IFB Industries Complaints & Reviews

I had purchased the Elena Aqua 6KG 800 RPM washing Machine from RANA ELECTRICALS, VASAI on 27/10/2012 . The machine had been malfunctioning ever since at quarterly intervals .

A fortnight ago, the technician replaced a valve for the water inflow, however the machine was still not working.
Even after having contacted the Customer Care Division of IFB, no technician has contacted me .Customer ID 10057995, complaint No 15784099

I am grossly inconvenienced, deeply disappointed with the inefficiency of IFB & feel cheated
I do not recommend IFB products as the after sales service SUCKS...

same is happening with me...everytime my call is put on hold...very disgusting service and customer care

sir,

I bought a Microwave 38src1 oven online from snapdeal on 19th January...On 20th the IFB technician came down


to check the product and told me the Microwave door alignment is not proper and it would not start.i registered a

complaint on 21st with the IFB service centre asking for a complaint sheet so that i could return back the product

to snapdeal.My 1st complaint number was 14734957, 2nd number 14757089.from 21st i have been calling them

regularly asking for a complain sheet.They promises me everyday that they would be coming but till date they

haven't turned up.I am worried coz i am unable to return back my product...

One week has passed and still there is no one. What a waste of time? I should have read the service review before buying this stupid IFB Washing Machine.

Yesterday I received a message from IFB that the problem is resolved.. that's a joke of 2013.. No one visited from IFB and the issue is resolved. What a wonderful coordination between the technician and the IFB team...
Thanks a lot !!¨
Mantosh

Hi Team,

I've received you feedback call on 7th Dec'13 regarding my IFB Washing Machine.

My first complaint was on 22 Nov'13. The complaint was closed without attending/resolved.

Your Franchisee I Matrix provide worst service. After complaining again and again with your customer care no. [protected], a technician visited and replaced a pump which is used for pumping the outlet water on 6th Dec'13.

Technician showed the performance without load. The washine pumped water without load

I checked its running condition only 9th Dec'13 as i was out of station for the last couple of days. Today when the machine was loaded it spun and washed the clothes, but it didn't pump the water out.

Can you please send your technician again as soon as possible...?

One suggestion from my side: Please follow up with customer from your side and then close their complaints as these franchisees close without resolving, attending...!


I expect a quick response from your team. Hope it will happen...!

I've emailed my mobile no to [protected]@ifbglobal.com

--
Regards,
Keerthi sekaran

One advise for you: Please check back with customer's about their complaint and then close the case from your side. I think the Franchisee are paid for the no of cases they handle, this is the reason why they close the case as attended without resolving the issue of customers.

Iam also registerd our complain no.11838189 dt.12 nov.13 but not resolve today. we are regular call to lucknow branch office to franchisee krishna enterpreises, alambagh, lucknow. I am also 3 yers AMC for digital washing machine 6kg. we are very hopeless regarding IFB after sales service. IFB is very bad in after sales service. Vikas Kumar Gupta, Lucknow Mob:[protected].

Dear sir/madam,

This is to inform you that we have yet to be receive any response from IFB company regarding this matter. I was talked & email to company representive at pune, nagpur & customer care, but we are sorry to say that still they don't sent any service engineer for doing our dishwasher IFB ELENA EX MODEL, Hence our dishwasher still not working.

Ploblem:- Heavely vibarate & door lock/door frame

Contact details of company, which we had contacted :( A S Negi (Vice President Home applieance IFB Ltd.) e-mail [protected]@ifbglobal.com
Others e-mail address: [protected]@ifbglobal.com, [protected]@ifbglobal.com, [protected]@ifbglobal.com, [protected]@ifbglobal.com, [protected]@ifbglobal.com

But they did not give any responce for the same.

Please expidite the matter urgently.

Regards

Dhiraj joshi
(Finance Dept.)
Ambuja Cement Ltd
[protected]

Details are as under:-
----- Forwarded by Dhiraj Joshi/ACL on 06/12/2013 15:27 -----
From: [protected]@ifbglobal.com
To: "Dhiraj Joshi" <dhiraj.[protected]@ambujacement.com>
Date: 06/12/2013 12:14
Subject: Delivered: Fw: Regarding Problem of IFB Elena EX Dishwasher since we brought


Your message was delivered to the recipient.
Sent from my BlackBerry® on Reliance Mobile, India's No. 1 Network. Go for it!Original-Message-ID:[protected]
Final-Recipient:[protected]@ifbglobal.com
Action:Delivered


From: Dhiraj Joshi/ACL
To: [protected]@ifbglobal.com
Date: 06/12/2013 12:12
Subject: Fw: Regarding Problem of IFB Elena EX Dishwasher since we brought


Still awaited reply...
_____________________

Dhiraj Joshi
Ambuja Cements Limited
Maratha cement works (Finance)
Phone[protected] to 240020 Ext-2201
Fax[protected]
dhiraj.[protected]@ambujacement.com
www.holcim.com
This e-mail is confidential and intended only for the use of the above named addressee. If you have received this e-mail in error, please delete it immediately and notify us by e-mail or telephone.
----- Forwarded by Dhiraj Joshi/ACL on 06/12/2013 12:11 -----

From: Dhiraj Joshi/ACL
To: [protected]@ifbglobal.com
Date: 04/12/2013 09:45
Subject: Fw: Regarding Problem of IFB Elena EX Dishwasher since we brought


Dear sir,

Still awaited reply...
_____________________

Dhiraj Joshi
Ambuja Cements Limited
Maratha cement works (Finance)
Phone[protected] to 240020 Ext-2201
Fax[protected]
dhiraj.[protected]@ambujacement.com
www.holcim.com
This e-mail is confidential and intended only for the use of the above named addressee. If you have received this e-mail in error, please delete it immediately and notify us by e-mail or telephone.
----- Forwarded by Dhiraj Joshi/ACL on 04/12/2013 09:44 -----

From: Dhiraj Joshi/ACL
To: [protected]@ifbglobal.com
Cc: [protected]@ifbglobal.com, [protected]@ifbglobal.com, [protected]@ifbglobal.com, [protected]@ifbglobal.com, [protected]@ifbglobal.com
Date: 03/12/2013 15:51
Subject: Fw: Regarding Problem of IFB Elena EX Dishwasher since we brought


Dear sir,

Refer below trailing mail.

This is to inform you that I bought washing machine in 2008 of your company dealer at Chandrapur ( State-Maharashtra) it worked properly for the first 2 years, after that it started giving problem of more vibarating, while running process & Door Lock.I have been contacting the lot of time to your customer service, your Pune & Nagpur service dept., but we are sorry to say that they have not resolved the problem. We have also incurred lot of money for servicing of the my machin.

Therefore, you are requested to do the needful immediately & revert for the same.

Regards
Dhiraj Joshi

[protected]
_____________________

Dhiraj Joshi
Ambuja Cements Limited
Maratha cement works (Finance)
Phone[protected] to 240020 Ext-2201
Fax[protected]
dhiraj.[protected]@ambujacement.com
www.holcim.com
This e-mail is confidential and intended only for the use of the above named addressee. If you have received this e-mail in error, please delete it immediately and notify us by e-mail or telephone.
----- Forwarded by Dhiraj Joshi/ACL on 03/12/2013 15:21 -----

From: Dhiraj Joshi/ACL
To: [protected]@ifbglobal.com, [protected]@ifbglobal.com, [protected]@ifbglobal.com, [protected]@ifbglobal.com
Date: 02/12/2013 10:52
Subject: Fw: Regarding double price charged of Door lock


My current complain no. 11961865

Model- Elena EX

Still we have faced lot problem like more vibrate while running & door lock since beginning but your chandrapur service engineer did not solved our problem.

Kindly send senior technician for the same.

Rgds.

Dhiraj joshi

[protected]

_____________________

Dhiraj Joshi
Ambuja Cements Limited
Maratha cement works (Finance)
Phone[protected] to 240020 Ext-2201
Fax[protected]
dhiraj.[protected]@ambujacement.com
www.holcim.com
This e-mail is confidential and intended only for the use of the above named addressee. If you have received this e-mail in error, please delete it immediately and notify us by e-mail or telephone.
----- Forwarded by Dhiraj Joshi/ACL on 02/12/2013 10:50 -----

From: Dhiraj Joshi/ACL
To: [protected]@ifbglobal.com, [protected]@ifbglobal.com
Date: 31/12/2012 14:36
Subject: Fw: Regarding double price charged of Door lock


Dear sir,

Still awaited reply...

Our washing machine does not working since 1.50 months.

Please treat most urgent.

Rgds.
_____________________

Dhiraj Joshi
Ambuja Cements Limited
Maratha cement works (Finance)
Phone[protected] to 240020 Ext-2201
Fax[protected]
dhiraj.[protected]@ambujacement.com
www.holcim.com
This e-mail is confidential and intended only for the use of the above named addressee. If you have received this e-mail in error, please delete it immediately and notify us by e-mail or telephone.
----- Forwarded by Dhiraj Joshi/ACL on 31/12/12 02:34 PM -----

From: Dhiraj Joshi/ACL
To: [protected]@ifbglobal.com, [protected]@ifbglobal.com
Date: 29/12/12 03:23 PM
Subject: Regarding double price charged of Door lock


Dear sir,

In reference of my earlier mail.

Please note that your chandrapur IFB service engineer Mr.Seyed (Vidharbha refrigration, chandrapur) was charged Rs.950/- of door lock against my model ELENA EX instead of Rs.450/-.

Kindly check your end & reimburse my balance 450/- from your service engineer.

This is to inform you that we have lodged my complain regarding door hook repairing but till date your service engineer has not attended my complaint.

Till date my machine ELENA EX is not working, this type of service are not accepted from your esteem organization.

Please expedite the matter urgently & revert .

Enclose bill for your kind perusal.


With regards.

Maina dhiraj Joshi

+[protected]
_____________________

Dhiraj Joshi
Ambuja Cements Limited
Maratha cement works (Finance)
Phone[protected] to 240020 Ext-2201
Fax[protected]
dhiraj.[protected]@ambujacement.com
www.holcim.com