IFB Industries Complaints & Reviews

Our Dishwasher has been completely shut down since the last 4-5 months.

Upon creation of the ticket, IFB technicians visited, spent a couple of hours, installed something for which they charged around Rs. 15, 00 /-.

They mentioned there are some more technical issues for which they will have to order new parts.

I called that technician (Ashim Biswas, +91-[protected]) to get an update and he mentioned he has no idea when these parts will be delivered so that he can come to our house and install them.

We are literally suffering due to this issue and need your attention to expedite it. It should not take this long to fix.

Please let me know what additional information you need to expedite it.

Our dishwasher is already in AMC and please find below the details.

Customer Name: Anupam Sen
Customer Contact Number: +91-[protected]
Product: Dishwasher
Model: Neptune VX
Machine Serial Number:[protected]
AMC Valid From: 20/02/2021
AMC Valid Till: 19/02/2023

We have shifted to new location in Tirupathi AP
filter detached to be fitted and servicing required

Washing machine not working, its IC completely burnt. Kindly reply as soon as possible

Thank you

[protected],[protected], [protected], [protected] multiple SR raised there is no resolution from IFB. AMC is of no use but waste of money. Issue are pending for more than a month. Kindly refund AMC amount if you cannot honour the service contract under AMC.

We had very bad/worst experience with IFB service, we had issue with our washing machine, we are getting huge noise from machine so we have raised a complaint #[protected] Dated : 20 Feb 2021, Technician turned up and examined the machine and said all are ok and closed the ticket, Noise after some time which were coming from machine is increased now, we again lodge a complaint #[protected] on 27.07.2021, technician visit & according to him they need to replace some of the part, which he said he will do next 2-3 day. But, no one visit till 2-3 weeks, we call customer care again & what we came to know was surprising ticket was market closed with duplicate ticket & query already resolved. we again raised new complaint #[protected] on 24.08.2021 again its been 2 week now i called up customer care for follow up again we found ticket is been closed with same reason duplicate complaint & problem already resolved, today ( 04.09.2021) again i raised complaint for same issue 4th time with complaint no #[protected].

i am surprised what kind of pathetic service IFB customer care is providing, we had spread word of mouth for IFB iin past for very quick service & now all what we are getting is total opposite .

what is the use of AMC if we used to call customer care 6-7 month on regular basis & no solution supposed to be provide by IFB.

MY REGISTERED NO IS [protected].

LOOKING FORWARD FOR QUICK SOLUTION

Dear sir,

i am using ifb senorita dx 5.5kg front load washing machine. I book complaint of ifb my machine not start your service person say pcb need to replace he say price of pcb is 5500. So what is the right price for the pcb part.

Call me and solve my complaint as early as possible because i am face problems without washing machine

My frontload washing machine not working properly

Door of washing machine has detached.
One technician came for repairing but could not fixed it. The ticket for the same was raised earlier but closed without resolve of issue.

I have registered complaint vide IFB ticket no . - [protected] on 16th August'21.

No respond and we are struggling for last 18 days

I have raised an issue with my microwave oven in july 2021 with the IFB service center ( complaint number [protected]) . After 3-4 days the technician turned up and told that you have to change the board.
There was no respose after that. Even after multiple calls, the customer care doesn't seem to respond to our call. After one month they called back and said that board is not available and you can buy another oven.
Is this how IFB do their customer service? We are very much disappointed.

3rd class service
I had complained till last 3 to 4 days regular
But Costumer Care aren't solve my problem
My complaint no is
[protected]

Sub: Promised warranty for the Oven is neglected by the service center professionals and technicians.

I bought the above-mentioned IFB Oven from Amazon on 15.07.2021. The IFB delivery executive Mr. Reddy did the basic demo for the product on the next working day. We were using the oven everyday and on 28.08.2021, while we were using the convection mode with food on Heat-Resistant Glass bowl already approved to use in convection mode and which is accepted by Mr. Reddy who came for installation and also clearly mentioned in the user manual (photo of page attached below for reference of the page), a click sound was heard and when we opened the oven, the glass turn table plate was seen broken. It is a slit cut right through the middle. I reported the incident immediately to the IFB Customer Care Number and they assigned me the same technician for part replacement Mr. Reddy. He called and informed me the glass turn table is not under warranty so I have to pay for replacement i.e Rs 950/-. I again raised a complaint to the IFB Customer Care and this time they assigned me with another service technician Mr. Sreekanth. He visited my house today with a glass for the door instead of the turn table and he also claims that I have to pay for the turn table because the turn table does not come under the warranty. He also claims that Heat-Resistant Glass bowl should not be used in convection mode. We are not using an oven for the first time and also we are not illiterate or fools to listen to these false claims to neglect our warranty because in the IFB Owners Manual Page No.6 utensils guide it is clearly mentioned that we can use Heat-Resistant Glass bowl in convection mode.

The issue was further escalated and communications were made to Mr. Suresh and Mr. Akash but they refused to talk further concluding that the part is not under warranty.

Microwave oven Owners manual, page no. 40, 1st para. FB Industries Limned. ("The Company'') warrants to the original domestic purchase of this microwave oven (''Appliances") that it is free from defects in workmanship & materials. During 12 months from the date of purchase of the new microwave oven model, all the parts of the microwave oven and 36 months on Magnetron & Cavity, shall be replaced or repaired free of charge, on intimation to the Company I Company's authorized service center nearest to the place where the appliance is installed. (Photo of the page attached)

So where does it say that the turn table glass plate is not covered under warranty? When the warranty terms and conditions clearly states that "During 12 months from the date of purchase of the new microwave oven model, all the parts of the microwave oven and 36 months on Magnetron & Cavity, shall be replaced or repaired free of charge, on intimation to the Company I Company's authorized service center nearest to the place where the appliance is installed."

To be precise the oven is used in the proper way till date following all the instructions given by the technician, the user’s manual and handled with at most care. We bought this oven after a lot of research because previously we were using Onida and the same kind of negligence was observed from their service technicians and which forced us to send a legal notice to the manufacturer for violating the terms and conditions they promised in the warranty card. It ended in a compromise by them fixing all the issues in our oven by doing service and replacement of parts at free of cost and giving us a machine, which operates like brand new. We used it for 8+ years.

Here the scenario is entirely different, the IFB oven is just 1+ months old and facing issues, it itself shows the poor quality of the parts used in the machine or false design.

I am a Project Engineer, my brother is a Mechanical Engineer and my wife is a Scientist. We know how machine design works and when you engineer a product and if you are incapable of maintaining the machine while it's in the warranty period using your so-called service engineers or technicians then you failed in providing the services and maintenance offered at the time of purchase of the machine. We are giving your company a time of 2 more days to fix all the issues in the machine and failing to do this I will be forced to send you a legal notice through my lawyer for not only breaching the terms and conditions of warranty but also for wasting our time and working hours, under Section 59 in The Sale of Goods Act, 1930. (b) sue the seller for damages for breach of warranty.

I hope the seriousness of the issue is now glowing a bulb in your brains, else we will make it glow through the terms of law and order.

Took an amc for my ifb front loading washing machine for 2 years by paying 6136 rupees. The service person don't come after complaint. Even when they come they don't address the problem saying spares not available.

Hi Team,

My front load washing machine shock absorber broke
and IFB engineer visited my home on 13-AUG-21 and changed the part and charged 4040 rs for that.
Later I realised the part with only a maximum 1000 rs when I checked in the ifb site and searched in the market.
So i contacted the person Miryan ([protected]) from Shree Sai Service Dahisar(Mumbai) and he promised me you will get a refund
but latar he is not responding .Please help to get my refund and take strict action against such service centre who cheated customer .

PFB the bill copy and part changed for reference

Token Id ;[protected]
Model No : IFB SERENA AQUA 6KG

Thanks,

My product is having some problems it is giving electric shocks and touch buttons are not working

I had purchased Ifb diva aqua SX 6 washing machine in 2018 having 4 yrs warranty now machine not working hence compliant vide ticket no [protected] technician said valve and pcb panel is not working technician demand money for part .but my machine warranty is still valid company refuse to warranty terms and demand money refuse to repair work I had already made complaint to consumer court still can’t get reply from company

I had bought IFB neptune VX dishwasher. With use it has come to notice that utensils after wash in this dishwasher are been deteriorated with unwarranted marks/spots on it. Also, the standard of cleaning is not upto mark. some of them have even been broken during wash.
I have raised complaints on IFB app a number of times. Each time a technical rep comes for assistance but is not able to recify the problem and closes the complaint on his own without my consent. He also always insist to buy salt/rinse aid/detergent from him only and not any other source as the only solution to this problem. Lately he doesnt even come for checking of dishwasher, calls on phone and closes the complaint.

Therefore may i request your personal indulgence in my grievance redressal.

I purchased a dishwashter of your company from ayush electronic, muzaffarnagar vide bill no 324 dt 10.02.2019 and also extend the warranty upto 15.03.2023. Now i am faching problem (not cleaning neatly) from 2-3 months and i also register complaint on toll free number. After visiting problem still not resolve. Now recently i have again lodged on 14.08.2021 and request for sr. Technician vide ticket no [protected] and remind on 19.08.2021 but...

I am writing this complain after waiting for resolution after 3 months for my IFB washing machine. I always trust company service and had AMC since 2014 onwards.

The first complain (ticket#[protected]) given in JUN 2021. after a week of struggle the technical was unable to resolve the request onsite and requested to take the machine to service center for repair (we as a customer has spend trolley charges). After a week we got the machine back and found to be not working again from DAY 2.

After multiple follow up, a new Request complaint (ticket#[protected]) raised. After 7 different technician tried resolving the issue but no resolution given till today. Supervisor of the Service Center over the call (Rajshekhar P #[protected]) assured for resolution on 20 July. we are waiting for the same but no response. Today when we tried reaching him we are not getting any response.

I request for a immediate solution of the machine or a proper resolution to be given in written. After dealing with 3 months I lot trust that I will get any resolution on the request and the money I paid for AMC.

Looking forward for a response from IFB for quick resolution.

My front load washing machine drum broke and ifb engineer asking to replace door gasket sleeve and charging rs 2500 as the price is not known when checked in IFB site and Google. Looks they are charging not the original price and don't want to get cheated. Initially when buying they told everything in warranty but now no rubber and other things. Also the IFB services are worst as they never came for free service after purchase