IFB Industries Complaints & Reviews

To Coimbatore, Mr.Bijon Nag, Executive Chairman 21-Dec-2013 IFB Industries Limited Corporate office Home Appliances Division Kolkata – West Bengal – 700 107 Dear and respected sir, Sub: Maintaining my IFB washing machine –procured in 1997 After compliments, Season’s Greetings and best wishes to you and family. I wish to briefly bring to your attention about problems faced by me. I purchased IFB Supreme in 1997-after having user experience-of BOSCH – your collaborator - for over several years and with confidence. Presently I’m residing in Coimbatore after retirement from active service. I opted for AMC (TWO years) as of March 2012 for maintaining my IFB Supreme washing machine. I always had dispute with your local set up and had been sending several mails (on problems faced in maintaining my IFB.) in the past. I’m attaching copies of TWO of my last mails for, your necessary investigation and corrective action by your esteemed office / organization. The investigating persons should not be related to any of the present managers in Coimbatore – for an unbiased and justified end result. In general, IFB in Coimbatore, do not meet the standards of-BOSCH / IFB Industries in taking care of customers as it should be. IFB products are good and the service back-up is very bad due to negligence or ignorance of the people attached to related tasks. If you have noticed, BOSCH is catching up fast, in India due to failure by IFB service staff.( I too have been approached for a washing machine upon expiry of my AMC with IFB in March 2014. I did not want to bother you on this small grievance but felt, suffered enough for buying an IFB, but still feel you can make a change in my case. Many Thanks for your kind attention in this matter. V.Sivasubramaniam, Senior Citizen and Director of Engineering (Rtd - Hospitality Services) Sarojam Nivas, 14, First Cross, Vadavalli Coimbatore – 641041 Tel:[protected] / [protected]

I took delivery of the product IFB Senorita Aqua SX 6kg Front loading Washing machine from dealer Jayam & Co, Selaiyur, Chennai on 17/1/14 and placed an installation & demo request with IFB. Even with the initial call, i could able to feel the careless attitude shown by IFB customer rep without any greeting for a new customer & without any guidance of 'what to do next'. Even my dealer called up IFB & reminded. The next day i got a call from JS enterprises that installation engg will shortly come.I waited for whole day, no one called / showed up.Again after Sunday, i was waiting for a call on Monday and evening when i called IFB, came to know that there was a Pin code error ( due to wrong entry by IFB cust rep) happened which resulted in the delay. I corrected the pin code & was also given a new Franchise-'Star aid conditioners' contact no. I called up the franchise guy & he confirmed the installation can be done the next day i.e.21/1/14.But the next day he didn't pickup the phone. I called IFB again & got the same response that the issue will be escalated & will be closed in 24h time. Today morning i again called up IFB & explained the whole story and the Cust Rep replied that the issue will be escalated to 'Senior' level & i will recieve a callback in another 1 hour ( when it was 9 AM). I waited till 6 PM & the same result. Not a single courtesy call. I again called up & got a chance to speak with so-called 'Senior' executive & he assured me again with the same promise of 24hr issue rectification. What a First time Experience I had with IFB ! With this how could i keep my trust on IFB for future service repairs? Please dump all the 'IFB edge, IFB loyalty programme, IFB promise' slogans. I repent myself for having purchased an IFB product though many of my friends warned me of Pathetic & Unreliable service from IFB beforehand.I am surprised to find out there is not even a Grievance Redressal forum with IFB, which clearly shows lack of Customer centric approach of the Company. I am totally dissatisfied with this experience and whether will it repeat in the future or not, i don't want to take a chance. I have spoken to my dealer to return the Product & to replace it with Bosch / Siemens make even at some premium price. IFB, better change your tagline from 'Set Yourself Free' to 'Set yourself on Fire'.

Hi All,

We do have IFB top loading machine, and for which, while we asked for services, they encouraged us for the AMC by paying Rs 4000/-(Please note half of the machine cost). We have paid it also as they expected.

After the AMC, as a first complaint, we lodged a complaint on 20th December, stating that Machine is not working, but for no reason, it was recorded in systenm on 8th Jan 2015. They delayed it for 15 days for taking the complaint itself.

Any how we persisted and followed up for (prompt ?!) at least resonable service with everey day follow up.

We are following up with Udaya Rajan, Head for Vellore, ..either he keep say spare is supposed to come from Chennai or he dont attend the pHone.

We tried all other possible way, but our problem has not solved out till date...

All the aged people are suffereing inhome as the washing machine not working

I am really fedup with this poor (Zero) service from IFB.

Infact I had big will on IFB products and its service..but getting vanished away.

I have to look for next step as rightful consumer.

Thanks
Dr. Dhakshayani, Mtech, Ph.D
167, Thiruvalluvar street
Brammapuram
Katpadi
Vellore -632014
TamilNadu

I had ifb washing machine it is not working from last several months i had complaint various time they visit but the person is untrained then he tell us that the part is not well please take the annual maitainance and we will give you proper service and annual free service then after taking service we wait for 1 month then no one came then he said that the new part will be needed so he takes time of 1 week after that when he come and open machinery he broke the body of machine and now they are not changing and said it is not included in warranty and now they are not giving free service as it is included in that now when i register complaint they not coming

Dear all, Few days back I had made complaint regarding water leakage and getting sound at spinning IFB washing machine. IFB engineer was visiting and changed rubber, but problem was not resolved same issue. I had made complaint again. Ticket 12158593 . without attending the call, call was closed. Again call was logged ticket number 12211518 but till date no one visited. If such kind of service given by IFB, how come customer will satisfy. kindly attend the call and resolve my issue. otherwise I have complaint higher official, consumer form. product under AMC. Regards. Abdul.

I had lodged a complain at ifb customer care on 7th jan'14 .They told me that my problem will be solved in 24 hours but nobody appeared. Again on 11th & 13th jan'14 I lodged the same complaint . The lady on the phone gave me "Mr.Mittal's" Number . I called him so many times, he never recived. Till today I.e 15th jan nobody has come to solve my problem

I own a Top load fully automatic model AW60-8061.During rinse and dry operations made a hell of noise and starts vibrating very hard.So i called service station in POLLACHI and the service guy charged me 4000 for a voltage stabiliser and an aqua water softner plug.But the problem still continues no proper response from service station. I want the ifb guys to take back their damn stabiliser and softner and refund my money back.

My Customer ID No. is 3169777, Complaint No.11059659 dated 11th December, 2013 which was closed without rectifying the fault and again when I contacted they Registered a fresh complaint No.11071512 on 16th December 2013. I need the Rubber ring washer for the upper water spray arm and one set o[censored]pper basket height adjustment bracket. I have reminded your people several times during the last one month and they promised to rectify the same as soon as the spare parts are received. Till date it is not attended and is this the way you provide Customer care and service? How long do you expect us to wait? Unfortunately you do not have proper and reliable SERVICE PEOPLE. After selling your products do you expect us to be left in the dark? Is it not your responsibility to provide spare parts and service? I do not need your service. At least could you please courier the above spares to me directly without wasting further time or do you want to give the excuse that the TWO year Warranty has expired on 19th December 2013. I now await your immediate response and action. My E- Mail ID [protected]@yahoo.com. Regards/SCARIA PODIKUNJU.

I am feeling cheated as IFB is unable to confirm the part price. My microwave oven stopped working during 1st week of Oct. Oct 6th One of IFB executive visited my place and changed a fuse which is available in local market for Rs.20, even the USD price of the fuse is not crossing Rs 25-30. I got charged Rs 525 for that fuse. My microwave oven did not even last for one round of cooking and got busted in 10 mins. After writing many mails to local service center Deepa enterprises and [protected]@ifbglobal.com, i could not get any response. I have pdf of the mail sent by me to IFB, l could not find a way to upload it. Regards, Vaibhav Jain

My customer ID is 2869887.

I have registered complaint regarding washing machine not in working condition on 9/12/2013, till date it is unattended. 100 times i called on their call center number they said technician will come today, tomorrow and sure for day after tomorrow, but not came. They said bengaluru we dont have much support. Moreover they provided me the local guys number and name, even they are also not supporting. They will transfer the call from one service center to another. Their names are perter, vignesh. I can add their mobile numbers too.

This is really horrible experience with IFB company. I think company don't have any respect or good value. If they don't want to attend the complaint, then why you are selling your product to the customer and put them in trouble. My mother won't be able to wash clothes because of arthritis. Still she's doing all because of this worst companies services.

My advice is please don't buy any product of IFB. Initially they looks good, but 0 for the service, if you want to purchase and throw it, then go ahead.


If you are kind enough you should listen your customer complaint and address those on immediate basis.


Below is the one sample mail i have attached.

Regarding your Recent Call
Inbox
x
[protected]@ifbglobal.com

Dec 20 (10 days ago)

to me
Dear Customer, against your recent call a Ticket is generated i.e Ticket 12070935 and the Technician will visit Shortly.

complaint no 11077190 dated[protected].Inspite of daily calling ur customer service staff &higher officials the DEFECT IS NOT RECTIFIED. WE ONLY GET THE ROUTINE REPLY THAT THE SERVICE MECHANIC WILLBE DEFINITELY SENT TOMORROW.That is the end. No further action or information this too bad. how long the costomer has to wait. IFB MACHINE IS GOOD. THE SERVICE VERY VERY BAD .IT IS WORST...we are not able to understand the attitude of a reputred company like IFB. what should we do now to get the machine repaired?

Hello, am Raj, customer id is 12048409, am done with AMC and everything, but when i call to Customer care either two of the number, they inform that they will forward the request but none of the things gonna work, every executive vists home and check the machine and without speaking they walk away, when i callback to customer care the same response as they forward the request and try to give persons number Called Rajul, when we try to reach him he replies as he will call u back in 10 minutes, but he wont respond, but i[censored] call second time he says they wanted to get the details, once they get details he will call back in half an hour, but he wont call back ... Raj [protected]

I had purchase washing machine from M/s IFB Industries Limited, Ahmedabad. Invoice No. [protected] dated 7.12.2013, Model ELENA STEAM Serial No.[protected] and i had purchased this machine after hearing from Friends, that for washing m/c IFB is best.
After that machine had reached to our Home & we had called IFB customer care for installation of M/c. On 20.12.2013 a man from service centre had came to us & he found that...

Hi IFB, I have IFB i have senorita dx washing machine under warranty my customer ID - 411012 Complaint Number[protected] The complaint was raised on 29th of November and it was closed on 6th of December 2013 without actually attending the complaint itself nobody came to my house Complaint Number[protected] The complaint was raised on 25th of December and I'm waiting for someone to come to our house The service is real forgery how can you close a complaint without doing nothing to it the warranty what you give is fake Please do something George Stephenson [protected]

I have registered a service complaint on 3 rd dec 2013 after 2 days one of their technician visited my place and told that some spare oart have to be replaced and takes 1 week time to get the material.and on 18th dec I got a call they will attend the service on 19th. And they want to cancel the complaints since they should keep any complaints pending for more than 21 days. They them selves cancelled the complaint without my permission and they didn't finish my service. Till date there was no response from their side.I don't understand why their company is having a system which they can't do it properly.

I purchased a ifb front loading washing machine from m/s big shop - ooty (Tamilnadu) with warranty. I still have 4 years warranty applicable since it was purchased only one year back.

I had encountered few problems with the washing machine and filed a complaint to send a service guy to get it sorted...I had received an assurance that a technician would be sent shortly...Unfortunately its been 3 months and no one has turned up...I have called their customer service atleast 50 times, and each time they have assured me that they would send a technician withing 48 hours...I really dont understand what ridiculous kind of service is being provided by such a big company...

I request the company to take immediate action and stop this kind of harassment to their customers. You can send an email to [protected]@yahoo.Com to get further information.

I had filed a complaint for my IFB washing machine Senorita DX, on Tues, 17 Dec. Your technician came and checked the machine on 18th and advised us that - Board needs to be changed - Door sensor needs to be changed He confirmed that as he does not have these parts handy, he will get it the next day and replace it. No one turned up the next day till 3pm after which I called the technician on his mobile number who again confirmed that he will come and replace it. No one came to service the complaint till friday afternoon after which I called back the service center number and I was told that my complaint has been escalated to the senior technicians and someone will come and service the W/M soon. Till now no one has even bothered to come and replace those parts... Now when I called back on your global service centre number asking on how i can escalate this issue, I was given a phone number of some "Nirmala" and asked to call that number only after 10:30 am today. ARE YOU PEOPLE REALLY SERIOUS? After waiting 6 days you want me to wait some more to escalate this complaint? What kind of low grade merry-go-round process is this? Are you here to service the customers in need or want to see your customers suffer? I have taken Annual maintenance Contract for IFB on persistence from one of your technicians last month. After paying that amount if I get this kind of service then its my 2.5 K gone down the drain... I have been unable to use my washing machine for the last 6 days because of your goofy service. Can I know when this complaint will be serviced? OR should I consider buying another washing machine from Samsung or Whirlpool who have much better service and probably products... If I had known IFB service is so pathetic I would have never opted for this brand. I will definitely advice my friends and family never to opt for IFB. Your most disappointed Customer, Primith V

Oven fails to heat the food. Food will always remain cold for whatever amount of time set in oven. I had registered a complaint on IFB Customer care[protected] on Monday, 16th of December and the ticket number is 12045635. It'a already been almost 5 days and no one from IFB is contacting me. When I contacted IFB Customer care again, they provided me with some Service center numbers where no one is responding for the registered complaint when contacted. My oven is still in warranty. The warranty provided for couple of parts is for 3 years. I had purchsed it in Janauary 2012.

Dear Sir, This mail is to draw your kind attemntion towards my extremely bad experience with IFB service . I am the owner of Elina Vx ( bought last year only ) . I raised a service request ( Ticket[protected] on 6th Oct, 2013 and roughly after 2-3 days a technician visited my place to check the issue . The Machine needed a spare part replacement and the technician told me that he will revert back with the spare parts in a day or two . He never returned with spare part and Instead of reverting back your service people closed the ticket with the comments "wire adjustment done at customer end" . This was really disappointing for me but with no options left i raised another request ( Ticket[protected] Opened on 6th December . But similar to what you did in the past no body contacted me even after 2-3 days . From 8th december onwards, every day I am calling the service center[protected] But nobody have visited or even contacted me till date . Yesterday I called your service center again and talked to Mr Kumar ( escalation department - extn 36463 ) and he refused to gave any time bound committment to resolve the issue . Please Resolve the issue ASAP Regards Vikas

I have purchased the IFB Convection Microwave Owen, Model No: 25BC3 in Fair show held in chennai trade center during 2012 September from Vasanth&Co. Owen didn't work and i have complaint that in customer service they said it is machine problem. Told to register the complain for replacement.I have also registered the complaint several time but there is no response from IFB. The complaint number as follows: complaint number:10102812 10194616 10194621 10259764 Then finally one called Manoj who for Srikailash Enterprises servcie brach manager spoke to me and gave the branch office member called Gayathri. I have spoke to her and told all the issues and she said she will get back to me regarding this, One fine morning in February she called and said the replacement for the Owen is approved and it will be done in a weeks time.After that i have spoke to her several time but still there is no reponse. Kindly register the complaint and get me the replacement soon as possible.