customer Care's response Dear Sir/Madam,

Sincere apologies for the inconvenience caused to you. Please share your complaint id or your mobile number so we can further assist you. You can also use our “Chat with us” link available on our website https://www.ifbappliances.com/, for quick reference the link is https://cb.ifbsupport.com/ or you can also call us on our 24/7 authorized customer care numbers[protected]/[protected]

Regards
IFB APPLIANCES

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IFB Industries Customer Care

from Mumbai, Maharashtra

Aug 20, 2021

Verified Support

Dear Sir/Madam,

Sincere apologies for the inconvenience caused to you. Please share your complaint id or your mobile number so we can further assist you. You can also use our “Chat with us” link available on our website https://www.ifbappliances.com/, for quick reference the link is https://cb.ifbsupport.com/ or you can also call us on our 24/7 authorized customer care numbers[protected]/[protected]

Regards
IFB APPLIANCES

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I am one of your customer like the IFB products .I am using IFB washing machine since 2014, that was working perfectly till today. In last month(16/6/2021)your franchise service engineer serviced the washing machine ( Area MansaroverJaipur Mr Kuldeep Bairwa [protected]). After servicing washing machine is vibrating & making loud noise at the end of spin cycle.

I am upset after this service by the untrained engineer . This my concern about your bad service . Pl depute trained service engineer to check what happen after service. At present i have stopped using washing Machine.

VERY POOR SERVICE
NO RESPONSE,

SEE COMMUNICATION IN TRAIL MAIL.
Complaint no.
[protected]
[protected]
[protected]
CB[protected]
NK Soni
[protected]

Share quailty head mail id

Sep 29, 2021

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Aug 18, 2021

Updated by nksoniauwa On Thu, 12 Aug 2021 at 22:09, IFB Customer Service
<[protected]@ifbglobal.com> wrote:
Dear Mr.soni,

Greetings of the day!

Thank you so much for taking the time to write us. We value your trust and will do our best to continue to give you the kind of service you expect.
We apologize for the inconvenience caused to you by the IFB product you are using.

With reference to your email regarding the complaint of your IFB machine, we would like to inform you that we have forwarded your concern to the branch. They will look into this matter and resolve your issue at the earliest. Kindly allow us some time we do the needful.

You will shortly receive a call back from our nearest service centre to address the issue. Inconvenience is deeply regretted. We appreciate your cooperation in this regard.

For any further queries, you can write us back at [protected]@ifbglobal.com
We also have a Chat option for speedy and instant support via Chat-bot at https://agentchat.ifbsupport.com/live.html. Now you can also use our “Chat with us” link available on our website https://www.ifbappliances.com/, for quick reference the link is https://cb.ifbsupport.com/
Alternatively, you can also register your request with us by downloading the My IFB App on your mobile for a quick response.
Best Regards,
Md.roshan
IFB Customer Support Team
About Kitchen Laundry LivingEssentials -additivesIndustrial

NO Response at all ...?????

Verified Support

Aug 19, 2021

IFB Industries Customer Care's response Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience.

Regards,
IFB APPLIANCES

Verified Support

Aug 21, 2021

IFB Industries Customer Care's response Dear Sir/Madam,

Hope your issue has been resolved and you are satisfied. Moreover, do write us a mail on [protected]@ifbglobal.com also call us on (CC number [protected]/[protected]) or Chat option via https://cb.ifbsupport.com/ in case any assistance is required. We will be glad to assist you.

Regards,
IFB APPLIANCES

Aug 23, 2021

Updated by nksoniauwa Good Morning !
Your service engineer visited on 20th Aug, 2021, He has replace shock absorber. After replacement of shock absorber another problem arised. Now new problem is water remain in the drum( Full with water and contiguously over flow). Information given to your engineer but problem was it is. He is asking me to visit again. Pl look in to the skill issue.
Thank you
NK Soni [protected]

Verified Support

Aug 25, 2021

IFB Industries Customer Care's response Dear Sir/Madam,

We're already sorting this out for you and will get back to you with an update on this as soon as possible.

Regards,
IFB APPLIANCES

Verified Support

Aug 27, 2021

IFB Industries Customer Care's response Dear Sir/Madam,

We are pleased to inform you that our technician has rectified the issue. Kindly observe the machine and you may write back to us on our Email : [protected]@ifbglobal.com for any further assistance. You can also use our “Chat with us” link available on our website https://www.ifbappliances.com/, for quick reference the link is https://cb.ifbsupport.com/ or you can also call us on our 24/7 authorized customer care numbers [protected]/[protected] .

Regards,
IFB APPLIANCES

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IFB Industries Customer Care

from Mumbai, Maharashtra

Aug 19, 2021

Verified Support

Dear Sir/Madam,

Sincere apologies for the inconvenience caused to you. Please share your complaint id or your mobile number so we can further assist you. You can also use our “Chat with us” link available on our website https://www.ifbappliances.com/, for quick reference the link is https://cb.ifbsupport.com/ or you can also call us on our 24/7 authorized customer care numbers[protected]/[protected]

Regards
IFB APPLIANCES

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IFB Industries Customer Care

from Mumbai, Maharashtra

Aug 21, 2021

Verified Support

Dear Sir/Madam,

Hope your issue has been resolved and you are satisfied. Moreover, do write us a mail on [protected]@ifbglobal.com also call us on (CC number [protected]/[protected]) or Chat option via https://cb.ifbsupport.com/ in case any assistance is required. We will be glad to assist you.

Regards,
IFB APPLIANCES

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Address: Noida

Support engineer quote that board is damaged and price is 6000 which looks very high

Please confirm the price of board for this model.

IFB Industries customer support has been notified about the posted complaint.

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Address: Noida

Support engineer quote that board is damaged and price is 6000 which looks very high

Please confirm the price of board for this model.

IFB Industries customer support has been notified about the posted complaint.

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P

Pranav Tayal

Aug 18, 2021

Model of my machine is Eva SX 6 kg

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IFB Industries Customer Care

from Mumbai, Maharashtra

Aug 18, 2021

Verified Support

Dear Sir/Madam,

Sincere apologies for the inconvenience caused to you. Please share your complaint id or your mobile number so we can further assist you. You can also use our “Chat with us” link available on our website https://www.ifbappliances.com/, for quick reference the link is https://cb.ifbsupport.com/ or you can also call us on our 24/7 authorized customer care numbers[protected]/[protected]

Regards
IFB APPLIANCES

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IFB Industries Customer Care

from Mumbai, Maharashtra

Aug 19, 2021

Verified Support

Dear Sir/Madam,

Sincere apologies for the inconvenience caused to you. Please share your complaint id or your mobile number so we can further assist you. You can also use our “Chat with us” link available on our website https://www.ifbappliances.com/, for quick reference the link is https://cb.ifbsupport.com/ or you can also call us on our 24/7 authorized customer care numbers[protected]/[protected]

Regards
IFB APPLIANCES

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Address: The Courtyard, Mavdi, Rajkot

Raised complaint on 26-July-2021. Technicain visited after 3 /4 days and said will come back with Drum to replace. Still no response despite several reminders to Customer care /local agent.. First time in last 15 years, experiencing horrible service.

IFB Industries customer support has been notified about the posted complaint.

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Address: Bangalore

Hello there,
We brought a new washing machine (IFB TL-SDG 9.5kg Aqua) in Sep 2020.
Since 1 week from our purchase, we have been having repeated problems.
First time they said that the drum is having issue and cleaned up the drum etc.. Second time we had an issue again they came and replaced the whole drum and now whenever we wash any clothes the whole washing machine starts banging and your service engineer says that the issue is with the panel board and it has to be changed.
If I calculate well, We have been having the washing machine with us less than a year and we have hardly used it.. Most of the time its always malfunctioning and halted...
This washing machine which we have now is really useless and I always regret making a bad choice.
We were never able to make use of it at all. Some times regardless we make complains we or call the service manager they ignore us dont pick up the calls. We are sick and tired of this piece of junk.
I want to return this unit and want to have a full refund or give me a new unit. This is last time I want complain. If you ignore me again. I have to take legal action.
You can reach me at +91 [protected]

Sep 17, 2021

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Aug 13, 2021

IFB Industries Customer Care's response Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience.

Regards,
IFB APPLIANCES

Verified Support

Aug 17, 2021

IFB Industries Customer Care's response Dear Sir/Madam,

Hope your issue has been resolved and you are satisfied. Moreover, do write us a mail on [protected]@ifbglobal.com also call us on (CC number [protected]/[protected]) or Chat option via https://cb.ifbsupport.com/ in case any assistance is required. We will be glad to assist you.

Regards,
IFB APPLIANCES

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IFB Industries Customer Care

from Mumbai, Maharashtra

Aug 17, 2021

Verified Support

Dear Sir/Madam,

Hope your issue has been resolved and you are satisfied. Moreover, do write us a mail on [protected]@ifbglobal.com also call us on (CC number [protected]/[protected]) or Chat option via https://cb.ifbsupport.com/ in case any assistance is required. We will be glad to assist you.

Regards,
IFB APPLIANCES

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Address: 4B/215, 5TH Street, C.G.E. Colony, Tuticorin - 628003, Tamil Nadu, India - 628003.

SERENA WXS 7Kg. Washing Machine, vide Tax Invoice No. WHTU2675 dated 21.04.2021 by M/S Sathya Agencies, Tuticorin, Tamil Nadu, India - 628002 was installed in my house onon 22.04.2021. After installing the machine, I was told by the service personnel that they will inspect the machine with in a week. As unusual vibration and knocking was noticed by me during spinning operations, I contacted the Customer Care Section for rectifying the problem.In response I was informed by SMS (Ticket No. [protected]) that
IFB representative will contact me shortly adhering to lockdown guidelines and this may cause some delay. On lifting the lockdown, the local the local service personnel, including the owner of the local Service Centre and noticed abnormal vibration and knocking . Further due to DPE Error the machine is not working. Further the Soap Tray is sliding out of it's slot when the machine is working. The service personnel has also taken videos and forwarded the same to the officials conserned. As the machine is faulty I am unable to use the machine for my daily washing and hence very much handicapped. I therefore, request for immediate replacement of the machine as the machine is problematic from the date of supply.

Sep 16, 2021

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Aug 13, 2021

IFB Industries Customer Care's response Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience.

Regards,
IFB APPLIANCES

Verified Support

Aug 14, 2021

IFB Industries Customer Care's response Dear Sir/Madam,

Hope your issue has been resolved and you are satisfied. Moreover, do write us a mail on [protected]@ifbglobal.com also call us on (CC number [protected]/[protected]) or Chat option via https://cb.ifbsupport.com/ in case any assistance is required. We will be glad to assist you.

Regards,
IFB APPLIANCES

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Such a worst after sales service from IFB ..Never recommend IFB products to customers.

Sep 16, 2021

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Aug 13, 2021

IFB Industries Customer Care's response Dear Sir/Madam,

Sincere apologies for the inconvenience caused to you. Please share your complaint id or your mobile number so we can further assist you. You can also use our “Chat with us” link available on our website https://www.ifbappliances.com/, for quick reference the link is https://cb.ifbsupport.com/ or you can also call us on our 24/7 authorized customer care numbers[protected]/[protected]

Regards
IFB APPLIANCES

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