IFB Industries Complaints & Reviews

I bought IFB oven 30src1 on 13th jan, 2014. Its door lock broke and i filed a complaint on 10th march. A technian came and fixed a wrong door lock of any other model by mistake.my oven stopped working. And then he told me that he will come tomorrow and fix it again. Till then no one turned up. Called 10 tyms customer care. Fake promises, worst services.till now my complaint has not been attended by any one. Itz d worst company.

I bought this WTDIG 5KGB 7727 washing machine on March 15, 2008 in Chennai. The Dealer show room is in Haddows Road opp. to SCB bank.

They have given the warranty till March 14, 2010 but the 1st problem started in 2009 onwards.

1. The complaint was it shows E5 or E6 I made a complaint to customer care ([protected]) they solved it.
2. The2nd complaint in 2010 some problem (didn’t remember) they given some service centre number – 26532929
Service exec. Mr.M.saravanan- [protected] attend the complaint and solved it.

3. I don’t want mentioned all the problem which I was faced with this machine I have given below the service exec’s number who all are attend the complaint from 2010 to till I start the AMC.

Before AMC to IFB Care

SL No. Name Category Mobile number.
1 Kumaran service exec [protected] Attend the service
2 Elumalai service exec [protected]/26216212 Attend the service
3 Priya Branch manager - Vadapalani branch [protected]/2129765 Responded to my call
4 Raisa Custer care exec 32909310 Responded to my call
5 Ramesh babu service exec [protected] Attend the service
6 Mr.Ashok kumar Branch manager - Vadapalani branch [protected] Responded to my call


4. I have started the AMC one exec told me start the AMC will provide complete service for 2 years except of rubber products.
AMC started on 3rd march 2013 to 2nd March 2015 (attached the copy for your reference).

After March 22, 2013 till Dec 2013 faced 3-4 complaints and last 4 months it was running smoothly. I have given below the exec detail.


After AMC to IFB Care

SL No. Name Category Mobile number.
1 Varadarajan service exec [protected] Attend the service
2 Prabakaran service exec [protected] Attend the service
3 Duraisamy Branch manager – IFB CARE [protected] Responded to my call
4 Debo Custer care exec [protected] Responded to my call
5 Ramu service exec [protected] Attend the service
6 Gayathri Branch Manager- IFB [protected] Responded to my call


Among all the above the bad thing was Mr. Prabakaran who made the AMC he given his number in the top of the invoice and next day he came and toured the number from the receipt. FYI.

Apart all these I have made lot of complaint in the customer care, visited and shouted in their office and mailed also to the company but I’M FACING SEVERE PROBLEM AND GOT FRUSTATED WITH IFB TILL NOW..

My biggest worry is:

1. If you ready to replace the parts with the free of cost I’m expecting some or the other will repeated from this machine. What to do?

2. If you replace the new machine with some fewer rates then I bound to use IFB what to do? I don’t know.

3. If you take the machine with the free cost also I don’t mind but give me a permanent solution.


I hope you will be the end point of my Machine (MIND).

Regards

kannan- [protected]

This is probably my 4th complaint. I am surprised by the casual attitude of the customer care persons. My machine is in warranty period which would be over in July but for the last 3 months the machine has stopped working. Essentially this means the warranty period is getting eaten up and I am having a garbage in my kitchen. For the last few days I am just getting calls and the days in my warranty period is just flying away. I do not see any urgency from IFB in honoring this request. Two different technicians came at my place and found different problems. The last person replaced the panel with a used one and also changed the PCP. This means there are at least 3 pieces which are not working. This piece is a faulty one and I am repeating this from the very beginning only but IFB is so casual. Sucheta Ray (Customer Id: 1031804)

I had launched a complaint of my machine on 18th February 2014 that my machine was making too much noise on spin dry. Its complaint number is : 12412499. After that, an executive came and guessed that the bushes or drum might be defective and he would return with the same for repairing the machine. Since then nobody has responded on my problem and nobody came to address the problem. I tried to reach the retailer and the executive several times but no response from either. I am highly disappointed with the service IFB is providing me after selling the product.

I have bought IFB washingMachine [top load], past one year having problem in Automatic function’s compliant local service center and via IFB web site.But no respond. Finally i approach to dealer, they arrangeservice but that person demanding Rs3500 for Service even though product warrantyrequest to take necessary action for my free warranty 1. IFB Compliant No: 11164260 2. IFB Compliant No: 11282934 Regards, A.Saravanan Mobile:[protected]

I have purchased new IFB washing Machine ELENA SX model No[protected] in favour of Neelam Gupta w/o Yash Gupta from Sokhal Gift Centre railway Road Kapurthala Punjab vide bill no-965 dated on.11-11-12. Now machine is giving abnormal sound, the complaint was lodge IFB service centre Jalandhar.Sh Gurdeep visited the house and said there is problem in Bearing, the same was attended after two Or three days. After lapse of seven days he did not turn up to attend the same. we are try to contact again madam Manisha assured on phone the complaint was already handed over to Sh Gurdeep. He will look after the same. Sir, kindly council the Sh Gurdeep neither he is not attending the complaint nor he is not attending the phone, Now situation is so worse even service station Jalandher not picking the phone call unnecessarily we are trying the same no of times. In view of above facts I request your good self kindly look into the matter try to set right the machine immediately and council led the concerned staff not to hesitate the customer in future Thanking you Neelam Gupta [protected]

Respected Sir I have been long standing customer to your good self and I had bought IFB Washing Machine and dish Washer of your said company.I have been in your annual maintenance contract and the AMC serial No. 18506.Franchise Name HOME SERVICE, Chennai I would like to state that Neptune Washing machine under your annual maintenance contract is not working properly and this was brought to the notice of your service department in Chennai almost since a month and there is no proper response even after several calls. I would request your good self to please look into this matter and treat this matter at the most urgent.Hoping to hear from your side at the earliest. Usman Sait Old No. 13/2 New No. 37/2, 1st Floor, Kelly's Road, Kilpauk Chennai.600010. Mobile No. [protected], [protected].

Dear sir, This srinivas from sullurpeta, I rise a compliant on 12/03/2014 through your customer care for Serena sx 5.5 kg washing machine ticket no 12562566. There is no response any on this complaint, this is very bad service for us please take Immediate Strong Action on your authorised service person and rectify my problem immediately.This is very bad service. S.N Srinivas [protected] [protected] [protected]@gmail.com

I called customer care to register a complaint. Some people do not respond well and even in a rude way. One guy even rejected a call while talking. It is as if they are impatient. I have good experiences too, but a number of such of such unfortunate experiences have occurred. Please ensure to make they respond well.

My (IFB) machine door lock was not working and was showing (E-01) that means (DOOR NOT CLOSED) but it was working manually through the lever provided in the machine. Complaint was lodged at IFB CUSTOMER CARE by the complaint no. 12453201 dated 23-2-14 and unexperienced technician attended the complaint who was clueless of the problem and instead shortcircuited my machine infront of my eyes and all the PCB, POWER BOARD and ELEMENT was blowned off.
Next, a senior technician came after many phone calls and changed the PCB and the POWER BOARD with the repaired one ( Saying New Is Not Available) . Still after that same error was being shown on further diagonosis it was found that a wire of the door was broken because of which it was showing (E-01) . The technician said that it was a minor complain of Rs.337 which is the SERVICE CHARGE. Now we have already paid Rs.4000 for the repaired old parts that were changed and still the machine is NOT WORKING. It is a share case of CHEATING AND HARASSMENT and now they(IFB PEOPLE) are asking to purchase a new machine.
The name of SERVICE CENTER is :-
OFF BEAT SERVICES
D1/43 MAHAVIR ENCLAVE, NEW DELHI-45
TIN NO. :- [protected]
Phone No. :- ANOOP(IFB MANAGER) ; [protected]
ASHOK(OFF BEAT MANAGER) ; [protected]
Technician who short circuited my machine:- DINESH ; [protected]
and second technician :- SHAILENDER ; [protected]
PLEASE DO THE NEEDFUL AND RECTIFY THE PROBLEM AND COMPENSATE FOR THE FINANCIAL AND MENTAL+PHYSICAL HARASSMENT AT THE EARLIEST.

I brought elena sx, just after the trial run its timer get burned then after day by day mistakes and mistakes came in series
I am complient to kalpetta custemer care, they just tease me and order me to find time with their time. I am a working person i trust in the words of my friend who sell the machine to me. He also complient but their technical support in only for just visit.They responted with lack of technological understanting. Am a science student i know the technology than the technitians of ifb care...
The main malfunctions are time delay, colour mixing during the washing(Which is abscent in my elena vx), staining of additives like ujala, dryer not always work properly, white dresses ( iuse commonly white dress) get yellowish after the wash in elena sx (Not happend in vx)...Rusting of shock absorbers...
Quarter lakh rupees to ifb and lot of tears to customers...What a pitty!!!.
Even after compliant no company executive check this complaints are real or not
What a customer care and company...

I had purchased a IFB Microwave oven from Spencers Daily, Attapur Hyderabad. The price of the IFB Microwave oven was around Rs.6000 in 2012 October. Microwave oven stopped heating and went bad, so i had called the technician who had come to see what is the problem. The technician said the transformer or something has gone bad and said it would cost Rs.3000 atleast to get this fixed at IFB Service center. I just feel cheated by IFB as a branded company like this just tries to steal people's money like this. All the 3 Year or 5 year warranty or all false. They give those warranty on parts which are cheap. The actual expensive part of the microwave oven does not have an warranty. If someone else atleast know how to get this fixed at local store at cheaper price please let me know. I am not going to buy IFB ever and will never recommend anyone to it. I am going to do an exchange on my IFB washing machine too if i do not get any help from IFB. Instead of getting a crappy Rs.6000 product serviced for Rs.3000 i would buy a new microwave oven from someother chinese company and throw away after 2 years. Keep an eye out here, If i do not get that product fixed for best price or if i think it is just a Huge hollow brick in my kitchen then i will post the "IFB Microwave oven destroying video soon".

My washing machine not being attended since last 10 days though it is under AMC with company.complaint is lodged in my name S.N.LAL ON 03rd march and were told that it will be rectified within 24 hrs of lodging complaint.False promises were made to me. till date today my machine is defective causing lots of inconvenience' I have reminded them several times but invain.

Hi I am bahma reddy, my customer id with IFB is 1879563, I given complaint before 3 days, yesterday and today and complaint number with IFB is 12511672 and still now no one came repaired it, I paid 2713 rupees for AMC also. They are telling stories when we called to customer care. Also called Sampath of service head ([protected]) Hyderabad but still not repaired. the reponse from any IFB personal is ugly. My phone number is [protected].

I have IFB washing machine Ellena which was not working. I complained to your central customer care and was referred to Trinity entereprises. My complaint no was 12260098 and your service representative visited us in nov 2013 and I asked them whether it is worth repairing the machine or exchange for a new machine. One Mr. Sunil said that the machine will be excellent after the repair and suggested me to go for a AMC. I spent aroung rs7800 including amc. No body checked the washing process and later when I used the machine there was a big leak in the drum. I complained again and after repeated follow up many times some other person came and put some feviquick and said the problem is solved. Later I noticed that there was heavy noise while drying and there was heavy turbulance and the machine was moving. When I complained again one more representative came and suggested to take away the stand which was purchased and used when I bought the machine and kept the machine on the floor. But my problem was not solved and was following it up with Trinity. They sent another team and replaced the drum which was under amc and changed some other part for around rs 800. They also unnecessarily use dscale powder 4 pockets and charge us.rs 840.But still my problem persisted and after frequent shouting they sent another technician Ismail who said there was a problem in shock absorber and changed it. He also said the bearing may have to be changed. But even after changing the shock absorber the drying is not taking place properly and there is some water left in the tub. and the sound has not come down. My wife is not keeping good health and I have to be there when your representative visits us. Many times they promise and will not turn up and I end up losing my leave because I cannot go to my office expecting these people. I have already spent around rs 9000 for a machine which was purchased for 17000 because of the wrong advice of your service team. I am not at all happy with this and I do not want to use this machine. I request you to kindly take back the machine and refund me the amount I have spent as repairs. If this is not done I will be forced to take it up with the consumer forum for deficiency of services.I expect a immeadiate corrective action. thanks and regards hariharanvv my phone no [protected] email [protected]@yahoo.com

Our microwave, 30 SRC 1, IFB, is faulty for the last 1 week. We logged the complaint on 24 Feb, ID 12456622, and since then have called repeatedly to the helpline number. On 25th, a person came from the agency, replaced two parts, and went. The machine stopped functioning the same day. The same person returned on the following day now asking for more money for a new part that also got spoilt in the process; we have not paid any money till date for the repair.

IFB washing machines operation mannual and guarantee cards mention their machine giving ever and again satisfying customer's family needs of washing machine. Its web sites claims total customer satisfaction and excellance through perfaction in manufacturing. But these are claims which company never intends to honour and are made only to lure the customers by befooling thm and stand in competiton with other companies and as such unfair trade practices as defined in consumer protection act and fraud as defined in criminal law. However as per their claims customers can file complaints against the company through out their lives as their claims guarantees their product giving satisfying service the whole of life (as is clear from ever and again satisfying service claim of the company) Therefor all customers who are not satisfied with washing machine of IFB and do not get their grievance redressed like me can file complaint in consumer court and other courts for the same. Prof.Kamal Jit Chhibber, Advocate

I have bought a microwave oven from Adams Marketing Pvt Ltd, Kharagpur branch with invoice date 28.12.2013, invoice no SKPN/5438/13-14, model no IFB MWO 20 BC3, SL No.[protected], Cust id[protected].On 31st jan 2014, I lodged a complaint through sms.I had a conversation with the customer care representative regarding the problem.The interior of the microwave oven is coated with rust and this happened just after cleaning the interior with ifb microclean.Technician visited but the problem was not solved, hence we requested for a replacement of the machine. After this incident several phone calls and sms was received at our end saying that the machine will be replaced shortly and several ticket numbers were generated (ticket no[protected] dtd 31/1/14, ticket no[protected] dtd 19/2/14, ticket no[protected] dtd 19/2/14).But since then no technician visited our place and the machine is not yet replaced.I called up the customer care but the representative said some technical problems have been faced in Kharagpur unit and the machine will soon be replaced.But its 28th feb and the machine is not yet replaced and no follow ups are there from the team. This matter is getting our nerves and our patience to a disgusting state. If this is not solved urgently we have to report this incidence to Consumer forum.So kindly look into the matter in an urgent basis.The details of the mail has been copied below: Dear team, The problem is not yet solved.Technician visited but the machine is not ok.We want a replacement of the microoven.Its hardly a month and the interior is coated with rust and the machine is hardly been used.If the problem is not solved shortly we will have to report this to consumer forum. Please look into this matter urgently. On Friday, 31 January 2014 3:24 PM, "[protected]@ifbglobal.com" <[protected]@ifbglobal.com> wrote: Dear Customer, against your recent call a Ticket is generated i.e Ticket 12320924 and the Technician will visit Shortly.

I have register a complain with IFB about my washing machine, my complain was immediatly fulfilled and technician came within 24 hours. he came and did not do any thing.. asked me to take AMC which i took paid, 2700 INR and he said that i will come and fix the problem again.. and its been 10 days and logged complain almost 10 times.. and no one has turned up..

I have raised a ticket no 12411293 on 16 Feb 2013 and still the spare motherboard has not arrived at my home. Inspire of having AMC, I am unable to get it fixed. The manager Sridhar is not picking up my calls most of the times and when he does (v rarely) gives me false hopes that it will be fixed and keeps me dilly dallying. Pl look into it at the earliest