IFB Industries Complaints & Reviews

I have raised an issue with my microwave oven in july 2021 with the IFB service center ( complaint number [protected]) . After 3-4 days the technician turned up and told that you have to change the board.
There was no respose after that. Even after multiple calls, the customer care doesn't seem to respond to our call. After one month they called back and said that board is not available and you can buy another oven.
Is this how IFB do their customer service? We are very much disappointed.

3rd class service
I had complained till last 3 to 4 days regular
But Costumer Care aren't solve my problem
My complaint no is
[protected]

Sub: Promised warranty for the Oven is neglected by the service center professionals and technicians.

I bought the above-mentioned IFB Oven from Amazon on 15.07.2021. The IFB delivery executive Mr. Reddy did the basic demo for the product on the next working day. We were using the oven everyday and on 28.08.2021, while we were using the convection mode with food on Heat-Resistant Glass bowl already approved to use in convection mode and which is accepted by Mr. Reddy who came for installation and also clearly mentioned in the user manual (photo of page attached below for reference of the page), a click sound was heard and when we opened the oven, the glass turn table plate was seen broken. It is a slit cut right through the middle. I reported the incident immediately to the IFB Customer Care Number and they assigned me the same technician for part replacement Mr. Reddy. He called and informed me the glass turn table is not under warranty so I have to pay for replacement i.e Rs 950/-. I again raised a complaint to the IFB Customer Care and this time they assigned me with another service technician Mr. Sreekanth. He visited my house today with a glass for the door instead of the turn table and he also claims that I have to pay for the turn table because the turn table does not come under the warranty. He also claims that Heat-Resistant Glass bowl should not be used in convection mode. We are not using an oven for the first time and also we are not illiterate or fools to listen to these false claims to neglect our warranty because in the IFB Owners Manual Page No.6 utensils guide it is clearly mentioned that we can use Heat-Resistant Glass bowl in convection mode.

The issue was further escalated and communications were made to Mr. Suresh and Mr. Akash but they refused to talk further concluding that the part is not under warranty.

Microwave oven Owners manual, page no. 40, 1st para. FB Industries Limned. ("The Company'') warrants to the original domestic purchase of this microwave oven (''Appliances") that it is free from defects in workmanship & materials. During 12 months from the date of purchase of the new microwave oven model, all the parts of the microwave oven and 36 months on Magnetron & Cavity, shall be replaced or repaired free of charge, on intimation to the Company I Company's authorized service center nearest to the place where the appliance is installed. (Photo of the page attached)

So where does it say that the turn table glass plate is not covered under warranty? When the warranty terms and conditions clearly states that "During 12 months from the date of purchase of the new microwave oven model, all the parts of the microwave oven and 36 months on Magnetron & Cavity, shall be replaced or repaired free of charge, on intimation to the Company I Company's authorized service center nearest to the place where the appliance is installed."

To be precise the oven is used in the proper way till date following all the instructions given by the technician, the user’s manual and handled with at most care. We bought this oven after a lot of research because previously we were using Onida and the same kind of negligence was observed from their service technicians and which forced us to send a legal notice to the manufacturer for violating the terms and conditions they promised in the warranty card. It ended in a compromise by them fixing all the issues in our oven by doing service and replacement of parts at free of cost and giving us a machine, which operates like brand new. We used it for 8+ years.

Here the scenario is entirely different, the IFB oven is just 1+ months old and facing issues, it itself shows the poor quality of the parts used in the machine or false design.

I am a Project Engineer, my brother is a Mechanical Engineer and my wife is a Scientist. We know how machine design works and when you engineer a product and if you are incapable of maintaining the machine while it's in the warranty period using your so-called service engineers or technicians then you failed in providing the services and maintenance offered at the time of purchase of the machine. We are giving your company a time of 2 more days to fix all the issues in the machine and failing to do this I will be forced to send you a legal notice through my lawyer for not only breaching the terms and conditions of warranty but also for wasting our time and working hours, under Section 59 in The Sale of Goods Act, 1930. (b) sue the seller for damages for breach of warranty.

I hope the seriousness of the issue is now glowing a bulb in your brains, else we will make it glow through the terms of law and order.

Took an amc for my ifb front loading washing machine for 2 years by paying 6136 rupees. The service person don't come after complaint. Even when they come they don't address the problem saying spares not available.

Hi Team,

My front load washing machine shock absorber broke
and IFB engineer visited my home on 13-AUG-21 and changed the part and charged 4040 rs for that.
Later I realised the part with only a maximum 1000 rs when I checked in the ifb site and searched in the market.
So i contacted the person Miryan ([protected]) from Shree Sai Service Dahisar(Mumbai) and he promised me you will get a refund
but latar he is not responding .Please help to get my refund and take strict action against such service centre who cheated customer .

PFB the bill copy and part changed for reference

Token Id ;[protected]
Model No : IFB SERENA AQUA 6KG

Thanks,

My product is having some problems it is giving electric shocks and touch buttons are not working

I had purchased Ifb diva aqua SX 6 washing machine in 2018 having 4 yrs warranty now machine not working hence compliant vide ticket no [protected] technician said valve and pcb panel is not working technician demand money for part .but my machine warranty is still valid company refuse to warranty terms and demand money refuse to repair work I had already made complaint to consumer court still can’t get reply from company

I had bought IFB neptune VX dishwasher. With use it has come to notice that utensils after wash in this dishwasher are been deteriorated with unwarranted marks/spots on it. Also, the standard of cleaning is not upto mark. some of them have even been broken during wash.
I have raised complaints on IFB app a number of times. Each time a technical rep comes for assistance but is not able to recify the problem and closes the complaint on his own without my consent. He also always insist to buy salt/rinse aid/detergent from him only and not any other source as the only solution to this problem. Lately he doesnt even come for checking of dishwasher, calls on phone and closes the complaint.

Therefore may i request your personal indulgence in my grievance redressal.

I purchased a dishwashter of your company from ayush electronic, muzaffarnagar vide bill no 324 dt 10.02.2019 and also extend the warranty upto 15.03.2023. Now i am faching problem (not cleaning neatly) from 2-3 months and i also register complaint on toll free number. After visiting problem still not resolve. Now recently i have again lodged on 14.08.2021 and request for sr. Technician vide ticket no [protected] and remind on 19.08.2021 but...

I am writing this complain after waiting for resolution after 3 months for my IFB washing machine. I always trust company service and had AMC since 2014 onwards.

The first complain (ticket#[protected]) given in JUN 2021. after a week of struggle the technical was unable to resolve the request onsite and requested to take the machine to service center for repair (we as a customer has spend trolley charges). After a week we got the machine back and found to be not working again from DAY 2.

After multiple follow up, a new Request complaint (ticket#[protected]) raised. After 7 different technician tried resolving the issue but no resolution given till today. Supervisor of the Service Center over the call (Rajshekhar P #[protected]) assured for resolution on 20 July. we are waiting for the same but no response. Today when we tried reaching him we are not getting any response.

I request for a immediate solution of the machine or a proper resolution to be given in written. After dealing with 3 months I lot trust that I will get any resolution on the request and the money I paid for AMC.

Looking forward for a response from IFB for quick resolution.

My front load washing machine drum broke and ifb engineer asking to replace door gasket sleeve and charging rs 2500 as the price is not known when checked in IFB site and Google. Looks they are charging not the original price and don't want to get cheated. Initially when buying they told everything in warranty but now no rubber and other things. Also the IFB services are worst as they never came for free service after purchase

I have had the issue with Ifb dishwasher. Hanging raised ticket, technician (VN Services, rajajinagar, Bangalore) came after calling for a week and complaining to manager. He said to replace a part of machine. He went back and disappeared . Didn't turn back till now and calling him and since 3 weeks, their answer is same, part didn't come. They never called to update me. Having called 3 to 4 times in a day, they pick once and same answer. Even though I was ready to pay for parts inspite of having AMC

I had purchased Ifb diva aqua SX 6 washing machine in 2018 having 4 yrs warranty now machine not working hence compliant vide ticket no [protected] technician said valve and pcb panel is not working technician demand money for part .but my machine warranty is still valid company refuse to warranty terms and demand money refuse to repair work

I have given a complaint for my 2 ton split ac around 15 days back vide ticket number [protected]. The product is under warranty. Afterwards no one contacted me in response to my complain. I myself only called customer care and tried to get the concerned person's number and called him. After calling several number of times that guy finally came and took a component from it saying that it needs to be replaced as it has gone bad. Since that day no body contacted me neither has anyone shown up. When I called customer care they were unable to trace the guy who came to our house. Following this they have assured me that someone will come on next one or two days but no one has shown up. I have called again but again I was promised that the problem will be resolved the next day but it was not. This type of response I have been experiencing from last one year as no one has shown up for servicing also even a single time during warranty period even after asking the customer care. On top of this whenever I call customer care they keep on asking me that my warranty is going to expire and I should take AMC for service for next one or two year. The after sales service by IFB is very pathetic and I am completely fed up with it. Dont know when my ac will work. It is very difficult without ac as its very hot during day and night.

One day IFB washing machine guy visited and offered a free washing machine cleaning and service . Until then my washing was working fine after washing machine started troubling with an error

I am using the IFB dishwasher near about 1 year at Raj Nagar Extension Ghaziabad (UP) since then, no week was left without complaining the machine. I am Really fed up now by raising the same issue again and again.

From Last few months these Saurabh and Sachin creating problem by not solving the issue even now they are ignoring the calls.

And every time your service executive i.e Saurabh and Sachin trying to deceive by saying that there is TDS issue and replace the part. They told us that the only solution is using the tablet. First they wash the dishes with lemon and then put in the dishwasher for cleaning. This is what you called a customer satisfaction.

While on the other hand your another service manager or whatever the designation will be said that this is not a common issue and replacement is must for the machine.

Now I want to know what is the brand reliability of IFB. What is your motive in India, just to deceive and get collet money from Indian consumer and flew to America.

I know that the complaint from one customer does not count on you but I had to raise the issue.

Now it is depend on you whether you want to depreciate or appreciate the brand or not.

Regards
Aditi Sharma

I am one of your customer like the IFB products .I am using IFB washing machine since 2014, that was working perfectly till today. In last month(16/6/2021)your franchise service engineer serviced the washing machine ( Area MansaroverJaipur Mr Kuldeep Bairwa [protected]). After servicing washing machine is vibrating & making loud noise at the end of spin cycle.

I am upset after this service by the untrained engineer . This my concern about your bad service . Pl depute trained service engineer to check what happen after service. At present i have stopped using washing Machine.

VERY POOR SERVICE
NO RESPONSE,

SEE COMMUNICATION IN TRAIL MAIL.
Complaint no.
[protected]
[protected]
[protected]
CB[protected]
NK Soni
[protected]

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Support engineer quote that board is damaged and price is 6000 which looks very high

Please confirm the price of board for this model.

Support engineer quote that board is damaged and price is 6000 which looks very high

Please confirm the price of board for this model.

Raised complaint on 26-July-2021. Technicain visited after 3 /4 days and said will come back with Drum to replace. Still no response despite several reminders to Customer care /local agent.. First time in last 15 years, experiencing horrible service.