IFB Industries Complaints & Reviews

I purchased IFB washing machine as the following model on 8/4/2014 Sr no[protected] Senorita Aqua sx - 025026 wtsenaqsh6010b They delivered the washing machine with paint defected condition on its body. I asked the IFB business authorities, but they are not replacing the defected item with new one. What is the steps to take legal action on them.

I purchased IFB washing machine as the following model on 8/4/2014

Sr no[protected]

Senorita Aqua sx - 025026
wtsenaqsh6010b

They delivered the washing machine with paint defected condition on its body.
I asked the IFB business authorities, but they are not replacing the defected item with new one.

What is the steps to take legal action on them.

sir, I have purchased a washing machine of IFB. I could not install that.Then i call in the customer care and told my problem.They registered this on 23 Mar 2014 and gave me the complain no that is 12623205 and told me that our technician will come and repair it in 2-3 days. But no one come to repair/install.Then again i called to customer care about this. Then they give me a mobile no saying that suchitra(whose no given by customer care) will come to resolve your problem.But when i called her she received my call and told she will not come and will tell another number.Till that time she is neither receiving my call nor called me. So i am very much harassed about this.Please look after my problem... P K SAHOO BHUBAN HARIHAR PUR PATANA DIST-DHENKANAL ODISHA PIN-759017 MOB-[protected], [protected]

I had lodged a complaint regarding my IFB Elena Washing Machine on 29.1.14. ( complaint No:[protected]. I have been receiving acknowledgement of my complaint through SMS on a daily basis from 29.1.14 to 22.2.14 stating that "IFB representative will visit shortly", but no one has visited so far. I had re-lodged the complaint on 26.3.14( complaint No:[protected] again acknowledged by SMS from 26.3.14 to28.3.14. No service engineer visited my house to attend to the complaint. I made a visit to the local service centre on 4.4.14, my complaint was recorded, with an assurance that it would be attended within 5.4.14.But to this day 7.4.14- no service engineer has called me. Please note that my Washing Machine is under AMC valid upto 2015. Dipankar Chakrabarty House No:1903 Sector:7 Karnal, Hayana-132001. email:dpnkr.[protected]@gmail.com

We lodged a wall mounting request for the IFB dryer purchased 4 days back .But no one has contacted has so far . This kind of service is not expected from a company like IFB . Revert back asap .Or else we are ready to return this product. Pankaj Khanna [protected] / [protected]

I have an IFB Neptune dishwasher that has been on a two-year maintenance contract since June 2013. On 7 Mar 14 I noticed poor quality of washing and 15 - 25 % residue detergent in the detergent dispenser compartment. I lodged a complaint, ticket no. 12522106 with the call centre. After that no one turned up and call centre advised me to contact local office. It turned out that there was no clarity as to which IFB office of Jamshedpur would attend the call. After many calls, one technician came and left after examining the machine, saying the detergent dispenser needed to be replaced. Since he did not come back, I called IFB office. They sent a mechanic who oiled (with Mustard oil, that I could offer from the kitchen) the dispenser and went back, saying there was no spare available with them. He agreed to keep the case under observation. After the problem repeated soon, I lodged a second complaint, ticket no. 12557986 on 12 Mar 14. This time, after much follow up with Jamshedpur Maintenance In-charge, one mechanic came. He took out a PCB and rubbed the contacts. The machine worked sometimes. I decided to observe. On 1 Apr 14, the problem recurred. I called up Jmshedpur Maintenance In-charge and requested him to send a mechanic. He promptly promised to send someone by 2 April 14 (which I later realized to be an April Fool joke!). Finally, on 3 Apr I called up the call centre and learned that my first call had been closed on 20 Mar and the second call had been called. Aghast, I asked the operator to escalate the cases. However, I received a fresh complaint, ticket no. 12693629. Since no one turned up that day, on 4 Apr 14 I called up the call centre, and learned that on 3 Apr 14 at 10:48 AM the call had been forwarded to Jamshedpur office, and requested me to take it up with the Jamshedpur office, as there was little more the call centre could do. Since then I have been calling the office. First, the office denied they had received the call. Then, they promised to give me a status update in one hour, for which I had to ring up again. I was promised a mechanic positively by 5 PM, which turned out to be false. I find IFB service not only an absolute zero, I find the company and its agent and employees full of falsehood. I am surprised that such a renowned company can resort to this type of exploitation of its customers after collecting full payment for maintenance for two years.

I purchased IFB Microwave oven last weekend (29th March'14) in Sekar stores, Tirukovilur. But we have still not received a demo from the dealer..instead of several calls and reminders too, the demo is still pending and the only answer we receive from them is "Will come tomorrow for demo". Please action on this with high importance and request to send the demo person as soon as possible..

I have bought the IFB washing machine in the year of 2008. Now put an AMC for two years. When I booked a call on 24.03.2014 at 1.42pm, they gave a ticket no. 11306688. but till now no equerry about the booking from concern service center.

Ifb top load (Fully automatic) wasing machine model no. Aw 60-205t 6kg
Purchased date 28.03.2013.

Problem : water drainage not performed by the machine in auto mode.

Customer name : sanjoy majumdar
Address : michael nagar 1st sarani
Swamiji park, p.O. Michael nagar
Kolkata-700133
Mobile no :[protected], , [protected]

I have paid Rs.4500/- for 2 years AMC during December 2013. After getting money, no receipt, no response. Machine is in problem. No response for many days. A branded & famous company is getting loss in their name. A.Boyed Wesley Marthandam [protected]

On 21.03.2014 I preferred complaint No. 11300405 but so far not resolved. So many times customer care and service centre No [protected] was called and every time they answer that technician is on the way. But till date 03.04.2014 no remedy. Shall I move consumer court ? I.Balashanmugam, C 1/12, Jai Bharat Apartments, Eri Scheme, Mogappair West, Chennai - 600037 [protected]

Requested sir/madam, I have booked demo for IFB front loaded w/m and mwo on my [protected] number. no one attended the demo call in bhopal and whenever i call for conformation in company they transfer my call to senior executive and as per my conversation with them they asked me all the details of my product and last they says ...' we will let you know when engineer will come' and no one came. this is happen to me since last 3 month ... i need demo and service. regards- Abhaya rai w/o-Hemant rai A-38, Shaheed Hemu kalani, rohit nagar phase 1, E-8, Extn, Arera colony, bhopal. M.P. 462039 cont[protected] [protected]

A complaint registered on 12/04/2014 vid no. 12561703 at the customer care no[protected] for providing a second service to the a.C. Installed in the month of june2013 in the period of warranty.

But till date none from the company nor i have received any call from ifb
Local dealer from where it was purchased is verypolite and helpful but is unable to providea service

It's a matter of total neglegence on the part of the company who deapite a no. Of calls from me is responding accurately

I urge u to kindly look after the matter n take necessary actions against the company
Regards
Dr ravi agrawal
[protected]
Kanpur
Uttar pradesh

I have one complaint in my Microwave - whenever I power on - my power trips. This is there for almost 4 to 5 months now & upon my repeated complaints it is never rectified. Latest Complaint No[protected] Not sure if they really try to have this fixed. I am not using my product for almost 6 months now inspite of paying the AMC (as they assured that - AMC is required after the Warrenty expired last month) I do renewed my AMC for 2 yrs now by paying a huge amount still it is not yet be fixed & I am still not able to use my product. I like to bring to your kind attention so that some justise is done for me.

IFB microwave 30sc3 was delivered to me on 29 mar 14 and towards installation and demo of the same, registration was done through customer care on 30 mar 14 am. the ticket no provided was 11319983 and it was intimated that technician would be visiting with in four hours. however nobody turned up and up on intimating the same with customer care, the local office no: of IFB was provided and was told to contact the local office towards installation. despite contacting both the local office and customer care, till now my request is pending and no technician has bothered to turn up. this is absolutely frustrating and ridiculous and is never expected from a reputed firm like IFB.

This hell brand is useless. We bought a microwave 4 years back and it hardly worked for an year. Since then, it is not working and many complaints have been done to the authorized center but all in vain. What is the use of such brands, if they cannot provide after sale service. I am having a bad experience and all money wasted. Please assist if something can be done in this regard. I am from Moradabad but looking for some help. Regards Aakanksha Sikka

We brought IFB 1.5 Ton 3 Star IACS18AK3TC Split Air Conditioner on[protected]. Installation was completed on the same day, Technician gave demo for 5mins and it's fine by that time.

To my surprise it is working only for 5mins after the demo till now. I doubt on the installation of the unit can you please send an authorized IFB technician to check the installation....

I bought IFB Senaator Aqua SX 8KG automatic washing machine. They gave me descalant and took 1000 Rs from me for that. They asked to use it every month. After using the descalant, the machine tub has gone completely black. All the steel coating is gone. And other internal parts wherever water goes would for sure have spoiled. Since two weeks, I have been chasing these IFB people and their servie is I would say one of worst I have ever...

IFB 6Kg Digital Model in AMC- filed a complaint on 9.2.2014. From then they have been servicing but still machine not running. Also in between service man attended and cheated by taking a signature too that the machine is running. But it did not run complete cycle. No response from Customer care. The service center cut my phone calls. Don't know how to pull them for serviing the machine. Kadiaravne.[protected]

I own a senorita plus, front loading washing machine. The machine is not working properly. I have registered a complaint on 24 March 2014. My complaint ticket number is 11306255. I have called the customer care every day and have been told "we are escalating the complaint to the appropriate department" and "your complaint will be resolved in 24 hours". Nothing has happened. This is completely unprofessional!!!