IFB Industries Complaints & Reviews

Respected Sir I have been long standing customer to your good self and I had bought IFB Washing Machine and dish Washer of your said company.I have been in your annual maintenance contract and the AMC serial No. 18506.Franchise Name HOME SERVICE, Chennai I would like to state that Neptune Washing machine under your annual maintenance contract is not working properly and this was brought to the notice of your service department in Chennai almost since a month and there is no proper response even after several calls. I would request your good self to please look into this matter and treat this matter at the most urgent.Hoping to hear from your side at the earliest. Usman Sait Old No. 13/2 New No. 37/2, 1st Floor, Kelly's Road, Kilpauk Chennai.600010. Mobile No. [protected], [protected].

Dear sir, This srinivas from sullurpeta, I rise a compliant on 12/03/2014 through your customer care for Serena sx 5.5 kg washing machine ticket no 12562566. There is no response any on this complaint, this is very bad service for us please take Immediate Strong Action on your authorised service person and rectify my problem immediately.This is very bad service. S.N Srinivas [protected] [protected] [protected]@gmail.com

I called customer care to register a complaint. Some people do not respond well and even in a rude way. One guy even rejected a call while talking. It is as if they are impatient. I have good experiences too, but a number of such of such unfortunate experiences have occurred. Please ensure to make they respond well.

My (IFB) machine door lock was not working and was showing (E-01) that means (DOOR NOT CLOSED) but it was working manually through the lever provided in the machine. Complaint was lodged at IFB CUSTOMER CARE by the complaint no. 12453201 dated 23-2-14 and unexperienced technician attended the complaint who was clueless of the problem and instead shortcircuited my machine infront of my eyes and all the PCB, POWER BOARD and ELEMENT was blowned off.
Next, a senior technician came after many phone calls and changed the PCB and the POWER BOARD with the repaired one ( Saying New Is Not Available) . Still after that same error was being shown on further diagonosis it was found that a wire of the door was broken because of which it was showing (E-01) . The technician said that it was a minor complain of Rs.337 which is the SERVICE CHARGE. Now we have already paid Rs.4000 for the repaired old parts that were changed and still the machine is NOT WORKING. It is a share case of CHEATING AND HARASSMENT and now they(IFB PEOPLE) are asking to purchase a new machine.
The name of SERVICE CENTER is :-
OFF BEAT SERVICES
D1/43 MAHAVIR ENCLAVE, NEW DELHI-45
TIN NO. :- [protected]
Phone No. :- ANOOP(IFB MANAGER) ; [protected]
ASHOK(OFF BEAT MANAGER) ; [protected]
Technician who short circuited my machine:- DINESH ; [protected]
and second technician :- SHAILENDER ; [protected]
PLEASE DO THE NEEDFUL AND RECTIFY THE PROBLEM AND COMPENSATE FOR THE FINANCIAL AND MENTAL+PHYSICAL HARASSMENT AT THE EARLIEST.

I brought elena sx, just after the trial run its timer get burned then after day by day mistakes and mistakes came in series
I am complient to kalpetta custemer care, they just tease me and order me to find time with their time. I am a working person i trust in the words of my friend who sell the machine to me. He also complient but their technical support in only for just visit.They responted with lack of technological understanting. Am a science student i know the technology than the technitians of ifb care...
The main malfunctions are time delay, colour mixing during the washing(Which is abscent in my elena vx), staining of additives like ujala, dryer not always work properly, white dresses ( iuse commonly white dress) get yellowish after the wash in elena sx (Not happend in vx)...Rusting of shock absorbers...
Quarter lakh rupees to ifb and lot of tears to customers...What a pitty!!!.
Even after compliant no company executive check this complaints are real or not
What a customer care and company...

I had purchased a IFB Microwave oven from Spencers Daily, Attapur Hyderabad. The price of the IFB Microwave oven was around Rs.6000 in 2012 October. Microwave oven stopped heating and went bad, so i had called the technician who had come to see what is the problem. The technician said the transformer or something has gone bad and said it would cost Rs.3000 atleast to get this fixed at IFB Service center. I just feel cheated by IFB as a branded company like this just tries to steal people's money like this. All the 3 Year or 5 year warranty or all false. They give those warranty on parts which are cheap. The actual expensive part of the microwave oven does not have an warranty. If someone else atleast know how to get this fixed at local store at cheaper price please let me know. I am not going to buy IFB ever and will never recommend anyone to it. I am going to do an exchange on my IFB washing machine too if i do not get any help from IFB. Instead of getting a crappy Rs.6000 product serviced for Rs.3000 i would buy a new microwave oven from someother chinese company and throw away after 2 years. Keep an eye out here, If i do not get that product fixed for best price or if i think it is just a Huge hollow brick in my kitchen then i will post the "IFB Microwave oven destroying video soon".

My washing machine not being attended since last 10 days though it is under AMC with company.complaint is lodged in my name S.N.LAL ON 03rd march and were told that it will be rectified within 24 hrs of lodging complaint.False promises were made to me. till date today my machine is defective causing lots of inconvenience' I have reminded them several times but invain.

Hi I am bahma reddy, my customer id with IFB is 1879563, I given complaint before 3 days, yesterday and today and complaint number with IFB is 12511672 and still now no one came repaired it, I paid 2713 rupees for AMC also. They are telling stories when we called to customer care. Also called Sampath of service head ([protected]) Hyderabad but still not repaired. the reponse from any IFB personal is ugly. My phone number is [protected].

I have IFB washing machine Ellena which was not working. I complained to your central customer care and was referred to Trinity entereprises. My complaint no was 12260098 and your service representative visited us in nov 2013 and I asked them whether it is worth repairing the machine or exchange for a new machine. One Mr. Sunil said that the machine will be excellent after the repair and suggested me to go for a AMC. I spent aroung rs7800 including amc. No body checked the washing process and later when I used the machine there was a big leak in the drum. I complained again and after repeated follow up many times some other person came and put some feviquick and said the problem is solved. Later I noticed that there was heavy noise while drying and there was heavy turbulance and the machine was moving. When I complained again one more representative came and suggested to take away the stand which was purchased and used when I bought the machine and kept the machine on the floor. But my problem was not solved and was following it up with Trinity. They sent another team and replaced the drum which was under amc and changed some other part for around rs 800. They also unnecessarily use dscale powder 4 pockets and charge us.rs 840.But still my problem persisted and after frequent shouting they sent another technician Ismail who said there was a problem in shock absorber and changed it. He also said the bearing may have to be changed. But even after changing the shock absorber the drying is not taking place properly and there is some water left in the tub. and the sound has not come down. My wife is not keeping good health and I have to be there when your representative visits us. Many times they promise and will not turn up and I end up losing my leave because I cannot go to my office expecting these people. I have already spent around rs 9000 for a machine which was purchased for 17000 because of the wrong advice of your service team. I am not at all happy with this and I do not want to use this machine. I request you to kindly take back the machine and refund me the amount I have spent as repairs. If this is not done I will be forced to take it up with the consumer forum for deficiency of services.I expect a immeadiate corrective action. thanks and regards hariharanvv my phone no [protected] email [protected]@yahoo.com

Our microwave, 30 SRC 1, IFB, is faulty for the last 1 week. We logged the complaint on 24 Feb, ID 12456622, and since then have called repeatedly to the helpline number. On 25th, a person came from the agency, replaced two parts, and went. The machine stopped functioning the same day. The same person returned on the following day now asking for more money for a new part that also got spoilt in the process; we have not paid any money till date for the repair.

IFB washing machines operation mannual and guarantee cards mention their machine giving ever and again satisfying customer's family needs of washing machine. Its web sites claims total customer satisfaction and excellance through perfaction in manufacturing. But these are claims which company never intends to honour and are made only to lure the customers by befooling thm and stand in competiton with other companies and as such unfair trade practices as defined in consumer protection act and fraud as defined in criminal law. However as per their claims customers can file complaints against the company through out their lives as their claims guarantees their product giving satisfying service the whole of life (as is clear from ever and again satisfying service claim of the company) Therefor all customers who are not satisfied with washing machine of IFB and do not get their grievance redressed like me can file complaint in consumer court and other courts for the same. Prof.Kamal Jit Chhibber, Advocate

I have bought a microwave oven from Adams Marketing Pvt Ltd, Kharagpur branch with invoice date 28.12.2013, invoice no SKPN/5438/13-14, model no IFB MWO 20 BC3, SL No.[protected], Cust id[protected].On 31st jan 2014, I lodged a complaint through sms.I had a conversation with the customer care representative regarding the problem.The interior of the microwave oven is coated with rust and this happened just after cleaning the interior with ifb microclean.Technician visited but the problem was not solved, hence we requested for a replacement of the machine. After this incident several phone calls and sms was received at our end saying that the machine will be replaced shortly and several ticket numbers were generated (ticket no[protected] dtd 31/1/14, ticket no[protected] dtd 19/2/14, ticket no[protected] dtd 19/2/14).But since then no technician visited our place and the machine is not yet replaced.I called up the customer care but the representative said some technical problems have been faced in Kharagpur unit and the machine will soon be replaced.But its 28th feb and the machine is not yet replaced and no follow ups are there from the team. This matter is getting our nerves and our patience to a disgusting state. If this is not solved urgently we have to report this incidence to Consumer forum.So kindly look into the matter in an urgent basis.The details of the mail has been copied below: Dear team, The problem is not yet solved.Technician visited but the machine is not ok.We want a replacement of the microoven.Its hardly a month and the interior is coated with rust and the machine is hardly been used.If the problem is not solved shortly we will have to report this to consumer forum. Please look into this matter urgently. On Friday, 31 January 2014 3:24 PM, "[protected]@ifbglobal.com" <[protected]@ifbglobal.com> wrote: Dear Customer, against your recent call a Ticket is generated i.e Ticket 12320924 and the Technician will visit Shortly.

I have register a complain with IFB about my washing machine, my complain was immediatly fulfilled and technician came within 24 hours. he came and did not do any thing.. asked me to take AMC which i took paid, 2700 INR and he said that i will come and fix the problem again.. and its been 10 days and logged complain almost 10 times.. and no one has turned up..

I have raised a ticket no 12411293 on 16 Feb 2013 and still the spare motherboard has not arrived at my home. Inspire of having AMC, I am unable to get it fixed. The manager Sridhar is not picking up my calls most of the times and when he does (v rarely) gives me false hopes that it will be fixed and keeps me dilly dallying. Pl look into it at the earliest

We are using senorita IFB washing machine, on[protected] we extended our warranty by your technician Mr Ashoke, he told me for original bond will give you on next visit, but still now we haven't received any bond. Now we have a problem with our washing machine abnormal functioning and heavy noise. so we booked complaint our ID is 1825986. my contact no-[protected]

Dear sir,
We have one senorita dlx 5.5kg front loaded sr no: 065780 date of purchase 17.07.2010. In bharath electronics & appliances, b.O.Ii, no28 e.V.N. Road, erode.Fast few months we hear abnormal sound during spin mode. Kindly arrange to rectify the problem immediately.

R.Suriyanarayanan,
Karikali amman mill quaters,
Poondurai road, elumathur,
Erode-638104.
Email: [protected]@gmail.Com,
Cell: +[protected].

Hi sir,
My ifb washing machine have its board complaint...My customer id is 2525901...1st complaint id:[protected]They did change that board after 2 months. Its very bad) but that time have some other complaints...(Water does not discharge...) and 2nd complaint id is: 11205009 and complained it last 1 month ago...But i didn't get any info. Since last 2 weeks...I talkled to my nearest service center...But they playes a double game...What should i do...Pls. Do somthing...I[censored] will not take any action, i will complaint to consumer court ...
Thanks
Ratheesh kumar

We have complained for our IFB elite SX bought on 11.7.12, within 18 months the drum has started making noise for which complain was made to their service centre no 12147511 after a month of follow up no action was taken, we have recomplained on 12.2.14 given number 12230953, yet no follow up, It feels we have been cheated by the company making tall claims on their product quality and after sales service, their Service agent Neo Services, has only one answer on the phone " SHALL GET BACK TO YOU SOON "

We had bought a Microwave oven in the month of May 2013 which has a warranty period of 1 year. Since we had registered for a Demo, a person in-charge had come to explain the working of the product. However, from him we have come to know that the '+10' button(on the touch-menu) (which indicates the increase of time to 10 minutes) is not working. He said he is ready to mend if paid. We have made multiple calls to [protected](Customer service) and come to know that the Keypad-touchscreen-menu comes in the warranty period and it liable to mend free of cost. Please do something at the earliest.

Regards
Ambili Rajesh
W/O Rajesh Rajagopalan Nair
Mob : [protected]

Iam using IFB Senorita Vx 6kg 800rpm for the pat 2yrs. i have registered a complaint through phone to the ifb customer care on 10th february 2014 that the machine is creating a large sound when running. as of now 17th february 2014 no one has attended the cmplaint. Inspite of repeated compaints to the customer care my problem has not sold Name: N.Manoj kumar Phone no [protected] Chennai region Ticket no : 11206235