IFB Industries Complaints & Reviews

I have paid Rs.4500/- for 2 years AMC during December 2013. After getting money, no receipt, no response. Machine is in problem. No response for many days. A branded & famous company is getting loss in their name. A.Boyed Wesley Marthandam [protected]

On 21.03.2014 I preferred complaint No. 11300405 but so far not resolved. So many times customer care and service centre No [protected] was called and every time they answer that technician is on the way. But till date 03.04.2014 no remedy. Shall I move consumer court ? I.Balashanmugam, C 1/12, Jai Bharat Apartments, Eri Scheme, Mogappair West, Chennai - 600037 [protected]

Requested sir/madam, I have booked demo for IFB front loaded w/m and mwo on my [protected] number. no one attended the demo call in bhopal and whenever i call for conformation in company they transfer my call to senior executive and as per my conversation with them they asked me all the details of my product and last they says ...' we will let you know when engineer will come' and no one came. this is happen to me since last 3 month ... i need demo and service. regards- Abhaya rai w/o-Hemant rai A-38, Shaheed Hemu kalani, rohit nagar phase 1, E-8, Extn, Arera colony, bhopal. M.P. 462039 cont[protected] [protected]

A complaint registered on 12/04/2014 vid no. 12561703 at the customer care no[protected] for providing a second service to the a.C. Installed in the month of june2013 in the period of warranty.

But till date none from the company nor i have received any call from ifb
Local dealer from where it was purchased is verypolite and helpful but is unable to providea service

It's a matter of total neglegence on the part of the company who deapite a no. Of calls from me is responding accurately

I urge u to kindly look after the matter n take necessary actions against the company
Regards
Dr ravi agrawal
[protected]
Kanpur
Uttar pradesh

I have one complaint in my Microwave - whenever I power on - my power trips. This is there for almost 4 to 5 months now & upon my repeated complaints it is never rectified. Latest Complaint No[protected] Not sure if they really try to have this fixed. I am not using my product for almost 6 months now inspite of paying the AMC (as they assured that - AMC is required after the Warrenty expired last month) I do renewed my AMC for 2 yrs now by paying a huge amount still it is not yet be fixed & I am still not able to use my product. I like to bring to your kind attention so that some justise is done for me.

IFB microwave 30sc3 was delivered to me on 29 mar 14 and towards installation and demo of the same, registration was done through customer care on 30 mar 14 am. the ticket no provided was 11319983 and it was intimated that technician would be visiting with in four hours. however nobody turned up and up on intimating the same with customer care, the local office no: of IFB was provided and was told to contact the local office towards installation. despite contacting both the local office and customer care, till now my request is pending and no technician has bothered to turn up. this is absolutely frustrating and ridiculous and is never expected from a reputed firm like IFB.

This hell brand is useless. We bought a microwave 4 years back and it hardly worked for an year. Since then, it is not working and many complaints have been done to the authorized center but all in vain. What is the use of such brands, if they cannot provide after sale service. I am having a bad experience and all money wasted. Please assist if something can be done in this regard. I am from Moradabad but looking for some help. Regards Aakanksha Sikka

We brought IFB 1.5 Ton 3 Star IACS18AK3TC Split Air Conditioner on[protected]. Installation was completed on the same day, Technician gave demo for 5mins and it's fine by that time.

To my surprise it is working only for 5mins after the demo till now. I doubt on the installation of the unit can you please send an authorized IFB technician to check the installation....

I bought IFB Senaator Aqua SX 8KG automatic washing machine. They gave me descalant and took 1000 Rs from me for that. They asked to use it every month. After using the descalant, the machine tub has gone completely black. All the steel coating is gone. And other internal parts wherever water goes would for sure have spoiled. Since two weeks, I have been chasing these IFB people and their servie is I would say one of worst I have ever...

IFB 6Kg Digital Model in AMC- filed a complaint on 9.2.2014. From then they have been servicing but still machine not running. Also in between service man attended and cheated by taking a signature too that the machine is running. But it did not run complete cycle. No response from Customer care. The service center cut my phone calls. Don't know how to pull them for serviing the machine. Kadiaravne.[protected]

I own a senorita plus, front loading washing machine. The machine is not working properly. I have registered a complaint on 24 March 2014. My complaint ticket number is 11306255. I have called the customer care every day and have been told "we are escalating the complaint to the appropriate department" and "your complaint will be resolved in 24 hours". Nothing has happened. This is completely unprofessional!!!

washing machine is not working and no one is coming to sought out, they are not providing service within 24 hours it has been 2 days we are calling and no one is coming to repair it !!! my no. is [protected] 28 preet nagar ambala cantt !! repair it to the earliest sanjiv jain

I had raised a complaint on 24th march 2014 nearly at 7 pm. But no response from the service centre. Again I called 25th evening to customer care. They gave me Chennai service centre contact person name and phone number. His name is Mr.Saravanan and the number is [protected]. I called back to this number. They said they assigned some person to you and they will make a call. Till 26th afternoon 2.00pm I waited but no response from that side. Today afternoon again I called them. This time some other person took the phone and the same thing happened.I had drawn my details below. Washing Machine Name: Senorita 5.5kg (under warranty) Customer Id: 1928497 Complaint No: 11307281 Place: Tamilnadu, Chennai

I had raised a complaint earlier during the warranty period that is last year about the problem of water getting leaked while the machine is running. A person from the Service Center came and did something then said that the problem is because of the washing powder and we should be using the washing powder provided by IFB. After that we rarely used the machine as we need to go out of station and came this month. This time we faced the same problem again where the water was leaking and we raised the call with the customer care. This time when the person from the service center came, he asked for the warranty and found that the warranty ended last year. Then he said the machine require a change in the board though the problem is exactly the same that we report last year in July. My Membership ID is [protected]

I bought IFB oven 30src1 on 13th jan, 2014. Its door lock broke and i filed a complaint on 10th march. A technian came and fixed a wrong door lock of any other model by mistake.my oven stopped working. And then he told me that he will come tomorrow and fix it again. Till then no one turned up. Called 10 tyms customer care. Fake promises, worst services.till now my complaint has not been attended by any one. Itz d worst company.

I bought this WTDIG 5KGB 7727 washing machine on March 15, 2008 in Chennai. The Dealer show room is in Haddows Road opp. to SCB bank.

They have given the warranty till March 14, 2010 but the 1st problem started in 2009 onwards.

1. The complaint was it shows E5 or E6 I made a complaint to customer care ([protected]) they solved it.
2. The2nd complaint in 2010 some problem (didn’t remember) they given some service centre number – 26532929
Service exec. Mr.M.saravanan- [protected] attend the complaint and solved it.

3. I don’t want mentioned all the problem which I was faced with this machine I have given below the service exec’s number who all are attend the complaint from 2010 to till I start the AMC.

Before AMC to IFB Care

SL No. Name Category Mobile number.
1 Kumaran service exec [protected] Attend the service
2 Elumalai service exec [protected]/26216212 Attend the service
3 Priya Branch manager - Vadapalani branch [protected]/2129765 Responded to my call
4 Raisa Custer care exec 32909310 Responded to my call
5 Ramesh babu service exec [protected] Attend the service
6 Mr.Ashok kumar Branch manager - Vadapalani branch [protected] Responded to my call


4. I have started the AMC one exec told me start the AMC will provide complete service for 2 years except of rubber products.
AMC started on 3rd march 2013 to 2nd March 2015 (attached the copy for your reference).

After March 22, 2013 till Dec 2013 faced 3-4 complaints and last 4 months it was running smoothly. I have given below the exec detail.


After AMC to IFB Care

SL No. Name Category Mobile number.
1 Varadarajan service exec [protected] Attend the service
2 Prabakaran service exec [protected] Attend the service
3 Duraisamy Branch manager – IFB CARE [protected] Responded to my call
4 Debo Custer care exec [protected] Responded to my call
5 Ramu service exec [protected] Attend the service
6 Gayathri Branch Manager- IFB [protected] Responded to my call


Among all the above the bad thing was Mr. Prabakaran who made the AMC he given his number in the top of the invoice and next day he came and toured the number from the receipt. FYI.

Apart all these I have made lot of complaint in the customer care, visited and shouted in their office and mailed also to the company but I’M FACING SEVERE PROBLEM AND GOT FRUSTATED WITH IFB TILL NOW..

My biggest worry is:

1. If you ready to replace the parts with the free of cost I’m expecting some or the other will repeated from this machine. What to do?

2. If you replace the new machine with some fewer rates then I bound to use IFB what to do? I don’t know.

3. If you take the machine with the free cost also I don’t mind but give me a permanent solution.


I hope you will be the end point of my Machine (MIND).

Regards

kannan- [protected]

This is probably my 4th complaint. I am surprised by the casual attitude of the customer care persons. My machine is in warranty period which would be over in July but for the last 3 months the machine has stopped working. Essentially this means the warranty period is getting eaten up and I am having a garbage in my kitchen. For the last few days I am just getting calls and the days in my warranty period is just flying away. I do not see any urgency from IFB in honoring this request. Two different technicians came at my place and found different problems. The last person replaced the panel with a used one and also changed the PCP. This means there are at least 3 pieces which are not working. This piece is a faulty one and I am repeating this from the very beginning only but IFB is so casual. Sucheta Ray (Customer Id: 1031804)

I had launched a complaint of my machine on 18th February 2014 that my machine was making too much noise on spin dry. Its complaint number is : 12412499. After that, an executive came and guessed that the bushes or drum might be defective and he would return with the same for repairing the machine. Since then nobody has responded on my problem and nobody came to address the problem. I tried to reach the retailer and the executive several times but no response from either. I am highly disappointed with the service IFB is providing me after selling the product.

I have bought IFB washingMachine [top load], past one year having problem in Automatic function’s compliant local service center and via IFB web site.But no respond. Finally i approach to dealer, they arrangeservice but that person demanding Rs3500 for Service even though product warrantyrequest to take necessary action for my free warranty 1. IFB Compliant No: 11164260 2. IFB Compliant No: 11282934 Regards, A.Saravanan Mobile:[protected]

I have purchased new IFB washing Machine ELENA SX model No[protected] in favour of Neelam Gupta w/o Yash Gupta from Sokhal Gift Centre railway Road Kapurthala Punjab vide bill no-965 dated on.11-11-12. Now machine is giving abnormal sound, the complaint was lodge IFB service centre Jalandhar.Sh Gurdeep visited the house and said there is problem in Bearing, the same was attended after two Or three days. After lapse of seven days he did not turn up to attend the same. we are try to contact again madam Manisha assured on phone the complaint was already handed over to Sh Gurdeep. He will look after the same. Sir, kindly council the Sh Gurdeep neither he is not attending the complaint nor he is not attending the phone, Now situation is so worse even service station Jalandher not picking the phone call unnecessarily we are trying the same no of times. In view of above facts I request your good self kindly look into the matter try to set right the machine immediately and council led the concerned staff not to hesitate the customer in future Thanking you Neelam Gupta [protected]